Did not recieve my order, spent over £130 on trainers and they never arrived. After raising this with them i was told to wait while they do an investigation. Currently waiting 5 days and no update at... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
I have bought 4 different pairs of trainers over the last 2 years. The quality is amazing. The box. The extra laces. Shoe horn and Bags all included. I recently had a problem with a pair. I spoke to s... Ver mais
A empresa respondeu
Great quality and look perfect. I’m in Australia and had no problems with delivery - came within a few days. Very happy.
A empresa respondeu
Afternoon “too you the mallet team”jst a quick “one I’ve done my home work on yourself 🧐 & I like what was described & delivered by,one proud weary of mallet designed .
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Mallet London is a luxury footwear brand committed to innovative design and exceptional craftsmanship. Founded in 2015 to redefine the luxury trainer market, Mallet combines high-end materials with distinctive style, making aspirational luxury accessible. Rooted in London, Mallet’s designs are inspired by the city’s dynamic culture, with styles named after iconic streets and neighbourhoods. This connection reflects the brand’s journey from its London origins to becoming a recognised leader in modern luxury footwear and clothing.
Informações de contato
London, Reino Unido
- team@mallet.com
- mallet.com
4,1
Muito Bom
1 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da MALLET
Thank you Phil for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
Trainers did not get delivered even…
Trainers did not get delivered even after requesting a delivery day twice, were for a Christmas gift which makes it worse, thanks for nothing
9 de dezembro de 2025
Resposta da MALLET
Thank you William for taking the time to provide us with your feedback and we are saddened to hear what has happened.
We use DPD next working day tracked secure pin code service. The pin code & tracking number are sent four times to the customer on both email and SMS: the day the order leaves the warehouse and again on the hour slot the following working day. The pin code has to be given to the driver to complete the delivery.
If the delivery fails due to you not being in, the driver will attempt the following working day. If the 2nd delivery fails, your parcel will be returned to us for a refund minus the postal costs as we have shipped correctly and given you all the information needed for you to be available to accept the delivery.
Have a lovely rest of your day!
Mallet
Do not order from this company!!!!
Do not order from this company!!!!
Ordered Nike runners for €200 and did not receive them.
When I contacted Mallet they said it was too late to pursue the query (after 14 days!).
They will not refund the order and sent me a picture of proof of delivery that is not our house (or any house in my area).
We now have to get our solicitor involved.
So disappointed
23 de dezembro de 2025
Avaliação não solicitada
Resposta da MALLET
ORDER 7096 EU
Thank you Nicola for taking the time to provide us with your feedback, and we are saddened to hear what has happened.
We have checked the communication on this, and the order was delivered to you on 4th November, yet you only reached out to the team on 20th December. You actually only have 7 days to raise a dispute with the sender (Mallet) under DPD NL terms and conditions.
The tracking number was sent to you when the order was dispatched on 27th October, so you had every opportunity to track this via the courier's website to ensure the parcel is safely delivered. Unfortunately, as this was marked as delivered 46 days ago, it is too late to pursue an investigation with DPD NL.
The team have provided the GPS location and POD image to you but are unable to raise any sort of claim against the courier.
Wishing you a lovely rest of your day!
Mallet
Beware Scam Company
Terrible company that has been refusing to refund an order that was never delivered, order was 2 months ago. Customer service is terrible and unsure if this is a real company and believe this is now a scam.
22 de dezembro de 2025
Avaliação não solicitada
Resposta da MALLET
Hi there,
Thank you for taking the time to provide us with your feedback and we are saddened to hear what has happened. Please reach out to the team on team@mallet.com with your order number and the details and we will try our best to help you.
Wishing you a lovely rest of the day,
Mallet
Love my Mallet shoes hope they keep up…
Love my Mallet shoes hope they keep up the work.
30 de julho de 2025
Resposta da MALLET
Thank you Khawaja for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
Lovely comfortable trainers.so good i…
Lovely comfortable trainers.so good i brought 2 pairs.great delivery.5 star
6 de dezembro de 2025
Resposta da MALLET
Thank you Mr Jeeves for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
Great fitting
Great fitting , looking trainers ,Fast delivery .perfect company to deal with
5 de dezembro de 2025
Resposta da MALLET
Hi Bob,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
Very impressed with this company
Very impressed with this company. Ordered trainers for my nephew on the Friday evening and arrived on the Monday. Products that you are unable to get on the regular market.Well packaged and great quality. I’m sure he will be happy
5 de dezembro de 2025
Resposta da MALLET
Hi Nicola,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
I have hearing issues and the delivery…
I have hearing issues and the delivery driver didn’t use the doorbell provided so i couldn’t hear them when they knocked. Mallet haven’t helped at all and have just said i will have to repurchase
5 de dezembro de 2025
Resposta da MALLET
Hi Emily,
Thank you for taking the time to provide us with your feedback and we are saddened to hear what has happened.
We use DPD next working day tracked secure pin code service. The pin code & tracking number are sent four times to the customer on both email and SMS: the day the order leaves the warehouse and again on the hour slot the following working day. The pin code has to be given to the driver to complete the delivery.
If the delivery fails due to you not being in, the driver will attempt the following working day. If the 2nd delivery fails, your parcel will be returned to us for a refund minus the postal costs as we have shipped correctly and given you all the information needed for you to be available to accept the delivery.
Have a lovely rest of your day!
Mallet
Great quality shoes.
4 de dezembro de 2025
Resposta da MALLET
Thank you Crina for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
Resposta da MALLET
Thank you Bari for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
Resposta da MALLET
Thank you Elona for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
Had a issue was resolved the same day
Had a issue was resolved the same day. I really csnt say enough about the after care will order agsin next expeirance ithink it would earn my 5 star
5 de agosto de 2025
Resposta da MALLET
Thank you Stewart for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
4 PIN code
4 PIN code, no one at my house - therefore my wife will not receive her Xmas gift.
10 de dezembro de 2025
Resposta da MALLET
Thank you Glen for taking the time to provide us with your feedback and we are saddened to hear what has happened.
We use DPD tracked secure pin code service. The pin code & tracking number are sent four times in total to the customer on both email and SMS: the day the order leaves the warehouse and again on the hour slot the following working day. The pin code has to be given to the driver to complete the delivery. If the delivery fails, you must reschedule within 24 hours via the DPD website, otherwise it will be returned to us for a refund minus the postal costs as we have shipped correctly and given you all the information needed for you to be available to accept the delivery.
I can see you have been discussing this with the team on live chat regarding this issue.
Have a lovely rest of your day!
Mallet
Worst customer service I've dealt with
Ordered wrong tried to cancel straight away was told no cannot cancel have to wait till it's delivered then pay to send it back. Worst customer service I've dealt with
3 de dezembro de 2025
Resposta da MALLET
Thank you Glen for your review, and I am sorry to hear what has happened.
As the team explained on the live chat conversation with you, as per our terms and conditions that are on our website under FAQS, we are not able to cancel or amend orders. The team advised that you can reject the delivery when DPD arrives, and the parcel will be returned to us, and a refund will be given minus the shipping. I cannot see anywhere in the conversation that we advised to accept the delivery?
Looking at the order I can see it has now been returned and you have been refunded.
We apologise for any inconvenience caused.
Have a lovely rest of your day!
Mallet
Fantastic trainers I have so many so…
Fantastic trainers I have so many so comfortable!
2 de dezembro de 2025
Resposta da MALLET
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
Terrible customer service regarding…
Terrible customer service regarding failed delivery
2 de dezembro de 2025
Resposta da MALLET
Thank you Richard for taking the time to provide us with your feedback, and we are saddened to hear what has happened.
As advertised, we use DPD tracked secure pin code service. The pin code & tracking number are sent four times in total to the customer on both email and SMS: the day the order leaves the warehouse and again on the hour slot the following working day. The pin code has to be given to the driver to complete the delivery. If the delivery fails, you must reschedule within 24 hours via the DPD website, otherwise it will be returned to us for a refund minus the postal costs as we have shipped correctly and given you all the information needed for you to be available to accept the delivery.
I am sorry you feel that the team have given you terrible service, but we have reviewed the email chain and can see they have explained in detail regarding this issue. With regret, we cannot be held liable if the recipient misses their delivery and does not reschedule as per the updates on the tracking.
Have a lovely rest of your day!
Mallet
Shoes are looking nice which is my…
Shoes are looking nice which is my favourite shoes but one of the pair making squeaky noise which is really frustrating
8 de dezembro de 2025
Resposta da MALLET
Thank you Imran for taking the time to provide us with your feedback and we are saddened to hear what has happened.
Please reach out to the team on team@mallet.com (they have emailed you today) with your order number, images of the footwear and a video showing the noise and we will be able to help you further.
Wishing you a lovely rest of the day,
Mallet
Fast speedy great value
Fast speedy great value
Changed dates no issues
Communication great
2 de dezembro de 2025
Resposta da MALLET
Hi Gaynor,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
Resposta da MALLET
Hi Alfie,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.