STILL WAITING ON DEPOSIT REFUND SINCE JUL 2026. 10 TIMES CONTACTED THEM ONLY TO BE TOLD REALLY SORRY I WILL FORWARD THIS TO OUR ACCOUNTS. GUESS WHAT NO RESPONCE EVERY TIME. I WISH I HAD SEEN THERE R... Ver mais
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Veja o que dizem as avaliações
Hired a heavy duty chipper based on website info. When delivered by local company, they advised kit was inadequate and returned with it. I contacted customer support who advised there was no al... Ver mais
Having read the reviews I feel very stupid that I didn’t read them before I hired the equipment. I too have not received my deposit after 5 weeks numerous emails and calls. This is a fraudulent compan... Ver mais
Do not use this company. I hire and paid for a portable aircon unit 2 weeks before required date. 2 days before scheduled delivery I received a short note to say that they would not be providing it... Ver mais
A empresa respondeu
Detalhes da empresa
- Serviço de locação de ferramentas
- Locadora de equipamentos
- Locadora de Máquinas para Construção
- Locadora de plantas e maquinário
- Serviço de Locação de Equipamentos para Construção Civil
Sobre Mammoth Hire
Escrito pela empresa
With FREE national delivery and over 2,000 collection points, Mammoth Hire offers DIY and Trade customers a great value same-day tool hire service.
Our tool hire range has over 2,000,000 products ranging from floor sanders and ladders to mini diggers and scissor lifts.
Book & Pay Online: Visa, Mastercard, Apple Pay, Google Pay or PayPal.
Informações de contato
Mammoth Hire, FREE National Delivery, Over 2,000 Collection Points, Reino Unido
- 03330 384 944
- mammoth-hire.co.uk
1,6
Muito Ruim
534 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 60% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Can’t put lower than a 1*, so they’re overrated
Can’t put lower than a 1*, you’ll find the rest of the reviews are likely to be accurate.
Poor service from delivery through to collection
Unfortunately, my experience with Mammoth Hire was poor from start to finish.
The equipment was delivered late, with no useful communication or updates. When it eventually arrived, it had no fuel, which caused further inconvenience and delayed the work even more.
I raised these issues through Mammoth Hire’s support system, but my tickets and subsequent complaint were not properly answered. Communication throughout the hire was virtually nonexistent.
I also contacted Mammoth Hire in advance regarding collection because I needed reasonable notice and wanted to avoid any suggestion of a failed collection. Despite this, nobody confirmed an arrangement with me, and a driver attended while I was out without prior notice.
I then had to contact the actual supplying depot, Ermin Hire, directly and arrange a suitable collection time myself. I also spoke directly with the driver so that he knew when access would be available. Ermin Hire and the driver were helpful, but I should not have had to bypass Mammoth Hire and organise their collection process for them.
The equipment has now been collected, yet Mammoth Hire still has not responded properly to my complaint.
Late delivery, no fuel, almost no communication, unanswered support tickets and a collection process I ultimately had to organise myself. Based on this experience, I would not use Mammoth Hire again.
22 de julho de 2026
Avaliação não solicitada
Do not use!!
Do not use!!! After numerous phone calls and messages Im still waiting for deposit refund of £500. I wish i had seen these reviews here before using them
17 de junho de 2026
Avaliação não solicitada
Resposta da Mammoth Hire
Hi Geoff
Thank you for taking the time to leave your feedback. I’m sorry to hear about the lack of communication regarding your deposit.
Thanks for sending over your email address, I have managed to locate your order and am pleased to say that accounts have processed your refund today!
I sincerely apologise for the delay in processing your deposit refund and completely appreciate that this was much later than it should have been.
Abbie, Customer Experience
Mammoth Hire
Online booking was straightforward and…
Online booking was straightforward and easy. So far reliable and it does what is says on the tin
29 de julho de 2026
Resposta da Mammoth Hire
Hi Gerard,
Thank you! Really pleased the experience worked well for you. That’s exactly what we aim for. Appreciate you taking the time to leave the review.
Abbie, Mammoth Hire
Ordered floor sander
Ordered floor sander. Booked hotel for a 2 days job. Had to buy sanding sheets up front , not “sale and return” like most firms. At 11 am on day of delivery was e mailed saying one wasn’t available !! Agreed to receive one the following day BUT only to pay for 1 day as I had to leave the job and asked for a day’s refund. Two weeks later and after chasing with no reply, I have paid for 2 days and only had it for one , and the unreliability means I wasted a hotel expense and lost a day’s work. No response, no support. Took 2 days hire payment for a 1 day hire. Either highly incompetent or crooks. Run away!
15 de julho de 2026
Avaliação não solicitada
Resposta da Mammoth Hire
Hi Bill,
Thank you for taking the time to leave this feedback. I’m sorry the experience with your floor sander order fell short and that communication was poor, that is not the standard we aim for!
Please email us at MyExperience@mammoth-hire.co.uk with your order number and we will investigate and come back to you within 5 working days.
Abbie, Customer Experience,
Mammoth Hire
Scam - do not use
Paid for delivery of a lawn mower for 24 hours. Was contacted to say there was one available but for £24 more so paid that on top of the £62 I’d already paid. Delivery day arrived but sadly no delivery. Called the company they had supposedly contracted the hire to and they had no order details. Very convincing website but sadly it’s a scam. Do not use.
17 de julho de 2026
Avaliação não solicitada
Resposta da Mammoth Hire
Hi Tracey
Thanks for sending the additional information over. I have looked into your order and I understand how frustrated you must have been!
We did successfully place the order with Speedy first thing on the 15th ready for your hire on the 17th. The first time we heard that the kit had not been delivered is when you contacted our team to let us know you had not received it.
This is completely not acceptable and not what we expect from our suppliers!
I will look into this further with Speedy and make sure they are aware of this.
I can see you were fully refunded but understand this does not change the experience you had
Once again I apologise for the lack of delivery and communication you recieved.
If you have any further questions please feel free to email them over to me via MyExperience@mammoth-hire.co.uk
Thank you
Abbie, Customer Experience
Mammoth Hire
DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY. THEY ARE A CON. YOU WILL NOT GET YOUR DEPOSIT BACK!
This company will not pay my £500 deposit back. Numerous emails & 4 telephone calls. Every time they say they are escalating the problem but I still don't receive my depost back after 2 months!
They are in breach of contract and should be prosecuted for fraud.
PLEASE DO NOT USE.
Update: Mammoth Hire Have asked me contact them about this issue to a non-working email address.
So, yet more diversion tactics.
2 de julho de 2026
Avaliação não solicitada
Resposta da Mammoth Hire
Hi Nick,
Thank you for taking the time to leave your feedback. I’m sorry to hear about the lack of communication regarding your deposit.
I have reached out to you a few times to request your order number, but I believe I have now managed to locate your order.
I sincerely apologise for the delay in processing your deposit refund. I can see that the refund was processed two weeks ago, but I completely appreciate that this was much later than it should have been and that you were left waiting for your money.
We’re sorry for the inconvenience caused and for the lack of communication throughout the process.
Abbie, Customer Experience
Mammoth Hire
Do not use this company
Do not use this company. I hire and paid for a portable aircon unit 2 weeks before required date. 2 days before scheduled delivery I received a short note to say that they would not be providing it ‘due to the heat’ !
I had an urgent requirement for this which I could not replace at such short notice.
Very difficult to contact company and I am still waiting for refund of approx £185 2 weeks later
7 de julho de 2026
Avaliação não solicitada
Resposta da Mammoth Hire
Hi,
Thank you for taking the time to leave this feedback. I’m sorry the experience with your air con order fell short, that is not the standard we aim for.
Please email us at MyExperience@mammoth-hire.co.uk with your order number and we will investigate and come back to you within 5 working days with a clear update and resolution path.
Abbie, Customer Experience,
Mammoth Hire
Do not use!!
Do not use!!! On the website it’s says money won’t be taken until equipment is available, money was gone 30 seconds later. Email on the day of delivery to say they can’t source any kit!!! Now looks like I’ll have to fight for a refund!!! Again DO NOT USE THESE SCUMBAGS!!!!!!
24 de julho de 2026
Avaliação não solicitada
Resposta da Mammoth Hire
Hi Lee,
Please can you send your order number/email address you placed the order on to MyExperience@mammoth-hire.co.uk so I can look into this for you?
Thanks
Abbie, Customer Experience,
Mammoth Hire
DO NOT USE!
DO NOT USE!! They couldn't deliver my order, but still haven't refunded me my £175 two weeks later. Lots of calls, apparently escalated, talking with a stupid AI bot and still no money.
10 de julho de 2026
Avaliação não solicitada
Resposta da Mammoth Hire
Hi, Please can you send your order number/email address you placed the order on to MyExperience@mammoth-hire.co.uk so I can look into this for you?
Thanks
Abbie, Customer Experience,
Mammoth Hire
Please do not use
Please do not use - can't get our £500 refund back, have been chasing for weeks. Sent numerous emails to two different accounts, tried the online chat, raised a ticket, phoned up and can only speak to an AI bot. Awful.
22 de julho de 2026
Avaliação não solicitada
Resposta da Mammoth Hire
Hi Yasmin
Thank you for taking the time to leave your feedback. I’m sorry to hear about the lack of communication regarding your deposit.
Thanks for sending over your email address, I have managed to locate your order and am pleased to say that accounts have processed your refund today!
I sincerely apologise for the delay in processing your deposit refund and completely appreciate that this was much later than it should have been.
Abbie, Customer Experience
Mammoth Hire
Worked well for us
I had ordered through this company before reading the reviews - and panic set in! However, everything went smoothly. I did need to call to extend the hire and report missing items, but I was called back in a timely manner and everything was resolved really quickly. The contractor was great; communicated well and delivered and collected the items on time. A few glitches but overall no complaints!
9 de julho de 2026
Avaliação não solicitada
Resposta da Mammoth Hire
Hi Beverly,
Thank you! Really pleased the experience worked well for you. That’s exactly what we aim for. Appreciate you taking the time to leave the review.
Abbie, Mammoth Hire
Delivery booked and paid for simply…
Delivery booked and paid for simply didn’t turn up with absolutely no comms from the company. Awful. Still waiting for a refund but not that hopeful tbh!
17 de julho de 2026
Avaliação não solicitada
Resposta da Mammoth Hire
Hi James,
Please accept my sincere apologies for the lack of communication from our team regarding your order.
I can see that the order was placed with Travis Perkins and was accepted by them. Unfortunately, the first time we became aware that the order had not been delivered was when you contacted a member of our team on 21st July.
This is certainly not the level of service we expect from our suppliers, and we are extremely sorry that this happened and that we did not identify the issue sooner.
I can see that you have now received a full refund, but I appreciate that this does not make up for the inconvenience and frustration caused.
Once again, please accept our sincere apologies
Abbie, Customer Experience,
Mammoth Hire
Utterly useless
Utterly useless, would be zero stars if that was an option. Ordered a floor sander a week ahead of requested delivery. Tried to contact them the day before delivery to confirm all was well but phone number is not answered and no reply to the website chat function. Finally received an email at 10am on the expected day of delivery to say they had no stock.
Don't waste your money with this company, check the other reviews. You are probably better off dealing with the dodgy bloke down the local pub than this bunch.
16 de julho de 2026
Avaliação não solicitada
Resposta da Mammoth Hire
Hi Rich
please can you send your order number or email address that you used to place the order to MyExperience@mammoth-hire.co.uk so I can look into this for you?
Thank you
Abbie, Customer Experience,
Mammoth Hire
DO NOT HIRE FROM THESE SHOCKING!!!!!
DO NOT HIRE FROM THESE SHOCKING!!!!!!
Checked out this company as I needed to hire a 5 m stair scaffold. I ordered and paid for it, booked the delivery and got the confirmation of the hire including all the parts that were going to arrive.
On the day it was due to be delivered I got an email saying there was none available for that day and that it would be delivered the next day if I’d like to go ahead. I confirmed again all the details and they said it would arrive the next day.
I contacted them the next day and asked for an eta, they told me a colleague was organising the hire so she would get back to me asap. An hour later I got another email saying that the item was not available from their supplier and they would try and source another.
I still have not heard from them even tho I’ve paid the full hire amount.
DO NOT HIRE FROM THESE SHOCKING!!!!!!
14 de julho de 2026
Avaliação não solicitada
Resposta da Mammoth Hire
Hi Sean
Thank you for providing me with the additional information. I have sent you an email
Thanks
Abbie, Customer Experience
Mammoth Hire
Mammoth Hire - aka National Tool Hire - Avoid like the plague
I wish i'd read the reviews here first before booking - lesson learned there.
Hired a micro digger through Mammoth Hire. The Item was delivered and collected as agreed, but, I cant get them to return my £500 deposit.
I contacted live chat after 21 days to be told its 21 'working days', emailed the help email after 21 working days, that was ignored. Contacted myexperience @ nationaltoolhire.co.uk and had a response that they were looking into it urgently. Still nothing. Contacted again, email ignored.
Six weeks later and still no closer to getting my deposit back.
So im done. Im now pursuing the return through my Credit card company via Section 75.
Use a local hire company instead, I reckon this lot are in trouble and holding deposits as a float of some sort.
14 de julho de 2026
Avaliação não solicitada
Resposta da Mammoth Hire
Hi Raymond,
Thank you for taking the time to leave this feedback. I’m sorry your experience with us has not been a positive one and that communication has been lacking.
I understand you have already emailed us but please email us again at MyExperience@mammoth-hire.co.uk with your order number and we will investigate and come back to you within 5 working days with a clear update and resolution path.
Abbie, Customer Experience,
Mammoth Hire
A terrible company
A terrible company. I ordered an air con unit 1 week in advance. The day before delivery I contacted them via chat bot to confirm the time of delivery, after seeing the payment had been processed 24 hours before. They emailed back to say the order couldn’t be fulfilled, offered no alternative and I haven’t been able to get any kind of contact since. This is an unlawful breach of contract! The phone number is always engaged and the chat bot is always going to be with me shortly. AVOID!!!
6 de julho de 2026
Avaliação não solicitada
Resposta da Mammoth Hire
Hi Stephanie,
I am very sorry to hear that you did not have a positive experience with us at Mammoth Hire.
I previously requested your order information but unfortunately did not receive a response. However, I have since been able to locate your order within our system and can confirm that no payments were processed for this order.
I would also like to apologise that we were unable to fulfil your request. At the time, the entire hire industry was experiencing a severe shortage of air conditioning units due to the exceptionally hot weather. I can assure you that our team did everything possible to source the equipment on your behalf, but unfortunately availability was extremely limited.
I understand how disappointing this must have been, especially when you were relying on the equipment, and I am sorry that we were unable to meet your requirements on this occasion.
If you would like me to review the order further, please feel free to send your order number to MyExperience@mammoth-hire.co.uk and I will be happy to investigate in more detail.
Abbie, Customer Experience,
Mammoth Hire
Deposit refund not returned and i…
Deposit refund not returned and i cannot ge through to anyone to rectify. Been over a month. Quite possibly worst company i have ever used
10 de junho de 2026
Avaliação não solicitada
Resposta da Mammoth Hire
Hi Luke,
Thank you for taking the time to leave your feedback. I’m sorry to hear about the lack of communication regarding your deposit.
I have reached out to you a few times to request your order number, but I believe I have now managed to locate your order.
I sincerely apologise for the delay in processing your deposit refund. I can see that the refund was processed shortly after you your review but I completely appreciate that this was much later than it should have been and that you were left waiting for your money.
We’re sorry for the inconvenience caused and for the lack of communication throughout the process.
Abbie, Customer Experience
Mammoth Hire
After returning the tool they don't…
After returning the tool they don't reply and don't refund. Waiting for month. Please don't hire from them.
They don't refund without any reason .
Reply for your information. Order No 246768. Now you know what is this feedback for. Ive received the deposit claiming by paypal because you didn't return it. Thanks to paypal for helping me
26 de junho de 2026
Avaliação não solicitada
Resposta da Mammoth Hire
Hi Khaled
Thank you for sending over your order number. I am so sorry the communication was lacking and you received your deposit back later than you should have!
I can see that the order was sourced and delivered as it should have been however I understand waiting for your deposit back was frustrating
Once again, I apologise for this
Abbie, Customer Experience
Mammoth Hire
Shocking!!!!
Shocking!!!!! Do not use this company! There is no way of contacting anyone apart from an annoying automated voice or an unanswered chat function on line. Ordered some scaffold it never arrived then read the reviews! They are all true!! This company is disgraceful!!! AVOID AT ALL COSTS
3 de julho de 2026
Avaliação não solicitada
Resposta da Mammoth Hire
Hi Stephen
Please can you send me your order number or email address to MyExperience@mammoth-hire.co.uk so I can look into this for you?
Thank you
Abbie, Customer Experience,
Mammoth Hire
Hi Stephen,
Thanks for sending over your order number. I have responded to your message
Thank you
Abbie, Customer Experience
Mammoth Hire
Awful company.
Awful company.
Hidden charges
Spent 40 minutes trying to speak to someone immediately after the order to cancel, then they wouldn’t give me a refund.
Received no booking confirmation.
Was over £200, very unhelpful-stay clear of these bandits.
30 de junho de 2026
Avaliação não solicitada
Resposta da Mammoth Hire
Hi Bruce,
Thank you for getting back to me with the additional information.
Firstly, I’m sorry that you had such difficulty getting through to us. Waiting 40 minutes is not acceptable, and I completely understand your frustration. Our phone lines can be extremely busy at times, but we do always aim to answer and respond to all our customers as quickly as possible.
I have reviewed the notes on your order and can see that the additional charges were for fuel, a face protection kit and a damage waiver. These are all required for this particular piece of equipment, and I understand that our team explained this to you when you were eventually able to get through to us.
These charges would have been displayed before you confirmed the order, although I appreciate that they were not shown on the initial product page. I understand how this could have caused some confusion.
Once again, I apologise for both the difficulty you experienced getting through to us and the confusion around the additional charges.
Abbie, Customer Experience,
Mammoth Hire
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