Pru UKAvaliações 

I am over 11 weeks into an attempt to get my money in my bond back from the Pru. They do not respond in a timely manner, they contradict themselves, their systems fail to do the basics and they invent hurdles. I am at the point of involving solicitors because of the unjustified delays. My account is just a standard bond, nothing special. The last communication was to tell me it will take 7 working to tell me why they hadn't fulfilled their last 7 working day promise.
Ed 20/4 Their latest communication was to say that the documents I provided over two weeks ago, are not visible to them, despite 1) them confirming they could see them weeks ago and 2) them clearly appearing as uploaded on their platform.

Good but you can't always understand the person on the phone

Great communication

The online process was easy to understand and meant that completing the required documentation was straightforward.

helpful and friendly staff, scheduled call backs and called within time period

The process was simple and the timetable set was bettered.

Once we figured out policy , then itv moved more swiftly.

I have been in touch with the prudential for 10 months now. After the passing of my brother suddenly. With him having no will or beneficiaries on his pension. The claim to his pension has been undoubtedly the most stressful and hurtful experience within my whole family. They constantly not listening, not liaising with relevant departments. Advisors saying they will personally take on investigations and call you back...... not. Losing my personal information and blaming the post office, even though they have recieved EVERY single peice of information they have asked me for in the past. Managers not taking accountability. Not being able to speak to ANYBODY within the bereavement department? They have to be contacted via email. Giving out false information of deadlines. I have raised 4 to 5 complaints so far, have been told today that I will be contacted via phone call or email. I won't be holding my breath! Upto today 8/4/26 from the 27/6/2025 inhabe spoken to over 12 advisors. I am still no closer to getting any closure for my family. AVOID THIS COMPANY at all costs.

too many questions everytime I go on to pru I get a survey

Seamless rransfer

Very easy and efficient online process to withdraw funds.

Everyone i spoke to was helpful and polite

They listened when I had a problem contacting an advisor .
My claim was dealt with quickly and efficiently

Did a pension fund transfer. Went smoothly and no problems whatsoever