OMG!! Jacket is beautiful - exactly as shown but what you can't see is how amazing it feels. Just gorgeous. But the best bit was their customer service was exemplary. I'm always wary when purchasing o... Ver mais
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Veja o que dizem as avaliações
Still haven’t received my refund and no communication/reply to my emails
A empresa respondeu
I don’t usually like ordering clothes online as I’ve had some bad experiences but Matea Designs provided prompt & friendly customer service. The dress I ordered arrived quickly & beautifully presented... Ver mais
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Absolutely thrilled with my beautiful beige rabbit fur jacket. The quality is exceptional — incredibly soft, luxurious and even more beautiful in person. The beige colour was the perfect choice to c... Ver mais
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Detalhes da empresa
Escrito pela empresa
Matea Designs is a space where women return to themselves. Founded in 2014 by Matea Saule, the brand began with a memory: her grandmother, a dressmaker in Banja Luka, who left finished dresses hanging on a rail when the family fled Bosnia in 1996. That knowledge — the care, the attention, the belief that how something is made matters as much as what is made — became the foundation Matea was built on. Matea isn't only a fashion label, though every piece of clothing is designed in Australia and made in small quantities, considered rather than mass-produced. It's also home to Fearless Female Friday, a weekly musing written for almost a decade to remind women of who they are, now read by thousands each week and soon to become a book. And it's home to a growing collection of ritual objects — fragrance, hair adornments, and more — designed for the small daily moments of returning to yourself. Through a partnership with i=Change, every purchase directs funds to causes supporting women globally. Grounded in quality. Centred in truth. Made by a brand that believes softness is not weakness — it's the whole point. Matea Designs is based in Melbourne, Australia, and ships worldwide.
Informações de contato
P.O. Box 14, 3163, Melbourne, Austrália
- info@mateadesigns.com.au
- mateadesigns.com.au
4,2
Muito Bom
113 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
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5+++ star customer service
5+++ customer service - Such a personable experience. - Product is of an amazining quality - Definately will be making Matea Designs my go to place
20 de abril de 2024
Resposta da Matea Designs
Thank you so much Jenny! We hope you enjoy wearing your dress and it was a pleasure dealing with you! We excited to see you back at Matea Designs xo
I paid extra for express delivery which…
I paid extra for express delivery which meant is was supposed to be here in 1-3 days but it’s now been two weeks and I still haven’t received it.
3 de abril de 2024
Resposta da Matea Designs
Hi Emily, thank you for your feedback. We have sent your package with express postage, however, with International shipments are sometimes delays. We can see your package has arrived into CHICAGO (US), UNITED STATES and will now go into the local postal service for delivery. We do sincerely apologise about the delay, these postal delays are out of our hands. We would love to hear back from you once your package arrives if you are satisfied :)
Matea dress
Matea dress
The dress arrived as it was supposed to have Colour was lovely.The size was a little small.
Thank you
25 de fevereiro de 2024
Resposta da Matea Designs
Thank you so much for the review and feedback. We have received some feedback that dress you purchased is a smaller cut and we will be restocking in a bigger size cut :) we hope to see you again soon at Matea Designs xo
Customer Service - Exceptional
This business has customer service all businesses should strive for.
Nothing was ever a problem, communication was exceptional when arranging the JOANNE Vibrant Green Strappy Bodycon Midi Dress and different sizing options.
4 de março de 2024
Avaliação não solicitada
Resposta da Matea Designs
Thanks so much for a lovely review Marissa! We look forward to seeing you at Matea Designs again xo
Quick responses fast shipment
Quick responses fast shipment, easy to contact, material quality and size perfect.
15 de janeiro de 2024
Resposta da Matea Designs
Thank you so much lovely!! We look forward to seeing you back at Matea Designs again soon xo
Gorgeous dress which landed in no time…
Gorgeous dress which landed in no time at all. I love it.
10 de novembro de 2023
Resposta da Matea Designs
So glad you love your new purchase :) enjoy! We can't wait to see you back at Matea Designs xo
Resposta da Matea Designs
Thanks so much Elle! Enjoy your new purchase xo
I love the styles and fabrics
I love the styles and fabrics.
Really happy with my dresses looking forward to receiving the blouse when it arrives.
The only thing I would say it’s a little slow sometimes leaving the warehouse but that’s the only thing otherwise I love this label and look forward to many more purchases !
7 de setembro de 2023
Resposta da Matea Designs
Thank you so much for the lovely feedback Madeleine! We can't wait to see you back at Matea Designs and we're certainly working on getting orders out asap when we have an influx we'll work on improving our shipment flows. Hugs xo
This is a really nice dress… great…
This is a really nice dress… great quality for the price point!
9 de setembro de 2023
Resposta da Matea Designs
We're so glad you loved your new dress Nicole! We can't wait to see you back at Matea Designs xo
Perfect dress with the perfect…
Perfect dress with the perfect experience. Dress is exactly how described with very quick delivery
21 de agosto de 2023
Resposta da Matea Designs
We are SO glad to hear you've had a positive experience with us. We're super excited for you to enjoy your purchase and see you back at Matea Designs again soon xo
CLEO White Bodycon maxi dress
A beautiful dress, made from lovely fabric. It’s definitely true to size, which is great when purchasing clothing online.
I can’t wait to wear the dress for my sons christening.
27 de agosto de 2023
Resposta da Matea Designs
Thank you so much for a lovely review Christina! We hope you feel amazing in the new dress for the special day. Blessings xo
Great quality
Great quality, also reasonable time of delivery and great packaging ⭐⭐⭐⭐⭐
21 de agosto de 2023
Resposta da Matea Designs
Thank you Edina - we're glad you like our packaging :) we look forward to seeing you back at Matea Designs xo
Pretty dress but too long and images don't show complete length
I think that the dress I purchased was really lovely and I really like the designs on the website however the images were a little deceptive as they don't exactly show the complete full length as the bottom of the image was cut off. A proper image instead of someone taking a photo in a mirror would be much preferred. As a result, when I tired it on, it was a weird length (if only it was 15-20 cm shorter). I have since returned it but that return came as an expense to me which was annoying. For a simply online store (to my knowledge) I really should not need to pay return postage when the item doesn't suit. In the real world I would have been able to return in person at no expence to me so in effect this has cost me $10.90 to simply try on the dress and decide that it was too long (something it was hard to see in the images). The communication and ease of getting the information to return was fine, the dress was lovely, and I love the other designs however I am reluctant to purchase again simply because if I need to pay postage to return an unsuitable item then that's a deal breaker. If there was a physical place I could go to that wouldn't cost me $10.90 then i would reconsider.
13 de agosto de 2023
Resposta da Matea Designs
Hi Lisa, thank you for your feedback we appreciate it. We will endevour to put dress lengths in cm in the product details section of each product when the product can't be seen as full length in image. With regard to having to cover the cost of returns, we will work toward having this cost covered in the future - however because we are a small business and do offer free shipping, at this stage it isn't viable for us to cover cost for both shipping and returns. However, we do understand your frustration with this and absolutely see your point. Thanks again for shopping with us and if you did want to purchase in future and are unsure about any of the product features, please feel free to reach out to us via email we're more than happy to help and answer any questions :) xo
Customer service on return
The garment ordered was beautiful quality although it wasn’t perfect for me.
I reached out to customer service for my return and the process has been professional and seemless
14 de julho de 2023
Resposta da Matea Designs
Thanks so much for the lovely feedback Vanessa. Customer service is extremly important to us and we pride ourselves on having A-grade service for our ladies! We hope to see you again very soon xo
Unfortunately the fit was very poor.
13 de julho de 2023
Resposta da Matea Designs
Thank you for your feedback Marianna. We're always looking to improve our fit, we would greatly appreciate if you could email us with more detail on why the fit wasn't suitable for you. We're always really happy to advise on fit if customers are unsure on an item and haven't purchased from us before. We hope to hear from you further x
Amazing dress and quality very good
11 de julho de 2023
Resposta da Matea Designs
❤️ we're go glad you like your new dress ❤️
Nice flattering outfit for special occasion .
Parcel came very quick, nice customer service.
1 de agosto de 2023
Resposta da Matea Designs
We're glad you've had a great experiance with us :) we look forward to seeing you at Matea Designs again soon! x
Resposta da Matea Designs
We're thrilled you love your new dress! xx
My outfits arrived very quickly and…
My outfits arrived very quickly and they were exactly as described.
I love matea designs, one of my favourite brands to wear and are timeless!
5 de julho de 2023
Resposta da Matea Designs
Thank you for such a lovely review Janelle! 💝
The shorts are high quality and a…
The shorts are high quality and a beautiful cut.
17 de julho de 2023
Resposta da Matea Designs
Thank you Paula! We're glad you like your new shorts! xo
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