OMG!! Jacket is beautiful - exactly as shown but what you can't see is how amazing it feels. Just gorgeous. But the best bit was their customer service was exemplary. I'm always wary when purchasing o... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
Still haven’t received my refund and no communication/reply to my emails
A empresa respondeu
I don’t usually like ordering clothes online as I’ve had some bad experiences but Matea Designs provided prompt & friendly customer service. The dress I ordered arrived quickly & beautifully presented... Ver mais
A empresa respondeu
Absolutely thrilled with my beautiful beige rabbit fur jacket. The quality is exceptional — incredibly soft, luxurious and even more beautiful in person. The beige colour was the perfect choice to c... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Matea Designs is a space where women return to themselves. Founded in 2014 by Matea Saule, the brand began with a memory: her grandmother, a dressmaker in Banja Luka, who left finished dresses hanging on a rail when the family fled Bosnia in 1996. That knowledge — the care, the attention, the belief that how something is made matters as much as what is made — became the foundation Matea was built on. Matea isn't only a fashion label, though every piece of clothing is designed in Australia and made in small quantities, considered rather than mass-produced. It's also home to Fearless Female Friday, a weekly musing written for almost a decade to remind women of who they are, now read by thousands each week and soon to become a book. And it's home to a growing collection of ritual objects — fragrance, hair adornments, and more — designed for the small daily moments of returning to yourself. Through a partnership with i=Change, every purchase directs funds to causes supporting women globally. Grounded in quality. Centred in truth. Made by a brand that believes softness is not weakness — it's the whole point. Matea Designs is based in Melbourne, Australia, and ships worldwide.
Informações de contato
P.O. Box 14, 3163, Melbourne, Austrália
- info@mateadesigns.com.au
- mateadesigns.com.au
4,2
Muito Bom
113 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
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Superb customer service
Superb customer service. Very prompt replies to every question. Beautiful quality product. Highly recommend. 👌🏻
3 de agosto de 2022
Resposta da Matea Designs
Thank you so much for a lovely review Jenni and enjoy your order! We look forward to seeing you at Matea Designs again soon :) xo
Love my new fur jacket so soft warm and…
Love my new fur jacket so soft warm and beautiful. Great communication and super quick delivery.
25 de julho de 2022
Resposta da Matea Designs
We're so glad you love your new jacket Adriana :) we look forward to seeing you again at Matea Designs xo
I haven’t received my item
I haven’t received my item. Its bern over 2 weeks and no tracking email
21 de julho de 2022
Resposta da Matea Designs
Hi Catherine. Thank you for letting us know via a review you didn’t receive a tracking update, in future if you ever have a tracking inquiry please email us on info@mateadesigns.com.au. We sent out a tracking email on the 10 July with the following tracking number 99707314245001000830900 Australia Post. We’ve just looked up the tracking number & your package is onboard for delivery today 22 July. We apologise about Australia Post delivery delays, however that’s something out of our hands as you selected “standard shipping”. If you do ever need an item by a particular time it’s best to select “express shipping” at checkout. We hope you love your item once it arrives today :)
Kind regards
Matea Designs x
Went above and beyond
Matea Designs went above and beyond with my order. I ordered a coat to WA which I decided to upsize. The following week I have heading to Melb and they hand delivered my coat to a family members house. They were so responsive and easy to deal with. Couldn't recommend this small business enough for their customer service :)
14 de julho de 2022
Resposta da Matea Designs
Thank you so much for the lovely review Shannon - we really appreciate it and enjoy your gorg new coat! We look forward to seeing you at Matea Designs again soon xx
Excellent team!
I'm very happy with the quality of the goods, and fantastic customer service. The team at Matea Designs are excellent to deal with, super helpful and quick to respond to any questions.
12 de julho de 2022
Avaliação não solicitada
Resposta da Matea Designs
Thanks so much lovely lady! We look forward to seeing you at Matea Designs again soon 🙂 xo
The jacket was exactly as pictured
The jacket was exactly as pictured.
So comfortable, yet so elegant.
Matea expressed posted my purchase to me so that I could wear it for my birthday celebrations that weekend. Excellent service!
7 de julho de 2022
Resposta da Matea Designs
We’re so glad you could enjoy the jacket for your birthday 🥳❤️ We look forward to seeing you at Matea Designs again soon xo
Resposta da Matea Designs
Thanks Leanne :) we look forward to seeing you at Matea Designs again soon xo
Great quality and service
The quality of the jacket is absolutely lovely - lots of compliments received. Surpassed only by the lovely service and ease of exchange when the sizing wasn't right the first time around.
27 de junho de 2022
Avaliação não solicitada
Resposta da Matea Designs
Thank you so much for the lovely review V! Enjoy the jacket xx
5 stars ❤️
I don’t usually like ordering clothes online as I’ve had some bad experiences but Matea Designs provided prompt & friendly customer service. The dress I ordered arrived quickly & beautifully presented. The quality & fit of the dress were both as described. I was so happy with my purchase. Thank you ☺️
17 de junho de 2022
Resposta da Matea Designs
Thank you so much for the lovely review Amanda 🙏🏼 We’re so glad you loved your order! We look forward to seeing you again at Matea Designs xo
Great clothes
14 de junho de 2022
Resposta da Matea Designs
Thanks so much Barbara - we're so glad that you've liked the few orders you've placed! We look forward to seeing you at Matea Designs again soon :) xo
Received my Puffer Jacket last week
Received my Puffer Jacket last week
I absolutely love it. It looks great on , it fits perfectly
I purchased Size M .
Thank you
5 de junho de 2022
Resposta da Matea Designs
Thank you so much for the lovely review. The jacket is such a great staple for many seasons to come. Enjoy xo
The perfect outfit!!
The perfect outfit!!! Exactly as the image showed, classy casual 👌
5 de maio de 2022
Resposta da Matea Designs
Thank you lovely Lucia ❤️ We’re so glad you loved it.
Great quality and excellent customer…
Great quality and excellent customer service esp if you require urgent delivery!
Have continued to buy from them and will continue to do so in the future
21 de novembro de 2021
Avaliação não solicitada
I have not received the dress I ordered
2 de novembro de 2021
Resposta da Matea Designs
Thank you for letting us know your dress still hasn't arrived via leaving a review. We have just had a look at the tracking number and the dress is still in transit on its way to you at the moment :)
You can track the package via the DHL eCommerce tracking website: https://webtrack.dhlglobalmail.com/?trackingnumber=LW455741921DE
There are delays globally due to COVID-19 with deliveries, we can assure you the package is on its way at the moment. We will keep an eye on the shipment to make sure it reaches you. xx
Quality garments & excellent service
Quality garments & excellent service. Delivery was fast. I was very happy with my purchase. Great product description, very informative. Love these designs. Will purchase from Matea again!
14 de setembro de 2021
Resposta da Matea Designs
Thank you for a lovely review gorgeous Tracy! We are so glad that you like our products :) xo
Beautiful dress
Beautiful dress, fits well, prompt delivery and excellent communication
28 de agosto de 2021
Resposta da Matea Designs
Thank you gorgeous Amanda. We are so glad you were happy with your purchase xo
I purchased a beautiful blouse through…
I purchased a beautiful blouse through Matea designs, although it took a couple of days longer to arrive it was absolutely perfect when I got it, thanks for the great experience I’ll definitely be shopping with your company again, great design and quality and great service!!!!
10 de julho de 2021
Avaliação não solicitada
Resposta da Matea Designs
Thank you Sharon - so glad we were able to give you a great experiance in the end :) enjoy the shirt and we look forward to seeing you back at Matea Designs xo
Received order in 2 days very happy
22 de junho de 2021
Avaliação não solicitada
Resposta da Matea Designs
Thank you Amanda, glad that we were able to assit you in getting the order to you promptly after that slight delay xo
Fantastic customer service
Wow what a fabulous brand to deal with. I had to exchange my original order and swap for a smaller size, but that didn’t bother me as the customer service was a 10/10.
Highly recommend this business to buy from.
7 de junho de 2021
Avaliação não solicitada
Resposta da Matea Designs
Thank you so much for the lovely review Tate. We hope you enjoy your new dress xo
Item was lost in transport
Item was lost in transport. The response and resolution could not have come any quicker. Fantastic customer service
4 de maio de 2021
Resposta da Matea Designs
Thanks so much for the lovely feedback Adrian! x
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