Ordered several Kith T Shirts, Quick delivery. Top quality and 100 % Authentic. Highly recommend. I’ve ordered more from them as well. Wide range of brands 👌🏻 Thanks guys.
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Veja o que dizem as avaliações
I ordered and didn’t check the return situation and unfortunately my item didn’t fit. I reached out and they sorted it straight away for a full refund. Just wanted to put on here as various people h... Ver mais
A empresa respondeu
Been looking at a £600 prada tshirt for a while seen it on matrix for £350 had ma doubts but could use clearpay so thought yeah lets try it. Next day delivery tshirt is genuine winner winner just in t... Ver mais
Was unsure on sizing of an item but messaged via Instagram with a few questions and was helped and reassured from the start with quick responses so placed my order item was delivered next day could no... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Matrix Menswear is your premier destination for stylish, high-quality men’s fashion. We offer a carefully curated selection of authentic, premium clothing and accessories from some of the most prestigious brands in the industry, including Burberry, Casablanca and Givenchy. Whether you're looking for casual wear with a modern twist or timeless outerwear, we have the perfect pieces to elevate your wardrobe. Our collection is designed to cater to the needs of the contemporary man, offering the perfect balance of style, comfort, and sophistication. Each item we sell is 100% authentic, sourced directly from trusted suppliers, ensuring you receive the highest quality and craftsmanship with every purchase. At Matrix Menswear, we’re committed to providing a seamless shopping experience with secure payment options, fast delivery, and exceptional customer service. Shop with us today and discover why we’re the go-to choice for fashion-conscious men who demand the best in both quality and style.
Informações de contato
4,2
Muito Bom
193 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 33% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
AWFUL SITE THEY STEAL MONEY
AWFUL SITE THEY STEAL MONEY
I purchased a sweatshirt for £198 and £5 delivery charge. Upon receiving the item i found it was too small so the day after I sent it back. They accepted the return and asked me to pick something else from their website. I explained I didn’t want anything and just want a refund. I received a email explaining they refunded me of £193. When I checked my email I seen they taken £5 for no apparent reason. I’ve sent a email for an explanation to which I haven’t received a reply . So stay clear and shop from reputable stores. Oh and it cost me £11 to send back so all in all I’m out of pocket.
23 de agosto de 2025
Avaliação não solicitada
Resposta da Matrix Menswear
Hi Nicholas,
We’re sorry to hear you feel this way. To clarify, all of our returns terms are clearly outlined in our policy before purchase. Shipping costs are non-refundable, return postage is the responsibility of the customer, and we apply a small restocking/return handling fee (usually £5–£10) due to the very tight margins we work on.
In your case, the £5 fee was applied in line with this policy. While we always encourage exchanges to avoid additional costs, refunds are still available subject to these conditions.
We understand returns can be frustrating, but we do our best to be transparent and fair with all customers. If you’d like us to review your case again, please contact our team directly and we’ll be happy to check further.
Resposta da Matrix Menswear
This review is completely false and misleading. All products we sell are 100% authentic and sourced directly from official suppliers. We have never had any verified issue with authenticity, and this claim is entirely unfounded.
We kindly ask that this review be removed as it is inaccurate and damaging.
Item came quickly and was exactly as…
Item came quickly and was exactly as advertised. Would certainly order again from Matrix
12 de agosto de 2025
Resposta da Matrix Menswear
Really appreciate this, Paul. Great to hear your order arrived quickly and matched expectations perfectly. We look forward to helping you pick your next piece!
Resposta da Matrix Menswear
Thanks Kevin! Great to hear the item was perfect and reached you quickly. We really appreciate your support and look forward to your next order.
Great service
Great service! Much better than the service I recieved at Flannels when I tried to order the same t-shirt multiple times for my son’s birthday. Will shop here instead now! Fast delivery, seamless tracking, excellent product! My son is very happy
28 de julho de 2025
Resposta da Matrix Menswear
Thanks so much, Hannah. We’re delighted your son is happy with his gift and that our service stood out for you. Fast delivery and seamless tracking are exactly what we aim for — we’ll be glad to see you shop with us again soon.
Fantastic customer service
Fantastic customer service, I ordered some Fendi shorts which were lost by the courier, no fault of Matrix Menswear. When I made this clear, after the courier refused to help, Matrix re-sent me a pair of the same shorts with next day delivery. Very impressed!
30 de julho de 2025
Avaliação não solicitada
Resposta da Matrix Menswear
Hi! Thanks so much for the great review — we're really glad we could get that sorted quickly for you.
As a small thank-you, we’d love to offer you a surprise discount on your next order. Just drop us a quick message or email and we’ll get it sorted for you.
Appreciate your continued support!
— Matrix Menswear
Very good service
Ordered a few items, always been great quality and on time. Had 1 issue with a recent order that was resolved quickly and had my item in time.
10 de julho de 2025
Avaliação não solicitada
Resposta da Matrix Menswear
Hi Kie,
We really appreciate your kind words and continued support! Great to hear your recent issue was quickly resolved.
As a thank you, we’d love to offer you a surprise discount on your next order — just drop us an email and we’ll get that sorted for you.
— Matrix Menswear
ordered an item a week ago, not even shipped yet
ordered an item a week ago, paid for express shipment, since then no clear updates about a shipping date. Awful communication by mail, clearly shipping a package to Europe is a hard task regarding any custom fees...
Now flagging my review as defamatory, while the replies on my mails were insanely slow.
Only after I put up a genuine review about my expierence you guys were able to react fast…
Again, get your stuff elsewhere ;)
16 de julho de 2025
Avaliação não solicitada
Resposta da Matrix Menswear
Thanks for your feedback, and we're really sorry for the delay and lack of communication — we completely understand how frustrating that must have been, especially after paying for express shipping.
Your order was temporarily held due to a fraudulent activity flag that was automatically triggered by our system. While this turned out to be a false alarm, it did slow things down initially as we have to be extra cautious for the safety of all customers.
To add to that, we were also in the middle of transitioning to a new courier partner at the time, which meant we had to reconfigure our shipping codes and systems — and unfortunately this caused some additional disruption to processing timelines.
We’re truly sorry for the inconvenience and are working hard to make sure this doesn’t happen again.
We’ll follow up with you directly via email to ensure you’ve received everything and to see if there’s anything else we can do to make this right.
Thanks for your patience,
Matrix Menswear Team
Brought a T-shirt from matrix menswear…
Brought a T-shirt from matrix menswear delivered by DPD to a post office. On collection the packaging was damaged in a number of places . So when I opened it up the T-shirt was also damaged.
Sent T-shirt back and was fully reimbursed.
1 de julho de 2025
Avaliação não solicitada
Resposta da Matrix Menswear
Hi Sam,
Thanks so much for the honest review. We're really sorry to hear about the condition your parcel arrived in — unfortunately, this was down to the courier, but we completely understand how frustrating that must’ve been.
We appreciate you still leaving us a solid review, so as a gesture of goodwill, we’d love to offer you a surprise discount on your next order. Just get in touch with us directly and we’ll sort that for you.
— Matrix Menswear
Quick delivery time
7 de julho de 2025
Resposta da Matrix Menswear
Hi Tim,
Thanks for the review – glad to hear your order arrived quickly! We pride ourselves on speed and reliability, and it’s great to see that reflected in your experience.
— Matrix Menswear
Burbery shorts
I ordered my new shorts, and 2 day's later i had them ,great service
7 de julho de 2025
Resposta da Matrix Menswear
Hi David,
Thanks for the great feedback! We're buzzing to hear your Burberry shorts arrived in just 2 days and you’re happy with the service.
We’d love to thank you properly – send us a quick message and we’ll hook you up with a surprise discount on your next order.
— Matrix Menswear
Resposta da Matrix Menswear
Thanks for the great review – we’re glad you were happy with the service!
We’d love to give something back – drop us a message and we’ll hook you up with a surprise discount on your next order.
— Matrix Menswear
So disappointed with this site
So disappointed with this site. Ordered and paid for 1/2 days delivery had no parcel or even an update to say it’s left the store and on way for delivery. Can’t quite believe some people are saying Fast delivery because I certainly haven’t received fast delivery, and as for hassle free return? How about not cause hassle for buyers otherwise it wouldn’t be necessary. Won’t be buying here again
30 de junho de 2025
Avaliação não solicitada
Resposta da Matrix Menswear
Hi Grace,
We’re really sorry to hear about your experience.
Firstly, we want to clarify that our system automatically sends order and shipping confirmation emails immediately after purchase. If you haven’t seen any updates, they’ve most likely landed in your junk or spam folder, or the email address may have been entered incorrectly at checkout.
Regarding the delay: DPD unexpectedly failed to collect parcels from our warehouse, affecting multiple brands within our fulfilment centre. This was entirely outside of our control, and the matter is now under investigation. We’ve had confirmation that all affected parcels were collected today and are now in transit.
We completely understand the frustration and would really appreciate it if you’d consider updating your review in light of this explanation. If you still need help or tracking updates, please reach out to us at info@matrixmenswear.co.uk and we’ll assist you directly.
Thank you,
Matrix Menswear Support Team
Great products and service
Great products, very happy with the Loewe sweatshirt. Great prices and authentic products. Good communication from the company and fast delivery. Highly recommended.
23 de junho de 2025
Resposta da Matrix Menswear
Thanks so much for the kind words, Deano – we really appreciate the support and are buzzing that you loved the Loewe sweatshirt! 🙌
Drop us a quick message and we’ll sort you out with a surprise discount for your next order.
— Matrix Menswear
Resposta da Matrix Menswear
Thanks for the great review, Raj – glad to hear your order arrived promptly.
We’d love to thank you with a little something – send us a quick message and we’ll hook you up with a surprise discount on your next shop.
— Matrix Menswear
Quick delivery goods well…
Quick delivery goods well packaged.price of product good value for genuine branded items.
18 de junho de 2025
Resposta da Matrix Menswear
Thanks so much for the lovely review, Janet! We're glad to hear your order arrived quickly and you’re happy with the value.
We’d love to say thanks properly – drop us a message and we’ll hook you up with a surprise discount for your next order.
— Matrix Menswear
Just received my Casablanca T-shirt and…
Just received my Casablanca T-shirt and got to say over the moon with it.Was a bit dubious as I’ve never ordered from this store before but can’t fault anything. Thanks👌🏻
18 de junho de 2025
Avaliação não solicitada
Resposta da Matrix Menswear
Thanks for the 5-star review, Lee – we’re buzzing to hear you were impressed, especially on your first order with us!
Send us a quick message so we can say thank you properly and sort you out with a surprise discount for next time.
— Matrix Menswear
Resposta da Matrix Menswear
Thanks so much for the 5-star review, Lola – we’re glad to hear our team were helpful and responsive!
We’d love to thank you properly – drop us a quick message and we’ll set you up with a surprise discount for your next order.
— Matrix Menswear
I had a couple of issues with sizing…
I had a couple of issues with sizing (brand issues) but the speed and efficiency of the returns process was exemplary!
6 de junho de 2025
Resposta da Matrix Menswear
Thanks for the great feedback, Paul – we’re pleased we could resolve the sizing issues smoothly and efficiently.
Send us a quick message and we’ll sort you out with a surprise discount on your next order as a thank you!
— Matrix Menswear
Givenchy T Shirt
Item is 100% authentic and love the t-shirt. Fast shipping and great comms via Insta. Great prices, just wish they had more stock but definitely added to my favourites for future items
10 de junho de 2025
Avaliação não solicitada
Resposta da Matrix Menswear
Thanks so much for the kind words, Gurminder – we’re thrilled you loved the Givenchy tee and had a smooth experience with us! We’re always working on expanding stock, so keep an eye out for future drops.
— Matrix Menswear
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