Ordered several Kith T Shirts, Quick delivery. Top quality and 100 % Authentic. Highly recommend. I’ve ordered more from them as well. Wide range of brands 👌🏻 Thanks guys.
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Veja o que dizem as avaliações
I ordered and didn’t check the return situation and unfortunately my item didn’t fit. I reached out and they sorted it straight away for a full refund. Just wanted to put on here as various people h... Ver mais
A empresa respondeu
Been looking at a £600 prada tshirt for a while seen it on matrix for £350 had ma doubts but could use clearpay so thought yeah lets try it. Next day delivery tshirt is genuine winner winner just in t... Ver mais
Was unsure on sizing of an item but messaged via Instagram with a few questions and was helped and reassured from the start with quick responses so placed my order item was delivered next day could no... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Matrix Menswear is your premier destination for stylish, high-quality men’s fashion. We offer a carefully curated selection of authentic, premium clothing and accessories from some of the most prestigious brands in the industry, including Burberry, Casablanca and Givenchy. Whether you're looking for casual wear with a modern twist or timeless outerwear, we have the perfect pieces to elevate your wardrobe. Our collection is designed to cater to the needs of the contemporary man, offering the perfect balance of style, comfort, and sophistication. Each item we sell is 100% authentic, sourced directly from trusted suppliers, ensuring you receive the highest quality and craftsmanship with every purchase. At Matrix Menswear, we’re committed to providing a seamless shopping experience with secure payment options, fast delivery, and exceptional customer service. Shop with us today and discover why we’re the go-to choice for fashion-conscious men who demand the best in both quality and style.
Informações de contato
4,2
Muito Bom
193 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 33% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Excellent customer service and applied…
Excellent customer service and applied a refund on request as the item didn't fit ...thanks
26 de maio de 2025
Resposta da Matrix Menswear
Thanks for your feedback, Paul – glad we could assist promptly with your return. We appreciate you shopping with us and hope to welcome you back again soon.
— Matrix Menswear
Product was authentic and genuine…
Product was authentic and genuine helpful customer service 👍🏻
3 de junho de 2025
Resposta da Matrix Menswear
Thanks so much for the great feedback, Curtis! We’re really pleased to hear you found the product authentic and our team helpful – that’s what we aim for every time.
— Matrix Menswear
Quick delivery
Quick delivery, was skeptical as is slightly cheaper than normal only just but come through and seems legit and authentic
26 de maio de 2025
I have only ever used this site once…
I have only ever used this site once and I had a pair of £450 trainers delivered which was stolen from outside my house. They didn’t even ask for a signature. I was totally unaware that this would happen. They’ve asked me to get the police involved Which I do not have time for all patients with my mental health. They have done nothing to help me resolve the situation at all and I find their emails quite rude..
20 de maio de 2025
Resposta da Matrix Menswear
This review is completely inaccurate. Our tracking confirms the order was delivered successfully, and at no point was the parcel reported as missing by the courier. Claims suggesting otherwise are false.
We take fraudulent claims extremely seriously, as they unfairly damage trust in our business. All of our orders are sent fully tracked, and customers are kept updated throughout the process.
Matrix Menswear
I was sent the wrong size and had to pay...
I was sent the wrong size and had to pay to return it... I did ask for a pre paid label, but got told to pay postage and they would reimburse.. Felt a bit weird asking for £6 back, but they probably knew that!... Would be one star but gave an extra star for the good choice on their site.
Also, to clarify, the return process is long-winded...
5 de maio de 2025
Resposta da Matrix Menswear
Hi Martyn,
Thanks for taking the time to leave a review — we genuinely appreciate all feedback.
Just to clarify, we reached out to you right away regarding this issue and were waiting on a few details (such as postage proof) in order to reimburse you fully for the return. We're always happy to cover the return cost when the incorrect item is sent — that’s part of our policy.
As a small business, we currently can't provide prepaid labels upfront, but we always make sure to reimburse postage as soon as it’s confirmed.
Sorry again if the return process felt long — our email may have landed in your junk folder, which can sometimes cause delays.
We’ve also reached out to you directly with a goodwill offer — we really do value your support and hope to welcome you back soon.
— Matrix Menswear
Resposta da Matrix Menswear
Hi Jenevieve,
Thanks so much for the kind words! We're really glad to hear your order arrived quickly and that you were happy with the price — that’s what we aim for every time.
Appreciate your support and hope to see you again soon!
— Matrix Menswear
Great product great price genuine gear
Great product great price genuine gear.
What's more to say
28 de abril de 2025
Resposta da Matrix Menswear
Hi David,
Thanks for the great review! We're really pleased to hear you were happy with both the product and the price — it means a lot to us.
Appreciate your continued support!
— Matrix Menswear
Excellent delivery time
Excellent delivery time, my t shirt looks and fits perfect, thank you
28 de abril de 2025
Easy to navigate website
Easy to navigate website. Fast delivery.
24 de abril de 2025
Avaliação não solicitada
Resposta da Matrix Menswear
Thank you! We're really pleased to hear you found the website easy to use and that your delivery was fast — that's exactly what we aim for.
— Matrix Menswear
Great service and delivery
Great service and delivery, also exchange process was good, will shop again
31 de março de 2025
Resposta da Matrix Menswear
Thanks so much for your review! We're really glad we could get your size sorted with a quick turnaround. Appreciate your patience on the return side — we’re always working to make the process as smooth as possible.
Hope to have you back again soon!
— Matrix Menswear
Placed order then it come up to big on…
Placed order then it come up to big on me so exchanged for size down with a very quick turn around. Had go pay all the postage but I always accept that with online shopping. Will use again.
3 de abril de 2025
Resposta da Matrix Menswear
Thanks so much for your review — really glad we could get the right size out to you quickly! We appreciate your understanding around return postage — and it’s great to hear you’re happy with the overall service.
Looking forward to getting you sorted again soon!
Resposta da Matrix Menswear
Appreciate the kind words — great to hear your order arrived quickly and you were happy with the service!
Thanks again for shopping with us — we look forward to seeing you back soon.
Highly recommended, excellent efficiency and reasonable.
The customer service was bang on. The service overall was great. No disappointment. Highly recommended to everyone. Good OG designers. Tags and everything. Thanks
26 de março de 2025
Resposta da Matrix Menswear
This one made our day — really appreciate you taking the time to leave such a solid review! Glad the service hit the mark and that you were feeling the quality. We take pride in keeping it authentic, from the OG designers to the finer details.
Thanks again for the recommendation — means a lot.
I purchased Loewe tshirt from them it…
I purchased Loewe tshirt from them it said on the website 100% authentic
Had it verified and checked once tshirt was delivered it’s 100% fake do not buy from here I contacted Loewe they replied We kindly inform you that MATRIX menswear is not listed in our official wholesalers.
12 de março de 2025
Resposta da Matrix Menswear
New EDIT - We understand you mentioned reaching out to Loewe directly. Please note that many brands will only acknowledge retailers they’ve partnered with directly, and not necessarily third-party stockists or wholesalers—this does not mean items from other sellers are automatically inauthentic.
That said, we’d be happy to investigate this further. Please send us the item back for verification, and if you’re not satisfied, we’ll offer a full refund.
Dear Nini,
We take authenticity very seriously at Matrix Menswear, and we stand by the fact that all our Loewe products are 100% authentic. Our items are sourced directly from one of the most trusted suppliers in the UK, who also supply to some of the biggest, most reputable resellers in the industry.
Regarding your claim of verification, we would appreciate further clarification on who or what method was used to authenticate the item. Many third-party authentication apps and online services are not reliable and often inaccurate, as they do not have direct access to Loewe’s manufacturing details, official product logs, or brand-specific authentication techniques.
We would love to assist you further—please reach out to us directly so we can resolve this matter properly. We are committed to customer satisfaction and ensuring all our customers shop with confidence.
EDIT: Since the item was never returned and no credible verification has been provided, it’s clear the claim was based on inaccurate information. We remain confident in the product’s authenticity and stand by the integrity of everything we sell.
On time
I have successfully obtained my package promptly, and it was placed in the designated location as requested.
4 de março de 2025
Resposta da Matrix Menswear
Glad to hear your package arrived promptly and exactly where you requested — we always aim to make the process smooth and hassle-free.
Thanks for the great feedback, and we’ll keep pushing to earn that fifth star next time!
Really good service & quick delivery
Really good service & quick delivery. Easy to use
16 de fevereiro de 2025
Avaliação não solicitada
Resposta da Matrix Menswear
Thanks for the kind words — great to hear you found the service smooth and delivery quick! We’re glad everything was easy from your side.
Appreciate you shopping with us — hope to see you back again soon.
Very quick and secure experience…
Very quick and secure experience throughout the full chain-keep it up!
8 de abril de 2024
Avaliação não solicitada
Resposta da Matrix Menswear
Thanks a lot for the great feedback — really pleased to hear everything was quick, secure, and smooth from start to finish. That’s exactly what we aim for.
We appreciate the support and will definitely keep it up!
Resposta da Matrix Menswear
Thanks for the great review — glad you were happy with the Burberry shorts, the price, and how quickly they arrived!
Appreciate you choosing Matrix Menswear — hope to see you again soon
Resposta da Matrix Menswear
Appreciate the feedback — great to hear everything was fast, efficient, and hassle-free. That’s exactly the experience we aim to deliver.
Thanks again for shopping with us!
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