We are pleased with the claim process. I’m sad to say that our car was totaled. As far as I know, nobody was seriously injured. Never having gone through this before, I suppose things went we... Ver mais
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Veja o que dizem as avaliações
All agents at Mercury I spoke with were great. The personnel in auto coverage saved me money. The folks in home coverage saved me a lot of money. Everyone including Michael Grant, Hernan, Laura, Sylvi... Ver mais
A empresa respondeu
Fast and efficient with none of the bloat of other sites. 100% online from the first question to having an insurance card ready to print. Also cheaper than others for the same coverage. Highly recomme... Ver mais
A empresa respondeu
I switched to Mercury and i saved $130 on my monthly payment, from $270 down to $140 a month...plus 3x higher coverage than my previous insurance...🥰
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Since our formation in 1961, we’ve provided comprehensive coverage options for auto, home, condo, renters, and business insurance as well as mechanical protection. We are guided by our purpose to help people reduce risk and overcome unexpected events, and we take pride in providing smooth and efficient claims resolutions. Headquartered in Brea, California, Mercury Insurance we sell insurance in Arizona, California, Florida, Georgia, Illinois, New Jersey, New York, Nevada, Oklahoma, Texas and Virginia. Not all products are available in every state.
Informações de contato
Estados Unidos
- mercuryinsurance.com
4,3
Excelente
135 avaliações
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The claims agent was very helpful
The claims agent was very helpful, and claims payments were processed quickly.
20 de abril de 2026
Avaliação não solicitada
Resposta da Mercury Insurance
We're happy to hear that our claims agent was helpful and payments were processed quickly. Thank you for your positive feedback!
Easy very helpful and great prices….
18 de abril de 2026
Resposta da Mercury Insurance
We're happy to hear that you found our services helpful and easy to use, and that you were pleased with our prices. Thanks!
Takes an abnormally long time to…
Takes an abnormally long time to respond if you need multiple quotes or if you want to speak to an online agent. I had asked for different quotes on houses I was interested in purchasing but I kept having to be transferred to the same agent that wasn’t available. After wasting so much time I decided to shop for insurance elsewhere.
13 de abril de 2026
Avaliação não solicitada
Resposta da Mercury Insurance
We appreciate you sharing your experience. We're sorry our response times and agent availability didn't meet your expectations when requesting quotes. We'll review our processes to improve our service. Thanks again for your feedback.
Very helpful with all of my questions
Very helpful with all of my questions. Understood this was my first time having home insurance and made sure I was aware of everything I was signing for.
16 de abril de 2026
Resposta da Mercury Insurance
We're happy to hear that our team was helpful and thorough in explaining your home insurance. We appreciate you taking the time to share your positive experience!
Resposta da Mercury Insurance
We're happy to hear that you had a very good experience. Thank you for sharing your positive feedback with us.
Brian was very patient
Brian was very patient, professional and knowledgeable. Response time from him was very punctual.
18 de abril de 2026
Resposta da Mercury Insurance
We appreciate you taking the time to share your feedback. We're happy to hear that you found our team member to be knowledgeable, punctual, and professional.
Excellent customer service and process!
9 de abril de 2026
Avaliação não solicitada
Resposta da Mercury Insurance
We're glad you had a positive experience with our customer service and process. Thank you for your feedback!
professional and patient
14 de abril de 2026
Resposta da Mercury Insurance
Thank you for the 5-Star review!
Good service from Pablo OVERALL!
16 de abril de 2026
Resposta da Mercury Insurance
We're happy to hear that you had a good experience. We appreciate your positive feedback.
Joel and Patricia were very helpful on…
Joel and Patricia were very helpful on explaining everything about getting a new policy they were able help me find a good price for auto insurance and renters insurance
16 de abril de 2026
Resposta da Mercury Insurance
We're happy to hear that you found the explanation of the new policy helpful. We're also glad that we were able to help you find a good price for your auto and renters insurance. Thanks for your feedback.
Mercury effectively solved my awkward…
Mercury effectively solved my awkward problem quickly when my existing insurance company abandoned me. I'm so grateful.
16 de abril de 2026
Resposta da Mercury Insurance
We're happy to hear that we could provide a quick and effective solution during such a difficult time. We appreciate you sharing your experience with us!
I have been w Mercury for 26 years and…
I have been w Mercury for 26 years and of course, my premiums continue to increase steadily, (even w no claims) but that's to be expected here in CA. The issue I have is that I got a small discount on my auto policy for having AAA; they asked for a copy of the card, (which apparently didn't provide at first) so they charged me back the $75 discount that I got. I saw this new bill and called to ask why and they told me, so I sent my AAA card again, (within the six month policy period) showing I have been a member for over 3yrs but they said they wouldn't accept that for the current term, only the next...total joke...I showed documentation within the policy period that I qualified for the discount but instead of just moving on, they are insisting I pay the $75, (so I didn't get the discount even though I qualify for it)...typical "nickel and dimers." This is what you'll get w them so beware!
16 de abril de 2026
Avaliação não solicitada
Resposta da Mercury Insurance
We appreciate your long-term patronage. We regret to hear about the discount issue and any frustration it caused. We've sent you a message for more information to look into this for you.
Mercury Customer experience.
In short, the service was excellent, demonstrating thoroughness, client care, and friendliness.
15 de abril de 2026
Resposta da Mercury Insurance
We're happy to hear that you found our service excellent, thorough, and friendly. We appreciate you taking the time to share your positive experience!
DONT TRUST THEM!!!
Thought it was a great idea to leave my current provider of 12 + years and go with a cheaper rate they qoute you low and a couple months later send a bill saying the analized the house and I need to pay 25% more poor business model customer service sucks just another shitty insurance company ceo's probably wanted to get new boats for havasue, lets truck our customers over. Don't bother with them
13 de abril de 2026
Avaliação não solicitada
Resposta da Mercury Insurance
We're sorry to hear about the unexpected billing increase and the frustration it caused. We aim to provide transparent and reliable service, and we'll review your feedback to improve our processes. Thank you for your time.
Muy amables y muy bien explicado todo
15 de abril de 2026
Resposta da Mercury Insurance
Gracias por compartir tu experiencia con nosotros. Nos alegra saber que nuestro equipo fue amable y que todo te quedó claro. Si tienes alguna otra pregunta o necesitas ayuda en el futuro, siempre estamos a tu disposición.
So far so good.....
I can't speak about Mercury Insurance services yet as I just got it 1 day ago. But the insurance agent that signed me up was very efficient and knowledgeable. Mercury prices are very fair.
13 de abril de 2026
Resposta da Mercury Insurance
We appreciate you taking the time to share your early impressions. We're happy to hear that the agent was helpful and the prices seemed fair. We hope you'll be satisfied with our services.
Working with a professional
Working with a professional, namely John Welch who made the process easy, fast and complete.
14 de abril de 2026
Resposta da Mercury Insurance
We're happy to hear that the process was easy and fast. We appreciate your positive feedback and are glad you enjoyed your experience with our team.
Mercury went above and beyond for us
Mercury went above and beyond for us. I couldn't be more pleased with how they handled our loss.
14 de abril de 2026
Avaliação não solicitada
Resposta da Mercury Insurance
Thank you for sharing your kind words; we appreciate your feedback.
A Gentlemanly Insurance Company
They are fair and straightforward when calculating premiums. They do not nitpick or make a fuss just to raise rates.
11 de abril de 2026
Resposta da Mercury Insurance
We appreciate you sharing your experience! It's great to hear that you found our premium calculations fair and straightforward. Thanks for your positive feedback.
Website and agents made it very easy to…
Website and agents made it very easy to buy insurance.
10 de abril de 2026
Resposta da Mercury Insurance
We're glad you found our website and agents helpful when buying insurance. Thank you for your positive feedback; we appreciate it.
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