Metro Plumb Avaliações 

641
O TrustScore é 4 de um total de 5

3,9

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Ollie the young lad who came to do the job was outstanding.He could not done more for me and my disabled wife.His manner was so professional job kept falling down on him but he smiled and got on with... Ver mais

Avaliado com 5 de um total de 5 estrelas

Chris visited the property prior to the quote was really enthusiastic and searched for the leak explaining where it could be and detailing what he would need to do. When he came out to fix the leak h... Ver mais

Avaliado com 5 de um total de 5 estrelas

Excellent service, friendly staff. Bathroom needed uplift and fixtures and fittings done. The qualified plumber was able to tackle challenging tasks with effort and quality tools to complete the job /... Ver mais

Avaliado com 1 de um total de 5 estrelas

Engineer called out to a pinpoint leak at base of toilet which was leaking onto the toilet floor. Engineer attended, was completely useless, insisted he couldn’t fix it there and then. He switched o... Ver mais

Detalhes da empresa

  1. Encanador
  2. Engenheiro de Petróleo e Gás

Escrito pela empresa

At Metro Plumb, we have over 30 regional depots with highly skilled, local, qualified plumbers on hand to help you 24/7. From dripping taps to burst pipes and toilet repairs no job is too big or small for our local plumbers. Contact us on 0800 415 514.


Informações de contato

3,9

Muito Bom

O TrustScore é 4 de um total de 5

641 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 80% das avaliações negativas

Normalmente responde dentro de 48 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,9

Todas as avaliações

(641)

49 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Metro plumb Canterbury were meant to…

Metro plumb Canterbury were meant to have fixed a leaking tap under my sink through my home emergency insurance .
Discovered last month after finding black mould that the sink had not been fixed and had been leaking for months They admitted liability and blamed an engineer no appology and informed me that I should had complained months ago but unfortunately I did not have a crystal ball then that it was not fixed .
So Do not use, unless you have a crystal ball.
I have now had to submit a complaint to my home emergency for damage and poor

5 de novembro de 2024
Avaliação não solicitada
logotipo da Metro Plumb

Resposta da Metro Plumb

Hi Susan,

We are so sorry to hear that you have had a bad experience with one of our franchises. We would like to investigate this issue for you to ensure it doesn't happen again, please email our Customer Care team, customercare@metrorod.co.uk, with your postcode and details of what happened so we can look into this.

Kind regards,
Metro Plumb

Avaliado com 5 de um total de 5 estrelas

Excellent professional workmanship

Mike was our engineer, he was very knowledgeable polite and did a very professional job, I would highly recommend Metro plumbing. I could not fault the service, I don’t think you could gat a more professional service at such reasonable and fair prices. Mike is an excellent engineer and credit to the company.

4 de dezembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Exemplary service!

We needed a tap on our kitchen sink repaired through our Landlord (Bromford) and they called in Metro Rod to do the work for us. Having been given an initial date, we were delighted when Metro Rod informed us that they would be moving our appointment forward by two weeks. Metro Rod's Technician Lee arrived early on the day and what a credit to the company he is. He dealt with the repair very quickly and efficiently and more than went the extra mile to ensure that we were sorted out and completely satisfied. We cannot praise his professionalism enough and his friendly approach and skills were nothing short of exemplary in every way. We would like to express our sincere gratitude and appreciation to Lee and the team at Metro Rod for looking after us so well. Many thanks! Unreservedly and highly recommended in every way, and a pleasure to deal with from start to finish.

2 de novembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fantastic

Fast , Efficient , Friendly service
I rung as we'd been let down by another company .
Georgia who answered the phone was lovely and able to send someone out within 40 mins .
Sean and Gaz arrived on time , always a good sign .
Assessed the problem quickly , nipped out for some parts and the whole job was completed within 2 hrs of me ringing them
Fantastic , my broken loo looks new ...
Would definitely commend them
Great experience , Thank you

31 de outubro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I have recently had a new boiler…

I have recently had a new boiler fitted, I work a very busy job, and I couldn’t have asked for better people and service. From the first contact I was kept updated and I had a lovely girl who rang me on the day as promised, arrived on time, Leah was very knowledgeable and gave me some very useful tips as well as fitting my boiler, Leah cleaned up as she went along and left the rooms probably cleaner than it was, such a lovely girl and really knew her stuff, I would recommend Metro, thanks to them I’m in a nice and warm home again,

9 de outubro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

1058293

1058293 - All fixed.

After initial debacle with HEA plumbing insurance not understanding the terms of their own policy, metroplumb were finally appointed and came out and repaired leak to water main. Thanks.

24 de setembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Bathroom converted to a wetroom for…

Had bathroom converted to a wetroom for my 94 year old Mum by Metro Plumbing Warrington. All involved with the process were very professional and punctual and carried out a wonderful job. Dan. "The Boss", kept me well informed at each point. Sean, the Plumber, who carried out the conversion went above and beyond with nothing being too much trouble. He worked relentlessly, was very professional and highly skilled resulting in a beautiful wetroom that now allows Mum to have a shower. Many thanks to all involved all your hard work is very much appreciated.

2 de setembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Good plumbing experience

Shane is a very pleasant and competent plumber. I would highly recommend. He sorted out a leaking issue in my toilet that was triggering my water pump. Sourced, collected and installed the new part in good time

29 de agosto de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Kitchen tap fitting fail

Changing a tap has to be the most basic work for a plumber and yet they failed. Now I got a kitchen tap that wobble.

1 de agosto de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Bank holiday call out

Altho we had a long wait after reporting.what my 77 year old husband thought was a water leak in our tank when the plumber arrived he dealt with us efficiently and was very kind. It proved to be a leak from the shower head! We're very grateful for his help...a.thoroughly nice young mam

26 de agosto de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

SHAMEFUL service by Paul the plumber @ Metro Plum

Paul the plumber - THE WORST plumber I have ever come across in the past 15 years! Came through my home emergency and claimed will not do parts changing as it's a WEEKEND! Will only come and turn a screw to stop a leak and pocket probably well over £100 charing my home insurance.

I had access and trace determine cause of the leak, I had pre-bought the part that needed changing. It was all ready for Paul the plumber to change but did not help out. THE most inconsiderate plumber I have met in my life.

Claimed home emergency only pays me to turn screws and stop leaks! Did not even bother discussing if I could pay him some money on top to change parts as it was his working (but clearly non-working) WEEKEND!

SHAMEFUL TRAINING OF METRO PLUMB OF PERSONNEL!!

10 de agosto de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

The Real Deal

The Real Deal
Thank you to Ryan, Jack and Craig for an instant service, and that on the hottest day of the week! The work was carried out within an hour and the most professional team.

Highly recommended to everyone !

30 de julho de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Metro Plumb were sent on behalf of my…Bromford Housing Association

Metro Plumb were sent on behalf of my housing association, right from them phoning me up to arrange time, day etc to them coming out,all the employees were all very helpful, polite and very friendly. The first visit was the same day l rang 27th June because the employee was covering a big area my way so they arranged for him to come and have a look, he was so polite and very friendly,managed to do part of job but needed a longer ladder and two people. The next visit two employees came they rang first,arrived on time completed the job fast and efficiently, they also were very polite and again very friendly, so a pat on the back for the employees for their customer service,.Thank you

24 de julho de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Need anger management lessons

One of their vans nearly ran me off the road, in front of a police car. If I hadn't taken avoiding action he would have smashed up the side of my car. If the state of their anger on the roads is anything to go by I would never employ these people.

28 de junho de 2024
Avaliação não solicitada
logotipo da Metro Plumb

Resposta da Metro Plumb

Hello Lottie,

We are so sorry to hear that you had a bad experience. We would like to ensure that this doesn't happen again, please can you send an email to CustomerCare@metrorod.co.uk with the details of when and where this happened, so our Customer Care team can resolve this issue.

Kind regards,
Metro Plumb

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