Xiaomi UK Avaliações 504

Having been a Xiaomi fan boy for around 13 years from my very first Mi 3 in 2013. Buying a new model from the reliable AliExpress on a yearly basis. Thereafter Xiaomi had a footprint in the UK market and I would pop into Westfield to part with my hard earned cash for a new device. Somewhat less frequently now as the prices have increased to warrant me buying a new device every year.
Roll on March 2025 the new Xiaomi 15 Ultra gets announced that same weekend I order a replacement phone for my Mi 12 which has lasted me well but is getting close to retirement age now.
Phone ordered on the 2nd March, phone dispatched on the 3rd March to DPD from Xiaomi to deliver to my home address.
March 4th my email informs me that I've missed a delivery and phone is now at my local depot for collection. Very strange as I had no visitors to my door or my path until I returned home from work that evening on my camera. Okay I returned home too late to make the depot especially since the item was never delivered to my home and the non delivery driver did not leave a delivery missed card, probably because he never bothered coming to my house.
March 4th I rush home from work to my local depot to pick up my non delivered items. So happy to have them in my hands drop them in the car and drive home, I couldn't be happier than a fat kid in a cake store.
Grab my box and bits after parking up wave to my doorbell camera that I've now delivered the package that DPD didn't.
Rush into the living room to rip open my box of goodies. Now to my surprise as I'm now looking at the box paying closer attention as how to get into it. I see that the tape seal has been cut down one side, I slide my fingers into the gap and as I pull the end pops open and 3 items fall out. These are my free gifts as part of my order, the ultra photography kit, mi pad 7 pro and the 120w charging adapter. Where's the phone?!?
I call Xiaomi customer support but it's after 1800 so their closed.
Now the fun begins I take pictures of what's been received and the box in it's current state, contact Xiaomi support immediately in the morning when they open and I'm being told not to worry sir, we will get this all sorted out for you. This has been ongoing since the 5th March and I am not any closer to getting this situation concluded. I've had to get a police report for a crime reference number for Xiaomi customer support to even escalate this issue. Now when a customer support team is asking the buyer to provide things that are not relevant to my consumer rights act of 2015. It gives me little to zero faith in knowing that this company knows or the support team handing their issues knows what it's doing!
I have provided everything they have asked whether it was relevant or not and to this date all I here from the non customer support team is "this has been escalated and we will get back to you".
I have not had one single call back from Xiaomi since I have raised this issue, I am continually calling on a daily basis with zero response from Xiaomi as to when this will be concluded. Now £1340 out of pocket, no phone, Xiaomi profiting nicely and zero customer support!

Is this my last Xiaomi order?

Oh and if Xiaomi consider to pop in an automated response. If you want to know my order # 5250303831703343 for your reference.

Please don't reach out to me Xiaomi unless it to tell me I can come collect a replacement new phone from yourselves. Either you didn't put the phone in the box, DPD driver removed phone, or depot removed phone. All of these are outside of my contractual responsibility and are for you to resolve not leaving me out of pocket for this inconvenience!

i have had this phone for 5 days best phone ever.i dropped the phone in my lounge carpet floor while i was sitting down it dropped between 15-18 inches when i picked it up and look at it there was a small crack in the screen. today fri 14/03/25 i contacted customer supportand was told its out of warrenty i was willing to pay for repair but got nowhere .Iam not cross about how good the phone is but with the service from the person on the phone so unhelpful human shame on you xiaomi this is my third phone from you and also my last thank for being so useless and unhelpful

My Honest Review of the Xiaomi Redmi Note 14 Pro+

I've always been fascinated by new tech, and after getting my hands on the Xiaomi Redmi Note 14 Pro+, I can honestly say I'm blown away! This phone is an absolute beast, and I love everything about it.

⚡ The Fastest Charging I've Ever Seen!

One of the first things that amazed me was the 120W HyperCharge. I watched it go from 1% to 100% in just 24 minutes—that's insane! No more waiting around for my phone to charge; it's ready to go in no time.

📱 The Display is Stunning

The 6.7" AMOLED screen with a 120Hz refresh rate is gorgeous. Everything is so smooth and vibrant, whether I'm watching videos, gaming, or just scrolling. The colors pop, and the brightness is perfect even outdoors.

📸 The Camera is Unreal

The 200MP main camera is next-level. The detail in the photos is incredible, and it performs brilliantly in low light too. I've taken some of the sharpest, most vibrant photos I've ever seen on a phone.

🚀 Super Fast & Smooth Performance

With the Snapdragon 7s Gen 3 chipset, this phone is lightning-fast. No lag, no stuttering—just pure speed. Whether I'm multitasking, gaming, or running heavy apps, it handles everything like a pro.

🔊 Great Sound & Premium Feel

The stereo speakers with Dolby Atmos sound amazing.

The build quality feels super premium, like a high-end flagship.

5G speeds are crazy fast, making everything even smoother.

Final Thoughts – I'm Obsessed!

I absolutely LOVE this phone. It's fast, powerful, has an insane camera, and that 24-minute charge time still amazes me every time. If you're thinking about getting one, do it—you won't regret it!

⭐⭐⭐⭐⭐ 5/5 – Completely Worth It!

Customer service is appaling. I ordered the new Xiaomi 15 Ultra. I had to change the delivery address as was at work. The order was automatically sent back to Xiaomi. I get it. However, when my order reached the the warehouse, it was sent to someone else. I received an email saying the item is out stock and request refund. Disappointing and will never order order again with such a poor service.

I ordered the Xiaomi 15 Ultra Photography Kit on 04/03/2025, but due to a technical issue, some of the items were removed from my order while I was in the process of paying. After I noticed this on my invoice, I immediately escalated the issue, but despite my efforts, the order was not suspended or corrected.

If I had known that the photography kits were not included, I would not have purchased the phones in the first place. I spent over £2,000, and yet Xiaomi completely ignored my complaint. I was offered a £5 coupon as compensation, which is completely unacceptable for such a major issue. Even after spending three days on live chat with customer support, my issue remains unresolved. I have now received the incomplete order without the photography kit, and no proper solution has been offered.

This is extremely disappointing and frustrating. I expected better service from a company like Xiaomi, especially after trying to resolve this issue for over a week. I strongly advise potential buyers to be cautious when ordering from Xiaomi.
Order ID: 5250305885561812

Having found this company I thought I had found a great innovative company providing great products at very competitive pricing.
Hmm maybe I was wrong this company offers no customer support having asked a simple question to do with when was the Android being updated to 15 this question via email to Xiaomi themselves and why was a new product being sold not updated to the top specification of the moment.
Having been on the Xiaomi community web page and asked a question this area is patrolled by moderators who are like the Third Reich belittling people and answering sensible enquiries with rude and short sharp replies..... Disgusting! I no longer intend to bother buying from this company and will stick to reputable companies in the future.

Was a little worried after seeing the negative reviews, but there was no need to be concerned.
I ordered a Redmi Pad Pro & loads of accessories on Sunday 02/03 and it was delivered Wednesday 05/03.
Also, I'm very happy with the product. So much so, I've just gone back to order some more.

Ordered a phone that was on sale and was given a bogus dpd tracking number. Waiting for a few days and it had not updated, called Xiaomi and they advised that isn't the real tracking and they gave me another tracking number. When I checked the new tracking number it showed that dpd tried to deliver on 06/03/25 which I was unaware of as I was at work since I was going off the fake tracking number. Dpd has also sent the phone for collection over 3 miles away to a post office, I do not drive so it cost me £20 to travel to the post office and back. so it means I would have paid over RRP in total. Phoned up Xiaomi customer services twice and they didnt care and blatantly lied to me over the phone about the tracking and delivery. When I went to collect I had been told there is a return request from Xiaomi to DPD and I cannot collect the item even though I had my passport, order confirmation email, etc with me. I phoned Xiaomi and they told me to wait outside the post office until they find out what is happening and they will get back to me within an hour. I waited on the road for an hour and decided to go back home as I did not hear back from Xiaomi via email until 3pm (I went to collect at 9am). So I am £20 out of pocket and have no phone. Thanks Xiaomi! Look at their feedback on this website, kinda tells you everything you need to know, save yourself the headache. What has happened to Xiaomi?? They use to be so good! Order ID: 5250304861220320

Some of the WORST customer service I have ever seen in my life. Their team messed up a return label, and have the audacity to claim it is not their problem. Thankfully I'm getting a full, complete refund via my bank. It's a pity, I was planning on buying 20 of their phones for my business. Such a terrible customer service department.

Edit: They've claimed to try and help me but haven't even given me an email to send my complaints into. Just a generic response. Pitiful.

I have bought a total of 8 items from Xiaomi UK and never had any issues.

Items was delivered on time and very well packaged.

Where to begin? Before buying my first product from Xiaomi UK, I had no idea that a company trying to cater UK customer can be so shockingly bad. In fact I had a very high impression and praise for their highly innovative products and competitive pricing. But product aside a company need to create trust and loyalty among it's customer, which this company simply doesn't care about. After my order went missing and was delivered to a wrong location, I am knocking it's door and unhelpful robotic customer service for days but nothing has been done so far. After more than two weeks of emails and their pathetic stupid replies I have fed up and asked my credit card provider to investigate. Xiaomi if you have a little self respect and care for your reputation is important to you then here is the order id: 5250213230980096

I am extremely disappointed with Xiaomi UK’s customer service and delivery process. I purchased a robot vacuum a month ago, and due to an issue with DPD, I have yet to receive my order.

Despite multiple follow-ups, Xiaomi UK has been unresponsive and has failed to provide any concrete solution. It has now been four weeks, and the only response I receive is that they are “waiting for an update from the relevant team.” This is unacceptable – as a paying customer, I should not be left waiting indefinitely due to logistical issues between Xiaomi and DPD.

A responsible company would have sent a replacement unit by now and dealt with the courier issue internally. Instead, I am left chasing customer service with no resolution in sight.

If you are considering purchasing from Xiaomi UK, be aware that if something goes wrong, their customer service is painfully slow and unhelpful. I will be escalating my complaint further and will reconsider buying Xiaomi products in the future.

Xiaomi UK – this is your last chance to resolve my issue before I escalate further.

I spent several weeks deciding whether to order from the "MI" website. I was wary based on reviews.
I contacted them via email and usually got a response the next day. They told me they would use DPD or Royal mail, that there would be a tracking number. If the phone is faulty i could return it free of charge. I placed my order on the 19th Feb, it is out for delivery the next day. I requested my tracking number via email and they responded same day with the info. So far, everything they told me is true. Next day delivery is pretty good when they quote 4-7 days to ship.
Of course, the phone is yet to arrive today, quietly confident that it will turn up as i have had a text from DPD.
I will test the phone (Poco F6) for wifi dropping out, phone signal etc and update later with feedback.

Additional info 21.2.25. Phone arrived next day, which is great. I set it up after work. It arrived with no battery life at all, so charged it up to 30% then started setting up. Screen looks crisp, photos are good, speakers are good. It hasn't dropped wifi connection, that i am aware of.
Happy with my purchase. If anything changes, I'll update.

I ordered a hairdryer from Xiaomi UK as a present for my partner. 2 weeks before the date just to be sure everything goes smoothly.

It was not delivered, Royal Mail confirmation shows photo of parcel in front of closed building door.
I opened case with customer support, they said they need 10 business days to investigate. WHY so long, there is a proof from Royal Mail.
10 business days passed, still 0 progress.
Had to request chargeback as last resolt because customer support can't help.
Never will order from Xiaomi UK again.

P.S. Dear mi.com, if you going to respond. Here is order number 0783002883. Feel free to check communication yourself.
This is not acceptable.

I've been using Xiaomi products for years, from smart door locks to laptops, and they never disappoint!

Ordered my phone from them on 13/01/2025, I was aware that the phone will be dispatched on 20/01/2025. Since then tracking not updated it looks that DPD lost or someone stole.

When contacted customer service, each and every email been answered by different person, no one knows what's happening they just telling we need to investigate. 07/02/2025 still no one knows what's happening. Absolutely dissapointed

UPDATE: 13/02/2025 Finally my order arrived. Only took a month to arrive. Good phones, but customer service needs to be improved.

Purchased a note 14 pro+ and set it up. Good job I didn't wipe my old phone because the phone kept dropping the WiFi. The customer service team were great and arranged for a new phone to be sent out. I did have to return mine first though which was problematic as the jiffy bag they sent was delayed due to storm Eowyn. They had to test my old phone and confirmed that it was indeed faulty. The replacement arrived today and after setting it up the flipping WiFi started dropping. I'm returning it for a refund and will need to look for another manufacturer to buy from.

Absolutely appalling

Excellent phone! Xiaomi Redmi Note 13 Pro
Crystal clear pictures, excellent sound and video quality! Bought directly from their website with some extra discounts codes they offered! Delivered within 2 days!

Watch wasnt waterproof after stating it was, so tried to return it. They told me that the warranty is only 30 days. Very expensive watch for only 30 days use.