Mikes Dive Store Avaliações 

2.518
O TrustScore é 5 de um total de 5

4,8

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Just returned from visiting Mike’s Dive Store to purchase new BCD’s and a variety of other bits for an upcoming dive trip. Had the pleasure of being assisted by Chi who was so friendly, helpful and e... Ver mais

Avaliado com 5 de um total de 5 estrelas

Great prices with speedy delivery. Quick turnaround servicing old kit. Knowledgeable staff, thank you to Rachel and the chap in store (sorry forgotten your name but remember you were doing your divema... Ver mais

Avaliado com 5 de um total de 5 estrelas

Just amazing service. Had an issue with fins being too big, and had limited time before my dive trip. Email response can within minutes and a call to my phone as well. A return started, another pair... Ver mais

Avaliado com 5 de um total de 5 estrelas

Customer Service and the staff in general are fantastic. Purchased some new kit a week ago. Great in store advice and service. I needed some dive bootees for my open back fins. I selected the type I... Ver mais

Detalhes da empresa

  1. Loja de Artigos para Mergulho

Informação fornecida por fontes externas variadas

Mike's Dive Store is the UK's No 1 Dive store. With over 3000 sqft of showroom in London we have everything any diver could ever need. As well as diving equipment we stock snorkelling equipment for adults and kids. Wetsuits for all watersports. We stock all the major brands like Gopro, Suunto, Scubapro, Mares, Aqualung, Apeks and Tusa


Informações de contato

4,8

Excelente

O TrustScore é 5 de um total de 5

3 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 50% das avaliações negativas

Normalmente responde dentro de 1 mês

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,8

Todas as avaliações

(2.518)

122 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Assisted by Flo

I was assisted by Flo (hopefully that is the correct spelling). What a super helpful, attentive and knowledgeable chap.
He helped with not just the selection of gear for recreational diving but also gave sound advice for choices as would relate to future tech diving progression. Highly recommend that anyone looking for advice to start the conversation with him.

11 de julho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

My purchasing experiences with Mikes…

My purchasing experiences with Mikes Dive Store have been overwhelmingly positive and I highly recommend their products and services. I ordered a wetsuit(I'm out of the country) that was too small, and they have made my return and exchange exceedingly easy. I had a replacement in the right size within a few days. I found this store because of their great prices, but I will keep coming back because of the friendly, professional service. I'm so glad I found this company.

1 de julho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent Service & Great Selection of Diving Gear!

Fantastic experience from start to finish! The shop has a great selection of diving equipment, and I bought a wetsuit, a BCD, and a few other diving essentials. I’m really pleased with everything. A special thank you to Lily, who was incredibly friendly, knowledgeable, and helped me choose exactly what I needed. Her excellent advice made the whole shopping experience easy and enjoyable. I’ll definitely be back for my future diving gear. Highly recommended!

27 de junho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I used Mikes Dive store WhatsApp…

I used Mikes Dive store WhatsApp service and spoke with Rissa. I asked a load of questions regarding the Scubapro 620ti package I was interested in. Every single question was quickly answered which made my mind up that this was the perfect set up for me to pair with my Hydros Pro. Nothing was too much trouble for Rissa and I received the best customer service!

Definitely a 5* star service! Thank you so much Rissa!

25 de junho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I wanted to buy a prescription face…

I wanted to buy a prescription face mask, so I contacted the support centre who were brilliant, sent them WhatsApp asking for advice pre ordering, they said if I order it and then send them the order number and my prescription they would double check I had the correct spec, and would fit the lenses in the mask, so was so easy to do, many thanks for all the help, and look forward to receiving it.

23 de junho de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Unprofessional, Argumentative and NOT Honouring Promises

The correspondence has been consistently unprofessional, and assurances given were not honoured. Next-day dispatch, as advertised and promised, did not occur, and securing the advertised no-questions-asked returns required repeated emails and telephone calls. Furthermore, it took six days to obtain a returns address, unreasonably delaying the exercise of my statutory rights.

22 de junho de 2026
Avaliação não solicitada
logotipo da Mikes Dive Store

Resposta da Mikes Dive Store

Hi Marko,

Thank you for your message and I hope you are well.

Our apologies for any confusion. Your order was placed on 10th June and was sent on our free delivery service which was chosen by you, this is available for all orders over £50. So you are correct that your order was not sent on a next‑day service as this was not chosen by you at checkout and it carries an additional charge - like all websites. You specifically chose not to take the offer of a next‑day option when offered to you by Customer service?

Rachel contacted you to let you know this and to explain that we could still upgrade the shipment even after the order was placed if you needed the items urgently, to a next‑day service if you wished, but that there would be an additional charge for this premium option.
Your immediate reply to her stated: “Your response was neither helpful nor kind. You argued with a customer… You promise and advertise next day shipment, which you didn’t keep this time.” So not really arguing with you - more just stating the facts to be honest :)

To clarify, we do not advertise a free next‑day delivery service, we never have. We advertise that next‑day delivery is available as a paid upgrade, which is standard practice. Rachel explained this again to you. She also arranged for our warehouse to dispatch your order on Friday 12th — just two days after it was placed and well within the 2–5 working day timeframe of the delivery option you selected.

I am sorry that you feel we did not keep our promises or that Rachel argued with you. We would kindly ask you to re‑read the correspondence, as Rachel’s messages were intended to be helpful and to clarify the situation re the delivery options that we offer :)

Having thoroughly investigated the correspondence as we take our customer service very seriously and checking with all members of the team none of us can see any arguments here :)

If there is anything further we can assist you with, please let us know. And just FYI we fully refunded you for the returned prescription lenses - we normally do not refund prescription lenses which is outlined in our T and C's but in this instance we have made a special allowance as we clearly don't want you to feel that we are 'arguing' with you again over the sake of a £40 order. Not really our style 🙂

Avaliado com 5 de um total de 5 estrelas

I travelled up to London especially to…

I travelled up to London especially to buy a new BCD and absolutely loved the bright spacious shop. Flo, the sales assistant, was so helpful, kind and patient with me as I swanned around the shop trying on various jackets. The colour I wanted was not in store so Flo advised me to go online, which I did and the new one arrived within days.

2 de junho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

This company really looks after its…

This company really looks after its customers something I personally experienced recently. I purchased and item and when it arrived with me I discovered that it was actually the wrong item. I had opened the package containing the item which is actually outside the returns policy. I contacted The company and explained what I had done and offered to pay for the “ wrong” item but I was asked to return the item to the store. Much to my suprise the correct item arrived within a few days with no charge. The lady at the company who dealt with my problem was very professional and polite. I would highly re commend this store to divers looking to purchase diving equipment…….Brilliant service, thank you👌

16 de junho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

fabulous customer service

I was trying to order some sweet dive equipment from Dubai but was having issues with my online order. I reached out to the store over WhatsApp and Rachel was super helpful and sorted my order out for me so I could collect it when I visit London next week. She was super helpful, cheerful and efficient. This is the second time I’m buying equipment from Mikes and every time I’ve had a great service experience with their staff. they have a wide selection of the best equipment. I will be back for more.

20 de junho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great service from Tom

Great service from Tom. Personable, friendly, super knowledgeable. Haven’t bought kit for years so it was a great experience.

12 de junho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Easy, fast answers and advice when buying gear

I’ve contacted Mikes Dive store a few times when needing new kit. I’ve booked online chats to phone calls. Every time they have supplied me with ample information and advice. From prescription lenses and masks, kids BCD for my son when he first started out, to wetsuit sizing and fit. Most recently I WhatsApp’d them to ask about a new BCD as I’ve got a few big trips coming up including Galapagos. Greg went above and beyond to give me as much info and even a recent review of the model for me to make a choice.
My go-to gear store!! :)

15 de junho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Love Mikes Dive Store

I've ordered from Mikes Dive Store multiple times and I have always received a great service. Fast delivery too!

15 de junho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Really easy website to navigate and…

Really easy website to navigate and choose my items, post my purchase, updates were great. There was an issue with the delivery with Royal Mail, I escalated this and was dealt with by Greg and the team really quickly and turned out to be human error with Royal Mail. comms from Greg along with confidence I'll have my items has been fantastic. All items now received and will definitely use again - Thanks for everything!

10 de junho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great service & advise

Although we are both experienced divers we decided to travel from Essex to the store in Chiswick as the we really felt we would need some advise on buying new BCD's and regulators. Tom (who is the manager) and a dive instructor himself looked after us brilliantly. He was extremely patient spending almost 2 hours with us and his advise on the right level of equipment and the pro & cons of each was excellent. He did not try to sell us the most expensive equipment instead what was absolute right for us and our requirements.

Thank you Tom - Great advise and service.
Martin & Sherry

6 de junho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

First-Class Customer Service from Mike's Dive Store

After hemming and hawing over buying a new dive computer (the Perdix 2) along with the Swift GPS AI module, I finally decided to take the plunge and place my order with Mike's Dive Store.

Shortly after ordering, I realised I hadn't selected the express delivery option to Northern Ireland. With only three days before flying to Gozo for a week of diving, I was worried the equipment wouldn't arrive in time.

I contacted Mike's Dive Store and was assisted by Rissa, who was absolutely fantastic. She quickly understood the urgency of the situation, liaised with the warehouse team, and helped arrange dispatch within an hour. Thanks to Rissa and the warehouse team's exceptional efforts, the items arrived in plenty of time before my trip.

The service I received was outstanding from start to finish. Excellent communication, genuine customer care, and a team that clearly goes above and beyond for its customers. My new equipment performed brilliantly in Gozo, and the whole experience has left a lasting impression.

I'll definitely be ordering from Mike's Dive Store again and would highly recommend them to any diver looking for great products backed up by first-class customer service.

18 de maio de 2026
Avaliação não solicitada

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