The iced writing on the large Millie’s cookie I ordered for delivery to my daughter on her birthday looks like it was written by a 3 year old! So messy! The box was also dumped on the floor by DHL in... Ver mais
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Veja o que dizem as avaliações
Ordered a double layered large cookie for my son’s 6th birthday and asked for Spider-Man theme. Cookie was amazing and tasted lovely. My son was so happy x Thankyou to Vanessa from Millie’s cookies P... Ver mais
Really disappointed. Ordered a cookie for next day delivery so it would be fresh for a special birthday. Didn’t turn up until the next day so was pointless and the party over. Sent two messages on... Ver mais
Easy to use on line and selecting options for cookie design. Secure payment for goods. Suggest larger label on packing box to keep flat. Delivery man carried box horizontal to our door😵💫 Fortunat... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Ever since our inception in 1985, our ovens have tirelessly churned out freshly baked cookies, day in and day out. Presently, we boast a network of more than 40 stores across the UK, each offering a diverse array of delectable cookie creations, all crafted with the cherished expertise of Millie's and served up by our warm and welcoming team.
Informações de contato
32 Jamestown Road, NW1 7HW, London, Reino Unido
- 0207 529 8369
- customer.care@ssp.uk.com
- milliescookies.com
3,4
Bom
20 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 85% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Really dry and out of the 5 choices…
Really dry and out of the 5 choices only 3 flavours available on pickup!
24 de janeiro de 2026
Resposta da Millie's Cookies
We're sorry the product was dry and that fewer flavours were available than expected. We appreciate your feedback and we'll look into this.
Kind Regards,
Millie's 🍪
Still awaiting response from customer…
Still awaiting response from customer service in regards to complaint put in about order collected over a weeek ago
20 de janeiro de 2026
Resposta da Millie's Cookies
Thank you for getting in touch. I can see that my colleague had responded to you on the 21st and the 24th Jan - we will get the response resent to you. We appreciate you bringing this to our attention.
Kind Regards,
Millie's 🍪
Avoid…
Ordered an anniversary cookie for our first wedding anniversary. It arrived damaged and completely ruined the occasion.
Despite this, Millie’s Cookies refused a full refund and would only offer a replacement or 50% off, even though damaged goods should be fully refunded.
For a £26 cookie and a large company, this is unacceptable. Hiding behind policy instead of following basic consumer rights is extremely disappointing. I am now having to go to the effort of going to Trading Standards.
Avoid ordering from here.
20 de janeiro de 2026
Avaliação não solicitada
Resposta da Millie's Cookies
We regret that your anniversary cookie arrived damaged, ruining the occasion. We understand your disappointment with our resolution. I can see that you have received a full refund and we are sorry you if this resolution has not met your expectations.
Kind Regards,
Millie's 🍪
Ir was my sons 21st birthday
Ir was my sons 21st birthday, and i wanted a message putting on. I spoke to Millies, and they said it was just put on the packaging. They just wasnt bothered.
23 de janeiro de 2026
Resposta da Millie's Cookies
Thank you for taking the time to leave us feedback. I can see that you ordered the Happy Birthday giant which does not allow for personalisation. I can confirm the message you included was the gift note and that this did not meet your expectations.
Kind Regards,
Millie's 🍪
Husbands bday cake
The cookie is very big and very yummy my husband was so happy to get this for his birthday as he hates cake
21 de janeiro de 2026
Resposta da Millie's Cookies
We're happy to hear that the cookie was a hit! It's wonderful your husband enjoyed it as a birthday treat. Thank you for your positive feedback; we appreciate it.
Kind Regards,
Millie's 🍪
Missing Use By Date
The cookie came on the day of requested delivery, the look is spot on, although it is much much too sweet. Also, the cookie hasn't come with a Use By Date on it anywhere!! I'm pretty sure that's a legal piece of information required on all food products. In fact I know it is as I run a kitchen. So it's the non existent Use By Date that's let you down. It's not even on the receipt
21 de janeiro de 2026
Resposta da Millie's Cookies
We appreciate your feedback and are glad the cookie arrived on time and looked good. We're sorry it was too sweet, I am currently looking into the issue with the use by date and will send you an email with our findings. Thank you for bringing this to our attention.
Kind Regards,
Millie's 🍪
Customer service is non-existent.
We ordered a giant cookie for a business objective, and it came broken. I understand these things happen, but the real issue is that I have tried to contact them 4 times about it and have not heard a single thing back, no confirmation, nothing - so basically you get what you order (albeit broken) but their customer service is non-existent, so just be wary.
Update to the response below - the issue is I haven't had a single email or acknowledgement from Millie's, so not sure what they are talking about!
3 de dezembro de 2025
Avaliação não solicitada
Resposta da Millie's Cookies
We're sorry your giant cookie arrived broken. I can see that you have been in contact with our team and have responded to our emails. We appreciate you bringing this to our attention.
Kind Regards,
Millie's 🍪
Kind Regards,
Millie's 🍪
Resposta da Millie's Cookies
We appreciate your feedback and are glad you found it delicious. Thanks for your feedback!
Kind Regards,
Millie's 🍪
Really lovely cookies but wouldn't…
Really lovely cookies but wouldn't really describe them as 'stuffed' still a little bit of chocolate inside and very tasty.
22 de janeiro de 2026
Resposta da Millie's Cookies
We're happy you found our cookies lovely and tasty. We appreciate your feedback that they could be more stuffed. We'll consider this for future improvements.
Kind Regards,
Millie's 🍪
Resposta da Millie's Cookies
We're so happy you enjoyed it! Thanks for letting us know about your experience.
Kind Regards,
Millie's 🍪
Gift for uni student
This was a congratulations gift sent to my son at university. Needless to say he LOVED it, it didn’t last long and it wasn’t shared!
19 de janeiro de 2026
Resposta da Millie's Cookies
We're happy to hear that your son loved the gift! It's wonderful to know he enjoyed it so much. Thank you for sharing this positive experience with us.
Kind Regards,
Millie's 🍪
Resposta da Millie's Cookies
We're so glad the cookie cake was fantastic for your daughter! Thank you for letting us be a part of her special day.
Kind Regards,
Millie's 🍪
Great quality & tasty cookie
Delivered on date requested, beautifully iced as designed on the website. Cookie tasted great and was enjoyed by all.
19 de janeiro de 2026
Resposta da Millie's Cookies
We're so happy it was delivered on time and beautifully iced! It's wonderful to hear that the cookie tasted great and was enjoyed by everyone. Thank you for your feedback!
Kind Regards,
Millie's 🍪
Brilliant and very tasty
20 de janeiro de 2026
Resposta da Millie's Cookies
We're happy to hear that you found our food brilliant and very tasty! Thanks for your feedback.
Kind Regards,
Millie's 🍪
Quality has deteriorated
Much less icing than in prior years. Cake was very dry too. Disappointing.
22 de janeiro de 2026
Resposta da Millie's Cookies
We appreciate your feedback and are sorry the cake was dry with less icing. We'll look into this. Thanks!
Kind Regards,
Millie's 🍪
Delicious cookies to cheer up dark wet…
Delicious cookies to cheer up dark wet January days !
20 de janeiro de 2026
Resposta da Millie's Cookies
We appreciate your feedback and are so happy our delicious cookies cheered up those dark, wet January days!
Kind Regards,
Millie's 🍪
It was a birthday gift and perfect 👌 👍
It was a birthday gift and perfect 👌 👍
Arrived on time
Exactly as my friend designed it and taste amazing
6 de agosto de 2025
Resposta da Millie's Cookies
We're happy to hear that the birthday gift arrived on time and was perfect for your friend! It's great to know the design was exactly as expected and tasted amazing. Thanks for your positive feedback.
Kind Regards,
Millie's 🍪
Lovely presentation and tasted as good…
Lovely presentation and tasted as good as it looked.
20 de janeiro de 2026
Resposta da Millie's Cookies
We're happy you enjoyed the lovely presentation and that the taste matched its appearance. Thank you for your positive feedback!
Kind Regards,
Millie's 🍪
Great service although maybe a little…
Great service although maybe a little overpriced
18 de dezembro de 2025
Resposta da Millie's Cookies
We appreciate your feedback and are glad you enjoyed our service. We'll review our pricing. Thanks!
Kind Regards,
Millie's 🍪
big birthday cookie
Brought a big birthday cookie cake but notice is looked much thinner than the last time I brought 1 and is a lot of money for what is it but tastes great
23 de janeiro de 2026
Resposta da Millie's Cookies
We appreciate your feedback and are glad the cookie cake tasted great. We'll check the cake size to ensure it meets expectations. Thanks for bringing this to our attention.
Kind Regards,
Millie's 🍪
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