The iced writing on the large Millie’s cookie I ordered for delivery to my daughter on her birthday looks like it was written by a 3 year old! So messy! The box was also dumped on the floor by DHL in... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Ordered a double layered large cookie for my son’s 6th birthday and asked for Spider-Man theme. Cookie was amazing and tasted lovely. My son was so happy x Thankyou to Vanessa from Millie’s cookies P... Ver mais
Really disappointed. Ordered a cookie for next day delivery so it would be fresh for a special birthday. Didn’t turn up until the next day so was pointless and the party over. Sent two messages on... Ver mais
Easy to use on line and selecting options for cookie design. Secure payment for goods. Suggest larger label on packing box to keep flat. Delivery man carried box horizontal to our door😵💫 Fortunat... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Ever since our inception in 1985, our ovens have tirelessly churned out freshly baked cookies, day in and day out. Presently, we boast a network of more than 40 stores across the UK, each offering a diverse array of delectable cookie creations, all crafted with the cherished expertise of Millie's and served up by our warm and welcoming team.
Informações de contato
32 Jamestown Road, NW1 7HW, London, Reino Unido
- 0207 529 8369
- customer.care@ssp.uk.com
- milliescookies.com
3,4
Bom
20 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 85% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Was disappointed with my online order…
Was disappointed with my online order unfortunately. The writing on it clearly said 'fry' rather than 'try' and it completely ruined the reveal as the receiver had to read it several times before being able to understand what it said. With something personalized you expect to be able to read it.
27 de janeiro de 2026
Resposta da Millie's Cookies
Thank you for your feedback. We’re sorry for any confusion caused during the reveal. After looking at the photo you sent, we can confirm that it is correct and does say “try.” We completely understand how this may have caused a moment of hesitation for the recipient.
We appreciate you bringing this to our attention and hope that despite the brief confusion, the gift was still enjoyable.
Kind Regards,
Millie's 🍪
Resposta da Millie's Cookies
We're happy to hear that you found the ordering and pickup process easy, and that you enjoyed the product. Thank you for your positive feedback!
Kind Regards,
Millie's 🍪
Shocking delivery service
I ordered it for delivery Tuesday - daughter's birthday. I got a notification it would be delivered between 1150 and 2000. Which is next to useless as a timeframe. No notification it wasn't being delivered. Then the tracker was displaying Wednesday between 1735 and 1835. It never showed and no tracker update. It was on the doorstep following heavy overnight rain on Thursday with no notification it had been delivered. By quite some distance the worst delivery arrangements I've ever experienced.
26 de janeiro de 2026
Resposta da Millie's Cookies
We are very sorry to hear about the poor delivery experience and the impact it had on your daughter's birthday. We appreciate you bringing this to our attention. We will investigate the issues with the delivery notification and tracking to prevent this from happening again.
Kind Regards,
Millie's 🍪
Resposta da Millie's Cookies
We appreciate your feedback and look forward to your next visit when you have more room for our offerings!
Kind Regards,
Millie's 🍪
Resposta da Millie's Cookies
We're happy you enjoyed the cookie. We'll investigate the delivery issues to improve our service. Thanks for your feedback.
Kind Regards,
Millie's 🍪
Loved it
Got to me on time and I'm so thankful for that
Me and my partner absolutely loved and enjoyed the big birthday cookie I ordered
Thank you very much 💙
26 de janeiro de 2026
Resposta da Millie's Cookies
We're happy the birthday cookie arrived on time and that you and your partner loved and enjoyed it! Thank you very much for your positive feedback; we appreciate it!
Kind Regards,
Millie's 🍪
really good cookie was not harmed in…
really good cookie was not harmed in the delivery 😊
26 de janeiro de 2026
Resposta da Millie's Cookies
We're happy to hear that you enjoyed our cookie and that it arrived safely. We appreciate you sharing your experience with us.
Kind Regards,
Millie's 🍪
My son loved his birthday cookie
My son loved his birthday cookie! It looked great and tasted even better. Would have been 5 stars if the order was ready for the start of the pick up time (11-12pm), I was rushing and had to wait for 30mins for it to be completed.
23 de janeiro de 2026
Resposta da Millie's Cookies
We're glad your son enjoyed his birthday cookie! We apologize that your order wasn't ready at the start of the pickup window. We appreciate your feedback and will review our procedures.
Kind Regards,
Millie's 🍪
Great service
Ordered for my daughter at university to share with her friends x
26 de janeiro de 2026
Resposta da Millie's Cookies
We're happy to hear that your daughter and her friends can share our product! Thank you for your order and the wonderful feedback.
Kind Regards,
Millie's 🍪
The cookie came very quickly and was…
The cookie came very quickly and was henceforth eaten very quickly afterwards. Thank you so much, I’ll be back!
26 de janeiro de 2026
Resposta da Millie's Cookies
We're so glad the cookie arrived quickly and was enjoyed! Thank you so much for your feedback!
Kind Regards,
Millie's 🍪
Yummy cookies!
Reliably yummy cookies, ordered a big box as a gift.
My only comment is, it would be brilliant if you could label the various flavours on each wrapped batch.
22 de janeiro de 2026
Resposta da Millie's Cookies
We're happy to hear the cookies were yummy and a hit as a gift! Thanks for the suggestion to label the flavors; we'll consider this to improve our service.
Kind Regards,
Millie's 🍪
Big cookie for my Daughter's birthday …
The cookie was for my Daughter's birthday. She loves millie's cookies, she regularly gets a bag for us all to share.
We have all had a big cookie for a birthdays over the past year. There is no waste with a big cookie compared a birthday cake, it doesn't last long enough to spoil.
25 de janeiro de 2026
Resposta da Millie's Cookies
We're happy to hear that your daughter enjoyed her birthday cookie! It's wonderful that our cookies are a family favorite and a perfect treat for celebrations. We appreciate you sharing your experience.
Kind Regards,
Millie's 🍪
Cookie wasn’t up to the usual standard
Cookie wasn’t up to the usual standard. Icing was very messy poor writing. When I collected cookie the lad said he couldn’t do anything. When I contact you Millie’s they said couldn’t do anything. Not great service
25 de janeiro de 2026
Resposta da Millie's Cookies
We're sorry the cookie and writing weren't satisfactory. We'll address the service and quality issues you experienced. We appreciate you bringing this to our attention.
Kind Regards,
Millie's 🍪
It was very nice
22 de janeiro de 2026
Resposta da Millie's Cookies
We're so happy you enjoyed it! Thanks for letting us know about your experience.
Kind Regards,
Millie's 🍪
Love my giant cookie
Love my giant cookie!
Have had many giant cookies over the years! Always very yummy and fun.
Delivery driver dropped the box!!!!!
Cookie was so well packaged you wouldn't know!
22 de janeiro de 2026
Resposta da Millie's Cookies
We're glad you enjoyed your giant cookie! We appreciate your continued support and are so happy our packaging protected it despite the delivery mishap. Thanks for your positive feedback!
Kind Regards,
Millie's 🍪
Resposta da Millie's Cookies
We regret the cookie lacked the writing. We appreciate your feedback and have taken note to improve our processes.
Kind Regards,
Millie's 🍪
Birthday Cookie
My daughter isn't a fan of birthday cake but loves Cookies. The large double Cookie is the perfect alternative and a box of Kinder bueno cookies to go with it is essential. I'm lucky if I get one.
11 de setembro de 2025
Resposta da Millie's Cookies
We're happy to hear that the giant cookie was a perfect birthday alternative! It sounds like the Kinder Bueno cookies are a hit, too. Thank you for your positive feedback; we appreciate it.
Kind Regards,
Millie's 🍪
Delicious
Delicious, well decorated, well packaged, excellent delivery service..
22 de janeiro de 2026
Resposta da Millie's Cookies
We appreciate your positive feedback! We are so happy to hear that you enjoyed our delicious and well-decorated product and excellent delivery service.
Kind Regards,
Millie's 🍪
Left my food parcel in a blue waste bin…
Left my food parcel in a blue waste bin and marked it as delivered and signed by me which never happened. Unhygienic, unacceptable, and customer service refused to resolve it. Still waiting for a refund.
15 de janeiro de 2026
Avaliação não solicitada
Resposta da Millie's Cookies
We're so sorry your food parcel was left in a bin and marked as delivered without your signature. I can see this has already been resolved with you.
Kind Regards,
Millie's 🍪
Last time ordering
Last time ordering. Had many personalised cookies over the years, but something has gone drastically downhill. Ordered a giant personalised cookie to be sent to my Daughter while she was away from home for the first time on her birthday. What arrived was shocking, thinly iced with what I can only describe as holes poked in the icing. Vastly different to any that I have received before. Quality control appears non existent and complained to customer service with absolutely no response.
30/01/2026 - Thank you for your reply, however I have had no email following my complaint on the 23rd Jan, nor have I had another following your response to my review yesterday, and I have checked my junk folder too.
21 de janeiro de 2026
Avaliação não solicitada
Resposta da Millie's Cookies
We're very sorry to hear about the poor quality of the giant cookie. I can see that my colleague had responded to you on the 23rd Jan - we will get the response resent to you. We appreciate you bringing this to our attention.
Kind Regards,
Millie's 🍪
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.