MINTAPPLE. Avaliações 

Company do not offer refunds!! They make up excuses and try exploit loopholes to not provide refund. When I wanted to return unused item that was just delivered the company refused - the quality of the leather is very poor, its hard and thin. Their reason was "we are unable to offer a refund on your Leather Apple Watch Band.

Cannot fault the buying process at all. From purchase to delivery alerts and delivery time it was excellent. And to top it off the alligator strap is a quality product. Got my eye on a suede strap next😁, well done Mintapple.

AWFUL, AWFUL COMPANY. AVOID THEM - THEY COULDN’T CARE LESS ABOUT CUSTOMERS AND THE WORST CUSTOMER SERVICE IVE EVER KNOWN ON MORE THAN ONE OCCASION.

Excellent quality strap. Fits perfectly. Having a deployment clasp makes sizing so easy. Quick delivery and quality packaging.

Arrived next day in a soft cloth pouch rather than a box. Not ideal if this was for a gift, but well packaged. Strap well made, sturdy and smart looking, transforms the apple watch. Easy to adjust with the link remover adapter. Very happy with purchase.

Great service. Even when I couldn’t find the 10% off code, Mintapple refunded that for me. Really good quality strap which has a lovely sartorial look and feel

Absolute crooks! Appalling service. Bought an Apple Watch strap and paid £100 only to have it corrode and discolour after 5 months. Got back in touch with the company who said their ‘engineers’ reviewed my item and determined ‘wear and tear’ due to salt damage. Not even been out the house due to lockdown so defo can’t see how this would be the case. Would warn anyone off of buying from these guys. As soon as there’s an issue, they wash their hands of you!

I read the negative reviews about Mintapple but their slick customer service convinced me to order. They refunded my postage when this was delayed due to fedex. Product is good (stainless steel watch strap) and very price competitive to Apple version, but I decided to return. The returns process wasn't smooth. I had to chase my refund and the team claimed the delay was due to me not writing my invoice number on the return. They then said I would incur a restocking fee (£10) for the error on my behalf. I tried to dispute as I felt this was unfair but ultimately its listed somewhere in their terms and not against consumer rights.
One thing you can't fault their CS team for is that they get back to you right away.

Overall their approach to customer service left me feeling a little confused.

Great product and their communication was first class.

The band was a special ordered on line with a ten day turnaround. The quality of band is excellent with a secure clasp.

I will be ordering more from this company in the future.

Love the case! Small chip in one corner noticed but I don’t mind as it’s such a beautiful case overall

Beautiful strap which was delivered quickly and I absolutely love it.
The ‘Lovley box’ (packaging) mentioned in the description didn’t appear and the strap was delivered rattling around in a large cardboard box. No damage so not a problem but had it been a gift- would have been disappointed. Doesn’t matter to me as a great strap.

I ordered a case for my airpods pro from this company. The case arrived quickly, and was very well packaged, but the fit to my airpods pro was poor. I could not fully open the lid without the case resisting, distorting, and then slipping on the lid leading to a poor fit. Also the hole in the case for the charging cable does not line up with the socket on the case properly. I would have expected more product testing for quality of fit from a company that markets their products as premium.

Due to the disappointing fit, I returned the case. I had removed the tag that came attached to it to allow me to fit it properly. I carefully reattached this tag before the return, but mintapple's approach to returns is that if any tags show evidence of being removed, even if neither the tag nor the product is damaged in any way, they will not accept the return. My advice to anyone reading this review would be to make sure not to remove or change the tags in any way unless you are very sure you want to keep what you bought, otherwise your refund will be denied.

I purchased one of the mix and match sport bands from Mintapple. As I found it difficult to navigate the website I accidentally chose a strap for the wrong watch case (I have a Series 4 40mm case but chose a 42/44mm case accidentally). I ordered it in the smallest S/M size. When it arrived I of course realised that it was clearly for the wrong watch case - it was also far, far too large from my wrist even when tried on the smallest setting which made me think they sent the wrong size.

I wrote to customer services to inform them of the issues. They asked which watch case I had chosen, showing that I had chosen a wrong one - however at no point at this stage did they acknowledge that they had also made a mistake in sending me a size too big.

Customer services offered for me to exchange the strap or receive a refund if I posted the wrong strap back - I sent it back, but they rejected it on the basis that I had taken off the security tag in order to try on the strap. At this point I acknowledged the mistake and told them I would not request a refund or a free exchange, however I told them that they had never acknowledged having sent me the wrong size as well.

Their response was rather stand-offish, entirely ignoring my question about the incorrect size and instead reiterating the fact that they could not offer a refund or an exchange because of the security tag issue and asking what my response was as I wasn’t giving them ‘many options’ as to what to do.

I responded again, repeating that I did not want a refund or an exchange and reiterating my question around why the watch strap was so large. In response to this, customer services finally admitted that they had sent me the incorrect size (i.e. they sent me M/L rather than S/M) but still could not accept the product I had returned to them because of the security tag.

Again, I did not ask for a refund or an exchange - all I had been requesting was some kind of explanation as to why the watch strap size was incorrect. This was met with repeatedly implying that the issues were my mistake without ever acknowledging that they had sent me the wrong size until I insisted multiple times.

I hadn’t much of a chance to try the product, but the customer service was appalling and very stand-offish considering I wasn’t even asking for a refund or an exchange. I would hope they make some serious changes to their customer service approach.

Postscript (2 February 2021) - to respond to Mintapple’s comment, (i) I received the strap on 12 January and immediately emailed about the issues the same day, only wearing the strap for approximately 30 seconds to try it on and take photos to send to the customer service team; (ii) I put the strap straight back into the packaging and posted it back to them on 16 January providing tracking information; (iii) I received confirmation that Mintapple received the strap on 19 January. The comment from Mintapple that I ‘requested your return 14 days after receiving the goods which showed significant wear on arrival back with us’ is therefore a bold-faced lie and utterly incorrect.

Quite expensive for the quality - the metal bands I ordered damaged themselves due to design. When asked for assistance, customer support was rather standoffish and not helpful at all. The only ‘solution’ they offered was a support article how to care for your watch strap which is not helpful when the coating of the straps is gone along the line of the clasp. Wouldn’t recommend - you can get the same quality from eBay for 10th of the price.

Also just saw below they give out discount codes for reviews - that explains why there’s only 1 star or 5 star reviews on here....

Excellent products, communication and delivery service. I will definitely use Mintapple again!

I ordered a stainless steel band and separately a link remover as I forgot to order them together and paid £6.99 next day delivery for both orders. To their credit they refunded the second next day fee of their own accord. I acknowledged this in the e-mail I sent expressing my dissatisfaction about it not being delivered in two working days let alone the three it apparently took when it was meant to be next day. I advised I would be returning it but when they said it would be refunded minus the £6.99 fee I paid for nothing I told them not to bother. I appreciate the current situation but as I said to them they should not be offering a next day service if ‘it’s all over the news’ that there are issues. I was also told it was in the marketing but I explained there was nothing I had that mentioned it and this was not addressed whatsoever of favour of petty comments about my attitude. I was then advised that the person would pass my details to their legal department after my ‘threat’ that I would do my best to spread news of the poor communication and service which was unnecessarily confrontational and escalated things without need. I was responded to very quickly it must be said but maybe taking a little more time might not have been the worst thing.

Edit

Just to add, there was nothing in the e-mails I had from this company regarding delays, which I told them. I asked them to tell me where it outlined this and they didn’t reply. I don’t know why they say they advise of delays in all communications when they don’t.

Words cannot describe how happy I am with my purchase and the product provided by Mintapple. The attention to detail from the envelope personalised thanking you for your purchase, to the watch case, to the superior quality of the leather and strap components. It fits perfectly on the watch face and the adjustable strap is fantastic as I have small wrists and sometimes have to punch holes in my watch straps however I cannot fault one single thing about the service, product and speedy delivery of my purchase (I purchased the black alligator leather watch strap, stainless steel). If you are looking for a quality watch strap you should pay a little more to get a product from Mintapple that will not only blow peoples socks off with how it looks but also to get a superior quality strap that is designed and built to last.

I’m writing another review in another attempt to get a resolution and get a replacement for a faulty watch strap that was sent to me.. I’ve still had no response from Mintapple and sent many emails and left another review.. please respond so this can be resolved.

First purchase from Mintapple of a suede leather watch strap for my Apple Watch 3.

It was delivered on time and easily fitted to my watch.

I am delighted with the purchase and all round service.

5 stars all round