MissingX - Software for lost property offices Avaliações 

Resposta da MissingX - Software for lost property offices

17 de jul. de 2025

Hi there, thank you for taking the time to share your experience and for providing helpful advice to other customers. I'm genuinely glad to hear you were eventually reunited with your case through contacting London North West Railway directly.

You're absolutely right that this highlights a gap in the process. When found items aren't uploaded to our system by station staff, it creates exactly the frustrating situation you experienced - items are found but customers have no way of knowing through our platform.
While MissingX provides the software tools for lost property management, the effectiveness ultimately depends on consistent use by station staff to register found items. When this step is missed, as happened in your case, the entire system breaks down from the customer's perspective.

Your suggestion about contacting rail operators through social media is valuable practical advice for others in similar situations. It's unfortunate that customers need to work around the system rather than rely on it.

We take feedback like yours seriously as it helps us understand where improvements are needed, both in our software and in working with our clients to ensure better consistency in the process.

Thank you for sharing your experience and for helping other customers who might be in similar situations.

Resposta da MissingX - Software for lost property offices

Atualizado em 30 de abr. de 2025

Bonjour,

Je vous remercie pour votre message concernant l'appareil dentaire de votre fils. Je comprends votre frustration face à cette situation, surtout quand vous avez identifié un objet qui semble correspondre parfaitement.

MissingX est un fournisseur de logiciel qui permet aux compagnies aériennes et aux aéroports d'enregistrer les objets trouvés et de les mettre en correspondance avec les déclarations de perte. Cependant, nous ne gérons pas directement les objets trouvés ni les communications avec les clients - cette responsabilité incombe à l'aéroport de Keflavik.

Pour contacter directement le service des objets trouvés de l'aéroport de Keflavik, vous pouvez utiliser les coordonnées disponibles sur le site officiel de l'aéroport de Keflavik (kefairport.com/lost-and-found):
Email: lostproperty@securitas.is
Téléphone: +354 425-6483

Je vous conseille de les contacter en mentionnant votre numéro de référence MissingX ainsi que tous les détails pertinents concernant l'appareil dentaire.

Nous espérons sincèrement que vous pourrez récupérer rapidement l'appareil de votre fils, et nous nous excusons pour les désagréments causés par cette situation.

Merci pour votre compréhension.

Resposta da MissingX - Software for lost property offices

31 de mar. de 2025

Hi there, thank you for sharing your experience. We understand your frustration. MissingX is a software provider that connects people who have lost items with lost property offices operated by train companies and other organizations. We don't handle the lost items ourselves or manage the customer service response times of these companies.
Each train company is responsible for managing their own lost property process, including responding to customers and arranging returns. If you haven't received a response from the train company regarding your lost item, we recommend contacting them directly as they handle all communication about found items.
We're continuously working to improve our software, but ultimately the response and service level depends on the lost property office of the specific train company you traveled with. If you'd like to share which train company you used, we may be able to provide more specific contact information to follow up directly with them.
Thank you for your understanding.

Resposta da MissingX - Software for lost property offices

31 de mar. de 2025

Hi there, thank you for sharing your frustration. I completely understand how discouraging it is when you know your bag has been found but can't get a response about retrieving it.
MissingX provides the software platform that connects lost property offices with people who've lost items, but we don't directly handle the items or control when train companies respond to claims. The actual processing of claims and communication with customers remains the responsibility of the train operator.
From your description, it sounds like you're dealing with a train company operating through Waterloo station. While I don't have direct access to their contact information, most train operators have dedicated lost property contact details on their website that would be more direct than driving there without confirmation.
If you'd like to share which specific train company you were traveling with, I'd be happy to try helping you find their direct lost property contact information. The claim reference you received is important - make sure to include this in any communication with them.
I appreciate your feedback about the system being less efficient than before. We're constantly working to improve, but ultimately the response time depends on the train company's own processes.