MissingX - Software for lost property offices Avaliações 

113
•
O TrustScore é 4 de um total de 5

4,2

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

What an amazing experience. Lost bag in morning and due to the timely upload from Portsmouth harbour station I have got back in 6 hours. Highly recommended

Avaliado com 5 de um total de 5 estrelas

MissingX found my glasses within 5 days of loss on a commuter train from London. The website was easy to navigate and the real time addition of lost property allowed me to scour the items to locate mi... Ver mais

Avaliado com 5 de um total de 5 estrelas

Lost wallet during a long train ride, discovered it lost when at an international airport and now without a passport and banking cards! -- never expected to see the thing again. Sent in a report later... Ver mais

Avaliado com 1 de um total de 5 estrelas

Vilket perfekt scam: sälja in detta till tågbolag osv och sen avsäga sig allt ansvar för kommunikationen och hanteringen. Efter två veckors väntan på min borttappade jobbtelefon fick jag till slut rin... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Empresa de Software

Escrito pela empresa

MissingX is a software solution provider that lost property offices use to manage found items and inquiries from their customers. We do not handle items ourselves.


Informações de contato

4,2

Muito Bom

O TrustScore é 4 de um total de 5

113 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

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Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

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4,2

Todas as avaliações

(113)

27 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

The Missing x services are useless

The Missing x services are useless. I feel they intentionally keep lost items and make money off of them from auctioning them off.

No one returns your messages. I had a tracker on my ipad that clearly showed that it was in the airports lost and found!

If you go to pickup yourself there is some hope. Only thing is that they charge you to pickup your lost item.

Total scam and waste of time

17 de dezembro de 2024
Avaliação não solicitada
logotipo da MissingX - Software for lost property offices

Resposta da MissingX - Software for lost property offices

Hi RDW,
MissingX does not handle any lost property, or have any collection fee. MissingX is a software company providing lost and found software for companies around the world. If you wish to send your complaint to the lost property office that handled your iPad, send us a message on our support email and we will help you forward it to them.

Avaliado com 1 de um total de 5 estrelas

Waste of Time…

Listen I’m a student at Hagley Catholic High School and yesterday morning I lost my school bag on a West Midland Railway train to hagley and when I’ve gone on here nothing so far and no contact to me about a match despite my very specific details I wrote.Along with that about 2 months ago I lost my coat on West Midland Railway and when I checked for about a week on nothing had come up.Just don’t bother you most likely won’t find what you’ve lost and I’ve had a 0% success rate so unless my bag is returned with my important GCSE revision notes in then consider this review permanent.

28 de novembro de 2024
Avaliação não solicitada
logotipo da MissingX - Software for lost property offices

Resposta da MissingX - Software for lost property offices

Hi. I am sorry you have not heard anything from West Midland Railway. Regarding your school bag, it might take one or two more days before West Midland Railway registers and reviews the lost property registration you made.
MissingX is not handling the lost property ourselves. Each company is responsible for this individually, so only they will be able to review your registration, make the match, and return your property.

Avaliado com 2 de um total de 5 estrelas

My experience with Missingx.com itself…

My experience with Missingx.com itself has not been a problem, but their use of UPS has severely impacted my experience. I have tried to find a way contact them to suggest they find a much better courier and this appears to be the only way hopefully they see this and act for their benefit. Because at a cost of £58 it was definitely Not value for money.

15 de novembro de 2024
Avaliação não solicitada
logotipo da MissingX - Software for lost property offices

Resposta da MissingX - Software for lost property offices

Thank you for your feedback, J.F. The selection of couriers for our services is an ongoing process, and feedback such as yours is greatly appreciated and recorded. While there were unfortunate factors beyond our and UPS’s control that contributed to the delay of your parcel, this does not diminish the inconvenience you experienced.

Avaliado com 1 de um total de 5 estrelas

NO RESPONSE TO MY CLAIM

How long does it take to respond?? I lost my AirPods case on a train and it was listed on missingx. I have put in a claim and absolutely no response.
How do I even know if it’s mine if it takes forever to even get a match response?

The item is actually important, it’s something I need everyday.
Meanwhile no picks up the phone at the missing office station.

Can I get a response to my claim??!!!

*UPDATED*
I’m sure if you read my response, you’ll see I said I already filed a claim with the item they found and I was told I will be contacted. How long does it take to respond to an item that’s already been found?
I lost it on a train from Northampton to London. Information isn’t clear. There’s no timeline, no one to contact.
If the items wasn’t already found, then I’ll understand. But they already reported it found.
So what’s the delay???

5 de novembro de 2024
Avaliação não solicitada
logotipo da MissingX - Software for lost property offices

Resposta da MissingX - Software for lost property offices

Hi Oyindamola. I am sorry to hear you have not received any response from the train company. On the line between Northampton and London, Avanti West Coast or West Midlands Trains operates.

MissingX is a software provider and does not handle lost property ourselves. Following up and responding to claims is the responsibility of each train company operator, in this case, Avanti West Coast or West Midlands Trains. I believe your complaint and review are better directed at the company responsible for responding, than the software provider.

Avaliado com 5 de um total de 5 estrelas

Lost item on a train recovered

Lost wallet during a long train ride, discovered it lost when at an international airport and now without a passport and banking cards! -- never expected to see the thing again. Sent in a report later same day, 2 days later there was a match. Now wallet on the way to me, what can I say: trustworthy, fast, reliable

1 de novembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I forgot my Ipad on flight with Norwegian

I forgot my Ipad on flight with Norwegian. Thanks to missingX, Hittegods Oslo Lufthavn and Norwegian, my property was found and the rest was perfectly organised and proceeded. It was easy to communicate and Bring delivered package in only one day.
Only one thing was difficult-to find serialnumber of my Ipad. I did not know how to do it, but got help with that from a family member.
Thank you all!

18 de agosto de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Absolutely awful

Absolutely awful, I left my kids suitcase with all their clothes on the train, contacted the train company and told to use missing x, it doesn't work. It's a joke. Why don't they have a lost property room you can go to and get your stuff back. Outsourced to someone with a poor website making money from misery.

26 de julho de 2024
Avaliação não solicitada
logotipo da MissingX - Software for lost property offices

Resposta da MissingX - Software for lost property offices

Hi Dino,

I am sorry to hear about your experience using MissingX. Could you please share which parts of our website you had issues with? We always try to improve and appreciate feedback.

We at MissingX do not handle the lost property ourselves, and whether each train company has a lost property room you can go and visit is up to them. In which train company did you register your lost item?

Avaliado com 5 de um total de 5 estrelas

I left my phone at a table near the…

I left my phone at a table near the gate. I called a restaurant near the gate and they found it. They took it to lost and found. I filled out the form and added a message to my iPhone to call my spouse. In less than 24 hours, we had a call and received the form to ship my phone. Thanks so much.

24 de julho de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Missing x website is hopeless

Missing x website is hopeless and very badly programmed. Impossible to save details of the Avanti west coast train time and date and service in the online form. I can tell from reviews that it’s a complete waste of time. Unfortunately no one answers the phone at Manchester lost property or Avanti lost property though recorded message gave me an email address. Very shoddy of Avanti towards their customers. Staff on trains are generally polite and helpful so why is this not reflected in Avanti’s customer service systems. Unfair on customers and staff

21 de julho de 2024
Avaliação não solicitada
logotipo da MissingX - Software for lost property offices

Resposta da MissingX - Software for lost property offices

Hi Dorothy,
I am sorry to hear you had issues registering your items on missingx.com.
On Missingx.com, when registering a lost item, you have fields like destination and arrival station, departure time, and train number. In addition, there are free-text fields where you can enter more details about the specific location. Did you experience issues trying to fill out these fields?
When it comes to the phone service, this is not something that is provided by MissingX, but rather Avanti themselves. MissingX is only the software provider and I hope you understand. We will share your feedback with Avanti.

Avaliado com 1 de um total de 5 estrelas

MissingX did noe find my watch and sent…

MissingX did noe find my watch and sent me a mail telling me this. However, when I contacted Hittegodskontoret in Gardermoen, they found it at once. The payment method worked ok, though.

14 de julho de 2024
Avaliação não solicitada
logotipo da MissingX - Software for lost property offices

Resposta da MissingX - Software for lost property offices

Hi Anse,
I am sorry to hear you were not matched with your item immediately. I will investigate this case together with our client at Gardemoen and see if there are improvements that can be made.

Avaliado com 5 de um total de 5 estrelas

It worked for me

I registered my item and got a call from someone from lost property at Waterloo within fifteen minutes to say it was found. Very grateful.

15 de julho de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Save time, it’s gone for good.

This company is an utter sham and companies, such as Avanti rail, that use them are equally shoddy for having deprecated their service to such a company. I left my jacket in a 1st Class carriage. Whilst it was my fault, Avanti staff took great delight in outlining this to me when informing me I must use the third party to register a claim. So, no support from Avanti then.

After completing the lost property form I have heard nothing at all. The jacket, I suspect will be sat in a London Avanti office until it is disposed of. I thoroughly hate services that provide no service at all and MissingX.Com are an exceptional example of a parasitic business feeding off low quality businesses.

21 de junho de 2024
Avaliação não solicitada

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