MI Supplies - Carhartt UK Dealer Avaliações 

948
•
O TrustScore é 3 de um total de 5

2,9

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Drop shipping company! The website says so many thousand items of stock held, after phoning due to my email being ignored, the boots will take 10 days to arrive in stock then have to be posted out.... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Indeed it takes longer then usual, but very happy with my order. My only issue is the shipping company, poor communication and a bit of messing around with the delivery.

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Awful service. Ordered a Jacket & work boots on the 3rd of October for £165 with the estimated dispatch time of up to 3 days, with 2 days delivery after. Nine days later on the 12th of October havin... Ver mais

Avaliado com 4 de um total de 5 estrelas

Can't fault, the snickers t shirts said despatched in 8 days, so do not expect a quick delivery, and they arrived approx then. Maybe some despatch updates would help the transaction, as after a whil... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de roupas e acessórios de segurança
  2. também em
  3. Fornecedor de roupas de proteção
  4. Loja de moda masculina
  5. Loja de roupas de trabalho

Escrito pela empresa

Established in 2005, workwear and clothing provider for UK and global customers. Specialsing in Carhartt, Helly Hansen and Snickers Workwear. Full head to toe clothing options alongside expert embroidery and printing services.


Informações de contato

2,9

Bom

O TrustScore é 3 de um total de 5

948 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 91% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

2,9

Todas as avaliações

(948)

99 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Bargain!

Great prices and arrived in like 3 days. Needed a heavier jacket for the autumn/winter, so I decided on a Detroit jacket with a hood, all in all was £120, and it's actual Carhartt! None of this WIP stuff that would be double the price. Definitely ordering from here again.

17 de outubro de 2022
Avaliação não solicitada
logotipo da MI Supplies - Carhartt UK Dealer

Resposta da MI Supplies - Carhartt UK Dealer

Jai, thank you so much for your kind review and taking the time to post. Yes, a great jacket you have chosen, and great to see your order was picked and packed within 2 hours of your order!

Hope you visit the UK's biggest Carhartt stock again with us - thank you again!

Alex Ingham - Managing Director

Avaliado com 5 de um total de 5 estrelas

impeccable customer service

Fast and friendly customer service.
I placed the wrong order and they quickly resolved my mistake and send my items very soon afterwards.

I receive a quick refund back to my paypal account for the Items I place by mistake.

My items arrived with 24 hour shipping from Royal Mail

14 de outubro de 2022
Avaliação não solicitada
logotipo da MI Supplies - Carhartt UK Dealer

Resposta da MI Supplies - Carhartt UK Dealer

Hi Rob, that is really kind of you! Thank you so much. Hope you like your Carhartt hoodie/jacket/pants combo! Thanks for your continuing custom.

Avaliado com 5 de um total de 5 estrelas

Awesome service with an extra level of care

I was hoping to purchase a few Carhartt items before a trip I had the following week. After I chose my items and headed to the delivery options I was met with a delivery date that was well past what I had hoped.

I messaged the guys at MI through the online chat who were nothing but helpful. They did some digging and assured me that I could probably receive the items in time for my trip. This interaction was on a Friday afternoon so the agent couldn't fully confirm things until the Monday. Sure enough at 9am sharp on Monday morning I was informed that we were good to go and I received the items the very next day.

Overall the service was awesome and I appreciated the extra care and effort for what was a very small order in the grand scheme of things. Highly Recommend.

23 de setembro de 2022
Avaliação não solicitada
logotipo da MI Supplies - Carhartt UK Dealer

Resposta da MI Supplies - Carhartt UK Dealer

Hi Mack, that was me dealing with you and a huge thanks for your kind words - means a lot! Thanks, Alex

Avaliado com 1 de um total de 5 estrelas

Terrible experience

Terrible experience. Order number is 151208 and purchased 17th august. Not only are they late for the dispatch date (longer than they said to wait after the initial estimate). I have received not 1 single email from the company on updates or anything else. So poor.

5 de setembro de 2022
Avaliação não solicitada
logotipo da MI Supplies - Carhartt UK Dealer

Resposta da MI Supplies - Carhartt UK Dealer

New reply (7/9/22) - Hi Lee, my customer service team of 3 have all reviewed our incoming emails and we don't have any record of your email I am afraid. We would have jumped on this within minutes if we were aware, I can assure you. Your order was sent successfully last week, but we have noted a number of orders have had had issues due to Royal Mail industrial action and not arrived with our customers as yet. I appreciate your understanding now we have had dialogue and put a remedy in place for you. Thanks for your kind words on email, much appreciated! Alex

Avaliado com 5 de um total de 5 estrelas

Great prices and range of items

Great prices and range of items. Excellent customer service as well. All delivered much quicker than Carhartt's own UK website!! Will definitely be buying from them again!

2 de setembro de 2022
Avaliação não solicitada
logotipo da MI Supplies - Carhartt UK Dealer

Resposta da MI Supplies - Carhartt UK Dealer

Really kind of you Sam, thank you. Great choice in garment too! Our team have worked relentlessly over the past few years to be the fastest and offer one of the biggest ranges. Thanks again!

Avaliado com 1 de um total de 5 estrelas

Do not buy at this company

Do not buy at this company, I paid next day delivery. After a week I had to chase them as item never arrived. They didn't bother telling me why item was not delivered, if I didn't contact them... they would have taken my money. Don't buy here, you've been warned.

30 de agosto de 2022
Avaliação não solicitada
logotipo da MI Supplies - Carhartt UK Dealer

Resposta da MI Supplies - Carhartt UK Dealer

Hi Riony, as per our reply to you already on other platforms where you have left the same incorrect feedback, I am sorry we didn't meet your expectation. However you are mistaken with your comments on Trustpilot and other platforms. There is NO option on our site to choose a paid next day delivery. Your emails to our customer service team today, clearly states in the email trail that your despatch date was between 26th and 1st September (note today is 30th August). I am very sorry you have been mistaken and not read the information prior to ordering from us. Based on our 4.9 rating on Trustpilot, this shows that your information is incorrect and mistaken. We responded and emailed you on a number of occasions confirming your delivery time, but this was not understood, or was ignored. Suggesting our company is a scam, is libelous. Again, very sorry that you feel you have been misled, you have been fully refunded.

Additional comment (31st August) - it is with regret, we are now keeping a record of the continuing written threats to us via your emails to our customer service staff.

Avaliado com 5 de um total de 5 estrelas

Great prices

Prices are ace, delivery is a bit slow but great if your not in a rush for it

26 de agosto de 2022
Avaliação não solicitada
logotipo da MI Supplies - Carhartt UK Dealer

Resposta da MI Supplies - Carhartt UK Dealer

Thanks Oliver, really appreciate your kind feedback. Good to see we despatched your order earlier than advertised timescale. We are the fastest on Carhartt in the UK but sometimes need to send some stock from our European stock, which takes an extra few days. Big thanks again and I hope you like all your kit, some great choices!

Avaliado com 5 de um total de 5 estrelas

High Praise, Well Deserved

I wrote a review of MI Supplies back in April based on my very positive experience of having some embroidery artwork created (free of charge, by the way!) for what was at that time an upcoming, small order. There were some changes to my employment (change of alliance, therefore logo) which meant I did not go ahead with the order. I picked up the baton again a week or so ago and placed a small order for Mascot polo shirts to be embroidered with new, separate logos. Well, did I make a hash of the instruction or what?. I put the team (Sheryl and Mike) to so much effort thru' my own incompetence. I have, however, been on the receiving end of politeness, professionalism and patience. Use this company, I have never had service like it. Thank you Sheryl, Mike Make sure you look after them Alex !.... Damien

13 de julho de 2022
Avaliação não solicitada
logotipo da MI Supplies - Carhartt UK Dealer

Resposta da MI Supplies - Carhartt UK Dealer

Hi Damien, sorry for the late reply That is so kind of you! I have passed your feedback on to the team, and I can promise you I will look after them! Thank you again, means so much. Alex :)

Avaliado com 5 de um total de 5 estrelas

Irreplaceable personal touch

This company prides itself on stocking high quality goods at reasonable prices . The difference is that they do it with a personal touch that is prompt, friendly and without quibble . Amazing - best out there . Thank you

21 de junho de 2022
Avaliação não solicitada
logotipo da MI Supplies - Carhartt UK Dealer

Resposta da MI Supplies - Carhartt UK Dealer

Thank you so much for your lovely feedback, I have fed this back through our team. We are fiercely proud and determined to offer extremely high quality brands and couple it with excellent, personal service. Made my day! Thank you, Alex

Avaliado com 5 de um total de 5 estrelas

Highly recommended.

I’d rather by my Carhartt gear from these guys than buying directly from Carhartt themselves, quick delivery, good prices and actual customer care.

10 de junho de 2022
Avaliação não solicitada
logotipo da MI Supplies - Carhartt UK Dealer

Resposta da MI Supplies - Carhartt UK Dealer

Hi Iain, thank you for taking the time to post a review, it’s so crucial to help future customers and us! Really kind words thank you! Every single one of our team cares hugely of doing a great job for our customers. So nice to read! Thank you.

Avaliado com 5 de um total de 5 estrelas

Initial communication issues sorted👍🏽

Following a poor review from myself due to my order not arriving, I’ve since had communication from Alex and his team and received a good level of service. I understand that emails weren’t received which led to a breakdown of communication. This has now been cleared up and MI Supplies have made good efforts to resolve the issues (which appear not to be the fault of MI Supplies). Thanks for sorting it.

23 de abril de 2022
Avaliação não solicitada
logotipo da MI Supplies - Carhartt UK Dealer

Resposta da MI Supplies - Carhartt UK Dealer

Hi Mark, thanks for your patience, while we tried to resolve your missing parcel with Royal Mail, and I thank you massively for your feedback.

Regards Alex

Avaliado com 4 de um total de 5 estrelas

Decent company

I recently bought a new Carhartt chore coat from this company. The price was spot on because there was 40% discount on it. I can't fault the garment or packaging. Nor can I fault the website or its ease of use, everything was grand.
My only wee gripe is the time taken from ordering to delivery. It took 7 days which seems like a bit of a stretch for a big outfit like MI. I usually get my Carhartt work gear from America, it takes 10 days! It was only because of the discount that I ordered from UK. Anyway I docked one star off the rating because of it. Yes I would recommend the company and I will use them again.

15 de abril de 2022
Avaliação não solicitada
logotipo da MI Supplies - Carhartt UK Dealer

Resposta da MI Supplies - Carhartt UK Dealer

Hi there and thanks for the review. We have over 6,000 items for immediate same day delivery, in addition we have another 200,000 items that we send from our other stock locations, which adds the extra few days (albeit faster than any other U K site and USA). I appreciate the 4* though. Interestingly, a number of UK sites offer 15 days delivery, higher pricing and refuse to accept returns of Carhartt at any point.

Thanks Horace!

Avaliado com 5 de um total de 5 estrelas

Amblers Safety Boots FS008

I bought a pair of FS008 Amblers Safety Boots with side zip June 21 and after 6 months a heel started to disintegrate. I reported this to MI Supplies and after receiving my pictures of the offending boot sent me replacement boots by return. This is customer service at it's best and I cannot recommend MI Supplies enough. I will need to search no further when a replacement pair are required. Cheers to all concerned.

9 de março de 2022
Avaliação não solicitada
logotipo da MI Supplies - Carhartt UK Dealer

Resposta da MI Supplies - Carhartt UK Dealer

So kind of you Steve, thank you! We know we have one of the best ranges in the UK but feel after sales is so important. So very pleased to read this. Thank you! Alex Ingham - Managing Director

Avaliado com 5 de um total de 5 estrelas

Double Thumbs Up!

What an excellent service! People who genuinely really care, I made a mistake on my delivery date and contacted them to ask where my new boots were and they couldn't have been more personable and helpful if I'd dreamt it! They were very diplomatic to my error too and didnt even call me a gonk! These guys will be my go to for any workwear I need for lorry driving from now on. Many thanks!

27 de fevereiro de 2022
Avaliação não solicitada
logotipo da MI Supplies - Carhartt UK Dealer

Resposta da MI Supplies - Carhartt UK Dealer

Ross, so kind of you! Thank you! We definitely genuinely care, and that is every single person in the company. So pleased your happy, great choice of Rock Fall boots!

Avaliado com 5 de um total de 5 estrelas

Helly Hansen safety boots

Bought a pair of boots Helly Hansen , great service and superb quality.
Never again cheap boots, you get what you pay for and with this occasion I chose to pay for quality. Perfect fit size 8 and very comfy.
Thanks

Update.

This quality is insane, after 2 days and the boots are taking the shape of my foot.
I have to say after 20 years in construction industry, this boots are the best , next boots Helly Hansen composite.
A massive thank you, the best 80 quid spend ever.

22 de fevereiro de 2022
Avaliação não solicitada
logotipo da MI Supplies - Carhartt UK Dealer

Resposta da MI Supplies - Carhartt UK Dealer

Mario, thank you so much for your kind feedback. The Helly boots are a superb choice and get great reviews. So pleased, you’re happy! Thanks again

Avaliado com 1 de um total de 5 estrelas

Avoid

MI Supplies Limited: Order Confirmation #141098 (WEB141098)

Ordered a pair of boots 14th Feb that came with a £4.99 delivery charge. Now 21st Feb and still no sign of this order even being dispatched.

Have emailed asking for an update, was told the boots are in a different warehouse from them and assured they would look into getting an update on this and get back to me today which has not yet happened (Why not just track down the order and get an update before responding to my email assuring me an update would be forthcoming?)

Have since emailed again, again asking for an update and a refund of the delivery charge. £4.99 delivery would be next day with any other company, not what is unfortunately now looking like what will be 2+ weeks before receiving anything, if anything arrives at all at this rate!

Very poor service and would not do business with this company again

21 de fevereiro de 2022
Avaliação não solicitada
logotipo da MI Supplies - Carhartt UK Dealer

Resposta da MI Supplies - Carhartt UK Dealer

Hi Stacey, I am so sorry to read your review and 100% understand the feedback. We hold stock in numerous locations of ours, and we have had an issue with the stock on this item creating a delay of 2 business days. I can faithfully promise you your boots are leaving tomorrow, so will unfortunately be despatched Tuesday and 2 business days late. I appreciate we do ask for 1-3 days variance in order confirmations, however we have failed you and I completely understand your frustration and feedback. We have only just got our info to report back to you at 4.30 today, hence we haven't followed up on our first reply to you, which we sent over the weekend.

We always ensure we reply back to emails, even without any relevant information, so you know we are looking at it, and that customers know it is in action.

Again, I am sorry for the delay in that. I can confirm we have fully refunded your postage as you would expect, and have also put some Helly Hansen socks (RRP £15) in as way of an apology. Again, we are very sorry and gutted to receive a poor rating, as it is not the norm for us. Any issues, please let us know but I can promise you your boots are on the way, refund on postage done and free socks being sent also.
Regards, Alex Ingham - Managing Director.

Avaliado com 5 de um total de 5 estrelas

Can't fault this company

Can't fault this company, recently refunded a pair of Work boots (I had forgot about), 364 days after original order date!!!
Claire is a great asset to the company.

10 de fevereiro de 2022
Avaliação não solicitada
logotipo da MI Supplies - Carhartt UK Dealer

Resposta da MI Supplies - Carhartt UK Dealer

Thanks Gavin! You’ve made Claire’s day! Our returns policy is the best in our industry, something we’re really proud of. Thank you again!

Avaliado com 5 de um total de 5 estrelas

Great service.

Made appointment, called in. Met Alex and Neil who both provided excellent service. Great range of Carhartt work wear. Just can’t fault their attitude and commitment. Nothing was an issue - Top Class.

Jon

28 de janeiro de 2022
Avaliação não solicitada
logotipo da MI Supplies - Carhartt UK Dealer

Resposta da MI Supplies - Carhartt UK Dealer

Thanks Jon! Really kind of you. Enjoyed looking after you. Come and see us again, thank you!

Avaliado com 5 de um total de 5 estrelas

Simply the best

Simply the best work clothing company I have bought from great products from snickers to carhartt I live in New York and MI supplies can have my order delivered within the week amazing thank you so much

24 de janeiro de 2022
Avaliação não solicitada
logotipo da MI Supplies - Carhartt UK Dealer

Resposta da MI Supplies - Carhartt UK Dealer

Hi Terry, so pleased you like your gear from us. We love dealing with our friends across the water and really pleasing that we are delivering within a few days. The US is our biggest growth area and we have some fab customers! Thanks again from the UK!

Avaliado com 5 de um total de 5 estrelas

Best prices I’ve found for Carhartt…

Best prices I’ve found for Carhartt gear. Super easy to order and very quick delivery considering the time of year!

20 de dezembro de 2021
Avaliação não solicitada
logotipo da MI Supplies - Carhartt UK Dealer

Resposta da MI Supplies - Carhartt UK Dealer

Many thanks Kathryn for your kind feedback. We were delivering sometimes within hours pre Xmas on our Carhartt kit! Thank you!

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