Drop shipping company! The website says so many thousand items of stock held, after phoning due to my email being ignored, the boots will take 10 days to arrive in stock then have to be posted out.... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
Indeed it takes longer then usual, but very happy with my order. My only issue is the shipping company, poor communication and a bit of messing around with the delivery.
A empresa respondeu
Awful service. Ordered a Jacket & work boots on the 3rd of October for £165 with the estimated dispatch time of up to 3 days, with 2 days delivery after. Nine days later on the 12th of October havin... Ver mais
Can't fault, the snickers t shirts said despatched in 8 days, so do not expect a quick delivery, and they arrived approx then. Maybe some despatch updates would help the transaction, as after a whil... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de roupas e acessórios de segurança
- também em
- Fornecedor de roupas de proteção
- Loja de moda masculina
- Loja de roupas de trabalho
Escrito pela empresa
Established in 2005, workwear and clothing provider for UK and global customers. Specialsing in Carhartt, Helly Hansen and Snickers Workwear. Full head to toe clothing options alongside expert embroidery and printing services.
Informações de contato
Unit 5 Mile House Business Park, DL6 2NW, Northallerton, Reino Unido
- 0333 015 1909
- customerservices@misupplies.co.uk
- misupplies.co.uk
2,9
Bom
948 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 91% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Ordered boots from MI supplies
Ordered boots from MI supplies, reasonably priced amd they covered VAT and taxes on orders under 150. Delivery to Ireland was under 10 pound 👍 I then got an email about an import charge from customs and DHL. To my surprise after paying this MI supplies stood by there word and gave me full reimbursement of the customs charge as my order was under £150. Great service and very easy to deal with. Will certainly be using them again in the future 👍
19 de janeiro de 2024
Avaliação não solicitada
Resposta da MI Supplies - Carhartt UK Dealer
Many thanks Dylan, your feedback is really appreciated. We have had a technical issue with our customs paperwork for a few days, hence the blip! I am glad we got you sorted quickly. Thanks for taking the time to review us, it means a lot. Alex Ingham - Managing Director
First class service
An absolutely first class service from all the people at MI Supplies who went out of their way to give size recommendations and advice. I bought an expensive Helly Hansen jacket and am very pleased with it, the fit and dealing with MI. I rarely write reviews but would go back to them again in the future so am happy to recommend.
16 de janeiro de 2024
Avaliação não solicitada
Resposta da MI Supplies - Carhartt UK Dealer
Thank you so much for such a great review! We pride ourselves on being a site where you can speak with us, we will measure things, try things on for people and ensure you are equipped to make the right decision. Many thanks for taking the time to review us - greatly appreciated! Alex Ingham - Managing Director
Great experience
I’ve ordered from MI before and they have always given quick delivery at a great price. I had an issue with Royal Mail on my last order and one email to the guys and it was sorted in hours with no fuss.
8 de dezembro de 2023
Avaliação não solicitada
Resposta da MI Supplies - Carhartt UK Dealer
Alan many thanks for the time taken to review us and your kind words, it means a lot and I am glad we have sorted the Royal Mail issue promptly! Regards Alex Ingham, Managing Director
Exemplary Service From M.I. Supplies
Initially eyeing the Carhartt Montana jacket at £161.99 on Carhartt’s official site, I opted for a quick comparison and stumbled upon the same jacket at M.I. Supplies for £139.99. The jacket exceeded expectations in quality, and M.I. Supplies promptly dispatched my order the morning after purchase. A heartfelt thank you for the outstanding service—I’m eager to recommend M.I. Supplies to my family and friends, and I’ll certainly be a returning customer.
5 de dezembro de 2023
Avaliação não solicitada
Resposta da MI Supplies - Carhartt UK Dealer
Many thanks Ryan, nice choice and really kind of you to leave such a great review. I will share this with the team, who are always pleased to read such feedback. Thank you! Alex Ingham, Managing Director.
Fantastic Carhartt Products and Superb Company to deal with..
Purchased Double Knee Relaxed Fit Jeans and Double Knee Slim Fit Canvas Duck Pants from MI Supplies after getting a Personal e-mail from the Managing Director Out of Hours on Sizing Queries I had. Advice recieved was spot on. What a great Company to deal with. Couldn't be happier. Carhartt Clothing is always On Point and Great Value for Money. More than happy. Mark. 🙃
18 de novembro de 2023
Avaliação não solicitada
Resposta da MI Supplies - Carhartt UK Dealer
Mark, thank you so much for such a kind review! Thank you! Enjoy your Carhartts! A great choice! Alex
Currently spending some time in America
Currently spending some time in America
Please open a store stateside
Thanks guys keep up the great work.
5 de setembro de 2023
Avaliação não solicitada
Resposta da MI Supplies - Carhartt UK Dealer
Ah thanks Michael! That is something we would love to do at some point! We are delivering in 48 hours in to the USA currently if that helps.
Falsely selling work footwear
Bought a pair of waterproof work boots from mi supplies. Boots are far from waterproof. Company is falsely selling "waterproof" work footwear. Contacted them via email but obviously led me along for a few weeks pretending to be dealing with my query of question the quality of their footwear until they finally dropped communication. Very poor after service would not buy from sire again.
13 de julho de 2023
Avaliação não solicitada
Resposta da MI Supplies - Carhartt UK Dealer
Hi Shane, I’m very sorry to read your feedback. As a seller of footwear to over 100,000 customers, we take this feedback seriously. We’ll look in to this further and update you if that’s ok. Regards, Alex Ingham - Managing Director
Updated Reply.
Good morning Shane
Please accept my sincere apologies for the way your case has been handled.
I have spoken with Customer Services who have confirmed they had been in dialogue with you in respect of your complaint.
They have apologised sincerely as they thought they were waiting on a reply from you to confirm if you wanted a refund or a replacement arranging.
They can see that this was not the case, and your query had been left in limbo as it were.
The supplier had requested the boots back for inspection, but we have refunded your order in full, we do not need the boots back, and would like to offer you a 10% discount off your next order with us should you wish to use us again.
My sincere apologies for this breakdown in communication and would love the opportunity to put things right with you.
Regards, Alex
Great products and Service
Brilliant company. Fantastic range or products at great prices. Also Alex and the team provide superb customer service. The Carharrt range 8n particular is unbelievable, so much choice and quality. We would recommend that anyone wanting Carharrt start their journey with MI Supplies.
2 de junho de 2023
Avaliação não solicitada
Resposta da MI Supplies - Carhartt UK Dealer
That is really kind of you, thank you! Glad we can be of great service for your Carhartt kit! See you again soon, Alex
Outstanding Customer Service
Needed a delivery brought forward so it was delivered before a time period and Claire dealt with my request promptly and kindly.
Top notch customer service and will definitely use again for any other purchases.
24 de maio de 2023
Avaliação não solicitada
Resposta da MI Supplies - Carhartt UK Dealer
Many thanks for taking the time to review us, we strive to have the largest stock holding in the UK for our range, which then helps with quick delivery! Thanks again! Alex Ingham - Managing Director
Excellent Customer Service
Bought the same item but in different sizes on 2 separate transactions as result having to pay for delivery and return charges as not qualifying under their T&C's for free delivery/ return. They refunded the delivery charges, gave me a link for free returns with Royal Mail and kept me in communication with what was happening throughout the process. Top company and will use again in the future.
9 de maio de 2023
Avaliação não solicitada
Resposta da MI Supplies - Carhartt UK Dealer
Thank you for your kind review, we massively strive to offer an excellent service throughout with good comms! Thanks and hope to serve you again soon, Alex Ingham, Managing Director
Helly Hansen workwear
Bought a two piece Helly Hansen set from MI supplies 3 months ago. Developed rips in both legs at seams with minimal use. Messaged customer service and another pair sent out with no fuss. Can't fault them for their customer service in resolving the issue. Claire with whom I spoke to was a star and had the matter sorted immediately. Will use again in future.
17 de março de 2023
Avaliação não solicitada
Resposta da MI Supplies - Carhartt UK Dealer
Hi Rob, thank you for taking the time to review MI and your kind comments. The Helly Alna suit is extremely popular so apologies you had a quality issue with it, and very pleased it was sorted very quickly. Claire is indeed a star!
Thanks Alex Ingham - Managing Director
Highly recommended
Really good shop. I found there a pair of Proman shoes for my husband, the model which we couldn't find in any other shop. I've placed the order on Feb. 3 and the pack arrived to our house in Ireland on 9th.
10 de fevereiro de 2023
Avaliação não solicitada
Resposta da MI Supplies - Carhartt UK Dealer
Thank you Maria for taking the time and for such a great review. The Rock Fall Proman range is a super choice! Thank you for using MI! Regards Alex Ingham, Managing Director.
Really well looked after....
Alex was really helpful with the order process and obviously the gear is top quality.
24 de fevereiro de 2023
Avaliação não solicitada
Resposta da MI Supplies - Carhartt UK Dealer
Hi Andrew, many thanks for taking the time and for your kind review, it is always very gratefully received and makes our day! Thank you! To get my name mentioned, even better..... Alex Ingham - Managing Director
Great prices and fast delivery
Great prices and fast delivery , really pleased with clothing , and came well before date on confirmation email ..will use again , only downside no contact info on website if you have a question .
27 de janeiro de 2023
Avaliação não solicitada
Resposta da MI Supplies - Carhartt UK Dealer
Hi Jeremy, many thanks for your review and taking the time to post. We hope you like your Carhartt kit, the Montana jacket you chose is a belter! For future guidance, there is an orange button on the bottom right on desktop or mobile versions where you can do live chat/messenger with us, this is monitored 12 hours a day. At the bottom of the home page there is a "contact us" button, which gives you the option to direct email, instagram and Facebook message.
Once again, a big thank you for your kind review and hope to help you again soon! Regards, Alex Ingham, Managing Director
I ordered a t shirt for my son for…
I ordered a t shirt for my son for Christmas and I have still not received it. My order was dated 8/12/22. This is really disappointing. I emailed the company a week ago but haven’t even received a reply. I would like the t shirt sent as soon as possible or a refund. You can only contact the company through email, no number to actually talk to someone. Shocking customer service. The order number is WEB162616
John Jones
8 de dezembro de 2022
Avaliação não solicitada
Resposta da MI Supplies - Carhartt UK Dealer
Hi John, very sorry to read this and we are investigating this immediately and will report back. Regards Alex Ingham - Managing Director
Fantastic product at a great price
Fantastic product at a great price, just a little slow with delivery. Took 8 days from them notifying of dispatch to it arriving. Can't fault the product, just need to be a little more honest with delivery times.
21 de novembro de 2022
Avaliação não solicitada
Resposta da MI Supplies - Carhartt UK Dealer
Hi Mike, thanks for the feedback, really appreciate. The Gale jacket is great piece of kit, especially for this time of year!
I have taken a quick look at your order, placed on Saturday 19th November and was sent out the next business day at 9:13 am, so all good on our despatch promise. Really disappointed to see your parcel didn't arrive until today (29th). We use a mix of six couriers and currently this week we have a combined four days of strike action from two different options! This is then impacted all our other couriers who are starting to see delays in their network as they take up the slack.
We will put some further info out to our customers based on your feedback for sure.
Thanks again,
Alex Ingham - Managing Director
I’ve used MI supplies several times…
I’ve used MI supplies several times over the past few years after finding them randomly on the internet. I’ve had a few issues with ordering the wrong thing, (which was my fault), but the staff dealt with them politely and quickly. I’ve also returned one item which was hassle free. So if you want Carhartt work wear at good prices I’d recommend MI Supplies. ( so far I have ordered 3 pairs of Carhartt Rigby work trousers, a Carhartt sweatshirt, a bunch of T-Shirts and a Helly Hansen fleece and I will be ordering from them again). The trousers are tough and the first pair have so far withstood a year at college doing blacksmithing if that’s a useful indicator to anyone. Communications always efficient, helpful and friendly. If recall correctly the items usually turn up the next day too.
26 de outubro de 2022
Avaliação não solicitada
Resposta da MI Supplies - Carhartt UK Dealer
Hi there Mr Nettleton, that is really kind of you. As Carhartt's main dealer in the UK, we take that with a huge amount of responsibility and do our upmost to provide an excellent service.
Really appreciate your custom and feedback.
Thanks! Alex
Awesome boots
Bang on delivery date with great communication in the meantime. Bought HH high leg winter workboots and they’ve just passed their first week in groundworks with flying colours, super comfortable and very light, would recommend them very highly.
4 de novembro de 2022
Avaliação não solicitada
Resposta da MI Supplies - Carhartt UK Dealer
Hi Haydn, massive thanks for using us and posting such a great review. The Chelsea Waterproof boot are pretty awesome, ideal for good old Yorkshire weather! Of all the Helly Hansen footwear range, these are in the top two for winter work.
Thank so much and hope you can use us again!
Alex Ingham - Managing Director
Helly Hansen work boots
Bought a pair of Helly Hansen work boots on the 21st October. Order didn’t arrive until the 2nd November. Not the quickest for delivery. However I did receive an email stating that there had been a 3rd party cloud support server serious outage and this was causing delays. I am really happy with the boots so far.
Update: had these boots a few weeks now and I just had to update this to say that they are fantastic in the wet weather! I had to stand in a giant puddle to strap my lorry and my feet stayed totally dry! Well worth the money!!!
3 de novembro de 2022
Avaliação não solicitada
Resposta da MI Supplies - Carhartt UK Dealer
Hi Zoe, thanks for your kind review and taking the time to post up.
Your boots are hugely well received by our customers, so we do hope you like them!
We appreciate your patience, as we worked through the backlog caused by the server issue, which has created some big challenges that thankfully we are getting over now.
Thanks again, and hope to help you again in the future.
Alex Ingham - Managing Director
I will not be ordering again
I will not be ordering again, the fact they state they are the fastest at delivery is an absolute joke, now I’m trying to get a refund and can’t get hold of anyone, stay away if you actually want to get your order!
Yes after weeks of waiting getting a different excuse every time I asked where my order was, it was only because I got your email address off the Google review that you have issued a refund, terrible service, if you are having problems for filling orders let your customers know instead of having to chase you.
Absolutely not the first part of my order was late and I had to ask you to send it as you hadn’t informed me about the delivery date at all,I have all the information and I will post this as you seem to think I’m not correct
2 de novembro de 2022
Avaliação não solicitada
Resposta da MI Supplies - Carhartt UK Dealer
Tom, you have left the same incorrect review as per your Google review. You have had constant dialogue with our customer service team for the past few days and our Managing Director reached out today to try and assist you, which also did not appease you. At no point, have you not being able to get hold of anybody.
You have not been waiting weeks for your order. As of your review date yesterday, you placed your order 12 days ago, and your first part of your order was sent out after 8 days (which was early).
Our 3rd party warehouse system provider suffered an outage on their server on the 23rd October which has put us back about five days, although we are getting back to normal levels as of today thankfully. We have been transparent with this information to all our customers with emails and social media updates, who very thankfully have been very understanding of the problem. You have been refunded in full with two hours of your request.
You have been informed of the issues that delayed your order by 72 hours, rather than your statement of not informing customers.
We are in total agreement with you, the past 7 business days we have struggled to meet customer demand due to the above issues and can only apologize. However your comments are full of inaccuracies about our company throughout.
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