mob Avaliações 392

I've been using Mob for a while now and I'm very happy with it. I literally can't stop recommend it to all my friends. Recipes are delicious and definitely not boring (finally) I love that I can adjust servings and quantities at the same time, and that I can research by ingredients. Usually I'm not a fan of this kind of subscriptions but this one changed my mind. Love it

Love Mob. I started using it a while ago and the meal prep recipes are a game changer. Fresh, refreshing ingredients, super tasty, and it’s been a real upgrade for my healthy Daili lunches. Highly recommend.

Food and recipes are 4/5 stars. Horrendous charges and over charging is 0 stars. Unforntaley same as with most companies, they offer some decent free content, entice you in with reasonable monthly subscriptions but then hammer you with charges, MOB can go swivel

I have had Mob for a week and I love it. I pick recipes for the week it’s gives you a shopping list of which you can tick off what ingredient you already have. Sainsbury online to get all that I need and I was surprised by how cheap my shop was. Tasty high protein food easy to follow.

Have been charged full premium annual subscription in spite of cancelling within the free trial period by well over suggested time. Seeing other comments of similar experiences on here I wonder how intentional this is as a money maker at the start of the year. Currently trying to get a refund without having to involve my bank but fear I will have to. So disappointed in them.

Poor customer service. Signed up for a trial, and turned out I was charged for a full year's subscription. Contacted them straight away for a refund and have yet to hear anything back.

I paid for subscription not realizing that it will auto-renew. I did not find it useful, stopped using it and forgot all about it, but Mob was keeping quiet and taking my money and did not give me refund when I cancelled. I did not expect this from a decent company. So, beware and keep alert

P.S.
All sorted, I got my refund.

Horrible customer service!

I canceled my free trial within the allowed timeframe, yet MOB still charged me for a full year subscription. This charge is completely unjustified.

I have contacted customer support multiple times via email, but I have received no response for over four days. This lack of communication is unacceptable.

Based on my experience - and seeing that many other users report the same issue - I strongly advise staying away from this service.

I started a 7 day free trial but it immediately charged me for the year! i have sent several emails and one automated response advising me that they were busy, not heard anything since even after further email sent. Shocking customer service and bad that they just take money on a "free trial" will not be using again, steer clear of this company if you want to do a free trial.

App not working. Money taken. No response to emails. Really terrible - I feel disappointed and disheartened. Would not recommend this app to anyone.

I was charged £34.90 for a Mob premium subscription I never actually subscribed to. According to Mob’s policy, if a user cancels a premium subscription, they retain access until the end of the period. After cancelling my trial, I did not have access and the app shows “Start your free week” and I continued to receive promotional emails. This clearly proves I was never a premium subscriber, and therefore the charge was invalid. Mob also claimed I had a website subscription, suggesting I registered both on the app and website - which is impossible and ridiculous, as I never entered payment details on the website and a single login cannot create two separate paid subscriptions.
Despite providing this evidence, Mob is being very difficult and refused to refund the charge. I am escalating this with my bank as the subscription was never active and I never consented to a paid subscription.
The response “I don’t have much information about your situation” proves the bad customer service. Instead of getting in touch to understanding that what I m saying is that the subscription was cancelled within the 7 days trial and I could not possibly have a new one through the website, and with the same email. It was simply an excuse to not refund me after I have proof that the subscription was cancelled. You clearly didn’t read what I wrote by your response. Affirming I have subscribed through the app and website is such a nonsense and you can’t even prove. For what reasons someone would want to double subscribe and pay twice for the same service? This is not even allowed as is not possible to have 2 accounts with the same email. Thankfully I could prove it to my bank and will be having a refund, because this company is a scambag.

I can't imagine my life without mob now. I've been using it for over three months now and it's already changed how I view cooking.
I've never liked cooking and I don't think I will ever love it as for me there's always something else I'd rather be doing. With mob though I no longer hate cooking, and I don't dread thinking up what to make. We've enjoyed every recipe so far and there are still so many that we'd like to try.

I hardly waste any food now as I only buy what is needed. It also makes the food shop really easy.

Just in the short time I've been using it, I've seen improvements to the app and recipes. It's a simple idea but very well executed. For me the paid version is well worth it. I'm leaving a review on here because my friends are getting bored of me going on about this app now but I still want to tell everyone about it!

Do not subscribe to this app…. It doesn’t work and there is no customer support. I signed up, paid my money, but the app wouldn’t let me login, I contacted the ‘support’ email multiple times and have not had any response from anyone except an ai bot. Totally unacceptable, they are very happy to take your money but no response when it goes wrong.

They took the money for. re subscription without any prior warning. I cannot get through to an actual human to request a refund, the AI response is unhelpful. I just want a refund!!

Great app, love the concept but the customer service was appalling - the AI bot basically blocked any human contact and couldnt answer my query.
Good product but sort out your customer service!

Fantastic subscription. Has got me back into the habit of following simple recipes - I'm enjoying cooking for myself again and intend to gift some subscriptions this Christmas! Huge recipe bank, great variety and new recipes popping up all the time.

This is the first meal planner that fits my family’s style of eating - lot’s of vegetables, but real food with big flavours. Spoilt for choice! And not just recipes - all the functionality you need for easy meal-planning and cooking. You can create your own weekly meal plans, change portions and get shopping lists. You can also search by ingredients to use up what you have on hand, and many recipes have short films making it really easy to get an overview before cooking. So much better than scrolling for recipes, more than enough variation plus the structure to actually get cooking.

Love Mob and have enjoyed using the app having used their books and social media prior to joining.
The app searches possibly could do with a little refinement as I am sure I have missed out on some of the recipes when looking for some inspiration.
Recipes are varied, imaginative and inspiring.

The recipes on Mob have made cooking for the family so much more interesting .There is always something for every dietary need and is my easy go to weekly meal planner. I have recommended Mob to many friends and will continue to use this as long as the recipes keep coming!

At the time of purchasing a subscription for a year, I found I actually never used the app for recipes, tips etc. One year on, I had no notification that the next subscription was imminent...had I have known I would have cancelled the £35 payment. Instead it came out at a very inopportune time that made my bank account go in to the red. I contacted them immediately to ask for a refund, heard nothing back - no receipt of acknowledgement for the email, or they will look in to the issue and get back to me. They have totally ignored all messages (two emails and one via social media). After having read other comments regarding the dreadful Customer Service, there seems to be a trend with avoiding customer resolution. Absolutely awful level of customer service and I do not recommend.