mob Avaliações 392

Very helpful customer support after double payment error.

Very helpful and fast replys!

After having no response to my emails to mob regarding being wrongly charged for a subscription after it was cancelled prior to the end of the free period. I posted a review on here, Sam contacted me by email however all emails going into help@mob are being undelivered by their server (even when replying to an email from Sam) with the message undeliverable as my (mob account) registered with my email address has been deactivated. I have also emailed from another email address copying in my registered email address with my full name and address explaining this and forwarding the undeliverable email from their server and I have still had no response (this email has been delivered)! Customer Service and your processes clearly have issues, please advice.

Great app but with a lot of cookbooks at home found I wasn't using it. Cancelling was easy and provided a refund as it was within the cut off period. Customer service prompt and helpful, sorted it without any fuss. Would recommend despite it not being for me!

I tried to cancel before my free trial ran out but was struggling, I eventually figured it out and got to the final stage of the process but was unable to cancel for some reason, I tired multiple times but it didn't work. So I just put a block on the payment so I could deal with it later. Now a few days later with them trying to take the money I literally can't cancel my subscription because the app and the website don't seem to register that I have the subscription so I only see the upgrade now and free trial options. I've spent way to long trying to figure this out it's just ridiculous. I don't normally leave reviews and am very good with tech, which is why this id annoying me so much as I can see other people have similar problems and it's just scummy.

Absolutely fantastic customer service. Really easy to deal with when I accidentally subscribed twice - once through their website & once through the App Store. Super helpful. Once I had confirmed my account details the refund was put through without any trouble.

And I’m yet to make a recipe I don’t love!

The app is a game changer for busy people. Simply click what you like and the real bonus is the shopping list it creates for you, absolutely fantastic. Every meal so far has been amazing, although I do like to take credit for cooking it so well 😉😂

Customer service is amazing I dealt with Andrea as I messed my subscription up and couldn’t work out how to cancel it . Andrea has the best customer service skills I’ve ever dealt with in a company.
So kind and helpful

Really good customer service, my issue was dealt with quickly and efficiently with no problems. For various reasons I requested a refund and it was issued with no hesitation. Very impressed, wish more companies were like this!

Currently struggling to cancel a free trial, and it seems as if a payment has been taken before the 5 day free period is up. Companies make it too hard to cancel the subscriptions so that people forget and leave it running. This is bad practice and I would not recommend this site due to the issues i am facing with cancelling my subscription.

Love the app - has made my life so much easier! The recipes are the best too.

I have not used the service, but after following an Instagram link found myself a premium subscriber. I emailed the company as soon as I saw the funds leaving my account and Andrea responded to my emails in a very timely manner and refunded the subscription charge. If her response and professionalism is used as a standard by which to judge the company, then I would have no hesitation in recommending them. Whilst the service was not something I wished to use, their customer care could persuade me otherwise!

Really personable, kind customer service. I accidentally subscribed to an annual membership and the Mob team were really helpful in helping me resolve it.

While the app itself wasn’t for me (I found that the recipe I tried took a lot longer than stated), the customer service was excellent. I had not realised that the app and the website were separate, and I had inadvertently created two accounts: I cancelled the app during the free trial period but did not cancel the website account and was therefore charged. When I raised this with Mob, they were polite, friendly, helpful, understanding and efficient, and processed a refund promptly. I was so grateful that they made it hassle-free.

Great service and was very helpful in sorting out a subscription issue

Have to jump through hoops to cancel a trial, they don't make it easy. Expensive app really, you can Google recipes or use social platforms for free.

Fantastic app. Really enjoying the choice of meals and will continue to use all the recipes.
Customer service were great. I wanted to turn off the autorenewal and Andrea was extremely helpful.
Give it a go for sure!

The customer service I experienced was fantastic. Andrea was efficient, kind and helpful, resolving something I struggled to do. I really appreciated her customer care. Thank you.