Bottle took weeks to arrive. When it did arrive, glass chamber was completely smashed. Customer service is useless.
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Veja o que dizem as avaliações
The bottle we received feels extremely cheap. For the price, I’d expect much higher quality products. The main lid spins and when I finally get it fastened on, I can’t get it off again, the alternat... Ver mais
Early kickstarter Customer loving the product but one feature is missing considering what is out on the market currently. You should create a magnetic top with a ring so you can attach your cell phone... Ver mais
This is officialy my favorite bottle. I've tried so many ove the years, but nothing comes close to the ModularBottle. It looks amazing , feels premium, and the modular design is actually useful, not j... Ver mais
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Respondeu a 23% das avaliações negativas
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As pessoas também visitaram
Ordered 2 bottles
Ordered 2 bottles, the delivery was not the quickest, but totally ok and could be tracked. One of the glass insert bottles was broken, I got in touch with the customer support and they sent replacement without further questions.
Now we are using both of the bottles, they look great and function as expected - very well.
Modular parts constantly being stuck and cant be opened
I ordered a bottle from the website and my point is not the customer service that was bad. The modular cap just didnt come of when I wanted to take it of for the first time. After using rubber gloves and a lot of force the cap came off. Used the bottle like 3 times and literally the same problem happened. After screwing the the same modular ring back on with not much force at all the cap just refused to come of. I have tried everything, even using tools to get the cap off but it just was stuck again. Broke the bottle trying to get the ring off. Terrible product
My New Favorite Bottle
For starters, this is the coolest looking water bottle I’ve ever own or seen, and I’ve had many. It’s also great how you can get such a wide variety of caps and other attachments from diffusers to metal straws and more. The bottle is awesome… and the customer service was second to none. Not only did the respond to my email quickly, they were extremely helpful in fixing a problem that wasn’t even their fault. I’m very pleased with The Modular Bottle as a product, AND as a company.
5/5 for the bottle
The bottle is a quality build and has as advertised replaced all my other bottles.
My only criticism is that i can't buy the extension for the 500ml bottle to make it 700ml. Being modular i would.have expected the ability to mix and match.
Maybe something to think about.
My advise till this chances is to go for the 700ml version. No regrets!
Terrible Customer Service
Rolled the dice on this company because the bottle looked neat, unfortunately the other reviews are correct, the customer service is the worst I've ever seen. Zero communication and no progress on my order, even after reaching out to them asking for help.
Can't speak to the quality of the product of course, but I definitely don't want to deal with them again.
The best bottle with the WORST customer service and WORST management
TMB bottle is the best bottle I ever seen, but unfortunately this company got the worst management and customer service department. Either the owner or manager is not a business type person.
I start paying since the first day they came out on Kickstarter, I purchased 3 bottles bundle, and until this day it never arrives, I emailed and they said they will get investigated into this but never have any answer and never email me back anymore.
Last week I purchased 3 bundles again due to the discount for Boxing Day, I received 3 bottles FINALLY, but one bottle is super loose, I emailed them at the first moment I opened the box. After 4 days (96 hrs) present, I still not received any email answer back. I even emailed again to say that I have no harmful message, I use thank you and hello and beginning and all the polite words to make sure they dont feel aggressive.
But im so disappointed.
so, with $275.54, many years, I got 2 bottles.
I never have such bad experiences on online purchasing.
Update: Resolution Reached (And a Sigh of Relief!)
I am happy to report that this issue has finally been resolved. After a lengthy, in-depth discussion with their customer service team, we were able to iron everything out. They ultimately stepped up, took ownership of the situation, and ensured I was taken care of. I am now completely happy, content, and glad to have this sorted.
For context, here is how the experience started:
I ordered the Ultra Pack from TMB ModularBottle (Order #TMB26201). While the bottle itself is well-designed and looks great, my initial experience with customer service was extremely frustrating. My order arrived missing items that were explicitly included in the Ultra Pack (a straw kit and flat cap). After contacting support, I was repeatedly promised replacements and tracking numbers, but over the course of several months, I faced communication gaps and confusing regional shipping policies.
It took some serious persistence and a long, detailed conversation to get past the initial roadblocks. However, once I reached the right support representative, the tone completely changed. They listened to the history of the issue, corrected the errors, and made sure I received exactly what I paid for without any further hassle.
This is a massive relief because the product itself is genuinely good. Now that the after-sales support has matched the quality of the bottle, I feel much more confident in the brand and am happy to finally enjoy the full Ultra Pack as intended!
Great support
Great support! Fast communications and thoughtfulness.
Simply a nuisance
This bottle struggles to get the basics right beyond its aesthetic look, making the price point absolutely absurd.
The bottle is comprised of many parts which make washing it a pain. Refilling it is a needlessly frustrating process as the detachable top section is tricky to line up with the notch on the internal part that fits into the glass inner bottle. This is something you'll have to do regularly because the bottle is so tall that simply taking the cap off doesn't always leave enough room for the bottle to fit underneath whatever you're refilling it with (e.g. a fridge tap).
And all this inconvenience and money for... 750ml? Yeah, no. Even on sale this product simply isn't worth it in my opinion on the sole basis that it does not make your life any easier (quite the opposite) nor does it add much value over a regular glass or stainless steel bottle beyond the flashy design. Now mine seems to be leaking too!
I really do appreciate its good looks and I wish I could find this bottle to be more usable, but it seems to always want to work against me. The worst part? It discourages me from drinking more water when I'm using it as my main bottle, and THAT is enough for me to say that it has failed in my eyes.
A regretful purchase.

Resposta da Modularbottle
The bottle feels quite cheap, assembly not easy.
The bottle feels quite cheap, definitely not worth the 130$ price tag. I have the 700ml variant and its very large, way bigger than bottles of similar volume. The assembly is also not easy. You have to align the top plastic part with the actual mouthpiece, pull the mouthpiece upwards, because just leaving it in the outer shell makes it impossible to align the top plastic, while holding the whole thing together and screw it downward. Easy this is not, so much so that i just don't want to bother with it most times. The sealing rings are not attached to any part of the bottle, so they will fall out while disassembling. For 130$ i would have expected them to be attached, inside a grove in the plastic or something.
The bottle looks nice. If they make the assembly easier in a next version i might buy it if the top part can be bought separately and is compatible with version 1.0, mainly to get a usable bottle and not have completely wasted my money.
Can not recommend this bottle to be honest, if it was 20$ maybe, but even then the headache each time filling it up, you would end up with a 20$ paperweight.

Resposta da Modularbottle
I had high hopes
I had high hopes. When unpacking I noted the very flimsy plastic, the unpractical assembly and was concerned. I asked for refund which was offered, but shipping to Canada is expensive from Europe. I tried the bottle out. The glass broke in first week as virtually no side impact buffering inside plastic. Overall this is a terrible bottle, poorly designed and overcomplicated. DO NOT BUY.
Fantastic drinking bottle and great service!!
Fantastic multifunctional bottle and great service!
I’m really happy with my ModularBottle.com It’s a clever and versatile design — perfect for everyday use, and great for infusions thanks to the built-in strainer. What I really like is that you can customize the bottle completely to your needs – with or without the strainer, and with different lids depending on how you want to use it.
The fact that you can take it fully apart makes it super easy to clean, and the build quality feels solid and well thought-out.
Also, big compliments to Team TMP for their quick and friendly service. A beautiful, durable product clearly made with care. Highly recommended!
Great delusion
If I had to talk only about aesthetics I would give 5 stars. I was very happy and satisfied to use it until the inner glass cup broke. All that is left is a beautiful but useless plastic object. They offer you the possibility to replace it, but with the shipping costs at your expense
Cool idea but not worth the price
It works as a bottle cool design but build quality is mediocre, the snack compartment doesn’t line up visibly hard to tell but when holding I feel one side of the compartment edge sticks out and on the other the bottle edge sticks out. Smaller model comes with an aluminum straw when the larger one comes with a steel one, don’t know why they cheaped out on the smaller one. Cool idea but for that price the quality isn’t the best. If the plastics felt more solid and aligned cleaner and the straw was steel then I would say I would have definitely recommend. But frankly disappointed a little

Resposta da Modularbottle
Ordered 42 days ago
Ordered 42 days ago. Still not been delivered. They insisted one was posted out but there was an "issue with the address"which funnily enough they can't provide a tracking number. Haven't had an issue with my address in 14 years. Definitely a scam

Resposta da Modularbottle
China Product and ZERO Communication.
After ordering I didn't hear back for a whole month. After sending an e-mail I was told, that my order will be shipped the next day. Then a week later still nothing had happend I wrote them again and was told, that my order wasn't on stock, but it will be sent out in the next couple of days. Now I received an e-mail from an chinese delivery portal. I am very unsetisfied with the communication and wasn't expecting a low quality product from some dropshipping firm in china. I wouldn't recommend buying and can only hope that I will receive a product after 2 months of waiting without any information - and hopefully the product itself doesn't suck.

Resposta da Modularbottle
Best costumer service ever
The product is of outstanding quality, and its versatility makes it genuinely useful in many situations. What impressed me even more is the customer service — without a doubt, the best I have ever experienced. It’s clear that this team is focused on building long-term value rather than chasing quick rewards. The way they treat their customers reflects true professionalism and strong, genuine values.
Amazing service
Amazing service, the way that all the people solve my problems give me the hope on the humanity. Great choice
Bought it one month ago and I still…
Bought it one month ago and I still haven’t received it
Can you please send me an update or a refund this is unacceptable

Resposta da Modularbottle
The best bottle I have ever had
The best bottle I've had so far. I use it every day at the office and it also accompanies me on mountain hikes. perfect!
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