Modularbottle Avaliações 

94
•
O TrustScore é 3.5 de um total de 5

3,3

Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais

Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Bottle took weeks to arrive. When it did arrive, glass chamber was completely smashed. Customer service is useless.

Avaliado com 1 de um total de 5 estrelas

The bottle we received feels extremely cheap. For the price, I’d expect much higher quality products. The main lid spins and when I finally get it fastened on, I can’t get it off again, the alternat... Ver mais

Avaliado com 5 de um total de 5 estrelas

Early kickstarter Customer loving the product but one feature is missing considering what is out on the market currently. You should create a magnetic top with a ring so you can attach your cell phone... Ver mais

Avaliado com 5 de um total de 5 estrelas

This is officialy my favorite bottle. I've tried so many ove the years, but nothing comes close to the ModularBottle. It looks amazing , feels premium, and the modular design is actually useful, not j... Ver mais

A empresa respondeu

Detalhes da empresa


Informações de contato

3,3

Bom

O TrustScore é 3.5 de um total de 5

94 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 23% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,3

Todas as avaliações

(94)

31 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Never had some awesome bottle

Never had some awesome bottle. Different caps is not the best thing but it’s also coooool. The best thing is one bottle with different sizes. Tea infuser and a place under the bottle for some snacks are the best. Glass easy to clean and always fresh! Back to the caps. Four different caps are nice for different events. And the last. Metal straw and cleaning set. What else do u need!!

15 de setembro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Never received my order after a year

I never received my order after almost a year and reached out multiple times. After my note in July, they completely ignored me and didn’t respond. When I contacted them again last week, they replied saying they would look into it, but I haven’t heard back since. My order shows as paid, but there’s no tracking information and it was never shipped.

Given how they’ve handled this, I do not recommend purchasing from them if you expect to actually receive your order or get any type of response from the company. Very unprofessional.

8 de setembro de 2025
Avaliação não solicitada
logotipo da Modularbottle

Resposta da Modularbottle

HI Justin,

I’m very sorry to hear about your experience. While we did face some issues in the past with orders not arriving, we’ve always communicated with our customers and worked on resolutions. Over the past few months, we’ve partnered with a new shipping provider and things have been running much more smoothly.

I’ll personally make sure your case is located and resolved as quickly as possible. I completely understand your frustration, and I appreciate your patience as we work to make this right.

Best,
Alex - TMB team

Avaliado com 4 de um total de 5 estrelas

Ich habe eine Modular Bottle bestellt nach DE

Ich habe auf der Website bestellt nach DE und nach 5 Werktagen war auch die lieferung da. Die ware wird innerhalb Europa gelagert und ist daher schnell da. Mir gefällt das design vin der Flasche und die möglichkeit die noch in verschiedene größen und mit verschiedenen kappen zu verwenden. So kann man z.B. auch eine schnelle kappe für sport oder ein schraubverschluss für den altag verwenden. Mir ist das gkas aber leider gebrochen von der flasche. Ich habe noch ein energy drink von der dose gehabt und den rest in die flascge gepackt. Die ist vom gefühl geplatzt im rucksack nach ca 5 min gehen. Ich bin dann auf die seite gegangen und hab die support mail gefunden und angeschrieben. Der support ist sehr nett und hilfreich gewesen und ich haber ersatz bekommen, sogar schneller als die erste lieferung. Ich kann mich in keiner weise beschweren was lieferung und support angeht. Ich denke aber dass das glas evtl zu dünn ist für das design oder die form nicht ganz so stabil ist oder der halt oder die form nicht ganz so optimal gewählt

Es gibt noch luft aber es ist insgesammt schon eine gute erfahrung gewesen

1 de agosto de 2025
Avaliação não solicitada
logotipo da Modularbottle

Resposta da Modularbottle

Hallo,

vielen Dank, dass Sie sich die Zeit genommen haben, so eine ausführliche Bewertung zu schreiben. Es freut uns sehr zu hören, dass Ihre Bestellung schnell angekommen ist und dass unser Support-Team Ihnen sofort mit einem Ersatz weiterhelfen konnte.

Auch Ihr ehrliches Feedback zum Glas schätzen wir sehr. Unsere Flaschen bestehen aus Borosilikatglas, das wir aufgrund seiner Sicherheit und des sauberen Geschmacks gewählt haben. Wir verstehen jedoch, dass bestimmte Bedingungen zusätzlichen Druck auf das Material ausüben können. Rückmeldungen wie Ihre sind für uns sehr wertvoll, da sie uns helfen, das Design kontinuierlich zu verbessern.

Wir freuen uns, dass Ihre Erfahrung insgesamt positiv war, und arbeiten weiter daran, die Modular Bottle noch besser zu machen.

Beste Grüße,
Ihr Modular Bottle Team

----

Thank you for taking the time to share such a detailed review. We’re glad to hear that your order arrived quickly and that our support team was able to assist you right away with a replacement.

We also appreciate your honest feedback regarding the glass. While our bottles are made with borosilicate glass (chosen for its safety and clean taste), we understand that certain conditions can put extra stress on it. Feedback like yours is very valuable as it helps us continue improving the product design.

We’re happy that overall your experience was positive, and we’ll keep working to make the Modular Bottle even better.

Best regards,
The Modular Bottle Team

----

Avaliado com 1 de um total de 5 estrelas

⚠️ SCAM !! NE PAS ACHETER ⚠️

Livraison en attente d'expédition depuis 1mois.
Ne croyez pas tout les avis positifs sur Trustpilot, ce sont tous de comptes créé sûrement par l'entreprise. Ils ont tous qu'un seul avis bizarrement..

Bref à fuir..
(PS : Ils m'ont bloqué sur instagram quand j'ai posté un avis négatif sous un de leur poste).

3 de agosto de 2025
Avaliação não solicitada
logotipo da Modularbottle

Resposta da Modularbottle

Hi Hope,

We’re really sorry to hear about your experience. Waiting a month for your order is clearly too long, and we completely understand your frustration. We’ll review your order right away to clarify the situation and get it resolved quickly.

We’ve also requested your details here — rest assured everything will be resolved, and please note that we do ship all our orders.

All reviews on Trustpilot come from real customers, but we understand your concern and are committed to resolving this for you.

Best,
Alex

Avaliado com 1 de um total de 5 estrelas

Dont buy it

Seemed super excited about the bottle. First time i dropped it from 0,5 meter onto grass the glass core bottle broke.
So it feels nice. But dont drop it ever.
And the user guides are shit. Just because a person wears white gloves. Doesnt make it good.

30 de agosto de 2025
Avaliação não solicitada
logotipo da Modularbottle

Resposta da Modularbottle

Hi Eli,
We’re really sorry to hear your glass broke — I know how frustrating that must feel. Please know we offer free glass replacements, and our team can help you right away. Thank you also for the feedback on our guides — we’ll be updating them to make things clearer and more useful.

Best,
Alex

Avaliado com 1 de um total de 5 estrelas

Never received the product

I bought a bottle in 2023, still on crowdfunding and never received it

25 de julho de 2025
Avaliação não solicitada
logotipo da Modularbottle

Resposta da Modularbottle

Hi Ana - did you complete the survey and confirmed the address? Team will look into this and please rest assured that it will be resolved.

Avaliado com 1 de um total de 5 estrelas

DO NOT ORDER FROM THEM!

I want to first start off by saying I am very disappointed in this service and my order (s). The company is very unprofessional; there is no way to contact them; there communication is trash and I am pissed I ever ordered from this company.

I ordered 4 water bottles your company and all of them (the first 3) came incomplete. They were for (2) two birthdays and they all arrived incomplete!

This is embarrassing for you to be such a large and growing company with these types of mistakes! Now my girlfriend and my sisters WILL not have there gifts.

I am going to leave a very serious and honest regarding my experience with your company.

I am very frustrated and I will let anyone know who is interested in purchasing these bottles how they treat their customers.

22 de junho de 2025
Avaliação não solicitada
logotipo da Modularbottle

Resposta da Modularbottle

Hi Johnny,

First of all, I want to sincerely apologize for the frustration and disappointment you’ve experienced. I completely understand how upsetting it is to receive incomplete gifts—especially when they were meant for such special occasions like birthdays. We truly dropped the ball here, and I’m really sorry that this has impacted you and your loved ones.

This is absolutely not the experience we want anyone to have with our brand. While we’re still a small and growing team, that’s no excuse for the issues you faced with communication and fulfillment. We take full responsibility and we’re working to correct this immediately.

Please send me your order number or reply to this message so I can personally check what caused this to happen. Just let us know what would help make this right.

We truly appreciate your honesty and the chance to fix things. Your feedback is being taken seriously and shared with our entire team so we can improve.

Looking forward to your reply so we can resolve this fully.

Avaliado com 1 de um total de 5 estrelas

Tried to cancel my order several times…

Tried to cancel my order several times and they would not. Then I never got my order and they refused to refund me my money. Horrible customer service and thieves! Do not buy from them!

Update: They sent me the bottle that I don't want anymore so I'm trying to send it back. Their website states "If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted." They accepted my return but told me they DO NOT cover the cost of shipping returns. This has been a truly horrible experience with this company. Their website says one thing and they turn around and do another. Complaint filed with the FTC.

12 de julho de 2025
Avaliação não solicitada
logotipo da Modularbottle

Resposta da Modularbottle

Hi Matt, team has been a bit backed up - but we are def trying to make it right and we do process all refunds. We've sent you a request for the e-mail used or order number. We have a 90 days refund policy so please don't worry about it.

Avaliado com 5 de um total de 5 estrelas

From Frustration to Satisfaction

I initially faced issues with my order, including a delay and missing accessories, which left a bad taste initially. However, after I reached out with frustration, I appreciate the company's proactive response by refunding me $30 and also shipping the missing items. This showed their genuine care for customers and they owned up to this event. Mistakes happen, but their handling made a positive impression. I'm grateful for their follow-through and look forward to a smoother experience in the future!

27 de maio de 2025
Avaliação não solicitada
logotipo da Modularbottle

Resposta da Modularbottle

Hi Miguel,
We completely understand your frustration and truly appreciate your patience. We’re working hard to improve our services across the board. Due to a high volume of orders and the fact that each bottle includes several uniquely crafted accessories, shipping can take a bit longer — especially depending on the destination.
Our team is doing its best to manage every situation, and we want to reassure you that all items are being delivered. Thank you again for bearing with us!

Wishing you all the best,
Alex

Avaliado com 5 de um total de 5 estrelas

This is officialy my favorite bottle

This is officialy my favorite bottle. I've tried so many ove the years, but nothing comes close to the ModularBottle. It looks amazing , feels premium, and the modular design is actually useful, not just a gimmick. Whether I'm at the gym, in the car, or at my desk , it jus fits perfectly into my routine. The build quality is top notch, and I get compliments on it constantly. Highly recommend. Heads up, shipping might take a while.

14 de julho de 2025
Avaliação não solicitada
logotipo da Modularbottle

Resposta da Modularbottle

Thank you so much! 🙌

We’re genuinely honored to be your favorite bottle — especially knowing you’ve tried so many over the years.
It means a lot to hear that the modular design isn’t just a novelty for you, but something that actually adds value to your routine.

We also appreciate the heads-up about shipping — we’re actively working to speed things up, and feedback like yours helps us improve.

Thanks again for the kind words and for being part of the ModularBottle journey!

— Alex
Founder, ModularBottle

Avaliado com 5 de um total de 5 estrelas

Received mine in Italy

Received mine in Italy. Quality is 10/10, congrats on the team for creating this 🙌

Design intelligente e super funzionale. Finalmente una borraccia che si adatta davvero alla mia giornata: palestra, lavoro e viaggi. Qualità top!

11 de julho de 2025
Avaliação não solicitada
logotipo da Modularbottle

Resposta da Modularbottle

Grazie mille! 🇮🇹

We’re so happy to hear the bottle made it safely to Italy — and even more thrilled that you love it!
Hearing that it fits perfectly into your day (gym, work, and travel!) is exactly why we created it.

Thanks again for the kind words and support — it truly means the world to our small team.

— Alex
Founder, ModularBottle

Avaliado com 1 de um total de 5 estrelas

Never received my order

Order placed in March. Contacted in April and informed bottle would ship and I'd be notified. Nothing since then. Sent another email requesting reimbursement. No acknowledgement. Can't speak to the product but customer service is horrible.

20 de junho de 2025
Avaliação não solicitada
logotipo da Modularbottle

Resposta da Modularbottle

Hi Carter,

I’m truly sorry to hear about your experience — this is not the level of service we aim to provide, and you’re absolutely right to expect better.

We did run into unexpected fulfillment delays earlier this year. While our team has been working hard to catch up and improve our systems, that doesn’t excuse the lack of communication or support. We’re still a small team and currently a bit backed up, but we’re actively scaling our support capacity to ensure this doesn’t happen again.

We’ll make this right — whether that’s a full reimbursement or shipping your bottle immediately, whichever you prefer. Just let us know what works best for you.

Thank you for your patience, and again, our sincere apologies.

— Alex
Founder, ModularBottle

Avaliado com 5 de um total de 5 estrelas

Best looking bottle in the business

Best looking bottle in the business, looks good, feels great! Very adaptable to every situation except maybe rockclimbing or stunt double. Wont handle the stress.
Other than that, been using the bottle daily. Love that It keeps my cool and warm drinks. The customer support was great throughout, Ask for FLA!
- 2 weeks delivery time
-FLA is the person to talk to

13 de junho de 2025
Avaliação não solicitada
logotipo da Modularbottle

Resposta da Modularbottle

Love this review — thank you! 🙌

“Best looking bottle in the business” — we might have to frame that 😄
We’re thrilled it’s become part of your daily routine (minus rock climbing and stunt work — fair enough!).

Also, huge shoutout to FLA — we’ll make sure they see this. We’re lucky to have them on the team.

Thanks again for the support and for making us smile with this one!

— Alex
Founder, ModularBottle

Avaliado com 1 de um total de 5 estrelas

Took money and dissapeared

I ordered 2 bottles @ $120.80, and received one. When I emailed asking where the other bottle was, they replied they were having stock shortage and will take 1-2 weeks. I waited 2 months and emailed again, they have disappeared, with no reply.

Very unprofessional. Don’t order!

16 de abril de 2025
Avaliação não solicitada
logotipo da Modularbottle

Resposta da Modularbottle

I’m really sorry for this — not just for the delay, but for the lack of follow-up and clarity. You ordered two bottles and only received one, and it’s unacceptable that you’ve been left waiting this long without proper communication.

We did face a stock shortage during that time, but that doesn’t excuse going silent. This is something we’re actively working to fix internally as we grow, so this kind of experience doesn’t happen again.

If this hasn't been sorted already i will personally escalated your case (just please DM your order number) , and we’ll either ship the missing bottle right away or issue a refund — whichever you prefer. Please just let us know what works best for you, and we’ll get it sorted ASAP.

Thank you for your patience, and again — my sincere apologies.

— Alex
Founder, ModularBottle

Avaliado com 5 de um total de 5 estrelas

Very good

Since I have bought the bottle I used it almost daily. It is excellent for home and office use. I used it for preparing coffee , tea, hot chocolate, cacao, all the time very convenient use.

The poorer sides. It is not tough enough. If you drop it, something will crash. I had a pro kit and I dropped it 2 times on the ground. Once, the bottom of the big bottle crashed due to the heaviness of the water (was full of water when dropped ). Another time I dropped the small bottle and upper ring that screws crashed. After I reported to them, they replaced it immediately.

I recommend to them to replace the ring that screws with a metallic ring and to replace the bottom of the glass with a conic bottom (like the champagne bottles) because that shape does not crash easily while dropping.

Other problem is when I go in coffee shops and ask for the coffee to be made directly into the bottle. When a guy who does not know the bottle tries to rince it in the lavabo in a coffee shop, the glass bottle slips very fast in the lavabo and could crash. So it is risky to ask a person who is not accustomed with the bottle to prepare something directly inside.

Overall, over the last past years of use, it was an excellent experience and if they make a second version tougher, I will buy some more bottles.

14 de maio de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Top tier bottle for sure

Top tier bottle for sure. Although it took a bit to show up, the communication by the support team was awesome. Highly recommend.

3 de maio de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Love the bottle design

Love the bottle design! Customer service was top notch when I asked about my shipment. It took a little longer than expected due to inventory shortages, but they made sure to keep me updated!

The bottle itself is pretty good quality and I'm highly satisfied.

27 de abril de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Customer Service / Cool Bottle 👍🏼

I’ve been enjoying my TMB since receiving it as a backer. I personally like the bulky industrial design, and the overall presentation of it.

After some handling mishaps the plastic twist cap was cracking, but repaired it with some super glue and duct tape. Gave it a bit more of a used feel. I didn’t mind it, but the second complete crack was probably too much to keep using it. After reaching out to see if I could purchase a replacement part they offered a standard bottle if I just paid shipping. What a fantastic option and a relief that I’d still be able to rock this bottle around!

Thank you so much, and a shout out to Andrea and Fla for the assistance!!

1 de abril de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Ich liebe die Produkte

Ich liebe die Produkte, von der Firma. Die Flasche und die Couch Console sind echt der Hammer. Super qualität. Und super durchdacht. Auch der Support ist extrem gut!!!

Freue mich schon auf neue künftige Produkte!!!

17 de abril de 2025
Avaliação não solicitada

A Experiência Trustpilot

Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.

Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.

Saiba mais sobre o processamento das avaliações da Tustpilot.

Aqui estão 8 dicas para escrever ótimas avaliações.

A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.

Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.

Saiba mais