Throughout our entire working relationship, Modulr have consistently provided us with a first class level of customer service. Responses are always from a real person and replies received the same... Ver mais
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Veja o que dizem as avaliações
Brilliant product and the customer service is second to none. I phoned with an issue as a payment was stuck 'pending'. The customer service line was answered very, very quickly and the problem was und... Ver mais
A empresa respondeu
I am very impressed with Modulr. Iain was exceptionally helpful and patient with helping me set up what I needed. I am very happy with Modulr sage salary and supplier payments, it has made our live... Ver mais
A empresa respondeu
Modulr has been an amazing asset to our clients, and it was a pleasure connecting with Tom and Jock at the Accountex event. They were fantastic to speak with and find out a little more about the pro... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Modulr
Escrito pela empresa
Modulr enables thousands of businesses, from enterprise to SMEs, across the UK and Europe to efficiently pay-in, collect and disburse funds instantly via a range of payment methods, accounts, and card products.
We’ve created an industry-leading platform with comprehensive online tools and API access, to meet the demands of daily business payments. We are connected to an expanding network of accounting and payroll platforms, including Sage, Xero, BrightPay and IRIS.
Our payments expertise enables us to build tailored solutions to solve complex payment problems for hundreds of clients in a range of industries, including Travel, Merchant Payments, Lending and Investment & Wealth.
Today, we are trusted to process over £100bn payment volume annually with a platform uptime of 99.95%.
We are deeply integrated into the payment eco-system. In the UK, we are direct participants of Faster Payments and Bacs, and hold settlement accounts at the Bank of England. Our payment network connectivity includes CHAPS, Open Banking, SEPA, SWIFT and account issuance in 11 currencies. We are principal issuing members of Visa and Mastercard across UK and Europe.
Our regulatory permissions and governance structure underpin our business. We are licensed as an Authorised Electronic Money Institution (AEMI) in the UK by the Financial Conduct Authority and in the Netherlands by De Nederlandsche Bank.
Modulr is a member of Stop Scams partnership.
Need support? Contact us 24/7 using the contact details below.
Informações de contato
Scale Space, 58 Wood Lane, W12 7RZ, London, Reino Unido
- +44 (0) 303 313 0060
- support@modulrfinance.com
- modulrfinance.com
4,5
Excelente
145 avaliações
Pede aos clientes que avaliem
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As pessoas também visitaram
Fast responses ending with a positive…
Fast responses ending with a positive solution.
Professional and helpful throughout.
3 de fevereiro de 2026
Resposta da Modulr
Thank you so much for your 5‑star review! We're delighted to hear you received fast responses and a positive resolution. Our team strives to be professional, helpful, and supportive throughout every interaction, so your feedback means a lot. If you ever need anything else, we’re here to help!
Very helpful and quick to resolve my…
Very helpful and quick to resolve my query
3 de fevereiro de 2026
Resposta da Modulr
Thank you so much for your 5‑star review! We're really glad we could help and get everything sorted quickly for you. If you ever need anything else, we’re always here to support you.
BRILLIANT VERY HELPFUL
29 de janeiro de 2026
Resposta da Modulr
Thank you so much for your kind feedback!
We’re delighted to hear you had such a positive experience and that our team was able to help you quickly and effectively. Providing clear, reliable support is exactly what we aim for, and it’s great to know we delivered that for you.
Thanks again for taking the time to share your review — we really appreciate it!
Refund netjes en correct opgelost door Modulr support
Na wat onduidelijkheid rondom een refund op mijn Plutus-kaart heeft Modulr support het uiteindelijk netjes opgepakt en opgelost. Nadat ik het verzoek via hun formulier had ingediend, werd er actief meegedacht en gevraagd om aanvullende informatie. Na het aanleveren van screenshots is de refund correct teruggestort op mijn bankrekening.
De communicatie was duidelijk en professioneel, en ik heb het gevoel dat mijn case serieus is behandeld. Fijn om te merken dat Modulr dit soort zaken nu rechtstreeks afhandelt en ook echt doorpakt.
Positieve ervaring met de support.
28 de janeiro de 2026
Resposta da Modulr
Thank you for sharing your positive experience!
We’re glad to hear that our support team was able to resolve the refund issue on your Plutus card clearly and correctly. It’s great that the follow‑up questions, screenshot review, and communication helped bring everything to a smooth conclusion.
Your feedback means a lot to us. We always aim to handle cases with care, transparency, and efficiency, so it’s encouraging to know you felt taken seriously throughout the process.
Thank you again for your trust and for taking the time to leave this review!
Amazing customer support
Julien and his team went far and beyond with their continuous support and guidance.
They have really set the example for how any client interaction should be handled.
Kudos to them.
21 de janeiro de 2026
Resposta da Modulr
Thank you for your kind words!
We’re thrilled to hear Julien and the team were able to support you so well. Your feedback means a lot to us!
Modulr AP needs a bug bounty
I would have expected that a year after they purchased Nook that the AP platform would be mature and polished. As a customer for the past 3 months I have been constantly identifying bugs in the AP platform and needing to escalate these as they affect basic functionality. It's clear that the engineering team behind Nook didn't do a great job and now Modulr is left to pick up the pieces... How can they be allowed to not provide the promised services, months after customers are onboarded?
16 de dezembro de 2025
Avaliação não solicitada
Resposta da Modulr
Thank you for sharing your feedback. We truly appreciate your patience and understand how frustrating these issues have been. Please rest assured that we’re actively working on improvements to the AP platform, and an update on your service will be provided shortly. Our team is committed to delivering the polished experience you expect, and we’re prioritising the resolution of the bugs you’ve encountered.
Sarah had complete knowlegde which made…
Sarah had complete knowlegde which made our experience much simplier and very time efficient.
Very helpful.
11 de dezembro de 2025
Resposta da Modulr
Thank you so much for your 5-star review! We’re thrilled to hear that Sarah’s knowledge made your experience simpler and time-efficient. Providing helpful and efficient support is always our goal, and your feedback means a lot to us. We’ll be sure to share your kind words with Sarah and the team.
If you ever need assistance again, don’t hesitate to reach out—we’re always happy to help!
Help from your support team was brilliant
Help from your support team was brilliant. Olivia couldn't have been more helpful. Well done!
27 de novembro de 2025
Resposta da Modulr
We're happy to hear that our support team was able to provide you with such a positive experience. Thank you for taking the time to share your feedback.
The agent I was dealing with
The agent I was dealing with - Marho O. has been great and very helpful.
Thank you
13 de outubro de 2025
Resposta da Modulr
We're happy to hear that the agent was helpful. We appreciate you taking the time to share your positive experience with us. Thank you!
Great support
The team were very responsive and provided clear instructions on how to use the manual payment functionality on the platform, that we hadn't had to use before. Great experience of customer support.
3 de outubro de 2025
Resposta da Modulr
Thank you so much for your kind words! We're really glad to hear that our team was able to support you effectively and provide clear guidance on the manual payment functionality. It's great to know your experience with our customer support was a positive one. If you ever need anything else, we're here to help!
Far too difficult to set up
Far too difficult to set up, just hard work. If you run a decent / tight ship and are competent, I cant see any reason to bother with Modulr. We tried it for the first time, sent money to the account and got calls from our bank immediately trying to spot fraud. Tried to log into the app to add users at different levels. That didnt work. Tried to use the web client, that didnt work. Overall dont see any point in the service. Just binned it off in the end and closed the account. Wont even go into the account set up process, which was just far too painful and a complete waste of time !
25 de setembro de 2025
Avaliação não solicitada
Resposta da Modulr
Thank you for taking the time to leave us a review, we really appreciate the feedback.
I am very sorry to hear about the difficulties that you have experienced and that you are disappointed with our products and services.
This is not the level of quality and care we expect of ourselves as we aim to provide excellent support both throughout the onboarding journey and thereafter.
Would you be able to provide a reference from when you reached out to us for support on any of these matters in order for us to be able to investigate further and ensure that the feedback is shared so that we can look to improve where possible?
Particularly more detail regarding the set-up being difficult, the app not working or the web client would be beneficial for us to make changes. Unfortunately, we cannot support in relation to your bank contacting you as this relates to their policies and procedures.
There are now better and cheaper alternatives
If you are a bookekping or accountancy practice and intend to use Modulr for payroll please be aware that Modulr have recently changed their pricing model and for small firms Telleroo are now a much cheaper and more polished solution. The recent price model increased the cost of processing 1 payroll payment by 86% because Modulr now force customers to a package with at least 35 transactions per month minimum. for very small employers this no longer maked Modulr a viable solution. An alternative is Telleroo who currently offer to process up to 10 transactions for each of our customers for free. The Telleroo starter package is also cheaper than Modulr's equivalent with more transactions included. I am very disappointed with the changes however we have no alternative but to put all of our new customers onto Telleroo instead.
1 de setembro de 2025
Avaliação não solicitada
Resposta da Modulr
Thank you for sharing your feedback. We’re genuinely sorry to hear that our recent pricing changes have impacted your business, and we understand how challenging this can be, especially for smaller firms.
We have done our best to maintain our pricing despite rising operational costs. The recent update was a difficult but necessary step to continue delivering a secure, reliable, and feature-rich payment experience. We recognise that this change may not suit every business model, and we appreciate your transparency in sharing how it affects your practice.
We’re grateful for your time with Modulr and respect your decision to explore alternatives. If circumstances change or you’d like to revisit our offering in the future, we’d be happy to support you again.
If you have any further questions or would like to discuss this in more detail, please reach out to us at growth@modulrfinance.com.
Resposta da Modulr
Thank you for the five-star review!
Fast and reliable payments…
Modulr makes paying our clients employees so effective as we can go right up to pay day and transfer funds if required. This has seen a huge reduction in overpayments when paying mid month in advance due to the ability to stop a payment and amend it.
21 de agosto de 2025
Avaliação não solicitada
Resposta da Modulr
Thank you so much for your fantastic review! We're thrilled to hear that Modulr has made paying your clients' employees more effective and flexible—especially right up to payday. It's great to know that the ability to stop and amend payments has helped reduce overpayments and made mid-month advances more manageable. We really appreciate your feedback and are glad to be supporting your success!
The Support given by ModulR is…
The Support given by ModulR is excellent!
Their team is there whenever you need them to resolve any issues and their response is very prompt!
30 de julho de 2025
Resposta da Modulr
We're happy to hear that you had an excellent support experience! We appreciate your positive feedback regarding our team's promptness and dedication to resolving issues. Thanks for sharing!
Great speedy customer service
24 de julho de 2025
Resposta da Modulr
We're happy to hear that you received great, speedy customer service! Thank you for your positive feedback; we appreciate it.
Onboarding was very slow and very…
Onboarding was very slow and very difficult to get responses from the Compliance team.
14 de julho de 2025
Resposta da Modulr
Thank you for taking the time to share your feedback. I'm really sorry to hear about the challenges you experienced with our onboarding process. That’s not the experience we aim to deliver.
We strive to provide a seamless experience for all our customers, and your feedback is invaluable in helping us identify areas where we can improve.
Having reviewed our records, I can see that the onboarding process has been completed. But if you require any further support, please don't hesitate to let us know, and we will be happy to help.
A very helpful member of staff.
A very helpful member of staff who guided me through the process that we didn't understand and resolved our issue.
15 de julho de 2025
Resposta da Modulr
Thank you for taking the time to leave such a positive review. I'm thrilled to hear that our team member was able to guide you through the process and resolve your issue efficiently.
At Modulr Finance, we strive to make every interaction as helpful as possible, and it's wonderful to know that our efforts made a difference for you. Your feedback truly motivates us to continue providing excellent service.
Thanks again for your kind words!
Lack of user refunds - Partner issues
I got about 1.9k stuck at modulr. They have ignored past emails about issues with a partner (they responded to a few. Mostly the one where the partner blamed Modulr for stuff)
Modulr have ignored past emails about GDPR issues, Security Issues and general company issues and respect (all this is about a partner)
No responds via emails from modulr. I sent them weekly-daily emails.
Ontop of the 1.9k. The partner they work with owes me 249eur + sub cost.
Edit: 2025-07-17: they left a responds. If they looked at the stuff I sent in and just spoke with the partner they would know those channels ended while back.
As well anything fiat releated is on Modulr to handle. So the delays is on Modlur at the end of the day.
Also Modulr have been fully aware of the issues after I told them about 2 or so months ago (if not 3). So the "thanks for brining it to our attention" is just PR. DNB have also forwarded my complaint to them.
15 de julho de 2025
Avaliação não solicitada
Resposta da Modulr
I'm sorry to hear about the difficulties you've experienced. Please note that as a customer of Plutus, Modulr is unable to provide direct support for issues related to their service or transactions.
We acknowledge that you have already been in contact with Plutus, and they have registered your concerns as a formal complaint. Since they are best placed to address the issue, I encourage you to continue working with their support team.
Regarding your concerns on GDPR and security, please be assured that we take these matters very seriously. As a regulated Electronic Money Institution, we undergo regular internal and external audits to ensure we comply with the highest security standards and regulatory requirements.
Thank you for bringing this to our attention. I genuinely hope your issue is resolved quickly through the appropriate channels with Plutus.
Sara Z
Sara Z. was absolutely wonderful to liaise with.
She was patient with my enquiry and level of detail I required since I was acting as a liaison and as a result, I was able to walk confident in the information she provided to me for my client.
10 de julho de 2025
Resposta da Modulr
Thank you for sharing your positive experience with us. We're delighted to hear that Sara provided you with the in-depth information you needed and that her patience and expertise helped you feel confident when liaising on behalf of your client.
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