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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

The product was significantly delayed as it was out of stock, but upon complaining about it I received a partial refund of the order. This was a kind gesture - it was not required under UK law but vol... Ver mais

Avaliado com 5 de um total de 5 estrelas

Ordered a ski jacket in the sale got a quick response from Alan to say jacket not as advertised, After a reassurance from myself to still process the order on agreement item could returned if w... Ver mais

Avaliado com 5 de um total de 5 estrelas

After some communication errors online, Alan the owner made sure to correct the mistake as soon as possible, he emailed me personally and sent my package on the quickest shipping to the United States.... Ver mais

Avaliado com 5 de um total de 5 estrelas

Went in looking for Christmas gifts but wasn't really sure what I wanted - team were extremely helpful and took the time to show me stock not actually on display. Came away with a load of great clothi... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de equipamentos e roupas para atividades ao ar livre
  2. Loja de artigos para esportes ao ar livre
  3. Loja de esquis

Escrito pela empresa

We are a family run, independent outdoor clothing and accessories retailer, based online and in the heart of West Berkshire. Our registered company name is Bambooty Limited. Why? Because we love bamboo products and sometimes manufacture some cool kit. We sell brands such as Kathmandu, Helly Hansen, Rossignol, Uvex, Dare 2b, Goldbergh, Picture Organic, Darn Tough, Hestra, Racer and many more. We want to ensure that you can always get your hands on equipment and clothing through a site that is functional, good value and bang up to date. We love outdoor sports as much as anyone which means that not only do we just love to test the kit ourselves but that we only stock the best. So whether you are off skiing in Whistler or hiking up Ben More, make the most of our great products and first class customer service.


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

101 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Como esta empresa usa o Trustpilot

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4,6

Todas as avaliações

(101)

1 avaliação nos últimos 12 meses

Escreva uma avaliação
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Avaliado com 5 de um total de 5 estrelas

Product delayed, but company offered support in return

The product was significantly delayed as it was out of stock, but upon complaining about it I received a partial refund of the order. This was a kind gesture - it was not required under UK law but voluntary as a means of compensating for the inconvenience of having to wait several weeks for delivery.

13 de julho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Customer service was 2nd to none. 1st Class!!

I must admit the customer service that I experienced with Montagne Sports was second to none and first class!
Having experienced a postal issue (Royal Mail issue) with an order (02/09/24) resulting in my order being held up I looked up the contact details for my order. Using WhatsApp (hesitantly thinking this is going nowhere) I sent a brief message outlining the issue. Within minutes I received a call back from Cath (in Newbury) who was keen to understand and deal with the problem. A skill that so many companies fall at the first fence with! Cath promised to get back to me with a resolution..... and that's exactly what happened, (again, something that other companies often fall at the 2nd fence with) promptly with my order now being reissued! 24hrs later my order arrived with all in order!!
I will definitely use Montagne Sports again!!

11 de setembro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Misleading promotion

I was sent a promotional email yesterday which was absolutely untrue - absolutely no “next season’s ski … kit now”:

NEXT SEASON'S SKI AND OUTDOOR KIT NOW, SAVE £100s

SPRING SALE until 6th MAY

There are 1000s of huge savings to be made right through to Monday 6th May. Why? Because for the first time in 10 years. I am taking time off, so the store will close until the end of November. But never fear the online store will continue 24/7 and we will operate an appointment system in the new unit we are moving to in the Parkway.

STEER CLEAR!

27 de abril de 2024
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

It was a fantastic price BUT …..

It was a fantastic price for a great pair of waterproof walking boots BUT the right boot appeared to have been on display in sunlight for a long time and the colour was faded. Not a big worry but the leather had shrunk so the left boot is a great fit but the right is too tight.
I’m trying to stretch the leather to my right foot but wonder which will give first, the boot or my foot.

9 de janeiro de 2024
Avaliado com 5 de um total de 5 estrelas

Great service…

I emailed to say There was a slight fault on one piece I bought and they replied within an hour and then sent a replacement item out immediately and t emailed a return label for me to return the first pair - all within days. Great service

5 de janeiro de 2024
Avaliado com 5 de um total de 5 estrelas

Customer service 👍

Ordered a ski jacket in the sale got a quick response from Alan to say jacket not as advertised, After a reassurance from myself to still process the order on agreement item could returned if wrong size.
Royal mail parcel service received the parcel but returned it to the supplier saying address not on their system ( they deliver here every week with letters)
After giving it a few extra days emailed the store and got a quick response and they reposted after still getting a kickback from Royal mail.
(Omitted street name)
Received item
Throughout the process, Alan and team were very professional and understanding.
Would definitely use the store again.

23 de outubro de 2023

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