The product was significantly delayed as it was out of stock, but upon complaining about it I received a partial refund of the order. This was a kind gesture - it was not required under UK law but vol... Ver mais
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Veja o que dizem as avaliações
Ordered a ski jacket in the sale got a quick response from Alan to say jacket not as advertised, After a reassurance from myself to still process the order on agreement item could returned if w... Ver mais
After some communication errors online, Alan the owner made sure to correct the mistake as soon as possible, he emailed me personally and sent my package on the quickest shipping to the United States.... Ver mais
Went in looking for Christmas gifts but wasn't really sure what I wanted - team were extremely helpful and took the time to show me stock not actually on display. Came away with a load of great clothi... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de equipamentos e roupas para atividades ao ar livre
- Loja de artigos para esportes ao ar livre
- Loja de esquis
Escrito pela empresa
We are a family run, independent outdoor clothing and accessories retailer, based online and in the heart of West Berkshire. Our registered company name is Bambooty Limited. Why? Because we love bamboo products and sometimes manufacture some cool kit. We sell brands such as Kathmandu, Helly Hansen, Rossignol, Uvex, Dare 2b, Goldbergh, Picture Organic, Darn Tough, Hestra, Racer and many more. We want to ensure that you can always get your hands on equipment and clothing through a site that is functional, good value and bang up to date. We love outdoor sports as much as anyone which means that not only do we just love to test the kit ourselves but that we only stock the best. So whether you are off skiing in Whistler or hiking up Ben More, make the most of our great products and first class customer service.
Informações de contato
Reino Unido
- montagnesports.com
4,6
Excelente
101 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great Seller - Product as described & at competitive price!
Am very happy with my purchase experience with Montagne Sports! The Ski Trousers I ordered arrived promptly and as described so I will definitely trade again in the future!
14 de maio de 2023
Resposta da Montagne Sports
Thank you for your feedback! We are glad you decided to share your positive experience in our store and hope to see you again soon!
~ The Team at Montagne Sports
Resposta da Montagne Sports
Thank you for your feedback! We are glad you decided to share your positive experience in our store and hope to see you again soon!
~ The Team at Montagne Sports
Price Problem
Very good jacket and delivered speedily, and on a Sunday.
It was disappointing to note that had I bought the jacket in the shop rather than online, I would have got a 50% saving. The price tag had a sale sticker on. Shop price £75, while the online price was £150.
I doubt I will use MONTAGNE SPORTS again because of this discrepancy between shop and online prices.
12 de abril de 2023
Resposta da Montagne Sports
Thank you for your feedback, Roland. The price sticker you saw was a price for existing customers to Montagne Sports, as we hosted a sale event for them. We acknowledge the confusion caused by this price sticker and as an apology, we would like to offer you £75 store credit to make up the difference between what you paid and the sticker. If you could please contact us via email at team@montagnesports.com, we can sort this for you and perhaps you might consider revising your review. ~ The Team at Montagne Sports
Quality service quality products
Genuine interest in clients , good recommendations of products no hard sell.good service in both reduced prices products and current 2023 ranges
11 de abril de 2023
Resposta da Montagne Sports
Thank you for your feedback! We are glad you decided to share your positive experience in our store and hope to see you again soon!
~ The Team at Montagne Sports
Had my size when all other uk and…
Had my size when all other uk and European sites had sold out. They picked up the phone (on a Saturday) and delivered on time. 5 Stars!
18 de março de 2023
Resposta da Montagne Sports
Thank you for your feedback! We are so glad that we could help you find what you were looking for. We are always happy to help.
~ The Team at Montagne Sports
Awful experience
Order some trousers that were in stock, got a mail to say it was an error and i'd get a refund. No refund - had to raise a case with Paypal. Awful service.
9 de março de 2023
Avaliação não solicitada
Resposta da Montagne Sports
Thank you for your feedback. We are sorry to see that you have had issues with your refund. Even though we send refunds as soon as possible, we have been experiencing issues with PayPal cancelling these refunds. We have not yet found out why and are striving to find a solution, in order to prevent more delayed refunds in future. We can assure you that customer service is a high priority with Montagne Sports and we are just as concerned with the refund issues as you are. If there is anything else we can do for you, please phone 07748748666 during store opening hours.
~ The Team at Montagne Sports
Top personal service
Alan and the team are very patient, helping me with some spare parts for Uvex helmet and sending them. Thanks guys - top service.
20 de março de 2023
Avaliação não solicitada
Resposta da Montagne Sports
Thank you for your feedback! We are glad that we could help you find what you needed. If you need anything else, just get in touch!
~ The Team at Montagne Sports
everyone was really helpful and the…
everyone was really helpful and the quality of equipement was great
9 de março de 2023
Resposta da Montagne Sports
Thank you for your review! We are glad you enjoyed your shopping experience with us and hope to see you again soon.
~ The Montagne Sports Team
Delivery was a little slow but all in…
Delivery was a little slow but all in all a good service.
1 de março de 2023
Resposta da Montagne Sports
Thank you for your feedback! Even though we send out our online orders to customers as soon as possible, there are occasions where industrial action and unexpected issues with delivery companies impacts on orders already in the delivery system. Please be assured that this is not a fault within our company, but an external factor not within our control.
~ The Montagne Sports Team
Great service
Goods delivered when expected unfortunately they were the wrong size and a larger size was unavailable. Sent them back for a refund which was back in my bank the day they received them … which is great service . Will definitely use this company in the future
17 de fevereiro de 2023
Resposta da Montagne Sports
Thank you for your review! We are glad we could make the experience a positive one!
~ The Montagne Sports Team
Good service and lovely product
11 de fevereiro de 2023
Resposta da Montagne Sports
Thank you for your review! We are glad you enjoyed your shopping experience with us!
~ The Montagne Sports Team
Friendly staff and a nice selection of…
Friendly staff and a nice selection of outdoor/ski gear
18 de dezembro de 2022
Resposta da Montagne Sports
Thank you for your review! We are glad you enjoyed your shopping experience with us!
~ The Montagne Sports Team
Great little ski shop
Great little ski shop! Good stock and brands, some good sales as well!
28 de janeiro de 2023
Resposta da Montagne Sports
Thank you for your review! We are glad you enjoyed your shopping experience with us!
~ The Montagne Sports Team
Great jacket
Great jacket, nice design, good ecological materials. Just need to be warmer. You have to use an extra layer
17 de dezembro de 2022
Resposta da Montagne Sports
Thank you for your feedback! We are glad you enjoyed your shopping experience with us!
~ The Montagne Sports Team
Very friendly and helpful!
4 de fevereiro de 2023
Resposta da Montagne Sports
Thank you for your review! We are glad you enjoyed your shopping experience with us!
~ The Montagne Sports Team
Excellent service and very friendly…
Excellent service and very friendly staff. I tried on several pairs of ski pants and they kept finding more options to try, as I could not find a good fit. Bought a pair and am very happy with my purchase.
14 de janeiro de 2023
Resposta da Montagne Sports
Thank you for your review! We always like to make sure that our customers find equipment which is a good fit to their needs. We are glad you enjoyed your shopping experience with us!
~ The Montagne Sports Team
Online shopping with a personal touch
The price of the snow boots was favourable compared to other retailers, they were delivered as expected, but the thing I appreciated the most was the hand-written note thanking me for my custom. I would definitely order again.
22 de fevereiro de 2023
Resposta da Montagne Sports
Thank you for your review! We always find ways to let our customers know that they are more than just numbers when they shop at Montagne Sports. We are happy to know that you enjoyed your experience with us!
~ The Montagne Sports Team
Resposta da Montagne Sports
Thank you for your review! We are glad you enjoyed your shopping experience with us!
~ The Montagne Sports Team
The Montagne Experience
Lovely to wander in and Browse... Helpful informed staff, who go out of their way to make sure you understand the product and get whats right for you. Prices are good, certainly in comparison to buying in the Alps...Some really beautiful kit...Excellent
1 de fevereiro de 2023
Resposta da Montagne Sports
Thank you for your review! We are glad you enjoyed your shopping experience with us and that you appreciated our product advise. We hope to see you shop with us again soon!
~ The Montagne Sports Team
Nice very pleasant assistant but I…
Nice very pleasant assistant but I expected her to be more informed about the products on offer. On realising she was unsure I should perhaps not have followed her advice. The recommended gloves were not sufficiently warm, even with my addition of silk liners, very disappointed.
18 de fevereiro de 2023
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