Customer service has always been good to me, I was graciously bumped up to Diamond out of no where from silver, increasing my daily bonus from .30 cents to 2 dollars, and best of all, redemptions are... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Since my previous review (August 31st, 2026) I have literally not gained VIP points. Still, bought / spun $1000s. And with all that effort, no movement, ever. I go into the live chat, again to ask, th... Ver mais
A empresa respondeu
Moozi has ALOT to offer. Good vip support team is amazing, and they care. Spsometimes slow to respond but the actions they take are well worth the wait. I find the telegram channel support to be lacki... Ver mais
A empresa respondeu
Always always always have the best experience playing and redemptions! Customer support is the best, Emily always goes out of her way to help! Everyone on support team is kind and quick to respond. Re... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
America's newest social casino! Wide range of games. Boutique game studio offering. Fast payouts. Real time customer service. Superior gaming experience.
Informações de contato
Estados Unidos
- support@moozi.com
- moozi.com
4,4
Excelente
2 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 98% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Literally the fastest redemption I've…
Literally the fastest redemption I've received
3 de outubro de 2026
Resposta da Moozi
Thank you for your support! 💖
We're thrilled to hear that you had a smooth experience with Moozi, from signing up and verifying your account to receiving your winnings. Your feedback means a lot to us, and we're committed to continuously enhancing our platform to provide the best possible experience for all Moozi players.
We look forward to bringing you even more exciting features and enjoyable moments in the future!
Moozi❤️support is super fast
Moozi❤️support is super fast
3 de outubro de 2026
Avaliação não solicitada
Resposta da Moozi
Thank you for your support! 💖
We're thrilled to hear that you had a smooth experience with Moozi, from signing up and verifying your account to receiving your winnings. Your feedback means a lot to us, and we're committed to continuously enhancing our platform to provide the best possible experience for all Moozi players.
We look forward to bringing you even more exciting features and enjoyable moments in the future!
this is the only platform iv ever been…
this is the only platform iv ever been on were I don't ever have any problems with redemption and its definitely the fastest and customer service helps me with complimentary coins almost every time I ask
2 de outubro de 2026
Avaliação não solicitada
Resposta da Moozi
Thank you for your support! 💖
We're thrilled to hear that you had a smooth experience with Moozi, from signing up and verifying your account to receiving your winnings. Your feedback means a lot to us, and we're committed to continuously enhancing our platform to provide the best possible experience for all Moozi players.
We look forward to bringing you even more exciting features and enjoyable moments in the future!
This site is by far one of the best to…
This site is by far one of the best to play on
2 de outubro de 2026
Resposta da Moozi
Thank you for your support! 💖
We're thrilled to hear that you had a smooth experience with Moozi, from signing up and verifying your account to receiving your winnings. Your feedback means a lot to us, and we're committed to continuously enhancing our platform to provide the best possible experience for all Moozi players.
We look forward to bringing you even more exciting features and enjoyable moments in the future!
I was loyal to Moozi for as long as I…
I was loyal to Moozi for as long as I can remember, I came to the conclusion that This platform and the people that run it have only one thing on their minds. Your deposits. I am very very disappointed with Moozi. I had my funds disappear from a slot midplay and asked for an investigation, they said they looked into the matter and redirected me to the app. I asked customer support for a detailed play through record and was told that only they were allowed to see the findings of this error but was then told that I was not allowed to see this record, and they closed that case. Recently I had some winnings that I wanted to redeem and couldn't because I was told it needed verification. I don't understand this because I've been redeeming to the debit card with no issues for about one year, also the debit card that they said needed verifying was already verified with documents I had sent in about a year ago. They told me that lie about the verification needed before I could redeem. My redemption was held for over 12 hours, and i also received an email stating the redemption processed immediately. I later found out that the third party redeemers were having issues. Whatever that means. Their was no transparency and the support staff was no help. Megan, Olivia, Emily, and one other are not my favorite agents. One that stood out is Bella, I have not had any issues with Bella. She's a great agent. I liked Moozi but these past few incidents made me have a change of heart. They gave me the title of VIP player but I think they throw that word around loosely. If you want to try out a stand out up and coming Social Casino, I highly recommend Coinsback Social Casino. They give back to their players tremendously!!! Moozi you're losing it. I liked you, but I feel like I'm starting to not. Do better!!! -Helen B
30 de setembro de 2026
Avaliação não solicitada
Resposta da Moozi
We’re sorry to hear that your experience didn’t meet your expectations. We understand how frustrating that can be.
If you’d like us to look into any specific concerns, please reach out to our support team directly through the live chat or email us at support@moozi.com, and we’ll be happy to review this further.
Great selection of games
Great selection of games, great customer service, overall great experience.
2 de outubro de 2026
Resposta da Moozi
Thank you for your support! 💖
We're thrilled to hear that you had a smooth experience with Moozi, from signing up and verifying your account to receiving your winnings. Your feedback means a lot to us, and we're committed to continuously enhancing our platform to provide the best possible experience for all Moozi players.
We look forward to bringing you even more exciting features and enjoyable moments in the future!
They are great
They are great! Lots of fun and paid out like they should! Highly recommend
18 de setembro de 2026
Resposta da Moozi
Thank you for your support! 💖
We're thrilled to hear that you had a smooth experience with Moozi, from signing up and verifying your account to receiving your winnings. Your feedback means a lot to us, and we're committed to continuously enhancing our platform to provide the best possible experience for all Moozi players.
We look forward to bringing you even more exciting features and enjoyable moments in the future!
Customer service is A++++
Has all the great providers that we all know and enjoy. The thing that sets them apart is their excellent customer service. Emily is always of great assistance with any issue escalating it so that the proper channels can address it promptly and with the best possible outcome. Payouts are quick. And VIP PROGRAM IS very player oriented. You won't regret switching over.
29 de setembro de 2026
Avaliação não solicitada
Resposta da Moozi
Thank you for your support! 💖
We're thrilled to hear that you had a smooth experience with Moozi, from signing up and verifying your account to receiving your winnings. Your feedback means a lot to us, and we're committed to continuously enhancing our platform to provide the best possible experience for all Moozi players.
We look forward to bringing you even more exciting features and enjoyable moments in the future!
Resposta da Moozi
Thank you for your support! 💖
We're thrilled to hear that you had a smooth experience with Moozi, from signing up and verifying your account to receiving your winnings. Your feedback means a lot to us, and we're committed to continuously enhancing our platform to provide the best possible experience for all Moozi players.
We look forward to bringing you even more exciting features and enjoyable moments in the future!
Terrible
Terrible! First the card redemption wasn’t working. I literally had to open up an account with a traditional bank in order to get my redemption! Do better!!!! You all should have other options available to your players because this is unacceptable
28 de setembro de 2026
Resposta da Moozi
We’re sorry to hear that your experience didn’t meet your expectations. We understand how frustrating that can be.
If you’d like us to look into any specific concerns, please reach out to our support team directly through the live chat or email us at support@moozi.com, and we’ll be happy to review this further.
I haven't received my money yet
28 de setembro de 2026
Resposta da Moozi
Thank you for your support! 💖
We're thrilled to hear that you had a smooth experience with Moozi, from signing up and verifying your account to receiving your winnings. Your feedback means a lot to us, and we're committed to continuously enhancing our platform to provide the best possible experience for all Moozi players.
We look forward to bringing you even more exciting features and enjoyable moments in the future!
I will have to say that my first day…
I will have to say that my first day using this site I redeemed 3 times and they were all instant. Today though I tried to redeem a measly $100 and they’ve marked it as “pending” so we’ll see how this goes…. I will update this once I receive my $100 that is if I receive it…..
27 de setembro de 2026
Resposta da Moozi
We’re sorry to hear that your experience didn’t meet your expectations. We understand how frustrating that can be.
If you’d like us to look into any specific concerns, please reach out to our support team directly through the live chat or email us at support@moozi.com, and we’ll be happy to review this further.
Best of Social Casinos
Customer service is fast, responsive and efficient. Redemption process was extremely simple without having to jump through hoops!
27 de setembro de 2026
Resposta da Moozi
Thank you for your support! 💖
We're thrilled to hear that you had a smooth experience with Moozi, from signing up and verifying your account to receiving your winnings. Your feedback means a lot to us, and we're committed to continuously enhancing our platform to provide the best possible experience for all Moozi players.
We look forward to bringing you even more exciting features and enjoyable moments in the future!
NO LONGER INSTANT REDEMPTIONS & THEY DON'T GIVE U ANY NOTICE OF THIS CHANGE!!!
I used to love Moozi bc redemptions were instant. I redeemed $100 tonight & it's still pending. There's no option to cancel & continue playing either so my money is just in limbo and not accessible. I've been verified for awhile & it's the same card I've always used & nothing has changed so there shouldn't be any issues. Moozi was in my top 3 sites to play on until now. They also gave no notice that it's no longer instant redemption. If u don't mind waiting up to 4 days to get paid according to support then it's a great site with alot of games.
26 de setembro de 2026
Resposta da Moozi
We’re sorry to hear that your experience didn’t meet your expectations. We understand how frustrating that can be.
If you’d like us to look into any specific concerns, please reach out to our support team directly through the live chat or email us at support@moozi.com, and we’ll be happy to review this further.
The game is engaging fair and pays…well.
The game is engaging fair and pays consistently.It has enhanced my Casino and recreational experience.Sooooo enjoyable and dependable.I wouldnt yrade for the world.Gooooo Moozi!!!!
27 de setembro de 2026
Avaliação não solicitada
Resposta da Moozi
Thank you for your support! 💖
We're thrilled to hear that you had a smooth experience with Moozi, from signing up and verifying your account to receiving your winnings. Your feedback means a lot to us, and we're committed to continuously enhancing our platform to provide the best possible experience for all Moozi players.
We look forward to bringing you even more exciting features and enjoyable moments in the future!
Discounts and Fast Redemption
Great discounted coin packages to purchase. Fast redemption. Outstanding overall experience.
25 de setembro de 2026
Resposta da Moozi
Thank you for your support! 💖
We're thrilled to hear that you had a smooth experience with Moozi, from signing up and verifying your account to receiving your winnings. Your feedback means a lot to us, and we're committed to continuously enhancing our platform to provide the best possible experience for all Moozi players.
We look forward to bringing you even more exciting features and enjoyable moments in the future!
Very hard to win
Very hard to win, go 100s of spins to trigger “random” bonuses and sometimes don’t even win .01 in the bonus round. Lose a ton to win back a small portion. Not worth it
19 de setembro de 2026
Avaliação não solicitada
Resposta da Moozi
We’re sorry to hear that your experience didn’t meet your expectations. We understand how frustrating that can be.
If you’d like us to look into any specific concerns, please reach out to our support team directly through the live chat or email us at support@moozi.com, and we’ll be happy to review this further.
Every week I get a promo code as a VIP
Every week I get a promo code as a VIP. This week after i spent a good amount of moey, there was no promo code. There wasnt an explanation for it when i asked. Just no promo code. They will notify me when there is one. Been getting them every week for a long time. Wouldve like to know why i didnt get pne this week and thats all they said. Im the highest tier which is Moozi Black. And i dont feel like a VIP sometimes when i get responses like that. They usually are great, but this time i felt like " dont bother us with that"
25 de setembro de 2026
Avaliação não solicitada
Resposta da Moozi
We’re sorry to hear that your experience didn’t meet your expectations. We understand how frustrating that can be.
If you’d like us to look into any specific concerns, please reach out to our support team directly through the live chat or email us at support@moozi.com, and we’ll be happy to review this further.
Customer service is very friendly and…
Customer service is very friendly and ready to help immediately.
24 de setembro de 2026
Avaliação não solicitada
Resposta da Moozi
Thank you for your support! 💖
We're thrilled to hear that you had a smooth experience with Moozi, from signing up and verifying your account to receiving your winnings. Your feedback means a lot to us, and we're committed to continuously enhancing our platform to provide the best possible experience for all Moozi players.
We look forward to bringing you even more exciting features and enjoyable moments in the future!
You can win every once in a while
You can win every once in a while, but majority of the time you will lose I feel like these places are scam people
10 de setembro de 2026
Avaliação não solicitada
Resposta da Moozi
We’re sorry to hear that your experience didn’t meet your expectations. We understand how frustrating that can be.
If you’d like us to look into any specific concerns, please reach out to our support team directly through the live chat or email us at support@moozi.com, and we’ll be happy to review this further.
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