Customer service has always been good to me, I was graciously bumped up to Diamond out of no where from silver, increasing my daily bonus from .30 cents to 2 dollars, and best of all, redemptions are... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Since my previous review (August 31st, 2026) I have literally not gained VIP points. Still, bought / spun $1000s. And with all that effort, no movement, ever. I go into the live chat, again to ask, th... Ver mais
A empresa respondeu
Moozi has ALOT to offer. Good vip support team is amazing, and they care. Spsometimes slow to respond but the actions they take are well worth the wait. I find the telegram channel support to be lacki... Ver mais
A empresa respondeu
Always always always have the best experience playing and redemptions! Customer support is the best, Emily always goes out of her way to help! Everyone on support team is kind and quick to respond. Re... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
America's newest social casino! Wide range of games. Boutique game studio offering. Fast payouts. Real time customer service. Superior gaming experience.
Informações de contato
Estados Unidos
- support@moozi.com
- moozi.com
4,4
Excelente
2 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 98% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I would rate them at a -100 if possible…
I would rate them at a -100 if possible don't waste your time or money playing here they do nothing but jack you around lie to your face about the way they operate blast all over social media about how fast their redemptions are the games suck barley ever hit anything and when you finally do hit something it's always under review to be approved and the customer service is a joke they do nothing but blatantly lie to your face and things always have to be passed to another department your issue has been escalated to the relevant department and will contact you by email when we have an answer or they try to be apologetic and sound all nice but get nothing done customer service can do nothing they accomplish nothing they solve nothing they don't care they'll ignore your messages and make you wait until they feel like doing something. This is exactly why their sister casino zula couldn't make it when they started out it was pretty decent it's done nothing to go downhill customer service has gotten nothing but worse you can never talk to a supervisor or anybody that can get something done they just make you wait and wait and wait and wait and wait don't waste your money don't waste your time they're lying crooked thieves that need to be shut down I file a complaint with the local attorney general I filed a complaint with the better Business bureau and I filed a complaint with the Federal trade commission and I'm going to blast anywhere and everywhere I can about how much of a bogus deceptive site this is. Learn from my experience keep your money or spend it elsewhere don't give this place a penny
14 de setembro de 2026
Avaliação não solicitada
Resposta da Moozi
We’re sorry to hear that your experience didn’t meet your expectations. We understand how frustrating that can be.
If you’d like us to look into any specific concerns, please reach out to our support team directly through the live chat or email us at support@moozi.com, and we’ll be happy to review this further.
Love Moozi most of the time lol.
Love Moozi most of the time lol.. redemptions usually quick and instant
14 de setembro de 2026
Resposta da Moozi
Thank you for your support! 💖
We're thrilled to hear that you had a smooth experience with Moozi, from signing up and verifying your account to receiving your winnings. Your feedback means a lot to us, and we're committed to continuously enhancing our platform to provide the best possible experience for all Moozi players.
We look forward to bringing you even more exciting features and enjoyable
My redemptions has always been instant
My redemptions has always been instant. Then all of a sudden I have to wait 1-2 days. I play just for the convenience of instant redemptions. Then Emily didn't answer my questions in chat about this matter. You'd think that they would know why. Instead of having to wait more for it to be transfered to a different department, and they have to look at everything then I have to wait more and more. Its only $100. I have had instant redemptions for way more then that. It's crazy how they pick and choose when it's instant and when it's not.
14 de setembro de 2026
Resposta da Moozi
We’re sorry to hear that your experience didn’t meet your expectations. We understand how frustrating that can be.
If you’d like us to look into any specific concerns, please reach out to our support team directly through the live chat or email us at support@moozi.com, and we’ll be happy to review this further.
This by far has been the fastest payout…
This by far has been the fastest payout of any casino. Thanks Moozi’
14 de setembro de 2026
Resposta da Moozi
Thank you for your support! 💖
We're thrilled to hear that you had a smooth experience with Moozi, from signing up and verifying your account to receiving your winnings. Your feedback means a lot to us, and we're committed to continuously enhancing our platform to provide the best possible experience for all Moozi players.
We look forward to bringing you even more exciting features and enjoyable
Resposta da Moozi
Thank you for your support! 💖
We're thrilled to hear that you had a smooth experience with Moozi, from signing up and verifying your account to receiving your winnings. Your feedback means a lot to us, and we're committed to continuously enhancing our platform to provide the best possible experience for all Moozi players.
We look forward to bringing you even more exciting features and enjoyable
Not very happy with Moozi and my VIP…
Not very happy with Moozi and my VIP experience so far.
3 de agosto de 2026
Resposta da Moozi
We’re sorry to hear that your experience didn’t meet your expectations. We understand how frustrating that can be.
If you’d like us to look into any specific concerns, please reach out to our support team directly through the live chat or email us at support@moozi.com, and we’ll be happy to review this further.
They answered my questions quickly and…
They answered my questions quickly and escalated what needed to correct management! Very nice and efficient!! Moozi is my #1 site
13 de setembro de 2026
Avaliação não solicitada
Resposta da Moozi
Thank you for your support! 💖
We're thrilled to hear that you had a smooth experience with Moozi, from signing up and verifying your account to receiving your winnings. Your feedback means a lot to us, and we're committed to continuously enhancing our platform to provide the best possible experience for all Moozi players.
We look forward to bringing you even more exciting features and enjoyable
This casino operates in a fashion that…
This casino operates in a fashion that resembles most toddlers when they throw a tantrum, they do whatever they want when they want all while drawing a line of the sand, tough our way or the highway. They demoted my VIP status from silver back all the way down to bronze 0% the absolute lowest the VIP can possibly be giving me a false reason behind the demotion saying it was a VIP transfer promotion which it wasn’t while fighting this and dealing with very rude customer support agents I managed to show enough proof for them to change it back to silver. I had my status back for a whole month and a half before they decided to knock it back down to bronze 0% siding the same BS excuse as they did before, calling it a VIP transfer promotion that ended. They are liars who can never be wrong no matter what proof you have. It doesn’t matter you don’t matter I signed up for my account in September 2024 two years of plane and deposits and now I am at the lowest possible tier for VIP possible , new sign ups. Have a higher VIP than I do right now. So stay away from Moozi their games rarely win anyways they will take from you as soon as they decide so. They are liars. They are toddlers throwing tantrums. They get what they want , you don’t matter.
11 de setembro de 2026
Avaliação não solicitada
Resposta da Moozi
We’re sorry to hear that your experience didn’t meet your expectations. We understand how frustrating that can be.
If you’d like us to look into any specific concerns, please reach out to our support team directly through the live chat or email us at support@moozi.com, and we’ll be happy to review this further.
Resposta da Moozi
Thank you for your support! 💖
We're thrilled to hear that you had a smooth experience with Moozi, from signing up and verifying your account to receiving your winnings. Your feedback means a lot to us, and we're committed to continuously enhancing our platform to provide the best possible experience for all Moozi players.
We look forward to bringing you even more exciting features and enjoyable
They used to be the best of the best
They used to be the best of the best. Better than any other online casino by far! Something changed within the company that has caused them to turn into complete garbage! I have spent over $200,000 with them in the 7 months that I have been with them. I’ve reached the top VIP tier (black tier/invitation only) and even while holding a top vip status they started treating us like shit! My vip managers used to be amazing, now I literally cannot get a response from 1 of them and the other only responds once per day. Literally if I need to discuss something it’ll take a week or longer (whatever response I get is all I’m getting for 24 hours)!!!!! And lastly the bonuses moozi gives used to be the best bonuses I’ve ever seen in the online casino world, without warning my bonuses have been cut by 70-80%!!!! I sure hope things change so I can stay and continue being a loyal player, I have so much invested into these guys I want nothing more than to come back and edit this review because things get back to normal, until then this is my honest opinion.
10 de setembro de 2026
Avaliação não solicitada
Resposta da Moozi
We’re sorry to hear that your experience didn’t meet your expectations. We understand how frustrating that can be.
If you’d like us to look into any specific concerns, please reach out to our support team directly through the live chat or email us at support@moozi.com, and we’ll be happy to review this further.
Resposta da Moozi
Thank you for your support! 💖
We're thrilled to hear that you had a smooth experience with Moozi, from signing up and verifying your account to receiving your winnings. Your feedback means a lot to us, and we're committed to continuously enhancing our platform to provide the best possible experience for all Moozi players.
We look forward to bringing you even more exciting features and enjoyable
Self excluded myself
Self excluded myself
So a couple of weeks ago I totalled my deposits to withdrawals and in the end I have lost every bit of the $35,000 plus in last 6 months. I have nothing to show for any of it. So I requested my account to be closed permanently. I asked different times and was offered free coins... I took them who wouldn't. Well I lost that another $2,000. I am sure they can figure out that I'm not into it for fun.. yeah it's fun to win but overall I have won nothing. I just want to say that they were inconsiderate and didn't not respect my requests to close the account.. so I self excluded the maximum of 90 days because I can't get them to close the account.
10 de setembro de 2026
Avaliação não solicitada
Resposta da Moozi
We’re sorry to hear that your experience didn’t meet your expectations. We understand how frustrating that can be.
If you’d like us to look into any specific concerns, please reach out to our support team directly through the live chat or email us at support@moozi.com, and we’ll be happy to review this further.
Resposta da Moozi
Thank you for your support! 💖
We're thrilled to hear that you had a smooth experience with Moozi, from signing up and verifying your account to receiving your winnings. Your feedback means a lot to us, and we're committed to continuously enhancing our platform to provide the best possible experience for all Moozi players.
We look forward to bringing you even more exciting features and enjoyable moments in the future!
Instant redemption!!
Instant redemption is what made my experience great! I mean it was within seconds my redemption hit my account. Thank you Moozi!!
10 de setembro de 2026
Resposta da Moozi
Thank you for your support! 💖
We're thrilled to hear that you had a smooth experience with Moozi, from signing up and verifying your account to receiving your winnings. Your feedback means a lot to us, and we're committed to continuously enhancing our platform to provide the best possible experience for all Moozi players.
We look forward to bringing you even more exciting features and enjoyable moments in the future!
Excellent
Excellent. I love their games, and customer service is very fast and effective. I recommend it.
9 de setembro de 2026
Resposta da Moozi
Thank you for your support! 💖
We're thrilled to hear that you had a smooth experience with Moozi, from signing up and verifying your account to receiving your winnings. Your feedback means a lot to us, and we're committed to continuously enhancing our platform to provide the best possible experience for all Moozi players.
We look forward to bringing you even more exciting features and enjoyable moments in the future!
I like moozi
I like moozi , but y’all are making it so hard to hit on here and y’all don’t give free play $1.50 for a person who play everyday and your percentage take entirely too long to go up. I played this game every day and I don’t think I am a gold member yet losing 1000s.
8 de setembro de 2026
Resposta da Moozi
We’re sorry to hear that your experience didn’t meet your expectations. We understand how frustrating that can be.
If you’d like us to look into any specific concerns, please reach out to our support team directly through the live chat or email us at support@moozi.com, and we’ll be happy to review this further.
Used to be in my top 3
Used to be in my top 3, even moving to the number 1 spot more recently. However, they hook you by letting you win and then suddenly flip a switch and no matter what game you play or how much you deposit, you will not win. Not just not win, but not even really have any back and forth. You certainly won’t ever get above $100 to cash out unless you start out by depositing much more than that. It’s disappointing. I thought I finally found my absolutely favorite. This one and another one are doing the exact same thing. I’d be cautious here.
8 de setembro de 2026
Avaliação não solicitada
Resposta da Moozi
We understand that different users will experience different gaming outcomes at times. That is part of what makes the experience vibrant and exciting, but equally we understand that at times some users may feel like outcomes aren't going their preferred way. We can say with confidence that all our games operate using Random Number Generator (RNG) technology to ensure fair play and our games are supplied by reputable, independent, third parties to maintain transparency and fairness. It is also important to remember that RNG is a guide only and outcomes tend to only reflect the RNG after longer periods of time. Short-term outcomes can vary significantly.
Moozi is the best
Moozi is the best! If you win, you can redeem it within seconds! I don’t know any other site that does. I have been playing for 3 years.
7 de setembro de 2026
Avaliação não solicitada
Resposta da Moozi
Thank you for your support! 💖
We're thrilled to hear that you had a smooth experience with Moozi, from signing up and verifying your account to receiving your winnings. Your feedback means a lot to us, and we're committed to continuously enhancing our platform to provide the best possible experience for all Moozi players.
We look forward to bringing you even more exciting features and enjoyable moments in the future!
Resposta da Moozi
Thank you for your support! 💖
We're thrilled to hear that you had a smooth experience with Moozi, from signing up and verifying your account to receiving your winnings. Your feedback means a lot to us, and we're committed to continuously enhancing our platform to provide the best possible experience for all Moozi players.
We look forward to bringing you even more exciting features and enjoyable moments in the future!
Fastest withdraw u will see
The fact that I literally withdrew my money you know I got up to like a 150 and I was curious to see if it was the real deal and I hit withdraw exited out of the gaming platform on the browser logged into my bank account and the money was already there that fast
5 de setembro de 2026
Resposta da Moozi
Thank you for your support! 💖
We're thrilled to hear that you had a smooth experience with Moozi, from signing up and verifying your account to receiving your winnings. Your feedback means a lot to us, and we're committed to continuously enhancing our platform to provide the best possible experience for all Moozi players.
We look forward to bringing you even more exciting features and enjoyable moments in the future!
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