I booked the Novotel el-Borg in Cairo with this website. On check-in I was advised that the Novotel charges a premium city tax with bookings using morerooms. This has added $330 city tax to my 5 nigh... Ver mais
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Veja o que dizem as avaliações
I have Just Returned from an overnight stay in London at the Thistle Hotel Bloomsbury. More rooms.com was so competively priced compared to other providers including the direct price of the hotel,t... Ver mais
A empresa respondeu
Did anyone happen to notice all the response letters to the customer from this company are EXACTLY the same? Thats because they aren't a real company. Also notice in their address in says "New Jersey"... Ver mais
A empresa respondeu
I accidentally booked the wrong nights for my upcoming summer holiday. I rang through to the call centre expecting a long wait, but the phone was the answered straight away by Theo Slavic. He was very... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Morerooms is a leading online accommodation provider based in Jersey City, New Jersey. We are passionate about providing our customers with the perfect hotel, apartment or villa that best suits their desired budget, activities and any personal requirements.
Informações de contato
35 Journal Square, NJ 07306, New Jersey, Estados Unidos
- 1866 389 9767
- support@morerooms.com
- morerooms.com
4,1
Muito Bom
835 avaliações
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Excellent customer support from Naomi…
Excellent customer support from Naomi Green who confirmed my booking and gave me a follow up call to ensure I had received my voucher. I will definitely use Morerooms in the future.
16 de maio de 2025
Avaliação não solicitada
Resposta de Morerooms
Dear Jo,
We are thrilled to hear about your positive experience with Naomi Green. It's wonderful to know that she provided such excellent customer support and ensured your booking went smoothly. We value your feedback and appreciate your kind words.
We look forward to welcoming you back in the future.
Team Morerooms
Great customer Service - Had an issue with confirmation which…
Had an issue with confirmation which was an error on my part. Morerooms resolved it very quickly and with no issues.
15 de maio de 2025
Avaliação não solicitada
Resposta de Morerooms
Dear Hari,
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with us. It’s always our goal to provide fast, professional service, and we’re glad to know we hit the mark.
We look forward to serving you again in the future!
Team Morerooms
Resposta de Morerooms
Dear Jainam,
We appreciate your kind words and are thrilled to hear about your positive experience. We strive to provide our customers with a seamless and hassle-free booking process. We are committed to providing exceptional service and are glad that you were satisfied with our support.
Team Morerooms
I would like to say Naomi Green…
I would like to say Naomi Green provided me 5 star customer service and sorted my cancellation promptly as my plans changed and I no longer needed this booking.
29 de abril de 2025
Avaliação não solicitada
Resposta de Morerooms
Dear Ashok,
We appreciate you taking the time to share your experience. We're glad to hear that you received excellent customer service from Naomi Green. We strive to provide our customers with the best possible experience, and we're happy to hear that Naomi was able to assist you with your cancellation.
Team Morerooms
It was very easy to book
It was very easy to book with them. Then I had to cancel it due to personal reasons. They have a 24/7 telephone number that is helpful. Within few minutes spoke to an operator and they cancelled the booking without any hassle. A very really helpful staff who sorted it out for me diligently. I am very satisfied with their service.
13 de abril de 2025
Avaliação não solicitada
Resposta de Morerooms
Dear Christine,
We appreciate your kind words and are thrilled to hear about your positive experience. We strive to provide our customers with a seamless and hassle-free booking process, and it's wonderful to know that our 24/7 customer service team was able to assist you promptly and efficiently. We are committed to providing exceptional service and are glad that you were satisfied with our support.
Team Morerooms
Not helpful with reservation mistake
We are not happy about the communication with this site. They would not attempt to help us with a solution to our problem.
11 de abril de 2025
Avaliação não solicitada
Resposta de Morerooms
Dear Dianne,
Greetings from Morerooms !
We deeply regret the disappointments you've experienced, and we want to sincerely apologize for any inconvenience caused. It was never our intention for such a situation to arise, and we take your feedback seriously. Kindly provide us with the booking details (Registered email address) so that we can effectively address your concerns and ensure your satisfaction.
Team Morerooms
Naomi was very helpful good customer service
Good customer service Naomi was very helpful.
11 de abril de 2025
Avaliação não solicitada
Resposta de Morerooms
Dear Ali,
We’re thrilled to hear that you had a wonderful experience with "Naomi"!
Thank you for the fantastic review. We truly appreciate your kind words and look forward to the opportunity to work with you again in the near future.
Team Morerooms
Moreroom assistant Naomi was excellent
Moreroom assistant Naomi was excellent, understood my query and helped to resend my confirmation quickly and efficiently. Very happy.
10 de abril de 2025
Avaliação não solicitada
Resposta de Morerooms
Dear Joe,
We are so happy that you enjoyed your experience with "Naomi"
We appreciate the great review and look forward to working with you again soon.
Team Morerooms
MoreRooms representative
MoreRooms representative, Naomi Green, went above and beyond to assist our team in rectifying a booking issue. We are pleased that she was able to ensure both our team members are confirmed at the event hotel after 1 of the 2 rooms had been initially dropped after the confirmation process. Thank you Naomi for the time spent with us over the phone to ensure our team was taken care of!
1 de abril de 2025
Avaliação não solicitada
Resposta de Morerooms
Dear Shelly,
We are so happy that you enjoyed your experience with "Naomi"
We appreciate the great review and look forward to working with you again soon.
Team Morerooms
Amber Wilson was really helpful and…
Amber Wilson was really helpful and sorted my refund out immediately.
Thank you
24 de março de 2025
Avaliação não solicitada
Resposta de Morerooms
Dear Rosemary,
We’re thrilled to hear that you had a wonderful experience with "Amber"!
Thank you for the fantastic review. We truly appreciate your kind words and look forward to the opportunity to work with you again in the near future.
Team Morerooms
Complete scam
Complete scam, I made a reservation but then got an email saying it was in the process of being confirmed.
They then emailed me to say the price had more than doubled and requesting extra payment.
They then offered to refund less than my full payment.
I will not book with this company again and I do not think they should be shown on Trivago at all.
26 de março de 2025
Avaliação não solicitada
Resposta de Morerooms
Dear Nick,
Greetings from Morerooms !
We deeply regret the disappointments you've experienced, and we want to sincerely apologize for any inconvenience caused. It was never our intention for such a situation to arise. We greatly value your feedback and assure you that we will take the required measures to prevent any recurrence of such situations in the future, thereby enhancing customer satisfaction.
Team Morerooms
Theo Slavic was excellent & handled my…
Theo Slavic was excellent & handled my request very friendly, knowledgeable, & professionally. A+++ & 5 STAR 🌟 *****
14 de março de 2025
Avaliação não solicitada
Resposta de Morerooms
Dear Mikki,
We’re thrilled to hear that you had a wonderful experience with "Theo"!
Thank you for the fantastic review. We truly appreciate your kind words and look forward to the opportunity to work with you again in the near future.
Team Morerooms
I made some reservations through…
I made some reservations through Morerooms and THEO helped me, He gave me a great service and he was very helpful also with my cancellation. I loved his service, Good Job
JACKIE
20 de fevereiro de 2025
Avaliação não solicitada
Resposta de Morerooms
Dear Shakeh,
We’re thrilled to hear that you had a wonderful experience with "Theo"!
Thank you for the fantastic review. We truly appreciate your kind words and look forward to the opportunity to work with you again in the near future.
Team Morerooms
Love these guys (to rot in hell)
Did anyone happen to notice all the response letters to the customer from this company are EXACTLY the same? Thats because they aren't a real company. Also notice in their address in says "New Jersey" and under that "United Kingdom". Just more scumbag India thieves ripping people off.
15 de fevereiro de 2025
Avaliação não solicitada
Resposta de Morerooms
Dear Evan,
Thank you for sharing your feedback. We genuinely appreciate the opportunity to listen and improve.
We understand that trust is essential, and we want to assure you that we are a legitimate company dedicated to serving our customers with integrity. If there has been any confusion regarding our communication or company details, we sincerely apologize for any misunderstanding.
Our goal is always to provide a positive experience, and we would love the chance to address any concerns you may have. Please feel free to reach out to us at support@morerooms.com—we are more than happy to assist you.
Regards
Morerooms Team
I made a reservation with Morerooms and their customer service is great!
I made a reservation with Morerooms and needed customer support, which I received rapidly. Then I needed to cancel the reservation and Alvin helped me quickly and professionally with my request. I am now awaiting a full refund, which Alvin told me will be processed on the next business day.
8 de fevereiro de 2025
Avaliação não solicitada
Resposta de Morerooms
Dear Michael,
We’re thrilled to hear that you had a wonderful experience with "Alvin"!
Thank you for the fantastic review. We truly appreciate your kind words and look forward to the opportunity to work with you again in the near future.
Team Morerooms
James Smith
James Smith, you are really wonderful guy, really appreciate your work.James Smith from hotel dept is a gem.
30 de janeiro de 2025
Avaliação não solicitada
Resposta de Morerooms
Dear Armon,
We are so happy that you enjoyed your experience with "James"
We appreciate the great review and look forward to working with you again soon.
Team Morerooms
Booking
Just spoke with Alvin who helped complete my booking. Was very courteous and kind and waited until I received my confirmation to make sure all was good. First time booking with them but definitely won't be my last!
26 de janeiro de 2025
Avaliação não solicitada
Resposta de Morerooms
Dear Diane,
We’re thrilled to hear that you had a wonderful experience with "Alvin"!
Thank you for the fantastic review. We truly appreciate your kind words and look forward to the opportunity to work with you again in the near future.
Team Morerooms
Alvin Smith
Alvin promptly worked on my request. He is polite and pays attention to the customer concerns. He explained the process clearly and I would be happy to recommend his service to others.
21 de janeiro de 2025
Avaliação não solicitada
Resposta de Morerooms
Dear Guest,
We are so happy that you enjoyed your experience with "Alvin"
We appreciate the great review and look forward to working with you again soon.
Team Morerooms
Claimed my card wouldn't work
Claimed my card wouldn't work, but bank confirms they never tried to take the money. Then magically the rooms we booked were not longer available at the same price! Clearly they made an error but wouldn't just be honest about it.
17 de janeiro de 2025
Avaliação não solicitada
Resposta de Morerooms
Dear Jacob,
Greetings from Morerooms !
We deeply regret the disappointments you've experienced, and we want to sincerely apologize for any inconvenience caused. It was never our intention for such a situation to arise. We greatly value your feedback and assure you that we will take the required measures to prevent any recurrence of such situations in the future, thereby enhancing customer satisfaction.
Team Morerooms
Amber Wilson…excellent service.
Amber Wilson provided me with excellent service and more than lived up to the great reviews I had seen when I researched your company.
9 de janeiro de 2025
Avaliação não solicitada
Resposta de Morerooms
Dear Guest,
We are so happy that you enjoyed your experience with "Amber"
We appreciate the great review and look forward to working with you again soon.
Team Morerooms
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