Brilliant staff who keep you updated at every step of the journey of buying a new home. I would definitely recommend this service to anyone I know due to the efficient and stress free experience I had with Mortimers.

I would highly recommend this estate agents after two years with another agent I moved to Mortimers and it has sold.Charlotte was fantastic I am in Australia but that did not matter her communication with me was fantastic she informed me of everything that was going on and can only say thank you. Ben the manager was also great it didn’t seem to matter what time of day I contacted him I always got a response. Please if you want to sell don’t go with anyone else

Having known Ben Phillips the manager at Clitheroe for a number of years I knew I would be in good hands selling my property with him. Ben is a conscientious hard working and committed individual and nothing is too much trouble. Big thanks also to Charlotte Barker for helping to get things moving in the last few days when things were getting stressful. I would not hesitate in recommending Mortimers Clitheroe to sell your property and thank you again.

In my opinion, a buyer is not a customer when dealing with an estate agent. This is an important consideration.

Here is my experience.

I was contacted by my conveyancing solicitor at 11:02 on moving day and was informed that the purchase had completed and I could now collect my keys from Mortimer's. The new property now legally belonged to me and, as such, I proceeded to vacate my former home.

At 12:05, I was contacted by a representative at Mortimer's to let me know I should be able to collect the keys within an hour and that they would be back in touch. By this time, with possessions in transit, I was already travelling to Mortimer's Accrington branch. I parked nearby to await the call from them.

This was the first red flag. In a legal sense, the property was sold with vacant possession and completion had taken place. At this point the property should have been empty of possessions and occupants, It now belonged to me.

By 14:20, I had received no call, so I called Mortimer's. I was informed that they would make enquiries and call me back. They called back 2 minutes later and informed me that the sellers had not delivered the keys to the Accrington branch and that upon calling them, their phone went straight to voicemail.

They informed me that they would call back when they had managed to make contact with the sellers.

By now it was very clear that something was wrong. Having received no call back after 25 minutes, at 14:45 I contacted my solicitor for advice. I was advised that there had now been a breach of contract and that she would make contact with the seller's solicitor.

Over the next 2 hours, various calls and emails were exchanged between myself and my solicitor.

Eventually, at 16:38 I received a call from Mortimer's to say that the keys had now been dropped off and I could collect them. I collected them 2 minutes later and proceeded to travel to my new property.

I arrived 13 minutes later, at 16:53, only to discover that the sellers were still moving their belongings from the property.

I immediately contacted Mortimer's and was informed by them that this was now a legal matter to be resolved by solicitors.

I'd like to be able to offer the opinion that Mortimer's had washed their hands of me, but...

Again, in my opinion, a buyer is not a customer when dealing with an estate agent. Mortimer's did not treat me as a customer and consequently, they were not serving me. In the end, they were unapologetic and remained distant from the predicament I found myself in.

I asked myself many questions on moving day, such as "Why were my keys not available to collect on completion?", "Could anybody other than the sellers have known that the property was not vacant?", and "Could anyone have kept me better informed?".

I'll likely never know, but I do have my own theory. I'll leave you to form yours.

From the first meeting with Ben who came out to value my property, throughout my property selling journey, and subsequent purchasing of a new property, the team at Mortimers were fantastic.
Charlotte, Elisha and Mia kept in touch regularly with updates and responded promptly to any queries.
The whole team were extremely professional, yet friendly and personable, and dealt with sensitive issues confidentially and empathetically which was much appreciated.
I would highly recommend!

I have had a fantastic experience with Sarah so far. She has been so helpful in explaining the rental procedures, giving advice and being fast and efficient at responding to queries and arranging things for me. The rest of the letting team have also been prompt at replying to my emails.

All staff involved in the sale of the property supported me in a timely manner and were considerate of a difficult situation.

Joe was very helpful from the start and let me know what I needed to know. A credit to Mortimers. Everyone of them to be honest. Well done.

Mortimers helped me with every step of selling my property.

All the staff are really helpful and professional I would definitely recommend them to future home sellers/buyers.

Thanks

Improves communication skills, listen to their customers. Keep them updated.
Be reliable and honest, don't make assumptions.
Need training on how to behave professionally.
Refrain from publicly criticising customers.
Send available properties to customers who are looking for properties

I would definitely recommend Mortimers Estate Agents Accrington Branch. The team were very professional, Grace dealt with our sale and was brilliant we had a few setbacks along the way but she always went the extra mile. Amazing Grace! no pun intended 😆

Veda kept us informed all the way through the sale

Our agent Matt Hale was an absolute gem, he was always available for me, when we wanted viewings he bent over backwards to get them for us and there were several. Matt got answers to all our questions and kept us updated the whole way through the process.

I would highly recommend Mortimers as a whole for buying and selling a property - the entire team were fantastic

Thank you to the Mortimers team, Veda, Chloe & Leaoni for the smooth and timely sale of my house ‘87 Moorfield Ave’. Hard working team with a wealth of knowledge who made the experience of selling my house straight forward and stress free.

Smooth process, Alex kept us informed and updated at every stage, without every pressuring us to complete and vacate, even when our purchase was delayed. Excellent service, high rating for Alexandra McMahon.

Mortimers are a helpful, thoughtful experience group of people, who can sympathise with the trauma you could be going through whilst selling a property . Veda and Charlotte are total stars. They keep you up to date and are fully interactive with whatever is going on

Fantastic set up from start to finish

Brilliant,
From word go everything went very smoothly, Ben was lovely and spot on with his valuations, then as the sale proceeded Veda was priceless, contacted me every week with information from solicitors and if the buyers needed information! Wonderful service. Very impressed, Very professional. Thank you

Kept informed every step of the way by Veda and Clarice they answered all my questions.Would highly recommend Mortimers Blackburn.