Absolutely brilliant company. No speaking to robots, no lectures about behaving correctly, no 5 minute wait while some monotonous voice and stupid music play. I really couldn't believe it. I rang a nu... Ver mais
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Veja o que dizem as avaliações
I called GEM when my car refused to start; within a couple of minutes I received a message saying the recovery unit would be with me in 9 minutes along with a map showing live where he was. He got th... Ver mais
I have had to use Gem twice so far this year, once for a broken ignition key and more recently for a puncture. Both times I used the Gem app to get help. I was very pleased with the time it took for a... Ver mais
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Call centre located us when broke down on dual carriage way approaching a roundabout. Speed limit just dropped to 40 and first streetlight just behind car. Late Sunday evening and took a while top fi... Ver mais
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Detalhes da empresa
Escrito pela empresa
For more information visit www.motoringassist.com GEM are multi-award winners and have been placed in the Top 3 breakdown recovery providers in the Auto Express Driver Power Survey for 12 years, coming first place 9 times. GEM Motoring Assist has also received a Defaqto 5 Star Rating for its Breakdown Cover, which means it provides one of the most comprehensive policies in the market.
Informações de contato
Station Road, RH18, Reino Unido
- 01342 825676
- info@motoringassist.com
- motoringassist.com
4,6
Excelente
2 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
First Class Service
I called GEM when my car refused to start; within a couple of minutes I received a message saying the recovery unit would be with me in 9 minutes along with a map showing live where he was.
He got the car going but said if it stopped it would not restart; he diagnosed the problem which needed garage attention. He followed me to the garage (about a mile away) in case I broke down again which was very reassuring. I was delighted with the service and especially the speed! Also GEM told me I could call them at any time if I had any concerns. This really is a first class service and I always recommend GEM when the opportunity arises.
13 de julho de 2026
Avaliação não solicitada
Consistent good service
I have had to use Gem twice so far this year, once for a broken ignition key and more recently for a puncture. Both times I used the Gem app to get help. I was very pleased with the time it took for assistance to arrive (even though one of them was Bank Holiday Sunday!) Both times they were helpful, patient and efficient.
3 de maio de 2026
Avaliação não solicitada
Resposta da GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about your call outs. We're glad you were happy with the service you received.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
Absolutely brilliant company
Absolutely brilliant company. No speaking to robots, no lectures about behaving correctly, no 5 minute wait while some monotonous voice and stupid music play. I really couldn't believe it. I rang a number and within a few secs and actual human woman with clear English answered and gave me the information I needed. I was done in about 30 seconds. Took me a few moments to come to my senses after this absolutely mind blowing experience.
16 de julho de 2026
Avaliação não solicitada
Resposta da GEM Motoring Assist
Thank you for taking the time to provide such positive feedback about your recent phone call to us here at GEM Motoring Assist. It's much appreciated.
Kind regards
The GEM Team
App was simple
App was simple, very easy to use. I was seen withing the hour and on the road in minutes.
4 de julho de 2026
Avaliação não solicitada
Resposta da GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you and we're are glad you found the app easy to use.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Excellent and very efficient service…
Excellent and very efficient service throughout. Friendly staff and I was kept up to date with messages at each stage of the recovery. Highly recommend this Company.
3 de julho de 2026
Avaliação não solicitada
Resposta da GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you and the fact you were kept up to date with messages during your recovery.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
I’ve used GEM 5 times in last year ( 3…
I’ve used GEM 5 times in last year ( 3 different vehicles) and they have always been prompt and got me to where I need to be. When I used AA I had to wait hours before anyone came
3 de julho de 2026
Avaliação não solicitada
Resposta da GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you we are glad we got you where you needed to be.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
I have been with Gem for many years
I have been with Gem for many years , and have just renewed my policy . Thankfully I did as a week later I broke down!! . I found it very easy to put all the information into the app on my phone, and with in 45 minutes the break down truck arrived . So many thanks to John the driver a knight in shining armour , and to John Mennell at Mennell motors for repairing my car at his garage, excellent service thank you 🙏.
29 de junho de 2026
Avaliação não solicitada
Resposta da GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you we are glad we arrived within 45 minutes.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Very efficient from initial contact to…
Very efficient from initial contact to helpful young man who turned up quickly.
30 de junho de 2026
Avaliação não solicitada
Resposta da GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the very efficient service recently provided to you.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Quick and efficient response
Quick and efficient delivery and response from initial call through to the car being back on the road. Including call from the call centre to check if recovery technician had arrived in the allotted time.
30 de junho de 2026
Avaliação não solicitada
Resposta da GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you to get you back on the road.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
My keys plus handbag and phone got…
My keys plus handbag and phone got locked in the car.
They had someone there really quickly and they opened the car and got me on my way without any hassle.
10 de julho de 2025
Avaliação não solicitada
Resposta da GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you and pleased we managed to retrieve handbag and phone.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Outside my house
Using the app to report a break down just out side my house was so easy and the response from the recovery vehicle was quick and helpful.
24 de junho de 2026
Avaliação não solicitada
Resposta da GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you I’m glad you found our app helpful and easy.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
The recovery is excellent value for…
The recovery is excellent value for money and covers you as a person so covered in any car you use or travel in. Which recommended too, comes highly recommend.
1 de julho de 2026
Avaliação não solicitada
Resposta da GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you and thank you for the recommendation.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Fast response.
I called them out when my car had an issue with the brake switch. Someone came out quite quickly to my home but couldn't fix it on the spot so I got towed to a nearby garage. I was offered a lift back also.
3 de fevereiro de 2026
Avaliação não solicitada
Resposta da GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Only been with GEM for a few months and…
Only been with GEM for a few months and while I haven't had to call them out, I'm very impressed with the detail they use to make me a valued member
1 de julho de 2026
Avaliação não solicitada
Resposta da GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
A very responsive an efficient…
A very responsive and efficient breakdown and rescue service. Unfortunately I have had occasion to call upon them a few times in the past three or so years (I have a somewhat unreliable classic car!) and they have never let me down. Highly recommended.
20 de junho de 2026
Avaliação não solicitada
Resposta da GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you. We are very pleased to hear that your recovery was quick and efficient.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
When my car failed to start I phoned…
When my car failed to start I phoned Gem, filled out the forms and was called back quickly. I really liked following the recovery lorry on a map in real time. It took just over an hour to arrive and the driver was so helpful and friendly. I was taken home, about 40 miles, on a low loader. Top work and I can't recommend highly enough.
21 de junho de 2026
Avaliação não solicitada
Resposta da GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Excellent.
Prompt response to call and provided recovery inside the estimated eta. No repair at the roadside possible so taken to a workshop of our choice. Excellent.
21 de junho de 2026
Avaliação não solicitada
Resposta da GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you. We are pleased to hear that it was a quick recovery.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Found the app very easy to use
Found the app very easy to use and it asked all the relevant questions. Response was swift and the recovery vehicle was there within 20 mins. Driver of vehicle was very pleasant and helpful and particularly concerned to ensure our safety. He dropped us off so we could pick up husband’s car and took my vehicle to the kia garage.
20 de junho de 2026
Avaliação não solicitada
Resposta da GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you. We are pleased to hear that you found our app so helpful and efficient to lead to a quick recovery for you.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
GEM - The best 3 letter (or 2 letter) breakdown service
Tyre sidewall damaged so my can of goo wouldn't work. Professional call centre listed to me when I said there's no point in putting my space-saver wheel on as it will have to come off again for a new tyre. Recovery driver was local to me, professional, careful with the car and knew the area. (Massive contrast to the hassles I had in previous years with the R-A-C and A-A when I had a car with more than one air suspension failure, and they insisted on sending out a technician each time before finally agreeing to recover). GEM call centre listened and called to check a) Had the recovery agent arrived and b) Had I arrived at the tyre fitter. A genuine 10/10.
18 de junho de 2026
Avaliação não solicitada
Resposta da GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you. We are very pleased to hear that the control centre operator and the local recovery operator were so helpful.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Very fast service
One of my tyres completely deflated suddenly after a pothole, and my vehicle does not have a spare tyre. With a mile to go home i was not sure I would make it so didnt take the chance and pulled into a pub car park. I was with my young daughter and wife and it was during a heatwave. I contacted Gem using the app, and I received confirmation within 10 minutes of the recovery agent that was heading to me and from which location they were travelling from. I then received a further call from the recovery agents themselves within the hour to say that they were out with my vehicle. I was then transported back home, and my car was delivered to my front drive. I received a call from GEM to confirm I had been picked up. Very good experience. Been with GEM for a number of years but I think this is the first time i used them.
18 de junho de 2026
Avaliação não solicitada
Resposta da GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you. We are so pleased to hear that it was a quick recovery for you especially through the heatwave.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
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