Absolutely brilliant company. No speaking to robots, no lectures about behaving correctly, no 5 minute wait while some monotonous voice and stupid music play. I really couldn't believe it. I rang a nu... Ver mais
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Veja o que dizem as avaliações
I called GEM when my car refused to start; within a couple of minutes I received a message saying the recovery unit would be with me in 9 minutes along with a map showing live where he was. He got th... Ver mais
A empresa respondeu
I have had to use Gem twice so far this year, once for a broken ignition key and more recently for a puncture. Both times I used the Gem app to get help. I was very pleased with the time it took for a... Ver mais
A empresa respondeu
Call centre located us when broke down on dual carriage way approaching a roundabout. Speed limit just dropped to 40 and first streetlight just behind car. Late Sunday evening and took a while top fi... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
For more information visit www.motoringassist.com GEM are multi-award winners and have been placed in the Top 3 breakdown recovery providers in the Auto Express Driver Power Survey for 12 years, coming first place 9 times. GEM Motoring Assist has also received a Defaqto 5 Star Rating for its Breakdown Cover, which means it provides one of the most comprehensive policies in the market.
Informações de contato
Station Road, RH18, Reino Unido
- 01342 825676
- info@motoringassist.com
- motoringassist.com
4,6
Excelente
2 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Recently had a breakdown and and gem…
Recently had a breakdown and and gem had a recovery vehicle there within 40mins. Excellent service.
23 de abril de 2026
Avaliação não solicitada
Resposta da GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the excellent service you have received from GEM Motoring Assist.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Excellent service when I broke down on…
Excellent service when I broke down on the M5 last week. It took 2h for the vehicle to arrive, but this was made clear from the outset, is pretty standard, and I had regular calls to ensure that we stayed in touch. The vehicle was loaded promptly and the driver helped me push it into my garage when we arrived. I’ve used the service twice before, and it remains hassle-free and reassuring. Strongly recommended.
22 de abril de 2026
Avaliação não solicitada
Resposta da GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback and the high praise about the hassle free service you have received from GEM Motoring Assist.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
From the first phone call to being…
From the first phone call to being recovered a great experience. Everyone was pleasant and informative. Didn't have to wait long (all with in the specified time) the car was on the recovery vehicle. My wife having vision and balance issues M4 Rescue and Recovery went the extra mile with their help. Would definitely recommend them!
22 de abril de 2026
Avaliação não solicitada
Resposta da GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service, communication and response time, we recently provided to you and your wife.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Excellent service recovered very quickly
Excellent service my daughter was recovered very quickly and had regular phone calls to keep her informed . The app worked great and it was a fantastic service all round.
17 de abril de 2026
Avaliação não solicitada
Resposta da GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service we recently provided to your daughter. Glad she found the breakdown app useful.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
First time I have broken down in years…
First time I have broken down in years and I am so pleased that I had cover with this fantastic company. 5 stars from me, don't hesitate to buy breakdown cover with them.
Long and short, I had a tyre blowout at just gone midnight. On my own, dark country roads so I got to a lit area and used the app to call assistance. The app is excellent but maybe quicker to have phoned. I'm old! The app also tracks the responding breakdown vehicle and constantly updates you on the arrival and when he reached me, well it couldn't have been a nicer guy. So I waited one hour for him to get to me, 20 minutes for the tyre change (and a teaching session at my request so I can try myself in future) but I doubt I would as I suspect I'd end up dropping it on its axle. He really was the proverbial night in shining armour! I was on my way on a space saving tyre in no time. I just have the painful job of buying a new one this morning!
Also to say that an operator also called me to ensure that the company had arrived with me and everyone I have spoken to this morning to ensure that the breakdown guy got my positive feedback has been equally as helpful.
So nice to know these people exist. Thank you!
23 de abril de 2026
Avaliação não solicitada
Resposta da GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you with your blown tyre. We're glad you found our breakdown app useful and we were able to get you a 'Knight in Shining Armour!'
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Communication was excellent
Communication was excellent. Even though a was in a van, in a layby and safe, I got recovered to my local garage of choice. Arrival 35mins from call. Took the stress out of breaking down.
17 de março de 2026
Avaliação não solicitada
Resposta da GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service, communication and response time, we recently provided to you.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Superb highly recommend
Superb highly recommend. Fast response and kept in touch to make sure everything was ok during recovery after a breakdown. Could not have asked for a better service.
1 de abril de 2026
Avaliação não solicitada
Resposta da GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the fast response and service recently provided to you.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Car breakdown
We were unlucky to have a car breakdown last week.
Gem were really brilliant, I thoroughly recommend this company
3 de abril de 2026
Avaliação não solicitada
Resposta da GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Quick
Quick, efficient, informative, and professional service I would highly recommend GEM.
16 de janeiro de 2026
Avaliação não solicitada
Resposta da GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the quick, efficient and professional service recently provided to you.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
You are without doubt the very best…
You are without doubt the very best recovery firm about. I have used them all in the past and don't even come close.
Best value as well for what you do.
Can't praise you any higher- just the best.
4 de outubro de 2025
Avaliação não solicitada
Resposta da GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback and the high praise about the service you have received from GEM Motoring Assist.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Calls are answered promptly
Calls are answered promptly. Careful details taken. Clear information given. Polite, confident call handling giving confidence and assurance. Call handler relayed call info to breakdown team who called quickly with accurate time estimation of arrival. Just exactly what you want at a challenging time.
20 de março de 2026
Avaliação não solicitada
Resposta da GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about our call handler and the service they provided to you.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
First class service
First class service. Rapid response. Friendly and efficient personnel.
30 de março de 2026
Avaliação não solicitada
Resposta da GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Great Service!
Easy app and phone assistance great. The people who come out to help are great. Knowledgeable,friendly and do the job without any fuss. They also make it simple for you to understand the problem.
9 de abril de 2026
Avaliação não solicitada
Resposta da GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about our app and our phone assistance. We glad you were happy with the service recently provided to you.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
GEM to the rescue
Wife's car stuck in the drive and would not start. Called GEM who sent a mechanic within an hour or so who could not get it to start either. So a breakdown truck had to be called. A little bit of confusion requiring another call to Gem, resolved the problem and the truck arrived shortly after. It was not an easy job to get the car off the drive and onto the truck. I was very impressed with the way he managed it, and it was soon on its way to my local garage.
Within an hour or so later I received a call from GEM to
enquire whether all was well with the pickup.
Excellent service from all. Well done.
7 de janeiro de 2026
Avaliação não solicitada
Resposta da GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you in the recovery of your wife's car.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
The person on the phone was extremely…
The person on the phone was extremely helpful, making sure that every detail was covered. The time given for the rescue vehicle to was accurate to the point it turned up 10 minutes early.Gem always provide a brilliant experience when things are stressed.
26 de março de 2026
Avaliação não solicitada
Resposta da GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you. Glad we were able to make a stressful situation, less stressful.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
A win-win within a couple of days!
We recently had to call out GEM twice within one week and both times the service was excellent. My own car had developed a broken spring overnight and could not be driven so we had it towed literally round the corner to our garage. A couple of days later my wife's car broke down about 10 miles from home. In spite of very poor mobile phone reception in the latter case, the girl on the phone was extremely patient, persistent and helpful. On both occasions we received a follow up call within the hour to check on how recovery was going. Both garages arrived bang on time. Excellent service from everyone involved. Thank you!
3 de março de 2026
Avaliação não solicitada
Resposta da GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you on both occasions by our control centre and the recovery operators.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Car wouldnt start
Car wouldnt start, I contacted GEM and was answered immediatly. The handler was super and put me at ease by explaining the procedure. a mobile mechanic was sent to us and got the engine started,[low battery], he asked me some questions about how the car is used, mainly short journeys. the battery and alternator was checked and passed OK. he recommended a good run once a week to keep the battery fully charged. A1 service from GEM and A1 breakdown mechanic.
2 de abril de 2026
Avaliação não solicitada
Resposta da GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Quick response.
Quick response to failure to start of my wife's car. Help arrived quickly and we were kept well informed of timing. Very helpful mechanic who jump started her car after testing battery. Checked we were happy to drive to garage to get a new battery. Thank you excellent service.
20 de março de 2026
Avaliação não solicitada
Resposta da GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you by our mechanic. Glad we meet you expectations.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Good rescue experience.
Rescue arrived on time. Rescuer was friendly and efficient. Arrived within the time stated. Took car to the garage it had recently come out of.
10 de março de 2026
Avaliação não solicitada
Resposta da GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you by our recovery operator.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Roadside rescue
I have been covered by Gem for the past 3 years. 6 months ago I had to call due to a complete engine failure. The tow truck arrived within 45 minutes. However Gem customer service phoned 3 times to keep me updated and to check that I was ok. Brilliant service.
15 de outubro de 2025
Avaliação não solicitada
Resposta da GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service we provided to you 6 months ago. Glad we keep you updated throughout the breakdown.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
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