Absolutely brilliant company. No speaking to robots, no lectures about behaving correctly, no 5 minute wait while some monotonous voice and stupid music play. I really couldn't believe it. I rang a nu... Ver mais
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Veja o que dizem as avaliações
I called GEM when my car refused to start; within a couple of minutes I received a message saying the recovery unit would be with me in 9 minutes along with a map showing live where he was. He got th... Ver mais
A empresa respondeu
I have had to use Gem twice so far this year, once for a broken ignition key and more recently for a puncture. Both times I used the Gem app to get help. I was very pleased with the time it took for a... Ver mais
A empresa respondeu
Call centre located us when broke down on dual carriage way approaching a roundabout. Speed limit just dropped to 40 and first streetlight just behind car. Late Sunday evening and took a while top fi... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
For more information visit www.motoringassist.com GEM are multi-award winners and have been placed in the Top 3 breakdown recovery providers in the Auto Express Driver Power Survey for 12 years, coming first place 9 times. GEM Motoring Assist has also received a Defaqto 5 Star Rating for its Breakdown Cover, which means it provides one of the most comprehensive policies in the market.
Informações de contato
Station Road, RH18, Reino Unido
- 01342 825676
- info@motoringassist.com
- motoringassist.com
4,6
Excelente
2 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
We were waiting for 5 and a half hours…
We were waiting for 5 and a half hours !! Reported at 16.30 , picked up at 22.00!! We were left on the side of a busy dual carriageway which I would consider more dangerous than a motorway as on a motorway there is a hard shoulder and crash barrier, none of which are present on a dual carriageway, whilst the traffic is travelling at the same speed.
As well as beeing dangerous and traumatic there no facilities, so no food or drink or toilet facilities.
On top of this we were repeatedly told the rescue would arrive in an hour , only to be increased by an hour when the previous hour had expired . When I asked the operator if it would ever end or if I could still be here at midnight (called for assistance at 16.30) they could not confirm that I wouldn't still be there by midnight! I repeated asked if they could contact an alternative recovery company after hours of waiting but this was not done. Overall a terrible experience. After being a customer for about 20 years I will not be renewing and will seek a recovery company with a better record of rescue time , it appears Britannia rescue have a better record. I need to reduce my risk of being left in such a horrendous position in future.
19 de junho de 2026
Avaliação não solicitada
Resposta da GEM Motoring Assist
Dear GEM Motoring Assist member
We were sorry to read that the service you received to your recent breakdown was not up to our usual high standards. We would like to investigate this further, so if your complaint has not already been logged with Customer Services, please can you email customerservices@call-assist.co.uk with your name and registration number, so we can investigate it for you.
Kind Regards
The GEM Team
Used to sing their praises to everyone…
Used to sing their praises to everyone but in light of recent events I wouldn’t recommend any longer.
18 de junho de 2026
Avaliação não solicitada
Resposta da GEM Motoring Assist
Dear GEM Motoring Assist Member
We were sorry to read that the service you received to your recent breakdown was not up to our usual high standards. We would like to investigate this further, so if your complaint has not already been logged with Customer Services, please can you email customerservices@call-assist.co.uk with your name and registration number, so we can investigate it for you.
Kind Regards
The GEM Team
I've not been a member for very long
I've not been a member for very long, in fact I joined just last year. Up until then, I have not had breakdown recovery at all, mainly because the RAC and AA are so ridiculously expensive, but I felt I should have some sort of assistance because my wife is registered disabled and relies on oxygen concentrators to keep her alive. ( yes, after 55 years that has crossed my mind several times.) The battery in the portable machine doesn't last very long and is plugged into the 12v outlet to keep it charged up. Lo and behold, on the 30th May the Volvo S70 I was driving decided to have a rest. ( Volvo's don't breakdown, they rest.) I did try to use the GEM app but my 81year old brain also decided to rest. So I rang the direct line number. It was answered on about the second ring, sadly I cannot remember the young ladies name , but she was brilliant. Fortunately I didn't have my wife with me, but everything was taken out of my hands so I didn't have to do a thing. Within a couple of minutes she rang back to say that help was on it's way. Throughout the whole time whilst I was waiting for recovery I was contacted quite literally every few minutes to ensure I was not getting concerned or worrying about anything by both the young lady at GEM and the recovery driver. The recovery was delayed by about 20 minutes because of an overturned lorry, but apart from that everything went exactly as promised. If your car breaking down could ever be called a pleasant experience, then this was as near as you can get. Everyone involved was fantastic.
I only heard of GEM by good fortune.
My thanks to everyone for their help
30 de maio de 2026
Avaliação não solicitada
Resposta da GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to with your Volvo S70.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Suggestion to call Police from passing vehicle not call centre.
Call centre located us when broke down on dual carriage way approaching a roundabout. Speed limit just dropped to 40 and first streetlight just behind car. Late Sunday evening and took a while top find a recovery vehicle which when arrived did a great job. While waiting a dog handler vehicle stopped and put on its flashing yellow lights and suggested because of position to call Police - who came and waited for recovery. Would have been helpful for phone operator to have suggested calling Police as quite a few vehicles had barely slowed down initially.
7 de junho de 2026
Avaliação não solicitada
Resposta da GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
An excellent service and very efficient…
An excellent service and very efficient throughout. A+++
7 de junho de 2026
Avaliação não solicitada
Resposta da GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
We are really pleased to hear that it was a very efficient recovery.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Needed my GEM breakdown
Contacted GEM, texted a form. Filled recovery form in, towing caravan suddenly no ancillary lights on caravan and dusk. Gave our details, quick call back to confirm some details. Then call back to advise contacted recovery, couple more questions. Received text to say who was coming, then recovery turned up before too long. Break lights side rear side lights and indicators came on when plugged into their vehicle but also reversing lights permanently on so taped over these and recovered caravan to home address, helped me and made sure everything was ok before leaving to go back to Lincs.
11 de junho de 2026
Avaliação não solicitada
Resposta da GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you in recovering your caravan to your home address.
We were pleased to hear that the process was very straightforward for you.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Fairly straightforward breakdown…
Fairly straightforward breakdown reporting through the app. Can just stay on the phone and talk to a person if you want to.
Given a 2 hour slot for recovery to turn up. Got there in hour and a half.
Got me home. Friendly recovery chap. Had a good chat on way home. Been with GEM for several years but first time used, so far so good.
4 de junho de 2026
Avaliação não solicitada
Resposta da GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
We were pleased to hear that the process was very straightforward for you.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Excellent service for the second time.
Excellent service for the second time.
Arrived early, sorted the car and I was on my way in 20 minutes.
The phone also gets answered promptly by a really helpful person.
Great service. Highly recommended.
25 de maio de 2026
Avaliação não solicitada
Resposta da GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
We are really pleased to hear that your journey wasn't delayed for too long and you were soon back on the road.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Excellent helpful staff especially…
Excellent helpful staff especially Jack.
Trusted my diagnosis and sent a tow truck straight out.
Very prompt
29 de maio de 2026
Avaliação não solicitada
Resposta da GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
We are really pleased that you were not delayed for too long and that Jack was able to help you.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Recovered within 30 minutes
I had reason to call for assistance 19 May 26.
Within 30 minutes the truck arrived and we were soon on our way.
I pay and re-claim. The money was back in my bank in less than 7days.
Well done, this is my first time having to use GEM motoring assist which I find great value.
19 de maio de 2026
Avaliação não solicitada
Resposta da GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you on the 19th May and your experience of our reclaim service.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Excellent prompt service. was answered quickly and politely
Call was answered quickly and politely. And had constant contacts to assure everything was working. The contractor who arrived did not take cards but GEM didn't even tell me but sorted it out directly with them.
Brilliant and reassuring service.
5 de maio de 2026
Avaliação não solicitada
Resposta da GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
I must say again my experience with GEM…
I must say again my experience with GEM motoring has been fantastic completely stress free vehicle could not be repaired at rd side and was recovered to a garage of my choice all with in 2 hours of first contact I was not left stranded as the vehicle was at my home address third time of using the service for different vehicles and I have no complaints at all
12 de maio de 2026
Avaliação não solicitada
Resposta da GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the stress free service recently provided to you.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
I broke down while travelling on…
I broke down while travelling on holiday and just about to enter a motorway. I had warnings come up mentioning handbrake, trip computer one, and unable to read type pressures. No one of it made a lot of sense plus the tyres all looked ok, and the handbrake was off. I didn't fancy entering a motorway with a fault so called GEM. The call was answered very quickly and details taken. The GEM man arranged for a service van to attend and investigate. He arrived in about 25 minutes, checked the details and checked everything and cleared the warning. He diagnose a faulty TPMS unit or sensor andeclared the car safe to use, but needing non urgent attention. The whole thing took about an hour. Excelent service
11 de maio de 2026
Avaliação não solicitada
Resposta da GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you. We're glad that the car was safe to use and didn't require urgent attention.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
All ok
All ok, chap arrived with breakdown truck, and he was very knowledgeable, and helpful. My car was soon on the breakdown vehicle, and soon delivered to the garage for repairs. Good overall experience
6 de maio de 2026
Avaliação não solicitada
Resposta da GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the quick, efficient and professional service recently provided to you.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Left stranded overnight, misled, and forced to manage my own breakdown
I’ve been a paying member of GEM for several years. The first time I actually needed them, they failed completely. Be aware, they use another contractor for breakdowns called ‘Call Assist’.
I broke down on a rural road in Dorset in the evening. From that point onward, the service deteriorated rapidly. I was explicitly told I was “fully covered” for recovery home, however they then failed to secure recovery and constantly changed their position.
I was repeatedly asked to:
o arrange my own transport
o check for taxis / Uber (with limited signal in the middle of nowhere)
o find my own tyre fitter
I was passed between numerous call handlers, had to repeat everything multiple times, and no one took ownership of the situation.
The most serious failure was when they cancelled my recovery because I had found a tyre fitter myself (which I should never have been asked to do in the first place)
That tyre fitter then couldn’t help which left me with no recovery arranged at all, late at night.
As a result, I was stranded for over 12 hours and had to sleep in my car.
The next morning, I was suddenly told I was only covered for 10–20 miles, despite the previous night’s assurances, a complete contradiction of what I had been told. To make matters worse, when I was finally recovered, the recovery driver told me that his company would have happily taken me all the way home the previous night, they were just never contacted. This completely undermines Call Assist’s repeated claim that “all options had been exhausted.”
Their investigation later upheld my complaint, but only on the basis of “delay”, and offered a pathetic £50 compensation. This is after I have paid around £130 per year for full breakdown cover membership. I have submitted the complaint to the financial ombudsman.
This was not a delay. It was:
• Misinformation about cover
• Poor coordination
• Failure to maintain a recovery plan
• Lack of duty of care to a stranded customer
I was left cold, tired, and unsupported in a remote location overnight. I am a fit male who was on my own. A family with young kids in the same situation could have been in serious danger.
This is not a service you can rely on in an emergency.
26 de fevereiro de 2026
Avaliação não solicitada
Resposta da GEM Motoring Assist
Dear Nick
Thank you for your feedback.
To enable us to investigate this , can you please email customerservices@call-assist.co.uk with your name and membership number.
Kind Regards, The GEM Team
Classic car suffered overheating…
Classic car suffered overheating problems. Managed to get home and called GEM. Excellent service given and appointment made for car to be collected and taken to a garage of my choice that specialised in dealing with that vehicle. Service from 24/7 was very efficient and friendly!
29 de abril de 2026
Avaliação não solicitada
Resposta da GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Absolutely dire service
Absolutely dire service. Waited 4 i/2 hours for recovery with an elderly passenger on the very busy Mayfield by-pass with nowhere to take refuge. A terrifying experience for both of us. Offered £25 compensation!
19 de abril de 2026
Avaliação não solicitada
Resposta da GEM Motoring Assist
Dear Member,
We are sorry and disappointed to read that the service you received to your recent breakdown was not up to our usual high standards.
We welcome your feedback as we are continually striving to provide a first-class service to our members and your comments will enable us to help improve the service. In the meantime, we apologise for any inconvenience caused.
Kind regards
The GEM Team
Helpful response from GEM
Quick response from GEM when we called, prompt arrival of rescue vehicle, welcome check from GEM that recovery was underway.
21 de abril de 2026
Avaliação não solicitada
Resposta da GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the prompt service you have received from GEM Motoring Assist.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Car wouldn't start
Car wouldn't start. Awkward spot, miles from home and on my own. Excellent service straight from my phone call for help. Response time was brilliant recovery there in under 15 minutes. All the staff involved were informative, reassuring, helpful and lovely to speak with. Cannot reccomend them enough. Got me started in 5 mins to get me to the garage for a new battery. Thank you Gem!
21 de abril de 2026
Avaliação não solicitada
Resposta da GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the brilliant service you have received from GEM Motoring Assist when your car wouldn't start.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Well done GEM
Unfortunately I’ve had to call GEM on two occasions in the last 8 months, 1st time gearbox failure on my motorhome which necessitated recovery some 80 miles to my garage,the second time due to battery failure,fortunately a jump start was all that was required.
I must say each time GEM acted immediately with no hesitation. I’ve been a member now for over 10 years , covering car,motorhome and motorbike
25 de abril de 2026
Avaliação não solicitada
Resposta da GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service you have received from GEM Motoring Assist on both callouts and thank you for your loyalty over the past 10 years.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
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