Absolutely brilliant company. No speaking to robots, no lectures about behaving correctly, no 5 minute wait while some monotonous voice and stupid music play. I really couldn't believe it. I rang a nu... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
I called GEM when my car refused to start; within a couple of minutes I received a message saying the recovery unit would be with me in 9 minutes along with a map showing live where he was. He got th... Ver mais
A empresa respondeu
I have had to use Gem twice so far this year, once for a broken ignition key and more recently for a puncture. Both times I used the Gem app to get help. I was very pleased with the time it took for a... Ver mais
A empresa respondeu
Call centre located us when broke down on dual carriage way approaching a roundabout. Speed limit just dropped to 40 and first streetlight just behind car. Late Sunday evening and took a while top fi... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
For more information visit www.motoringassist.com GEM are multi-award winners and have been placed in the Top 3 breakdown recovery providers in the Auto Express Driver Power Survey for 12 years, coming first place 9 times. GEM Motoring Assist has also received a Defaqto 5 Star Rating for its Breakdown Cover, which means it provides one of the most comprehensive policies in the market.
Informações de contato
Station Road, RH18, Reino Unido
- 01342 825676
- info@motoringassist.com
- motoringassist.com
4,6
Excelente
2 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
GEM are an excellent vehicle recovery company
My first plus is the quick response times after logging a breakdown. They always respond within the projected times and sometimes arrive within an hour of call-out. Secondly, I've been impressed by the knowledge and experience of mechanics I've seen. Not only have they got me going promptly, they have also given helpful advice on ways to avoid future issues. In summary, I think GEM membership provides great value for money with excellent customer service.
2 de maio de 2025
Avaliação não solicitada
Resposta da GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
As a 2024 Which? Recommended Provider, it is great to know that we are achieving the high standards we are known for.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Excellent service
Excellent service In a very stressful situation, I can't rate GEM highly enough.
Very fast response time and recovered my car over 300 miles without any issues.
24 de maio de 2025
Avaliação não solicitada
Resposta da GEM Motoring Assist
Dear Member,
Thank you so much for taking the time to give positive feedback about the service recently provided. It is great to know that we are achieving the high standards we aim for.
You are welcome to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. Once their 14-day cooling off period is completed, you will both be eligible to receive your referral rewards. You will receive a £20 voucher, and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM and your referred friends will also receive a £10 reward as well!
Kind regards
The GEM Team
What a brilliant service GEM provided…
What a brilliant service GEM provided when I broke down. It was 25 minutes from breaking down to being driven home via a break down truck. Amazing. I had three welfare phone calls which was brilliant. My reimbursement was paid on time. Highly recommend GEM.
25 de maio de 2025
Avaliação não solicitada
Resposta da GEM Motoring Assist
Dear Member,
Thank you for your very kind comments in your email regarding your experience with GEM following your breakdown. We very much appreciate the time and trouble you have taken to contact us, it is really encouraging to receive such positive feedback & we have forwarded your comments to those concerned.
Thank you for your continued support.’
Kind regards,
The GEM Team
Can't speak highly enough of GEM
Can't speak highly enough of GEM, we have had to use them a 4 times, since we first joined over 10 year ago. Every time someone from the recovery company has arrived within 30 minutes of our call to assess our situation, and where we have to be transferred home, the recovery vehicle has arrived within the hour. Also GEM staff kept us informed of what was happening and even after arriving home GEM phoned to check we were ok. Many thanks GEM.
24 de abril de 2025
Avaliação não solicitada
Resposta da GEM Motoring Assist
Dear Member,
Thank you so much for taking the time to give positive feedback about the service recently provided. It is great to know that we are achieving the high standards we aim for.
You are welcome to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. Once their 14-day cooling off period is completed, you will both be eligible to receive your referral rewards. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM and your referred friends will also receive a £10 reward as well!
Kind regards
The GEM Team
A great experience
It is so refreshing to find a company like this who give great service to their customers.
I have only recently joined but I'm so happy with the service that I have received so far. Highly recommended
16 de maio de 2025
Avaliação não solicitada
Resposta da GEM Motoring Assist
Dear Member,
Thank you so much for taking the time to give positive feedback about the service recently provided. It is great to know that we are achieving the high standards we aim for.
You are welcome to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. Once their 14-day cooling off period is completed, you will both be eligible to receive your referral rewards. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM and your referred friends will also receive a £10 reward as well!
Kind regards
The GEM Team
From the first contact with Customer…
From the first contact with Customer service, we knew we had made the right choice in breakdown cover for us. Customer services clearly explained the different covers and helped us in making the right choice for our needs. With having cover for any car we are travelling in, a magazine that has good articles, and other great offers, we are very happy and have peace of mind in travelling in deciding to go with GEM Motoring Assist for our breakdown cover.
8 de maio de 2025
Avaliação não solicitada
Resposta da GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
As a 2024 Which? Recommended Provider, it is great to know that we are achieving the high standards we are known for.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Very quickly knew help was arriving and…
Very quickly knew help was arriving and which garage was coming. Car was fixed and advice given and another phone call to check help had arrived was received.
18 de maio de 2025
Avaliação não solicitada
Resposta da GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
As a 2024 Which? Recommended Provider, it is great to know that we are achieving the high standards we are known for.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Broke down at the traffic lights on a…
Broke down at the traffic lights on a roundabout contacted GEM within a few minutes I had a phone call from a lady called Sophie telling me she would be with us in 30 minutes time which she was. Gem phoned twice in that time to check we were ok. Sophie arrived in the time stated and had our car loaded and back home within 30 minutes. Very impressed.
17 de maio de 2025
Avaliação não solicitada
Resposta da GEM Motoring Assist
Dear Member,
Thank you so much for taking the time to give positive feedback about the service recently provided. It is great to know that we are achieving the high standards we aim for.
You are welcome to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. Once their 14-day cooling off period is completed, you will both be eligible to receive your referral rewards. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM and your referred friends will also receive a £10 reward as well!
Kind regards
The GEM Team
My call was answered promptly
My call was answered promptly. A rescue vehicle was dispatched and arrive in half an hour. The tracking facility of the app was really useful to see the progress of the vehicle. When the repair could not be carried out a recovery vehicle came in a further half an hour to take the car to the garage that I wished to use. So the whole process was completed in under two hours.
19 de maio de 2025
Avaliação não solicitada
Resposta da GEM Motoring Assist
Dear Member,
Thank you for taking the time to give such positive feedback about the service recently provided to your breakdown. It is great to know that we are achieving the high standards we set.
You are welcome to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. Once their 14-day cooling off period is completed, you will both be eligible to receive your referral rewards. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM and your referred friends will also receive a £10 reward as well!
Kind regards
The GEM Team
cannot fault the service I received
Broke down and used the app for the first time to report breakdown. Recovery confirmed in 5 minutes and arrived in 35 minutes. Arrived at my local garage within 50 minutes of breakdown.
Super experience except for breaking down.
20 de maio de 2025
Avaliação não solicitada
Resposta da GEM Motoring Assist
Dear Member,
Thank you for taking the time to give such positive feedback about the service recently provided to your breakdown. It is great to know that we are achieving the high standards we set.
You are welcome to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. Once their 14-day cooling off period is completed, you will both be eligible to receive your referral rewards. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM and your referred friends will also receive a £10 reward as well!
Kind regards
The GEM Team
Really quick response from GEM when I…
Really quick response from GEM when I had an issue. Their contractor turned up within 30 minutes of first contact, and GEM followed up to make sure everything was going okay. Exactly what you'd hope for.
5 de maio de 2025
Avaliação não solicitada
Resposta da GEM Motoring Assist
Dear Member,
Thank you for taking the time to give such positive feedback about the service recently provided to your breakdown. It is great to know that we are achieving the high standards we set.
You are welcome to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. Once their 14-day cooling off period is completed, you will both be eligible to receive your referral rewards. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM and your referred friends will also receive a £10 reward as well!
Kind regards
The GEM Team
The operator was extremely helpful and…
The operator was extremely helpful and kept us posted all the time while we waited for recovery. The recovery truck arrived quicker than expected. We even got a call while we were being transported home to make sure everything was going okay.
You’re a fantastic team. Thank you.
27 de fevereiro de 2025
Avaliação não solicitada
Resposta da GEM Motoring Assist
Dear Member,
Thank you for taking the time to give such positive feedback about the service recently provided to your breakdown. It is great to know that we are achieving the high standards we set.
You are welcome to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. Once their 14-day cooling off period is completed, you will both be eligible to receive your referral rewards. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM and your referred friends will also receive a £10 reward as well!
Kind regards
The GEM Team
GEM member for a few years but first time I've used them
I was stranded unable to start on an awkward road junction - GEM were excellent, and K2 Recovery were with me inside 30 mins. All in all a very good experience for the first time I've used GEM
14 de maio de 2025
Avaliação não solicitada
Resposta da GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
As a 2024 Which? Recommended Provider, it is great to know that we are achieving the high standards we are known for.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Good Breakdown company
Good Breakdown company. Fair Price. Easy to sign up. Would highly recommend.
15 de maio de 2025
Avaliação não solicitada
Resposta da GEM Motoring Assist
Dear Member,
Thank you for taking the time to comment.
We reported the breakdown at 11.57 and…
We reported the breakdown at 11.57 and were told LEE HIRE would arrive at 13.28. Ie a 90 minute wait. They arrived at 13.47. Ie c 20 minutes late and around 2 hours from the first report. They fixed the issue within minutes.
I don't really have any issues with this BUT Lee Hire had to travel many miles from the South Coast (Arundel?) to get to us. So no local contractor?
Overall no complaint as it was an 'At Home' breakdown. I would ave been more concerned if I had been on a Motorway!
18 de maio de 2025
Avaliação não solicitada
Resposta da GEM Motoring Assist
Dear Member,
We are very sorry and disappointed to read that the service you received to your recent breakdown was not up to our usual high standards.
We welcome your feedback as we are continually striving to provide a first-class service to our members and your comments will enable us to help improve the service. In the meantime, we apologise for any inconvenience caused.
Kind regards
The GEM Team
Immediate help on a bank holiday
On a bank holiday, GEM sent an engineer so quickly, it took us by surprise. Our classic Rover V8 was under way again in no time and completed the 120 miles home.
5 de maio de 2025
Avaliação não solicitada
Resposta da GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
As a 2024 Which? Recommended Provider, it is great to know that we are achieving the high standards we are known for.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Wow Just Wow
Wow, Just Wow. Breakdown to recovery, to delivery to my chosen garage, all in hour ! The service was incredible. If you’re thinking twice about choosing Gem , don’t !! They’re AWESOME !
6 de maio de 2025
Avaliação não solicitada
Resposta da GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
As a 2024 Which? Recommended Provider, it is great to know that we are achieving the high standards we are known for.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Absolutely useless bunch of liars.
Absolutely useless bunch of liars.
I've been waiting for hours for a simple jump start. All I keep getting is excuse after excuse . What a waste of money, I mve been a member for over 4 years and this was my first time using these clowns. I gotta go sort this myself now ..
10 de maio de 2025
Avaliação não solicitada
Resposta da GEM Motoring Assist
Dear GEM Motoring Assist member,
We were sorry to read that the service you received to your recent breakdown was not up to our usual high standards.
We would like to investigate this further, so if your complaint has not already been logged with Customer Services please can you email customerservices@call-assist.co.uk with your name and registration number, so we can look into it for you.
Kind regards
The GEM Team
Good price for comprehensive cover, easy to set up
Only recently joined and no callout experience, but all very easy to set up. I really like the inclusive package that is offered - no long list of optional bolt-ons, just comprehensive breakdown cover.
I should add that I have recently cancelled my cover with another major breakdown service as there were unexpected limits to cover that caught me out. I checked with GEM and I would have been covered with them so decided to make the move.
24 de abril de 2025
Avaliação não solicitada
Resposta da GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
As a 2024 Which? Recommended Provider, it is great to know that we are achieving the high standards we are known for.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Outstanding advice and help when…
Outstanding advice and help when joining. GEM provide a service where it is actually possible to speak to human being when calling for breakdown help, unlike the two main providers (AA and RAC).
1 de maio de 2025
Avaliação não solicitada
Resposta da GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
As a 2024 Which? Recommended Provider, it is great to know that we are achieving the high standards we are known for.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.