Absolutely brilliant company. No speaking to robots, no lectures about behaving correctly, no 5 minute wait while some monotonous voice and stupid music play. I really couldn't believe it. I rang a nu... Ver mais
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Veja o que dizem as avaliações
I called GEM when my car refused to start; within a couple of minutes I received a message saying the recovery unit would be with me in 9 minutes along with a map showing live where he was. He got th... Ver mais
A empresa respondeu
I have had to use Gem twice so far this year, once for a broken ignition key and more recently for a puncture. Both times I used the Gem app to get help. I was very pleased with the time it took for a... Ver mais
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Call centre located us when broke down on dual carriage way approaching a roundabout. Speed limit just dropped to 40 and first streetlight just behind car. Late Sunday evening and took a while top fi... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
For more information visit www.motoringassist.com GEM are multi-award winners and have been placed in the Top 3 breakdown recovery providers in the Auto Express Driver Power Survey for 12 years, coming first place 9 times. GEM Motoring Assist has also received a Defaqto 5 Star Rating for its Breakdown Cover, which means it provides one of the most comprehensive policies in the market.
Informações de contato
Station Road, RH18, Reino Unido
- 01342 825676
- info@motoringassist.com
- motoringassist.com
4,6
Excelente
2 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Reassured to be protected by GEM
It is years since I had to use a breakdown service and I have only recently switched to GEM. I was impressed by the speed of response to my report of a breakdown via the app and reassured by the prompt follow up contacts from the customer service team whilst I was waiting for help to arrive. This relieved the 2 hour wait for help to arrive. The mechanic inspired confidence in his diagnosis and having got me going again was able to tell me where to buy a new battery locally.
13 de junho de 2025
Avaliação não solicitada
Resposta da GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
As a 2024 Which? Recommended Provider, it is great to know that we are achieving the high standards we are known for.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Just great support when needed
Just great support when needed - noncompliants but the Breakdown team arrived earlier than planned!!
9 de julho de 2025
Avaliação não solicitada
Resposta da GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
As a 2024 Which? Recommended Provider, it is great to know that we are achieving the high standards we are known for.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Gem recovery
Gem as a recovery company has yet to be tested, but the process of becoming a member was very straightforward. Everything was explained well, and the prices are fair. I joined partly because they are recommended by Which
15 de julho de 2025
Avaliação não solicitada
Resposta da GEM Motoring Assist
Dear Member
Thank you so much for taking the time to provide such positive feedback about the joining process, we are very pleased that you found it so straightforward.
As a 2024 Which? Recommended Provider, it is great to know that we are achieving the high standards we are known for.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
GEM by name and by nature!
GEM by name and by nature!
All concerned went that extra mile . So kind, friendly and efficient.
Nice to see there are some really good people left in this world.
Especially Steve!!!
8 de julho de 2025
Avaliação não solicitada
Resposta da GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
As a 2024 Which? Recommended Provider, it is great to know that we are achieving the high standards we are known for.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Mechanic arrived on time
Customer services were very helpful.
The mechanic arrived on time and quickly resolved the problem
5 de julho de 2025
Avaliação não solicitada
Resposta da GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
As a 2024 Which? Recommended Provider, it is great to know that we are achieving the high standards we are known for.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
The GEM team provide exceptional service
An overheating problem led to roadside breakdown.
GEM team on the case and recovery truck on site within 30 mins. Transported home.
We were reassuringly kept in touch throughout.
Excellent in every respect.
29 de junho de 2025
Avaliação não solicitada
Resposta da GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
As a 2024 Which? Recommended Provider, it is great to know that we are achieving the high standards we are known for.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
when I misfueled my car recovery came…
when I misfueled my car recovery came very promptly and took car (and Self) to garage to get it sorted -driver very careful winching my old car on and off the truck -great service
25 de junho de 2025
Avaliação não solicitada
Resposta da GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
As a 2024 Which? Recommended Provider, it is great to know that we are achieving the high standards we are known for.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Very competitive price wise
Very competitive price wise. Hopefully service will be equally good
4 de julho de 2025
Avaliação não solicitada
Resposta da GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback.
As a 2024 Which? Recommended Provider, it is great to know that we are achieving the high standards we are known for.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Excellent breakdown recovery service.
Sadly broke down today on my motorcycle but Gem sent a truck to collect me within an hour which was excellent. They also called every 15 minutes to check I was ok. Home safely thanks to Gem.
29 de junho de 2025
Avaliação não solicitada
Resposta da GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
As a 2024 Which? Recommended Provider, it is great to know that we are achieving the high standards we are known for.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Best breakdown service I’ve encountered
Best breakdown service I’ve encountered. Had to rely on GEM twice now in a matter of months. On both occasions, the service has been helpful, quick and efficient. Honestly cannot see how it can be bettered if a you have to suffer a breakdown
18 de junho de 2025
Avaliação não solicitada
Resposta da GEM Motoring Assist
Dear Member
Thank you for taking the time to provide such positive feedback about the service we have provided to you since you have been a member with us.
As a 2024 Which? Recommended Provider, it is great to know that we are achieving the high standards we are known for.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Had a broken front coil spring
Had a broken front coil spring, car was at home so not an urgent recovery. Vehicle was picked up within 3 hours and taken to the garage of my choice(independent Volvo specialist). Very good service from the breakdown company called out to my home.
16 de junho de 2025
Avaliação não solicitada
Resposta da GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
As a 2024 Which? Recommended Provider, it is great to know that we are achieving the high standards we are known for.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Quick and reliable
I broke down and had someone out to me within 45 mins. GEM called me 3 times to check I was ok and give me updates. Fantastic customer service! Highly recommend!!
19 de junho de 2025
Avaliação não solicitada
Resposta da GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
As a 2024 Which? Recommended Provider, it is great to know that we are achieving the high standards we are known for.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Great recovery service that covers both…
Great recovery service that covers both my vehicles. The magazine however is the opposite. I do not like being talked down to just because I don't worry about saving the planet 100%. Dreary letters from sad people with nothing better to do than make you feel you should not be driving my particular motorcycle or motor car. I've asked to not receive it hoping that will that help save the forests, and ink and power and anything else involved in its production.
19 de junho de 2025
Avaliação não solicitada
Resposta da GEM Motoring Assist
Dear Member,
Thank you for taking the time to comment.
Please contact us on 01342 825676 if you wish to discuss this further.
We welcome your feedback as we are continually striving to provide a first-class service to our members and your comments will enable us to help improve the service.
GEM Team
GEM Motoring IS a gem!
You can’t trust a car!
Had my car brakes gone, but had to cover a trip back home near 250 miles.
I was really fortunate to have GEM Motoring for my Personal Road Assistance. Called GEM and no hassle! What I didn’t expect: GEM personnel called me several times and sent messages to keep me updated!
Best ever service and most professional attitude I had based on my personal experience!
5 de junho de 2025
Avaliação não solicitada
Resposta da GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
As a 2024 Which? Recommended Provider, it is great to know that we are achieving the high standards we are known for.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
So far so good
As my breakdown cover has yet to start, I can only comment on the ease of enrolling. I found the website very easy to navigate and was impressed by the speed with which my joining documents were provided. The cost appears competitive and reasonable for a service recommended by "Which".
4 de junho de 2025
Avaliação não solicitada
Resposta da GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide feedback about setting up your policy.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
The Gem app is excellent
The Gem app is excellent and the system gives accurate updates re arrival times. Response times have been better than most other recovery brands I have used (manufacturers and third party). Technicians attending have been well trained.
5 de dezembro de 2024
Avaliação não solicitada
Resposta da GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
As a 2024 Which? Recommended Provider, it is great to know that we are achieving the high standards we are known for.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
New Member but very happy
Not used it yet but cover looks perfect for us and really competitive price!
12 de junho de 2025
Avaliação não solicitada
Resposta da GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
As a 2024 Which? Recommended Provider, it is great to know that we are achieving the high standards we are known for.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Too early to give an honest opinion
Too early to give an honest opinion. Seems OK so far
11 de junho de 2025
Avaliação não solicitada
Resposta da GEM Motoring Assist
Dear Member,
Thank you for taking the time to comment.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Awesome recovery service
I have been a GEM member for years with a brief break to go with Rescuemycar.
Now back with GEM when my clutch went over 70 miles from home.
I was really worried but Paris at GEM sorted it all out for me. No questions asked. Well only a few.
I was recovered to my chosen garage in my home town by Euroroute and full marks to Connor at Euroroute. What guy I was not only recovered but entertained on the way by a highly intelligent young man.
Paris called on the way back to check I was OK
Overall I could not ask for better service. I will not be changing provider again. GEM is the best
8 de junho de 2025
Avaliação não solicitada
Resposta da GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
As a 2024 Which? Recommended Provider, it is great to know that we are achieving the high standards we are known for.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Easy and straightforward
Easy and straightforward sign up to membership…haven’t sampled the roadside assistance service yet but other reviews I’ve seen look encouraging
7 de junho de 2025
Avaliação não solicitada
Resposta da GEM Motoring Assist
Dear Member,
As a 2024 Which? Recommended Provider, it is great to know that we are achieving the high standards we are known for.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
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