Absolutely brilliant company. No speaking to robots, no lectures about behaving correctly, no 5 minute wait while some monotonous voice and stupid music play. I really couldn't believe it. I rang a nu... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
I called GEM when my car refused to start; within a couple of minutes I received a message saying the recovery unit would be with me in 9 minutes along with a map showing live where he was. He got th... Ver mais
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I have had to use Gem twice so far this year, once for a broken ignition key and more recently for a puncture. Both times I used the Gem app to get help. I was very pleased with the time it took for a... Ver mais
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Call centre located us when broke down on dual carriage way approaching a roundabout. Speed limit just dropped to 40 and first streetlight just behind car. Late Sunday evening and took a while top fi... Ver mais
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Detalhes da empresa
Escrito pela empresa
For more information visit www.motoringassist.com GEM are multi-award winners and have been placed in the Top 3 breakdown recovery providers in the Auto Express Driver Power Survey for 12 years, coming first place 9 times. GEM Motoring Assist has also received a Defaqto 5 Star Rating for its Breakdown Cover, which means it provides one of the most comprehensive policies in the market.
Informações de contato
Station Road, RH18, Reino Unido
- 01342 825676
- info@motoringassist.com
- motoringassist.com
4,6
Excelente
2 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Excellent service
Everything went very smoothly and communication was excellent
1 de setembro de 2025
Avaliação não solicitada
Resposta da GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Easy to log request for roadside…
Easy to log request for roadside assistance using app
Really fast response
Helpful operator excellent service
26 de setembro de 2025
Avaliação não solicitada
Resposta da GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about our 'Report a Breakdown' app and the service you received for your roadside assistance.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Just saved a bundle
Just saved a bundle by leaving R*C after 54 years and joining a creditable and much recommended organisation. Grateful to be here and should have acted years ago!
27 de setembro de 2025
Avaliação não solicitada
Resposta da GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you. Welcome to GEM!
If you have any questions in future we are happy to help in the Member Services Team. Happy motoring.
Kind regards
The GEM Team
Excellent service
Excellent service, great recovery driver.
23 de janeiro de 2025
Avaliação não solicitada
Resposta da GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the excellent service recently provided to you on your recovery.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
If you have any questions in future we are happy to help in the Member Services Team. Happy motoring.
Kind regards
The GEM Team
Turning a breakdown into an enjoyable adventure
Broke down 200+ miles from home and GEM, through its network of recovery companies got us home quickly and smoothly, keeping us updated and assured throughout. Everyone we dealt with were friendly and went the extra mile to give us a spectacular service. What could have been a misery was a fantastic adventure. I have been with GEM for nearly 20 years and as long as I drive will continue to be a member.
17 de setembro de 2025
Avaliação não solicitada
Resposta da GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you and thank you for your loyalty over the years.
Kind regards
The GEM Team
Absolutely first class.
I’ve not actually had to call GEM for a breakdown rescue but when I joined I found them extremely professional and helpful, also the monthly magazine I find interesting and helpful. I’ve had RAC and AA Membership previously and I rate GEM the highest.
18 de setembro de 2025
Avaliação não solicitada
Resposta da GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you. We are pleased to hear you are enjoying the magazine.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
If you have any questions in future we are happy to help in the Member Services Team. Happy motoring.
Kind regards
The GEM Team
Haven't used the breakdown service yet…
Haven't used the breakdown service yet but impressed with things so far especially the excellent magazine.
17 de setembro de 2025
Avaliação não solicitada
Resposta da GEM Motoring Assist
Dear Member
Thank you for your review about the service you have received so far. We're glad to hear you are enjoying our magazine 'Good Motoring'. Happy motoring.
King Regards
The GEM Team
Famtastic service
Famtastic service! The guy turned up within 15 mins and was already in a truck ready to take us. The guy was very polite and new his stuff.
Many thanks!!
16 de setembro de 2025
Avaliação não solicitada
Resposta da GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Excellent recovery company
Following a breakdown, Easy communication, excellent recovery time.
Fair pricing
Also, enjoyable and informative 'Good motoring' magazine
3 de junho de 2025
Avaliação não solicitada
Resposta da GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you and that you enjoy our 'Good Motoring' Magazine.
As a 2024 Which? Recommended Provider, it is great to know that we are achieving the high standards we are known for.
Kind regards
The GEM Team
All seems good
All seems good, not used Gem yet but website easy to use and follow. Good pricing also
5 de setembro de 2025
Avaliação não solicitada
Resposta da GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about our website and our pricing.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
The Engineer turned up on time
The Engineer turned up on time, understood the problem immediately and was able to solve the issue without delay
27 de agosto de 2025
Avaliação não solicitada
Resposta da GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
It is great to know that we are achieving the high standards we are known for and the engineer was able to resolve the issue quickly for you.
Kind regards
The GEM Team
Great Service, Highly Recommended
My brother was driving when my car broke down on the M5. As he was visiting from Australia, he did not have a UK phone with him. Initially, he went to an SOS phone on the motorway and the Highways Agency dealt with me on his behalf (Kudos to them!).
As I was at work some 100 miles away, it was luck that I had my membership card with me, but I was able to arrange recovery. I received countless calls from GEM, the recovery drivers and the Highways Agency to check I was ok and also where exactly the car was. I did get fed up having to continually explain I wasn't with the vehicle and there was a slight miscommunication as to when the car would arrive at my designated garage, but all was well. Everything got sorted; the car is repaired and my brother is en route to Australia with a great story to tell back home!
I have been a member of GEM since 2013 and this was only the third time I have used them in the event of a breakdown. The first resulted in me meeting my fiance, the 2nd was not so good, but was ultimately put right by GEM and this latest incident was dealt with in a timely manner and is quite hilarious! I would recommend GEM any day of the week. Having been involved with a recovery driver, I understand the problems and pitfalls they can face. Ultimately, safety is the priority and a safe onward journey of both vehicles and occupants is required.
17 de agosto de 2025
Avaliação não solicitada
Resposta da GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
Glad we were able to help your brother in his hour of need.
Kind regards
The GEM Team
Good in general, terrible when things go wrong
I've had to call GEM twice for motoring assistance. The first time the service couldn't have been better: prompt, friendly, efficient.
The second time: atrocious. Attendance was promised twice, then a call from them to say could it wait until tomorrow. When I said no, they offered a "4 or 5 hour wait". This, after they told me it would come within the hour, twice.
I cancelled the request. There was zero follow-up to see how I fared.
My first official complaint went unanswered. The second eventually elicited a standard reply that they would would look into it.
Since then, nothing, despite their contract promises of 5 days response, or 20 days to deal with it, when signing with them.
So, excellent when they do what they should, but in my experience wholly unreliable for any sort of call-out.
29 de junho de 2025
Avaliação não solicitada
Resposta da GEM Motoring Assist
Dear GEM Motoring Assist member
We were sorry to read that the service you received to your recent breakdown was not up to our usual high standards. If you have not already done so, please contact our Customer Services. You can email customerservices@call-assist.co.uk or call them on 01206 771788 with your name and registration number, so we can investigate it for you.
Kind Regards
The GEM Team
Keeps me informed
25 de agosto de 2025
Avaliação não solicitada
Resposta da GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
As a 2024 Which? Recommended Provider, it is great to know that we are achieving the high standards we are known for.
Kind regards
The GEM Team
GEM keep asking for a review.
GEM keep asking for a review.
So far all I’ve done is take out the policy, they took my money and sent me a card, that is all the interaction I’ve had with them.
So in terms of basic competence I guess they are ok, in terms of taking action in an emergency I have no idea how they will do.
In terms of nagging for a review, they are 5 star…… !!
Update, the GEM reply is so obviously an AI generated one. Apologies from an AI 🙏 GEM 🤣
23 de agosto de 2025
Avaliação não solicitada
Resposta da GEM Motoring Assist
Dear Member,
We are very sorry and disappointed to read that the service you received was not up to our usual high standards.
We welcome your feedback as we are continually striving to provide a first-class service to our members and your comments will enable us to help improve the service. In the meantime, we apologise for any inconvenience caused.
Kind regards
The GEM Team
Been with GEM 7 years and first…
Been with GEM 7 years and first breakdown, made so less stressful lovely people great comms and great service
15 de agosto de 2025
Avaliação não solicitada
Resposta da GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
As a 2024 Which? Recommended Provider, it is great to know that we are achieving the high standards we are known for.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
I did not know I as a person could be…
I did not know I as a person could be covered for any vehicle as I have a motor bike and car this is perfect for what I need. For mu bike BMW were quoting twice just for that one vehicle!!
22 de agosto de 2025
Avaliação não solicitada
Resposta da GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
As a 2024 Which? Recommended Provider, it is great to know that we are achieving the high standards we are known for.
Kind regards
The GEM Team
App based service
App based service, being able to locate breakdown if required and speed of connection. Also informative magazine every quarter, good read.
21 de agosto de 2025
Avaliação não solicitada
Resposta da GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
As a 2024 Which? Recommended Provider, it is great to know that we are achieving the high standards we are known for.
We're glad you enjoy our quarterly 'Good Motoring' magazine.
Kind regards
The GEM Team
The best!
I have used two other breakdown companies in the last 2 years, 1 looked for any reason not to come out and the other, one of the big name companies too 8 hours to come out, using GEM they came straight away, I was with them a few years ago and left as I found a cheaper deal but I regret it, Gem is the best breakdown company I have used!
4 de agosto de 2025
Avaliação não solicitada
Resposta da GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
As a 2024 Which? Recommended Provider, it is great to know that we are achieving the high standards we are known for.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Battery jump start after sudden failure
My battery packed up without any warning (after 130,000 miles) and I called GEM. The recovery agent arrived after about 90 minutes (a non-urgent job) and started the car with a jump start device, and I drove home, arranging for a mobile battery replacement the next day. Service provided was friendly and efficient throughout. Highly recommended.
12 de agosto de 2025
Avaliação não solicitada
Resposta da GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
As a 2024 Which? Recommended Provider, it is great to know that we are achieving the high standards we are known for.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
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