Absolutely brilliant company. No speaking to robots, no lectures about behaving correctly, no 5 minute wait while some monotonous voice and stupid music play. I really couldn't believe it. I rang a nu... Ver mais
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Veja o que dizem as avaliações
I called GEM when my car refused to start; within a couple of minutes I received a message saying the recovery unit would be with me in 9 minutes along with a map showing live where he was. He got th... Ver mais
A empresa respondeu
I have had to use Gem twice so far this year, once for a broken ignition key and more recently for a puncture. Both times I used the Gem app to get help. I was very pleased with the time it took for a... Ver mais
A empresa respondeu
Call centre located us when broke down on dual carriage way approaching a roundabout. Speed limit just dropped to 40 and first streetlight just behind car. Late Sunday evening and took a while top fi... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
For more information visit www.motoringassist.com GEM are multi-award winners and have been placed in the Top 3 breakdown recovery providers in the Auto Express Driver Power Survey for 12 years, coming first place 9 times. GEM Motoring Assist has also received a Defaqto 5 Star Rating for its Breakdown Cover, which means it provides one of the most comprehensive policies in the market.
Informações de contato
Station Road, RH18, Reino Unido
- 01342 825676
- info@motoringassist.com
- motoringassist.com
4,6
Excelente
2 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
My wife's car was not starting at home…
My wife's car was not starting at home used the app to call GEM eta was sent
Recovery took a little longer to arrive due to it being rush hour but my wife was kept informed by phone and operator couldn't be faulted
Recovery agent checked the vehicle and found the fault He also contacted a motor factor on my wife's behalf and parts sourced
Due to my wife's time constraints the car was left on the drive for me to fix with the already sourced parts and job done
GEM phoned my wife to make sure all was well Every body happy
8 de agosto de 2025
Avaliação não solicitada
Resposta da GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you wife.
As a 2024 Which? Recommended Provider, it is great to know that we are achieving the high standards we are known for.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
The product offered to me is great…
The product offered to me is great value. The operator explained everything clearly and I feel much safer driving.
1 de agosto de 2025
Avaliação não solicitada
Resposta da GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about joining GEM.
As a 2024 Which? Recommended Provider, it is great to know that we are achieving the high standards throughout that we are known for.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
SCARY EXPERIENCE - GEM TO THE RESCUE
I am an experienced driver (since the early 80's)and had a very unusual and life threatening scary experience the other night, when the car engine cut out and then all my brakes both failed - electric handbrake and not able to go down the gears - on a steep hill up a narrow road in the dark. The car was out of control, going backwards down a steep hill. I managed to turn it sideways and stop, but was very distraught and flagged down a passing police car. The police and some passers by helped me and we got the car into a safer place, the Police tried to start it, although it was still not starting or showing any sign of life, but they had to leave me having checked I had breakdown cover, as they were in attendance on a major nearby fire, I called Gem at that point. So important that I could speak to someone and was not expected to report online. The breakdown service was first class,prompt and sympathetic from the initial phone call to the mechanic who came out. Waiting time was reasonable and less than the time anticipated and the phone calls to keep me updated and offer advice were sensible practical and easy to understand.I was taken home, with the car, and after booking it in for repair the following morning, the same mechanic and breakdown truck attended and took the car to the garage.I have not yet had a report of what is wrong with the car, but I am feeling that Gem is the best breakdown service I have experienced for years.
10 de agosto de 2025
Avaliação não solicitada
Resposta da GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
As a 2024 Which? Recommended Provider, it is great to know that we are achieving the high standards we are known for.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Excellent service time and again
Immobilised my car by mistake when handbrake failed on a hill... The lovely breakdown guy GEM sent was there within 15 minutes of making the call (while I sat on the footbrake!). He sorted out the immobiliser issue and got me to a flat parking space - I didn't need recovery as this was outside my home and the car was booked in for handbrake repairs two days later. I don't think I've ever waited for longer than 45 minutes for GEM, and the customer services team are amazing. And because they insure you, rather than the car, you're covered in every vehicle, even as a passenger - which is fantastic for peace of mind. I've been with GEM for years now, and recommend them to everyone.
5 de agosto de 2025
Avaliação não solicitada
Resposta da GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
As a 2024 Which? Recommended Provider, it is great to know that we are achieving the high standards we are known for.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Great service
Great service. Kept in touch with me throughout the recovery of my car. Can't fault them at all. Really greatful, thank you.
1 de agosto de 2025
Avaliação não solicitada
Resposta da GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
As a 2024 Which? Recommended Provider, it is great to know that we are achieving the high standards we are known for.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
"Service with a smile"
I broke down on the M5 on a Sunday morning at 08.00(clutch failure). After a very reassuring call with call handler Comfort and subsequent follow ups from Megan, their appointed recovery driver (Victoria Recovery) arrived bang on time within the hour after being tracked all the way. The driver was pleasant company all the way home and helpful when it came to parking my non-drivable car. Very pleased with the service from both GEM and their recovery agent.
3 de agosto de 2025
Avaliação não solicitada
Resposta da GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
As a 2024 Which? Recommended Provider, it is great to know that we are achieving the high standards we are known for.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Quick and friendly response
Had an unfortunate incident which meant I was stranded however GEM responded and were with me within one hour. The office kept me up to date and the recovery who came to help had me sorted within about 10mins
27 de julho de 2025
Avaliação não solicitada
Resposta da GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
We are pleased to hear that you were recovered quickly and kept informed while you waited.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
The GEM Team
Inflexible, and nowhere as good as used to be
While the initial recovery was completed quickly and safely, what came after was abysmal.
I was taken to a garage that had unfortunately closed down. It then took over two hours to get the car recovered home, after the operator tried to get my car unloaded on private land where we'd already been asked to move on.
The call handler remained completely inflexible throughout, essentially forcing me into paying £200 for an onward recovery. Additionally, it was impossibleto get through to GEM during this time with a constantly ringing line, or engaged.
While my initial recovery took place at 9am, by the time my car was returned home (a massive argument had to happen to get the car home and not dropped on private lane), the car was recovered again, meaning I returned home at 7pm after getting the car safely to another garage.
I will be cancelling my membership as soon as possible. Having been a customer for seven years, the level of service offered by GEM and the company they second the actual call work to is terrible. A throughly awful experience from start to finish.
As for their complaints procedure, this matches up to their assistance - as in very poor.
12 de julho de 2025
Avaliação não solicitada
Resposta da GEM Motoring Assist
Dear Mr Hodges,
Unfortunately, as your vehicle had already been recovered to your chosen destination, you were not covered for another recovery to a different destination. Please may I draw your attention to the relevant extract from page 4 of your Terms & Conditions, which I have included below, for your reference:
“Once the vehicle has been delivered to the nominated address, the vehicle will be left at your own risk and no further recovery costs will be covered in relation to the claim”
Kind regards
The GEM Team
So far so very good
So far so very good. “Which” recommended and I’m covered whichever car I’m in (if taxed and MOT’d). Efficient communication and documentation.
Of course I hope I never have to put the service to the test, but that will be the ultimate proof of the pudding!
15 de julho de 2025
Avaliação não solicitada
Resposta da GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
As a 2024 Which? Recommended Provider, it is great to know that we are achieving the high standards we are known for.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Extremely quick & efficient
Extremely quick & efficient. Friendly and helpful customer service.
21 de julho de 2025
Avaliação não solicitada
Resposta da GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to your son.
We are pleased to hear, he received our first class service.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Five star service
First time of using GEM and they managed inside two hours what RAC took a full day to do for me last year. First class app for reporting breakdown of my son’s car and he was kept informed constantly until recovery was made. Five star job 👏👏👏👏👏
18 de julho de 2025
Avaliação não solicitada
Resposta da GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
As a 2024 Which? Recommended Provider, it is great to know that we are achieving the high standards we are known for.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Good cover at a reasonable price.
Easy to join and looks to cover everything that the bigger companies provide, but at a substantially lower price. I haven't needed to use the breakdown service yet - so time will tell !
9 de julho de 2025
Avaliação não solicitada
Resposta da GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
As a 2024 Which? Recommended Provider, it is great to know that we are achieving the high standards we are known for.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Excellent
Excellent. After a rta I phoned and within an hour and a half the trans porter arrived and brought me and my vehicle back home.
Great service.
17 de julho de 2025
Avaliação não solicitada
Resposta da GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
As a 2024 Which? Recommended Provider, it is great to know that we are achieving the high standards we are known for.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Brilliant service both times I’ve used…
Brilliant service both times I’ve used them. Excellent communication and superb roadside assistance
19 de julho de 2025
Avaliação não solicitada
Resposta da GEM Motoring Assist
Dear Member
Thank you so much for taking the time to provide such positive feedback about GEM and the service recently provided to you.
As a 2024 Which? Recommended Provider, it is great to know that we are achieving the high standards we are known for.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Pricing alone is immediately great value.
The sign-up experience was quick, easy, and a pleasure. Thank you.... The ultimate test of course is if the service matches this high standard when I need to utilise the breakdown facilities promised. The App with auto GPS location looks very sensible and easy.
I will review again if and when any breakdown occurs, but so far, a much better financial deal for personal cover, any vehicle, full UK Recovery anywhere and Homestart, for less than half the price of the big players. Love it so far!
OK, here's the follow up! Whilst stuck up in Sutton Coldfield at mid-night in late Jan 2026 I had a flat rear tyre; no spare just a crappy puncture repair (alleged!) tyre sealant that didn’t work of course…….. and I called out Gem. They took my call at 5 mins to midnight on a Thursday evening via their mobile phone App, and their local recovery truck had us loaded up by 12:30am and on the way to our local hotel some 7 miles away! Done and dusted within 35 minutes. Fantastic service. If any of you want an excellent breakdown service, I really can recommend Gem as my own experience certainly couldn’t really be bettered.
8 de julho de 2025
Avaliação não solicitada
Resposta da GEM Motoring Assist
Dear Member
Thank you so much for taking the time to provide such positive feedback about GEM. y
As a 2024 Which? Recommended Provider, it is great to know that we are achieving the high standards we are known for.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Quick response.
On breaking down I contacted Gem who responded quickly to my problem . The breakdown unit responded quickly, the problem I had could be repaired at the roadside, my vehicle & myself were delivered back to the place of my choice. Top marks to Gem . Thank you.
12 de julho de 2025
Avaliação não solicitada
Resposta da GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
As a 2024 Which? Recommended Provider, it is great to know that we are achieving the high standards we are known for.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Thank you
The telephone was answered quickly by a person! The breakdown people came within the time stated and somebody rang me twice to see if I was okay on the hard shoulder of the M4- as an elderly female travelling alone
On the strength of this a family member has signed up
11 de julho de 2025
Avaliação não solicitada
Resposta da GEM Motoring Assist
Dear Member
That's wonderful news thank you for the recommendation.
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
As a 2024 Which? Recommended Provider, it is great to know that we are achieving the high standards we are known for.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
The Customer Advisor I spoke with was…
The Customer Advisor I spoke with was pleasant. She was able to resolve my issue perfectly well in a professional, timely and yet friendly manner.
This company has always been customer focused and helpful,after having previously tried other Breakdown Cover companies. That's why we keep renewing our cover with them. They care! and thats all the customer needs when the vehicle has broken down.
I wouldn't hesitate to recommend this company to anyone who wants quality Breakdown service.
12 de julho de 2025
Avaliação não solicitada
Resposta da GEM Motoring Assist
Dear Member
Thank you for taking the time to provide such a positive review of our company.
As a 2024 Which? Recommended Provider, it is great to know that we are achieving the high standards we are known for.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Dodgy dealers
The company failed to tell us we'd incur a £170 further charge, having encouraged us to be driven home by them after a burst tyre, rather than find a garage. They created a second job for themselves. Then they were hugely defensive about the complaint, wanting to find every means possible to avoid it, including assigning my complaint a prejudicial title. Avoid!
26 de junho de 2025
Avaliação não solicitada
I'm really pleased I switched to GEM
I'm really pleased I switched to GEM.
It's cheaper, better and from my experience of an actual breakdown, the callout time was quicker than any of the others I've used,(and I've been using breakdown insurance for over fifty years).
9 de julho de 2025
Avaliação não solicitada
Resposta da GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such a positive review of our company.
As a 2024 Which? Recommended Provider, it is great to know that we are achieving the high standards we are known for.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
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