I would like to thank the service team especially Ericka for her top notch assistance, very polite and very professional. She is very knowledgeable with cars and she gave me some tips and advice on h... Ver mais
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Veja o que dizem as avaliações
The staff are very approachable & helpful specially erika shes a lovely lady & she explain well after the service. I ddnt regret i choice motor range to buy my car all the staff are very friendly & v... Ver mais
I was let down by Motor Range before I even got to see a car. On their website, they boast that you can complete a free soft search or arrange finance in minutes using their deal builder tool. Unfortu... Ver mais
A empresa respondeu
Absolutely amazing experience . Nick B salesman made are experience so quick, easy and couldn't do enough for us. Nick B was absolutely lovely and made the experiance so smooth. We cant thank you... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
The Northwest's No. 1 for used cars with over 2000 cars available. We have the biggest choice of used cars in Liverpool. Vehicles are HPI clear with guaranteed mileage & undergo a 120-point mechanical check. Expert buyers handpick the best quality cars, which are price checked daily. Low-rate finance, no deposit required, cash back & more for your part-exchange. Relaxed atmosphere with unbeatable customer service. Drive away today! Call our friendly contact team on 0151 527 7010 or live chat on our website - visit www.motorrange.co.uk. Ideally situated at the end of M57/M58 motorways, Motor Range Liverpool is simple to get to from all directions. You’ll find us opposite Switch Retail Park on Dunnings Bridge Road, with easy access, plenty of on-site parking, and a complimentary hot drink waiting at our refreshment station. Motor Range, Dunnings Bridge Road, Liverpool, L30 6YW. Open 7 days a week - Mon-Fri 9am-8pm, Sat 9am-6pm, Sun 10-6pm
Informações de contato
Dunnings Bridge Road, L30 6YW, Liverpool, England, Reino Unido
- 01515277010
4,6
Excelente
134 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
So upsetting daughters 1st car which…
So upsetting daughters 1st car which she has saved for ! Its broken down after 8 weeks motor range want £75 just to check what's wrong with it ! Apparently its warranty has run out after 30 days ! We were not given the opportunity to extend! So now what do we do ? Its just sat on our drive ! Honestly motor range have you got no conscience!
16 de julho de 2026
Avaliação não solicitada
Resposta da Motor Range - Liverpool
Hello Jane,
Thank you for taking the time to share your feedback. We are genuinely sorry to hearthat you are disappointed.
All of our vehicles undergo comprehensive mechanical and cosmetic checks before they are prepared for collection, and we take great pride in supplying high-quality used cars. Unfortunately, as with any used vehicle, mechanical issues can occasionally arise after purchase.
The £75 charge you have mentioned is a diagnostic fee. This covers the process of connecting the vehicle to specialist diagnostic equipment to identify the fault, allowing our technicians to accurately determine the issue before carrying out any necessary repairs.
All of our vehicles are supplied with a 30-day guarantee as standard, with the option to purchase an extended warranty for additional cover. This is explained during the sales process and is detailed on the Demands and Needs form, which is discussed and signed at the point of sale.
We completely understand your frustration and appreciate how upsetting this must be for both you and your daughter. We genuinely value our customers' experience and always want to provide the best possible service. As a gesture of goodwill, we covered the cost of the repair carried out at your chosen independent garage. We hope this demonstrated our commitment to supporting you, even outside of the warranty period. If there's anything further you'd like to discuss, please don't hesitate to contact our Customer Care team.
Kind regards,
Laura Gilchrist
Customer Care
Abserlutaly flawless i can't fault my…
Abserlutaly flawless i can't fault my experience car sales man Andrea is a credit to motor range
20 de julho de 2026
Avaliação não solicitada
Resposta da Motor Range - Liverpool
Thank you Neil for the 5 star feedback! Your kind comments will be passed on to your sales advisors. Happy Motoring!
Best wishes,
Laura Gilchrist
Customer Care
Staff are great wjamie whitting went…
Staff are great wjamie whitting went above and what i expected
17 de julho de 2026
Avaliação não solicitada
Resposta da Motor Range - Liverpool
Thank you Andrew for the 5 star feedback! Wishing you many happy miles!
Best wishes,
Laura Gilchrist
Customer Care
Awful customer service!
Awful customer service!
Don't respond to complaints at all - I have put 3 separate complaints in over the last 8 weeks over an ongoing problem and have now had to go to the ombudsman as motor range have told my finance company that everything has been resolved.
UPDATE: Laura, my complaints were sent to care@motorrange which is the email address listed on your website as part of your complaints process. The information you need can be found there. If it is an unmanned email then it needs to be removed from public information. My first complaint was sent on May 19th 2026
16 de julho de 2026
Avaliação não solicitada
Resposta da Motor Range - Liverpool
Hello Louise, thank you for leaving a review and bringing this to my attention.
I am sorry to hear that you are disappointed and our complaints team have taken longer than expected to reply back to you. Please could you email me at laura.gilchrist@motorrange.co.uk with your full name, contact details and a brief description of your issue and I will endeavour to prioritse your complaint.
Best wishes,
Laura Gilchrist
Customer Care
Nick B was 5 stars from start to finish
Nick B was 5 stars from start to finish
13 de julho de 2026
Avaliação não solicitada
Resposta da Motor Range - Liverpool
Hello, thank you for taking the time to leave this great feedback.
Best wishes,
Laura Gilchrist
Customer Care
Dan was fantastic from start to finish…
Dan was fantastic from start to finish when I first come in looking for car and and I saw the one he made it possible .and he never went over my monthly payment .
13 de julho de 2026
Avaliação não solicitada
Resposta da Motor Range - Liverpool
Hello, thank you for taking the time to leave this great feedback.
Best wishes,
Laura Gilchrist
Customer Care
1st class service from Andrei from…
1st class service from Andrei from start to finish.
13 de julho de 2026
Avaliação não solicitada
Resposta da Motor Range - Liverpool
Hello, thank you for taking the time to leave this great feedback.
Best wishes,
Laura Gilchrist
Customer Care
Caitlin
Caitlin is a Great saleswomen has been so helpful with everything and is very friend easy to talk to.
Pick up was sorted very fast for the car and she was very accommodating with pick up days/times to fit around my schedule
Would highly recommend
13 de julho de 2026
Avaliação não solicitada
Resposta da Motor Range - Liverpool
Hello, thank you for taking the time to leave this great feedback.
Best wishes,
Laura Gilchrist
Customer Care
No pressure sales
No pressure sales. Allowed time to think about the purchase without feeling rushed.
12 de julho de 2026
Avaliação não solicitada
Resposta da Motor Range - Liverpool
Hello, thank you for taking the time to leave this great feedback.
Best wishes,
Laura Gilchrist
Customer Care
Guy has made the buying of our new car…
Guy has made the buying of our new car smooth and straightforward. Motor Range has an excellent range of cars and personable staff which take the stress out of making such a big purchase.
Thanks for all your help Guy.
12 de julho de 2026
Avaliação não solicitada
Resposta da Motor Range - Liverpool
Hello, thank you for taking the time to leave this great feedback.
Best wishes,
Laura Gilchrist
Customer Care
No messing about
No messing about, choose your car sign the papers quick and easy, a lot of businesses need to see how motor range works and they will
Learn summit and the sales chap nick, straight good fella
12 de julho de 2026
Avaliação não solicitada
Resposta da Motor Range - Liverpool
Hello, thank you for taking the time to leave this great feedback.
Best wishes,
Laura Gilchrist
Customer Care
I was let down by Motor Range before I…
I was let down by Motor Range before I even got to see a car. On their website, they boast that you can complete a free soft search or arrange finance in minutes using their deal builder tool. Unfortunately, this isn't true. I filled out the form on Saturday at 2:00 PM, expecting the promised instant result. Instead, I just got a message on the screen saying someone would contact me. Nobody called. I don't usually like receiving sales calls, but this time I was actually waiting for one. Making promises about getting things sorted in "minutes" and then completely failing to follow up is a very poor business practice that effectively puts you off buying from them.
11 de julho de 2026
Avaliação não solicitada
Resposta da Motor Range - Liverpool
Hello Mateusz,
Thank you for taking the time to leave your feedback. I am very sorry to hear about your experience and that we did not contact you as promptly as expected following your enquiry.
After looking into this, I can see that you submitted your soft search application at 6pm on Saturday evening, we had closed & our staff members tried to call you first thing this morning (Sunday) to discuss your application.
Please give us a call back on 01515277010 if you wish to discuss further.
Best wishes
Laura Gilchrist
Customer Care
Matt at Liverpool was excellent
Matt at Liverpool was excellent, couldn’t fault his customer service, knowledge of cars and overall quality of service.
11 de julho de 2026
Avaliação não solicitada
Resposta da Motor Range - Liverpool
Hello, thank you for taking the time to leave this great feedback.
Best wishes,
Laura Gilchrist
Customer Care
Fantastic service
Matthew made it all very easy, great service. Would definitely recommend 👌
11 de julho de 2026
Avaliação não solicitada
Resposta da Motor Range - Liverpool
Hello, thank you for taking the time to leave this great feedback.
Best wishes,
Laura Gilchrist
Customer Care
Disappointing
Disappointing, completed the px valuation online car is only 18 months old 12,000 miles A1 condition offered a great price online but I should’ve known better. 2 hours out of my day to go down - he put the details in the computer it came out at £28k for good condition, great……but then all the excuses of why it’s not actually worth that much, oh sorry we’d only sell for 26k so it’s not worth anywhere near our online valuation. If you respond and say it’s an estimate then I’d suggest you sort your valuation software as it’s obviously just a ploy to get people there so you can try and get the car cheap…..so disappointing
10 de julho de 2026
Avaliação não solicitada
Resposta da Motor Range - Liverpool
Hello,
Thank you for taking the time to share your feedback. We're sorry to hear that you left feeling disappointed.
Our online valuation tool is designed to provide an estimated value based on the information entered. When a vehicle is viewed in person, we carry out a full appraisal, taking into account its overall condition, current market demand and any preparation work that may be required before resale. This can sometimes result in the final valuation differing from the initial online estimate.
Without your name or vehicle registration, I am unable to look into the specifics of your valuation or explain the factors that influenced it. However, if you contact me directly with your details, I'd be more than happy to investigate this further. Our management team will also review the appraisal to see whether the valuation can be improved and ensure it accurately reflects your vehicle and current market conditions. We'll then be able to provide a full explanation of how the final valuation was reached.
We appreciate your feedback, as it helps us review our processes and customer experience, and we hope to have the opportunity to discuss this with you further.
Best wishes,
Laura Gilchrist
Customer Care
Very helpful
Olly was my sales man and he was lovely; jokey and laid back from the start. Everyone in the dealership was friendly and made us laugh. Even when I went back with questions and Olly wasn't available, his manager helped and he was just as funny and helpful. Upon picking up my car Olly and Matty were helpful and made themselves available for the timeslot I needed. All over great experience!
9 de julho de 2026
Avaliação não solicitada
Resposta da Motor Range - Liverpool
Hello, thank you for taking the time to leave this great feedback.
Best wishes,
Laura Gilchrist
Customer Care
Caitlin was very friendly and helpful…
Caitlin was very friendly and helpful really enjoyable experience
6 de julho de 2026
Avaliação não solicitada
Resposta da Motor Range - Liverpool
Hello, thank you for taking the time to leave this great feedback.
Best wishes,
Laura Gilchrist
Customer Care
Amazing from start to finish
Amazing from start to finish, would always buy my cars here in future along with all my family members who also purchase from here. Andrei has been fantastic helping me through the whole process!
6 de julho de 2026
Avaliação não solicitada
Resposta da Motor Range - Liverpool
Hello, thank you for taking the time to leave this great feedback.
Best wishes,
Laura Gilchrist
Customer Care
Andrei and ste k were very helpful and…
Andrei and ste k were very helpful and gave us a great deal we couldn’t refuse. Excellent customer service
6 de julho de 2026
Avaliação não solicitada
Resposta da Motor Range - Liverpool
Hello, thank you for taking the time to leave this great feedback.
Best wishes,
Laura Gilchrist
Customer Care
Overall poor service
I originally complained about the state of the vehicle and whilst the company put most things right .I originally wanted to give the car back it was in such a state however they persuaded that everything would be put right . The only offer over the scratches was for the salesman to buff out the scratches himself not done professionally .Naturally I declined and am now told I can’t have my warranty refunded (even 10 months that was left ) as it is beyond the 14 day cooling off period even though the initial complaint was within the cooling off period .I have no intention of keeping the vehicle and am set to lose the £799 I paid for the warranty unless I sell the vehicle privately .
1 de maio de 2026
Avaliação não solicitada
Resposta da Motor Range - Liverpool
Hello David,
Thank you for taking the time to leave your feedback. We're genuinely sorry that you were unhappy with the condition of your vehicle when you first collected it, and we completely understand how disappointing that must have been.
Following your concerns, our senior management team spoke with you directly and worked to resolve the issues you raised. We're pleased that the majority of these were addressed and put right. With regards to the minor cosmetic scuffs, our team did offer to improve these for you, however you declined this offer and advised your Sales Advisor that you had arranged to rectify them yourself.
We're sorry to hear that you're now looking to sell the vehicle. In relation to the warranty, we appreciate this isn't the outcome you were hoping for. However, the warranty was purchased separately, and the relevant documentation and agreement were signed at the point of sale. As such, we are unable to offer a refund for the warranty.
We appreciate that this will be disappointing to hear, but we do hope you can understand that we must apply our warranty terms consistently. Thank you again for sharing your feedback, and we wish you all the best for the future.
Best wishes,
Laura Gilchrist
Customer Care
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