I would like to thank the service team especially Ericka for her top notch assistance, very polite and very professional. She is very knowledgeable with cars and she gave me some tips and advice on h... Ver mais
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Veja o que dizem as avaliações
The staff are very approachable & helpful specially erika shes a lovely lady & she explain well after the service. I ddnt regret i choice motor range to buy my car all the staff are very friendly & v... Ver mais
Absolutely amazing experience . Nick B salesman made are experience so quick, easy and couldn't do enough for us. Nick B was absolutely lovely and made the experiance so smooth. We cant thank you... Ver mais
A empresa respondeu
I was let down by Motor Range before I even got to see a car. On their website, they boast that you can complete a free soft search or arrange finance in minutes using their deal builder tool. Unfortu... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
The Northwest's No. 1 for used cars with over 2000 cars available. We have the biggest choice of used cars in Liverpool. Vehicles are HPI clear with guaranteed mileage & undergo a 120-point mechanical check. Expert buyers handpick the best quality cars, which are price checked daily. Low-rate finance, no deposit required, cash back & more for your part-exchange. Relaxed atmosphere with unbeatable customer service. Drive away today! Call our friendly contact team on 0151 527 7010 or live chat on our website - visit www.motorrange.co.uk. Ideally situated at the end of M57/M58 motorways, Motor Range Liverpool is simple to get to from all directions. You’ll find us opposite Switch Retail Park on Dunnings Bridge Road, with easy access, plenty of on-site parking, and a complimentary hot drink waiting at our refreshment station. Motor Range, Dunnings Bridge Road, Liverpool, L30 6YW. Open 7 days a week - Mon-Fri 9am-8pm, Sat 9am-6pm, Sun 10-6pm
Informações de contato
Dunnings Bridge Road, L30 6YW, Liverpool, England, Reino Unido
- 01515277010
4,6
Excelente
135 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Overall poor service
I originally complained about the state of the vehicle and whilst the company put most things right .I originally wanted to give the car back it was in such a state however they persuaded that everything would be put right . The only offer over the scratches was for the salesman to buff out the scratches himself not done professionally .Naturally I declined and am now told I can’t have my warranty refunded (even 10 months that was left ) as it is beyond the 14 day cooling off period even though the initial complaint was within the cooling off period .I have no intention of keeping the vehicle and am set to lose the £799 I paid for the warranty unless I sell the vehicle privately .
1 de maio de 2026
Avaliação não solicitada
Resposta da Motor Range - Liverpool
Hello David,
Thank you for taking the time to leave your feedback. We're genuinely sorry that you were unhappy with the condition of your vehicle when you first collected it, and we completely understand how disappointing that must have been.
Following your concerns, our senior management team spoke with you directly and worked to resolve the issues you raised. We're pleased that the majority of these were addressed and put right. With regards to the minor cosmetic scuffs, our team did offer to improve these for you, however you declined this offer and advised your Sales Advisor that you had arranged to rectify them yourself.
We're sorry to hear that you're now looking to sell the vehicle. In relation to the warranty, we appreciate this isn't the outcome you were hoping for. However, the warranty was purchased separately, and the relevant documentation and agreement were signed at the point of sale. As such, we are unable to offer a refund for the warranty.
We appreciate that this will be disappointing to hear, but we do hope you can understand that we must apply our warranty terms consistently. Thank you again for sharing your feedback, and we wish you all the best for the future.
Best wishes,
Laura Gilchrist
Customer Care
Great Saleswoman
Great Saleswoman.
Kept upto date from start to finish.
Thank you for the excellent service.
5 de julho de 2026
Avaliação não solicitada
Resposta da Motor Range - Liverpool
Hello, thank you for taking the time to leave this great feedback.
Best wishes,
Laura Gilchrist
Customer Care
great stuff
easy from start to finish fast, effective and effortless!!! Great customer service Dan thanks again motor range
4 de julho de 2026
Avaliação não solicitada
Resposta da Motor Range - Liverpool
Hello, thank you for taking the time to leave this great feedback.
Best wishes,
Laura Gilchrist
Customer Care
Resposta da Motor Range - Liverpool
Hello, thank you for taking the time to leave this great feedback.
Best wishes,
Laura Gilchrist
Customer Care
Well respected treated with honesty
Well respected treated with honesty
2 de julho de 2026
Avaliação não solicitada
Resposta da Motor Range - Liverpool
Hello, thank you for taking the time to leave this great feedback.
Best wishes,
Laura Gilchrist
Customer Care
Good fella
The fella who took us through everything was first rate. Lovely. Loads and loads of choice. Fairly priced. Would recommend
2 de julho de 2026
Avaliação não solicitada
Resposta da Motor Range - Liverpool
Hello, thank you for taking the time to leave this great feedback.
Best wishes,
Laura Gilchrist
Customer Care
Caitlin was fab
Caitlin was fab, great service, very accommodating and helped us find a car we loved. She was very helpful and we definitely recommend her.
2 de julho de 2026
Avaliação não solicitada
Resposta da Motor Range - Liverpool
Hello, thank you for taking the time to leave this great feedback.
Best wishes,
Laura Gilchrist
Customer Care
Fantastic!
The environment and staff are consistently friendly and readily available to assist you in finding precisely what you seek. The customer service is excellent, making for an effortlessly pleasant experience overall.
21 de junho de 2026
Avaliação não solicitada
Resposta da Motor Range - Liverpool
Hello, thank you for leaving this 5 star feedback!
Best wishes,
Laura Gilchrist
Customer Care
To the two girls in the customer…
To the two girls in the customer service department
These two girls are amazing
They deserve more praise from people
They are both dedicated hard working women , the phone never stops
They are both so professional and patient and always help anyway they can
Ive seen them a few times and what I've heard and seen are two of the hardest workers in motor range with pure professionalism and motivation
Dedication with a smile
Friendly and caring these two hard working women deserve more credit
Service manager paul is also great
Always there to help and assist
Paul you have two amazing women at the helm
Its a fantastic team 👍🏼
Im happy to have experienced it
Lawrence Griffin
2 de julho de 2026
Avaliação não solicitada
Resposta da Motor Range - Liverpool
Hello Lawrence, thank you kindly for taking the time to leave this fantastic feedback for our Service Team. I completely agree our Service Advisors are very hardworking and professional and I thank you for leaving this review and acknowledging their hard work and dedication.
Wishing you many happy miles!
Best wishes,
Laura Gilchrist
Customer Care
Best wishes,
Laura Gilchrist
Customer Care
Thank you
Sophie Wilkes and Harris Anderson have made buying a car easier than ever. Very polite, welcoming and professional in what they do.
30 de junho de 2026
Avaliação não solicitada
Resposta da Motor Range - Liverpool
Hello, thank you kindly for taking the time to leave this 5 star feedback!
Best wishes,
Laura Gilchrist
Customer Care
Lies, faults, broken promises and a 9 month delay
Bought a car in October. Multiple issues with it from day 1. Lies, lies, broken promises, lies and lies. 8 months on I am still waiting for resolutions. I waited a month for an appointment after they had finally acknowledged my complaint and everything seemed to be progressing. I lose a day's work to take my car into them and get a call the next day saying 'we acknowledge the problems and agree they exist...... bring it in in 6 weeks and we may fix them then' that will be almost 10 months.
No heaters, no air conditioning, no fans at all, no tail light, dodgy wheel, faulty seat belt. Truly pathetic service. Will never ever use them again.
Recieved really good service right up until I paid then it became terrible. Took them 6 months to claim ownership of the car I part exchanged so I recieved multiple fines from DVLA for no tax and MOT.
Shop around. Better prices and service elsewhere.
26 de junho de 2026
Avaliação não solicitada
Resposta da Motor Range - Liverpool
Hello Matt,
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and completely understand your frustration. This is certainly not the level of service we aim to provide.
We appreciate that there have been a number of outstanding issues with your vehicle, and we apologise for the delays in resolving these. Following our technicians' inspection, the required replacement parts have been identified and ordered directly from MG. Unfortunately, these parts are currently on back order with the manufacturer and are expected to arrive later this month, which has been outside of our control.
With regards to the air conditioning concern, our technicians have carried out initial testing using a diagnostic dye to help identify the source of the leak. As discussed, you are booked back in with us on 10th July for a waiting appointment, which will allow sufficient time for us to accurately diagnose the issue and complete any necessary repairs.
We remain committed to resolving the outstanding issues as quickly as possible and thank you for your patience while we work towards bringing this matter to a conclusion.
Best wishes,
Laura Gilchrist
Customer Care
Erika has gone above and beyond to get…
Erika has gone above and beyond to get my car running again!
27 de junho de 2026
Avaliação não solicitada
Resposta da Motor Range - Liverpool
Hi Paul
Thank you for taking the time to leave this 5 star feedback! Your kind comments will be passed on to Erica in our Service Team.
Best wishes,
Laura Gilchrist
Customer Care
Andrei sold us our new Vauxhall…
Andrei sold us our new Vauxhall Mokka…our first electric! Great job and really pleased with the service and the car
27 de junho de 2026
Avaliação não solicitada
Resposta da Motor Range - Liverpool
Hello Brendan, thank you for the 5 star feedback! Happy Motoring.
Best wishes,
Laura Gilchrist
Customer Care
Harris was brilliant
Harris was brilliant
took me through every step and sorted us out brilliantly was open and honest and got the car turned round extra quick for me
25 de junho de 2026
Avaliação não solicitada
Resposta da Motor Range - Liverpool
Hello Ian, thank you for the 5 star feedback! Wishing you many happy miles in your new car.
Best wishes,
Laura Gilchrist
Customer Care
5 stars
Olly H was a great help from the start, let me have a browse in my own time and was always there to help. Stevo K made the final process simple and easy. Quick turn around, got it the next day. Thanks very much
21 de junho de 2026
Avaliação não solicitada
Resposta da Motor Range - Liverpool
Hello Gemma, thank you for the 5 star feedback!
Best wishes,
Laura Gilchrist
Customer Care
CHECK EVERYTHING before handing over any money and be wary of buying Tesla's.
CHECK EVERYTHING before handing over money!
First off this place hasn't got a clue about Tesla's, they will claim that they don't sell them with a battery health lower that 97% while the ones we looked at we low to mid 80%. So check the battery health before even thinking about buying one. They also don't have a clue how to help you with setting the app up and don't even give you a new keeper slip to help with it.
Avoid Georg he is useless, asked for 5 things to be sorted out on the car before we picked it up he claimed they were done and only one of them was done. We asked for new wipers and air filters (none were hard jobs but needed doing on the on board computer) got home and checked and there wasn't even an air filter present on the car it was just a big gap, wipers haven't been done or new rear reverse camera wasn't put on and the boot needed adjusting, none of it was done! They said it was done but their 'service department' wasn't very 'well up' on Tesla's so they couldn't reset it on the onboard computer (it's simple, it took me 5 seconds to work it out) They fixed one scratch And had the car for a week to "prep" it. Also the valeting was atrocious! My 4 year could clean the car better.
We asked for the car to be charged to 100% earlier in the day it was at 52% when we picked it up.
If your sales person is off work NO ONE can help you, we had questions about the car that needed answering and Georg was off Monday and Tuesday and the car was supposed to be 'ready' on Wednesday. We wanted the nice plates on that were on the car kept on and not changed to the awful motor range ones but couldn't get this done because we couldn't speak to him so we've had to spend another £60 ourselves to get new plates, it wasn't charged so it cost up £20 to charge it at a quick charge point so we were £80 down straight away through their incompetence.
Let's see what management has to say today.
24 de junho de 2026
Avaliação não solicitada
Resposta da Motor Range - Liverpool
Hello Chris,
Thank you for taking the time to share your feedback. We are genuinely sorry to hear that you are unhappy with your experience, as this is never how we want any customer to feel.
We do sell hundreds of electric vehicles every month, including Teslas, and our team has extensive experience with them. We are sorry that on this occasion we did not meet your expectations.
Following your conversation with our management team, we are already arranging for the points you raised to be addressed as quickly as possible. We believe the issue with the rear camera is being caused by a small scratch on the camera lens, and a replacement has already been ordered and will be fitted as soon as it arrives. We also apologise if you felt the valet was not completed to an acceptable standard. We will, of course, be carrying out a full complimentary re-valet when you return.
With regards to the vehicle charge, Georg placed the vehicle on charge as soon as you requested. However, he was unable to guarantee it would reach 100% before your collection time. Whilst we appreciate your preference, our standard handover procedure is not to supply electric vehicles fully charged, just as we do not provide petrol or diesel vehicles with a full tank of fuel. A 52% charge still provides a substantial driving range for most journeys.
We also understand your disappointment regarding the registration plates. Had we been made aware earlier that you wished to retain the original plates, we would have been happy to arrange this. Unfortunately, by the time you arrived to collect the vehicle, the original plates had already been replaced with our standard Motor Range plates, which is common practice across many dealerships. Nevertheless, we appreciate your frustration and, as a gesture of goodwill, we will be refunding the £80 you mentioned.
Most importantly, we are pleased that we have now been able to speak with you directly and are working together to resolve these issues. We look forward to welcoming you back on Monday, completing the outstanding work, and ensuring you can enjoy your new vehicle with confidence.
Best wishes,
Laura Gilchrist
Customer Care
Used motor range for many years…
Used motor range for many years wouldn’t go anywhere else ,
24 de junho de 2026
Avaliação não solicitada
Resposta da Motor Range - Liverpool
Hi Debby, thanks for the 5 star feedback! Happy Motoring!
Best wishes,
Laura Gilchrist
Customer Care
Picked up my 2020 Range Rover Evoque…
Picked up my 2020 Range Rover Evoque today and I am over the moon.
Can’t thank Salesman, Harris enough. Brilliant sales experience.
23 de junho de 2026
Avaliação não solicitada
Resposta da Motor Range - Liverpool
Thank you Sonia for the fantastic review! Wishing you many happy miles in your Range Rover Evoque!
Best wishes,
Laura Gilchrist
Customer Care
Jamie was excellent
Jamie was excellent, very friendly and down to earth. No pressure or jargon, just straight forward information and clear answers to our questions.
Made us feel welcome and was fast to respond to messages and emails.
When I buy my next car I will be asking for Jamie again.
19 de junho de 2026
Avaliação não solicitada
Resposta da Motor Range - Liverpool
Hello, thank you so much for taking the time to leave this great feedback! Your kind comments will be passed on to Jamie and we look forward to welcoming you back in the future!
Best wishes,
Laura Gilchrist
Customer Care
Georg....customer service exceptional
Georg....customer service exceptional, simplified , easy to understand all technicalalities.
Staff great, easy to view and navigate site.
14 de junho de 2026
Avaliação não solicitada
Resposta da Motor Range - Liverpool
Thank you Lisa for this great review! Wishing you many happy miles in your new car!
Best wishes,
Laura Gilchrist
Customer Care
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