My Movcan V30 Promax is an awesome bike. It really performs as well as the company advertised. Anytime you have an issues or concerns, all you have to do is reach out to the Movcan support team, and t... Ver mais
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Veja o que dizem as avaliações
The only reason for the 3 stars was because upon receiving my movcan v80 it arrived with no battery. Upon noticing them they did send a replacement vattery. Unfortunately the battery they sent was the... Ver mais
Got a bike for my son while it was on sale nearly two months before Christmas. We’re now in mid-July, and the bike is still doing great! Never had an issue. Assembling the bike was quite straightforwa... Ver mais
The durability of the bike is excellent, I got hit by a car a few weeks ago and even though it took most of the impact the only thing that was damaged was the pedal. And after getting back on it rece... Ver mais
Detalhes da empresa
Escrito pela empresa
Movcan Bikes – Premium E-Bikes Built for America At Movcan Bikes, we empower your ride with high-performance electric bikes designed for the U.S. lifestyle. Commute smarter, explore further, and ride greener—all with the confidence of risk-free trials, free shipping, and award-winning support. Why Choose Movcan? 🚴 30-Day Free Trial – Test your e-bike love it or return it, no strings attached. 📦 Free Shipping Nationwide – Delivered to your door, zero extra cost. 🔧 1-Year Warranty – Full coverage for worry-free riding. ☎ 24/7 Customer Support – Real help, anytime you need it. 🇺🇸 Made for American Riders – Engineered for U.S. roads, weather, and adventures. We’re not just selling e-bikes—we’re delivering freedom, sustainability, and joy on two wheels. ⚡ Start Your E-Bike Journey Today! Shop now at movean-bike.com
Informações de contato
Estados Unidos
- 1-888-998-4632
- support@movcan-bike.com
- movcan-bike.com
Pede aos clientes que avaliem
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Respondeu a 47% das avaliações negativas
Normalmente responde dentro de 2 semanas
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The bikes are fantastic
The bikes are fantastic. One of them had a small issue with the spokes and the customer service team took care of it right away.
Had issues with my bike and had to…
Had issues with my bike and had to order replacement parts. The availability and customer service is spot on. Thank you Movcan for the great service.
Incredible customer service + E-bike value
Incredible customer service, and great value-for-cost for their e-bikes. Well worth it compared to the rest on the market at this price point.
Best company of ebikes support its…
Best company of ebikes support its incredible and amazing princesa are cheap and bikes are good quality
Movcan support is on point they help me…
Movcan support is on point they help me so much and reply fast I do recommend investing in these e bikes they're so fun and fast v30 pro max will not disappoint.
Super fun bike and excellent customer…
Super fun bike and excellent customer service! Will get another.
I tried to contact the company to…
I tried to contact the company to exchange a part that came wrong and they never answered me about the situation.
Movcan refused to act on it's warranty
Movcan refused to act on it's warranty for my Son's bike. I do not recommend this company. See Movcan competitors for similarly priced e-bikes.
During normal riding on flat pavement, the front motor power cable wrapped around the front axle and was damaged. This caused the front hub motor to completely stop working — no power, no assist at all.
At the exact same time, the rear brakes also completely stopped functioning, and a short while after we noticed liquid leaking from the rear brake cable. Furthermore, one of the front axle nuts has fallen off.
The bike is became unsafe and unusable, especially for my son. I requested a full refund under the 1-year manufacturer warranty. Movcan refused.

Resposta da Movcan Bike
I had a great experience with Movcan’s…
I had a great experience with Movcan’s customer support. When I ran into an issue, their team responded quickly, clearly explained what was going on, and walked me through troubleshooting step by step. They were patient, professional, and genuinely focused on resolving the problem with as little inconvenience to me as possible.
What stood out most was their willingness to help and make things right. Even after identifying the issue, they continued to offer solutions and support rather than leaving me stuck. That level of customer care is hard to find.
On top of that, my son absolutely loves his Movcan electric bike. It’s given him a real sense of freedom and independence, and he enjoys riding it every chance he gets.
Overall, I’m very satisfied with how Movcan handled my situation and appreciate their dedication to their customers. Thank you to the team for going above and beyond!
I have had an amazing experience
I have had an amazing experience, from the V30 to the customer service
I ordered a replacement part and received within 5 days with no additional shipping charges.
My son loves his bike, it’s got great battery life for his long rides.
The Movcan V30 Max Electric Bike has…
The Movcan V30 Max Electric Bike has been awesome so far. It’s powerful, smooth, and really fun to ride. The battery lasts a long time and the bike feels sturdy and comfortable. Great value for the price and perfect for commuting or just cruising around. Definitely recommend!
I’ve had my Movcan for about 6 months…
I’ve had my Movcan for about 6 months and it has been running smoothly and fast. Recently I had problems with my back wheel, reach out to their customer service and they were able to help. Good experience so far.
The fact that this company made customer support simple
The fact that this company took accountability for there mistake and rectified it promptly is the reason I give there Ebikes and subsequent customer service an A+
I love the bike. It goes very fast and has a great distance. It is built very well and super sharp looking.
Make sure you get the double motor, double battery version of the V30 as it kicks butt!
Great Customer Service
We bought this for our son for Christmas. Wasn’t really sure which way to go on e-bikes since there are so many brands out there so we decided to go with movcan since he had good power and stylish bike. We bought the V30max. Customer service has been top notch with all my interactions with them. They replied in a timely manner and took care of us.
Trouble shooting help
Thank for helping me with trouble shooting my bike. I greatly appreciate it and the customer service was great. You patient and timely manner help out tremendously. Thank you
I am very pleased with Movcan customer…
I am very pleased with Movcan customer service! First let me rave about the product - my daughter talked me into an electric bike and after research I settled on MovCan via Amazon. This is a great bike and runs like a champ!
Now the customer service part - my daughter managed to lose the nut to one of the bolts and her kickstand came loose. I contacted Movcan and they were quick with a response! They are in China, so we exchanged emails but they were "Johnny on the spot" with replies and offered to send me the bolt and nut; I declined as I found a perfect replacement at Alexander's Ace Hardware (67th and 101 Phoenix).
Needless to say I highly recommend MovCan for your electric bike needs.
Didn’t work
Los envíos son muy tardidos
My MOVCAN V30 pro max is so amazing
My MOVCAN V30 pro max is so amazing, I have been looking in this bike for months before buy it, I watch a few YouTube videos and Bace on that I decide to buy it and now am happy to say it’s the best bike, it’s very fast just what I need for work… this bike is very comfortable and handles roads easy💯💯
I highly recommended this bike
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