Moveplus Avaliações 

538
O TrustScore é 5 de um total de 5

4,9

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

The whole process has been very easy and enjoyable so far with Move Plus - I couldn't fault them at all. Very quick with getting back to us and extremely helpful throughout. Aaliyah Brown has been... Ver mais

Avaliado com 5 de um total de 5 estrelas

The experience i have been given was top notch for a first time buyer all was explained and was very helpful would use again Aaliyah brown has made the experience enjoyable

Avaliado com 5 de um total de 5 estrelas

Aaliyah was excellent. She really helped get my purchase moving on time, and went the extra mile to chase the compliance team to complete my AML check with a gifted deposit.

Avaliado com 5 de um total de 5 estrelas

The service offered by Moveplus has kept our sale on track. From accepting an offer on our property to completion in 3 months. Thank you to Louise Hart who has liaised with all solicitors in our chain... Ver mais

Detalhes da empresa

  1. Serviço de gestão de ativos
  2. Companhia gestora de propriedade

Escrito pela empresa

Moveplus is the UK’s premier Part Exchange and Assisted Move Specialist, collaborating with many of the country's housebuilders to manage these schemes seamlessly on their behalf. Our dedicated team ensures a smooth and stress-free process for our clients, managing every step from the initial property valuation to the legal completion. With over 30 years of collective experience, we provide confidence, trust, and honesty in every aspect of the service we offer. Moveplus are fully committed to providing UK housebuilders with the highest quality advice, service and results available within the sector.


Informações de contato

4,9

Excelente

O TrustScore é 5 de um total de 5

538 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,9

Todas as avaliações

(538)

245 avaliações nos últimos 12 meses

Escreva uma avaliação
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Avaliado com 5 de um total de 5 estrelas

Move plus is an excellent service...

Move plus is an excellent service and well worth having on your side when trying to move house. Jessica James who we dealt with through out was incredible, she worked so hard to help us and made the whole process so much easier and smoother. I could not recommend her or move plus more.

4 de novembro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Not good.

This is a re-write of my earlier review which was rejected by Moveplus as they said they had not had any dealings with me. Perhaps because the email used for the review was different to the one they had on file. I emailed info at move-plus.co.uk to ask for the contact details of the managing director who rejected my review but six weeks later I have not had a response. My review relates to a house purchase which completed on 11/7/2025. Moveplus were acting for the party above me in the chain who were moving into a new build.

I found the frequent emails and voicemail messages from Moveplus to be an irritating cause of additional stress. Often messages would be left just before the office closed on a Friday afternoon so I could not respond until the following week. I also struggled to understand some of the emails from them and had to ask them to clarify what the question was.

On moving day, I spoke with the seller above me and was told that Moveplus had refused to give him my contact details when he wanted to discuss matters person to person. He also told me that Moveplus had convinced him the sale would proceed swiftly and he should resign and accept a new job in anticipation. Unfortunately the sellers then ended up in rented accommodation in another part of the country for quite some time as a result.

I had limited days on which I could move and there was a deadline for completing by a certain date. As time started running out, Moveplus asked me if I would consider moving before completion in order to reduce delays. This seemed an unwise proposal to me and I declined.

In conclusion, I would not take part in another transaction if Moveplus were involved anywhere in the chain because I found them to be an unwelcome addition to an already fraught process.

11 de julho de 2025
Avaliação não solicitada
logotipo da Moveplus

Resposta da Moveplus

We are sorry to hear that you are unhappy with the service you received from Move Plus. As reflected in our five-star Trustpilot rating, we take pride in providing a high standard of service, so we are disappointed whenever a client feels we have not met their expectations.

Thank you for verifying your details so we could locate your file. We are sorry to hear that you felt additional stress during your home purchase. As explained at the point of sale, this transaction required a quick exchange due to the sellers’ onward new-build purchase. This meant we needed to maintain regular communication with all parties, and we are sorry if the level or style of correspondence caused frustration.

We can confirm that at no point were the sellers advised by Move Plus, or by the solicitors, to give notice on their existing property. We would only ever recommend booking removals or making fixed arrangements once contracts have been exchanged. The sellers chose to give notice in good faith and unfortunately did so at their own risk, which led to the additional accommodation costs they incurred.

Regarding the completion date, because the sellers’ onward transaction required completion in June, we suggested a licence to occupy to accommodate both your needs and the sellers’, and to prevent them from losing their new home.
We appreciate that this is not a standard approach, but it was proposed with the intention of supporting all parties and keeping both transactions on track.

We sincerely apologise that your experience with Move Plus caused additional stress. Please be assured that throughout the process we were acting with the intention of securing a successful outcome for both you and the sellers.

Avaliado com 5 de um total de 5 estrelas

We had a fantastic experience working…

We had a fantastic experience working with Nelle Sackett during our offer negotiation process. She was incredibly helpful, responsive, and patient throughout, keeping us well informed at every stage. Her support made the entire process smooth and felt she was working in our best interests. We’re very happy with the service we received and would gladly recommend her to anyone looking to buy a home.

19 de novembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Aaliyah was fantastic from start to…

Aaliyah was fantastic from start to finish and then handed us over to Brad. Her communication via email and telephone was outstanding and she supported chasing our estate agent for documents to enable our property we are purchasing to come off the market. Her customer service was second to none and it’s hard to come by these days. I can not thank her enough for the support as was a stressful time and we didn’t want to lose the property. Thanks to Aaliyah that didn’t happen and we can now relax a little. A massive thank you for all the support. A credit to your team at Move Plus.

19 de novembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Nelle Sackett was very efficient and…

Nelle Sackett was very efficient and kept us fully informed throughout the various stages of us getting an offer on our property. Any questions we had were answered promptly and we felt very secure with Nelle being our advisor.

5 de novembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

First time using move plus

First time using move plus. Was very skeptical to start with but Aaliyah was quality. Quick on responses to emails, very helpful and very quick to get my offer sorted. Would highly recommend

17 de novembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

House Sale

I was managing the sale of my sister’s house and purchase of another since the task was difficult for her. She had instructed MovePlus to sell her house and I found myself communicating with Nelle at Move Plus. It is some years since I have had to deal with such matters but she was very professional and knowledgeable. There was a little time lag between my question often left on voice mail and her answer, she was obviously busy, but each time she replied I was surprised with her work ethic, courtesy and problems solving. It was a pleasure to be on the end of such competence. Our sale has not yet completed and I suspect that she will keep an eye on this matter as we are hopeful for a successful outcome. Thank you Nelle,

17 de novembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Top-quality service

Top-quality service. I reported a fault and within two hours the agency sent a plumber who fixed the issue. Really impressed and highly recommended.

13 de novembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Thank you so much Moveplus

I can't rate this company high enough. Working in conveyancing myself I know how stressful it can be. When we bought our new home I had never heard of Moveplus, but now really believe every house move should involve them! From the very beginning Aaliyah helped get things moving really quickly. She was so friendly and very efficient. As the purchase progressed we hit quite a few obstacles. We had Brad as our Sales Progressor and he was always there to help push things through. Nothing was too much trouble for him. He replied to my emails immediately and always called when he said he would, even calling late one Friday evening so as I wouldn't spend the weekend worrying. I did call him quite a lot, but never once was I made to feel a burden. I was kept updated at every stage. He was the perfect go between the two solicitors. He worked so hard to get us to the exchange point and without him I believe we would still be waiting. Thank you Brad and your colleagues for all your hard work.

13 de novembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Moving House

This has been a very stresssful experience but Naomi Sharman has literally held our hand throughout. We have probably spoken to her nearly everyday for six months. During this time she has kept us updated, constantly putting our mind at ease. We couldn’t have done this without her.

12 de novembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Thank you, Moveplus!

I think it is true to say that exchange and completion would not have got across the line without Faye’s hard work, coordination and diplomatic cajoling!!! We are very grateful to Faye and Moveplus, and can’t thank them enough for keeping on the case and making it all happen.

8 de novembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Had excellent support

Had excellent support and correspondence from Nelle throughout the process of getting our first offer secured. Everything was speedy, just at the end of the phone or email. As first time buyers, this has really supported us with this process. Would highly recommend.

6 de novembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Thanks to Aaliyah

Thanks to Aaliyah for the helpful and proactive communication throughout the first stage of our house purchase. We were always kept up to date with progress and she responded quickly to any questions we had. Thanks Aaliyah!

31 de outubro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent service

Louise was brilliant and made a very stressful process easier. She chased all parties involved and kept me updated everyday; which really helped me. It is so important to know what is going on and without Louise the process would have been much more stressful.

31 de outubro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Thank you to Faye from Moveplus

I would like to say a big and well deserved thank you to Faye. Faye’s help with keeping us up to date with our purchase chasing up Solictors and Agents involved in our chain was so very helpful keeping us informed every step of the way and always responsive to emails and phone calls.
We found Faye so very reassuring when at times the process was quite stressful.

Would without a doubt highly recommend Faye to help with the buying and selling
process.

Thank you Faye

27 de outubro de 2025
Avaliação não solicitada
logotipo da Moveplus

Resposta da Moveplus

Thank you so much for the kind review :)

Avaliado com 5 de um total de 5 estrelas

Perfect support

Perfect support! Open and transparent communication, on progress of our Property sale, follow up always updated. Guidance given was knowledgable and always friendly and supportive for someone who hasn’t been in the process for many years. Thank you Leaha

31 de outubro de 2025
Avaliação não solicitada
logotipo da Moveplus

Resposta da Moveplus

Thank you so much :)

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