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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I really must agree with most reviewers that the system was so easy to connect to and use. Like they say, plug in and switch on. And away you go. We’re all so dependent on WiFi connection for everyth... Ver mais

Avaliado com 5 de um total de 5 estrelas

I had to move due to short notice and hence not able to transfer the broadband on time to start at the new place. I rented Moving Internet for temporary wifi. Process is simple, the device was deliv... Ver mais

Avaliado com 4 de um total de 5 estrelas

Fab service- promptly posted, excellent communication from the company. It’s only lost a star because the connection wasn’t great- that said I wouldn’t say it’s a fault of the company - more of the mo... Ver mais

Avaliado com 5 de um total de 5 estrelas

I was moving moving home and needed to be online due to work and couldn't wait for the usual service providers to set it up. Searched for a temporary solution and Moving internet provided exactly what... Ver mais

Detalhes da empresa

  1. Provedor de internet

Escrito pela empresa

Provides temporary internet access router to access the internet while waiting for your broadband installation, for your holiday home or small business. No installation required, just plug to power source and connect to the router through wifi to start accessing the internet.


Informações de contato

4,4

Excelente

O TrustScore é 4.5 de um total de 5

654 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Excellent service and worked well so…

Excellent service and worked well so daughter and son-in-law could come on family holiday whilst working from home for the remainder of their week! Can recommend not just for moving home but for holidays where location has no wifi built in!!

5 de agosto de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

As described

As described. Also, when I sent it back a week early, I got a refund for the time I didn't use.

21 de agosto de 2024
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Generally good as a stop gap solution

Positive: equipment arrived on time and really easy to get set up and use. Excellent speed for streaming services even with multiple devices using it.

Negative: Not fast enough if you need it to work from home and have many Teams video calls and opening large files from remote server.

7 de agosto de 2024
Avaliado com 5 de um total de 5 estrelas

Excellent temporary internet solution

Arrived on time, easy to extend the hire period online, internet coverage was great for my needs whilst moving house. Will use again as so straightforward and an ideal solution for temporary internet coverage

26 de julho de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Just the ticket for short term wifi!

Easy to book online (obvs). Reliable on delivery (although GPO not so much - had to go pick up my parcel). Great speed of wifi. Plug and play. Easy to return and reliable on the refund. Second time I've used this service and I'll do it again whenever I need to.

4 de julho de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Reliable

Everything is very prompt and above board. Got the device and refund very promtply. Internet can be variable depending on the location, but they had some internet in my flat which had no phone wifi at all, it just wasn't super quick. Second time I've used this service, will use again

12 de agosto de 2024
Avaliado com 5 de um total de 5 estrelas

Amazing service and product *****

Wish I had known about this company before!! What an amazing service. Between houses during a move waiting for broadband to be installed in an area with poor phone signal. Ordered a temporary Internet router from moving Internet and it was so easy to set up and did exactly what was expected and provided temporary wifi for our devices and TV to keep the kids entertained and adults sane😂

They even let us extend for a few extra days when our broadband was delayed.

It was also just as easy to return the kit with everything needed provided and a free royal mail collection.

Absolutely AMAZING service. Would HIGHLY recommend!!

27 de julho de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Poor solution and customer service

I had a very bad experience with moving internet.
- They say that they will deliver the device next day, though I got it in 3 days. Agent said that Royal Mail may have delays
- Internet speed was poor, not even good enough to have one live stream running and their team suggests that 12-16 MBPS is good speed.
- To improve the speed, the service team offered to send another device, which goes to show that the right device wasnt sent in the first case. I did not take their offer as I had lost my confidence already
- Finally, they didnt even return my security deposit. While there was some delay on my side, they did not take into account the performance and other issues on their end.
In the end an awful experience and false marketing.

9 de agosto de 2024
Avaliação não solicitada
logotipo da Moving internet

Resposta da Moving internet

Hello Jaspreet,
Thank you for providing us with your feedback. We sincerely apologise for any inconvenience experienced.

This has been looked into. Late/last-minute hires are normally sent through a Next Working Day delivery service. Your hire was received on a Saturday with a start date of Sunday, so given Sunday is a non-working day, your assigned device was scheduled to be delivered on Monday. I can also see that the customer service team had moved your start of hire date to the day the device was delivered to you after discussing the delivery delay with you.

I can also see you sent us an email complaining of internet speed a day before your hire end date. A speed test was requested by our customer service team which showed a result of 14.86mps to 16.06mbps. The customer service representative had recommended sending a replacement device running on a different network, but you had turned down the offer.

The free trackable return postage label in the package shows you posted the device back 6days after your hire ended.

Kind Regards
Moving internet

Avaliado com 5 de um total de 5 estrelas

Good temporary internet

We used Moving Internet to get temporary internet after moving house as there was a 2 week gap before our primary internet service was installed. The signal was generally good with minimal interruptions and it allowed me to work from home without needing to go into the office. The only thing that didn't seem to work was Netflix, even though all other subscriptions worked perfectly fine, so we didn't really know why that happened. But all in all, a good experience.

12 de julho de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Solved our problem

We moved into a new house and the internet service provider postponed our installation date by 3 weeks leaving us a gap. We used moving internet and it was a great solution. We had to try a couple of different rooms to find the best signal but then it worked great for streaming etc for the full period. Would definitely recommend.

13 de junho de 2024
Avaliado com 5 de um total de 5 estrelas

Great service

Great service, let me keep working from
Home when I moved house and was waiting on my broadband getting fitted. Responded quickly when I had questions and my deposit returned quickly when hire was over

29 de julho de 2024
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Quite expensive but saved us when we…

Quite expensive but saved us when we had no other choice. Works easy but isn’t ideal for multi person use would recommend over having no internet but isn’t great for streaming or gaming. None the less does what you ask for and glad to of had it when they’re was no other option for us. Contacting company and making changes is simple and pleasant

1 de julho de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Best option for temporary internet

They saved me as I wouldn’t have internet at home and had to work. Came on time - easy to extend and after I sent the device back on time and after several days got my refund. One last thing the internet speed was good and had no issues with it. Best choice for whoever needs internet temporarily.

8 de julho de 2024
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Great service, bad wifi

The purchase was quick and easy, the delivery was on time, though the parcel had been opened, and the WiFi setup was very simple. The returns process was also quick and easy, and free, which is always nice. The WiFi itself wasn't very good though. We bought this WiFi as we had moved house and my husband works from home, but our usual provider couldn't set up the WiFi until about a week after we'd moved into the house. The WiFi was so bad that my husband couldn't work from home anyway and had to go to a local WiFi cafe instead, which wasn't easy for his meetings!

10 de julho de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great!

Absolute lifesaver! We moved house and there was a delay in setting up our Internet. This was a brilliant option for the week and meant we all remained online. Easy to use and great service.

10 de julho de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent

Excellent. Needed to extend hire a few times, very easy and good value for money.

15 de julho de 2024
Avaliação não solicitada

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