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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I really must agree with most reviewers that the system was so easy to connect to and use. Like they say, plug in and switch on. And away you go. We’re all so dependent on WiFi connection for everyth... Ver mais

Avaliado com 5 de um total de 5 estrelas

I had to move due to short notice and hence not able to transfer the broadband on time to start at the new place. I rented Moving Internet for temporary wifi. Process is simple, the device was deliv... Ver mais

Avaliado com 4 de um total de 5 estrelas

Fab service- promptly posted, excellent communication from the company. It’s only lost a star because the connection wasn’t great- that said I wouldn’t say it’s a fault of the company - more of the mo... Ver mais

Avaliado com 5 de um total de 5 estrelas

I was moving moving home and needed to be online due to work and couldn't wait for the usual service providers to set it up. Searched for a temporary solution and Moving internet provided exactly what... Ver mais

Detalhes da empresa

  1. Provedor de internet

Escrito pela empresa

Provides temporary internet access router to access the internet while waiting for your broadband installation, for your holiday home or small business. No installation required, just plug to power source and connect to the router through wifi to start accessing the internet.


Informações de contato

4,4

Excelente

O TrustScore é 4.5 de um total de 5

654 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Overall brilliant service

Overall brilliant service when most needed, router received next working day as promised and as described just plugged in and was up and running within seconds, download speed was good, enough for moderate requirements.

18 de junho de 2024
Avaliado com 1 de um total de 5 estrelas

Kafkesque nightmare dealing with this lot

Total nightmare to deal with. Didn't send confirmation mail - yes I checked my spam! Kept asking me to look at my spam folder despite me repeating that I had not received mail.

7 de junho de 2024
Avaliação não solicitada
logotipo da Moving internet

Resposta da Moving internet

Hello Gunveerm,
Thank you for the feedback.

This has been looked into.

I can see you had contacted the customer service team through 2 different methods ( through our online contact form, then 1 minute later you sent a separate email directly to our customer service email address) and our customers service team had to reply both methods used in contacting us . This meant you were having communications with the customer service team through 2 different email/support threads.

I can see from one of the communication thread that
- you answered some security questions,
- and the hire confirmation email was scheduled on the system to be resent to you,
- you then sent your request as a reply to the hire confirmation email.
- The customer service team were able to then provide you with the requested support

We normally require clients with an existing order to reply their hire confirmation email for any support/request regarding their hire. This is done for security reasons


Kind Regards
Moving Internet

Avaliado com 5 de um total de 5 estrelas

Brilliant

Brilliant! Arrived quickly, worked perfectly and got us out of a tricky situation with no WiFi. Signal was great and the refund was processed promptly after I returned the box.
Will definitely use again.
Highly recommend!

27 de maio de 2024
Avaliado com 1 de um total de 5 estrelas

Awful customer service

Avoid completely.
Very unimpressed with these people. Purchased temporary internet, it was running at 2mbps, I complained and they agreed to send out another. However, I was told I had to send the other router back via the post office there and then (I was told this at 4pm giving me just one hour - no consideration for what I might be doing). And told no refund for the 2mbps speed as I was clearly getting some wifi, even though it literally couldn't be any slower. Really awful customer service.

4 de junho de 2024
Avaliação não solicitada
logotipo da Moving internet

Resposta da Moving internet

Hello Lee,

Thank you for providing us with your feedback, and apologies for any inconvenience experienced.

This has been looked into. I can see your hire was for 11
days and you contacted the customer service team on the evening of the 3rd day regarding experiencing slow speeds.

The customer service representative requested your
details so as to check the location, which you sent. The customer service team checked the coverage and network status of your location, and I can see you were sent a screenshot from the data provider's system showing their systems haven’t reported any network problems at that location and there is network coverage. I can also see that the customer service representative had recommended sending a replacement device running on a different network, but you had turned down the offer. Also, it shows that the customer service representative informed you that since you could not post it that day, it could be posted back the following day.


Kind Regards
Moving internet

Avaliado com 5 de um total de 5 estrelas

Would 1 million percent recommend and re use

Can’t fault them as a company. Lifesaver for part time internet, very reactive customer service team. Sometimes had low speeds but doesn’t take away anything from my view on them as it only affecting downloading something once in the 10 days I used the service

Would 1 million percent recommend and use again if need be. Brilliant company

28 de maio de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Got us connected when we were let down…

Got us connected when we were let down by our ISP during our house move. As we work from home this was critical and the equipment arrived the next morning following the news we wouldn't have internet connectivity for over a week.

23 de maio de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Life Savers

I have used the moving internet twice now and for both times it was for about 1 week. No drop in bandwidth, fast internet for videos and online meetings for two people. I cannot comment on how it would perform for multiple people and devices but the average speed was 35Mb.

1 de maio de 2024
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Good service but limited solution

The service and delivery of the router was good but the router had inconsistent functionality and at times poor signal. It was an expensive and rather limited solution while we waited for our broadband installation.

3 de maio de 2024
logotipo da Moving internet

Resposta da Moving internet

Hello Michael,
Thank you for your feedback. We sincerely apologise for any
inconvenience experienced.

This has been investigated. Unfortunately, we were not made
aware of the speed challenges being experienced during your hire period. The only request we received during your hire period was the request to extend your hire period and the change of start date.

There are several external factors that can impact speed.
When our customer service is contacted during the hire period regarding any challenges being faced, our customer service team will immediately investigate the issue to identify its cause and determine if it can be resolved remotely. Alternatively, had there been a data provider in the area with better speed, we could have organized a substitute device.

We apologise for any inconvenience this may have caused.


Kind Regards
Moving Internet

Avaliado com 5 de um total de 5 estrelas

Excellent Product, Price and Service

Needed a short term internet option after moving house, this was perfect. Decent speed, allowed me to work from home and watch HD TV, good price, quick delivery and prompt return of the deposit. Great idea and well executed.

3 de maio de 2024
Avaliado com 5 de um total de 5 estrelas

Brilliant service

Brilliant service.
The connection was strong and perfectly served our purpose.
The customer service support was excellent, I had some exceptional circumstances and they understood and catered to that.
Thank you Dorothy for the assistance

23 de abril de 2024
Avaliação não solicitada

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