Mr. Appliance Avaliações 

If I could give this company a zero I would. They came to my house misdiagnosed my dishwasher charged me almost $1,400 for a part they never even put in. Plus a service call for $270. That was a misdiagnosis and they will not credit it back to my credit card so I'm having huge problems. Stay away. They just don't fix their problems

I would not rate them good at all. We had our washing machine quit working called they came out said it was it was some suspension rods things that held the tub straight. Well they didn’t have part had to order that took a couple of days then the part got lost then got the part came back out to put it on and now it seems to be something else that was going to be an extra $400 after we already paid $400 then we raised sand and he ordered the other part that they said was the problem the control board so here again we wait then they come back and now they say something else is wrong. The technician leFT saying that the office would call but still not heard from them.
I WOULD SAY NOT TO USE THIS COMPANY

This is a follow to a prior negative review that had hoped would have been addressed by the company.
In addition to high labor and parts prices the service tech did not reassemble the refrigerator completely that resulted in the fridge freezing and creating a mess. After cleaning i noticed he did not re-plug in the board that caused the problem. Company initially stated they would address only to come back and state the tech said he did everything correctly and would not offer any assistance.
Would not reccomend.

I made an appt. to have an ice maker replaced. the appt. was confirmed. Two days prior to the scheduled appt. they called me and asked me question after question, the answers of which were generally none other their business. They quote me a price of $1,500 for parts and installation. The ice maker is available on amazon for $97 and its installation is considered to be a a DIY project taking 15 minutes. I have to someone else do it because I had major spinal surgery and can't lift anything. Their prices and inquisitiveness are out of control.

I leave less than this, but horrific customer support, they let you schedule online, than call you to tell you that unless you can diagnose the problem yourself, they won't come out. Absolutely pathetic service in today's world. Don't waste your time with these dinosaurs.

NEVER AGAIN!
They make you pay when they come out for the initial visit and diagnosis. Then you don't hear from them again. AWFUL

Mr. appliance sent two guys out to look at my coffee machine neither one of them could get it unjammed they want to charge me $2000 for a repair after they left I looked at it. I got it jammed I ordered the park cost me $220. I highly do not recommend using that company.

Marc was expedient, pleasant and effective at fixing our oven.

After more than $1,200, multiple service calls, and multiple replaced parts, Mr. Appliance of Southlake-Grapevine has left me with a dryer in worse shape than when I called them.

The technician refused to look at my dryer vent before diagnosing the problem. Because of that, every part he installed burned out on its first run. I had to hire a separate company twice, at my own expense, to clean the lines and confirm that was not the issue. Even after the vent was verified clean, the "fixed" dryer failed again and now runs dangerously hot. That is a fire risk, in my home, after they were paid to repair it.

Their policy that only the original diagnosing technician can return to your house made everything worse. Appointments were weeks apart, and even on the day of service I could not get an arrival window, so I had no way to plan around it. Not meant for those of us who work in an office full-time.

So now I have: over $1,200 spent on parts that failed, two loads of laundry ruined, and a fried dryer I now have to replace. I will not use this company again and I would not recommend them to anyone. I have requested a full refund.

UNMITIGATED SCAM: Demanded Full Payment Upfront, Failed the Job, and STOLE 25%! Do not ever trust Mr. Appliance—they are running an absolute racket. We hired them for a stove exhaust job, and before they even touched a single tool, they aggressively demanded the entire cost upfront. Foolishly, we trusted them and paid in full. That was our first mistake.On the day of the scheduled repair, the technician showed up, took one look at the job, and openly admitted he did not have the ability, training, or knowledge to complete the work. Instead of doing his job, he told us to contact the manufacturer. They pocketed our hard-earned money for a service they were completely unqualified to perform.It gets worse. When we demanded our money back for their total failure, they flagrantly stole 25% of our total payment as a "fee" for a job they canceled because of their own incompetence.To top it all off, the repairman—who doubled as a slimy, high-pressure salesman—was incredibly secretive, shady, and untrustworthy from start to finish. They are predatory, incompetent, and deceitful. Do not let them pressure you into paying upfront for work they cannot do. Save your money, protect your home, and look literally anywhere else.

Mr. Appliance is a total scam! charge high service price for the work. Qouted me 129$ for service call, end up paying over 300$ to fix a dishwasher. I could have bought new one at that price. Never again i would never used their service again. Live and learn.

My freezer stopped working and a technician was sent out which informed me it would be $1025 to have it repaired. I weighed that against a new refrigerator at about $2000. A week later technician came out,” fixed” the problem with a one year guarantee. After he left, neither the refrigerator nor the freezer worked. They can come back in a day or two to see what the problem is.
UPDATE… I will be getting nearly a full refund because when they fix the first problem, they blew out the condenser. Much arguing and I will be getting about $800 back.

Called Mr Appliance on Sunday to report that my refrigerator was not cooling. I mentioned that the compressor was not running, only the fan.They sent a serviceman on Monday morning. After around 5 minutes, he said the compressor was not running. I asked if he had a compressor with him. He said they don't replace compressors. At that, he gave me a bill for $200 for confirming my observations.
He didn't even give me the name of a company that did, until I pressed him. He looked it up on the Internet. How sad is that!

I would give less stars if possible. I am having an issue with my less than 5 year old fridge- not cooling and tripping a breaker every few hours. The tech that came out was very nice. I was charged $500 to replace my control board. The tech told me to wait until the evening to start using the fridge again. The fridge never did get cool and continued tripping the breaker. I defrosted my freezer over night and then the fridge started cooling again but was still tripping the breaker. The tech came out again and said it must be an electrical issue. Plugged the fridge into a different circuit and it still tripped- so it was not electrical - it is something with the fridge. Mr. Appliance is now telling me that I will need to pay them more money to do a "deeper diagnosis". I have already paid $500 and am in the same boat I was in prior to calling them to repair it. Cassie (assuming the office manager) is talking about how they need to be compensated for their time to come back out. I am really not understanding how she thinks they are entitled to more money when they cant even fix the issue. I paid a diagnostic fee and they cant figure it out- so I am not sure why I would pay them more.
"Choose Mr. Appliance for simple, upfront pricing on appliance repair services. Your total cost is confirmed before repairs begin, with no hidden fees." LIE
" Mr. Appliance stands behind appliance repair services in Minnesota with a one-year parts and labor warranty " LIE
"Neighborly Done Right Promise" If the work is not done right, the fix is provided at no extra cost to the customer - LIE
I would not recommend this company if you need any repairs done.

⭐☆☆☆☆ Extremely Disappointed with Refrigerator Repair Service

I am writing this review to share my extremely frustrating experience with this company’s refrigerator repair service and the lack of effective communication and resolution throughout the process.

My refrigerator originally developed a leak. After it was serviced and I was told it was repaired, I restocked my fridge and purchased over $500 worth of groceries, only to discover that the refrigerator was still leaking.

On June 11, I contacted the company again to report the ongoing issue. I was informed that the technician was out of town for training, and despite my work schedule as a nurse, I was not scheduled until July 10. This delay was very concerning given that I had already taken steps to address the issue and had just restocked my refrigerator.

Unfortunately, the problem continued. On August 4, I again reached out after noticing the refrigerator was still leaking and was scheduled for service on August 7. During that visit, the technician resealed the unit and explained that the original sealant had not been sufficient and that this repair should resolve the issue.

However, the refrigerator is still leaking to this day, despite multiple service visits and two separate parts being installed that I was told would fix the problem.

Communication has also been extremely poor. I made multiple attempts to reach someone and specifically requested to speak with a manager on August 14 and August 17, but did not receive a timely response. When I finally did speak with a manager, the conversation was unprofessional and argumentative rather than focused on resolving the issue.

I was offered a refund for a part, but only if I returned it. This is not a reasonable solution, as returning the part would leave my refrigerator in worse condition than it was after the first repair. While the refrigerator was leaking initially, it was not missing parts, and I should not be left with an incomplete or further damaged appliance after multiple failed repair attempts.

At this point, I am extremely dissatisfied. The refrigerator is still not functioning properly, and the repeated delays, lack of communication, and handling of my concerns have been unacceptable.

I would not recommend this service based on my experience.

They came out to replace the seal on my Liebherr Freezer. The technician dumped out my full bin of ice as he was working on the unit. After he put the freezer back together ice maker stopped working. They would not come back out w out a steep charge even after technician said I was due to free repair ?? The person I spoke w at the company was like a computer and keep reminding me of the small print on my receipt. After weeks of nonsense I gave up..Very bad business..Shame on them!!!!

Had an issue with our dishwasher. Looked all over the place for the issue (error code made it seem like a drain issue), but all the drains were clear. Called to make an appointment on Sunday, told we would have someone call us Monday with the details. No one called so we called back Monday afternoon, and we were told there was no record of our call. Told the earliest appointment was Friday. They called Friday after noon, AN HOUR BEFORE OUR APPOINTMENT, and canceled. Rescheduled for the following Wednesday. Guy finally shows up, tells us it's $500 to replace a valve (incoming water, not outgoing), and to expect to do this every 5 years or so (calcium build up in the water). He refused to give me a part number, or a breakdown in price for "legal reasons," and I told him to leave. Still got charged $150 for literally nothing.

DO NOT USE! FIND SOMEONE LOCAL TO DO YOUR REPAIRS!

bought the G.E. dishwasher from bob wallace in cullman AL. 6/8/26 the guy said when I swiped the card he said the system is slow today try it again it took little did I know at that time I was charged twice called them had to let the credit card company two handle that & 3 weeks later the brand new dishwasher died called bob wallace in cullman took 3 days two men one lady they DONT SERVICE WHAT they sell ! sent out mr .appliance guy got shocked twice ordered a broad called G.E.its day 3 part was to be in next day still washing dishes buy hand DONT BUY FROM bob wallace in Cullman ,AL. OR USE Mr, appliance They get your cash your a fool of the Pass!! these two these businesses DLG

A technician came out to fix my Kenmore washer 129.00 for service and diagnostic fee which the guy said would be fee for fixing washer plus part, the technician said my drain pump was completely gone and would cost 524.00 for new pump , I Google the part 58.95 I call them back the man said that was the cost of fixing the washer , know I could get another one for 500.00 which is what he suggested . Don't do business with them I wished I had read the reviews on Mr Appliance the sammers

If I could give less than one star, I would.

My dryer has been broken for over two months, and Mr. Appliance has been out five different times to repair it. You would think an appliance repair company would know how to fix a dryer, but that has not been my experience.

On the second visit, the technician told me the dryer was fixed. As soon as he left, I tried to use it, and it still didn't work. Another technician came out, diagnosed a different issue, and ordered parts. Since then, they've been back three more times with no resolution.

The last technician took my dryer apart, then told me he didn't have the tools to put it back together and left my dryer in pieces. No one from the company ever called to explain what was happening or apologize.

To make matters worse, every time I call, I only reach the scheduling department. They refuse to transfer me to the local office or someone who can actually help. At one point, they even admitted they couldn't locate the parts they had ordered. I was supposed to have another appointment tomorrow, but they just called to cancel because the replacement part they've had for three weeks is apparently broken.

After more than two months, five service calls, multiple canceled appointments, poor communication, and a dryer that is still not repaired, I have completely lost confidence in this company.

If you're looking for an appliance repair service, I strongly recommend choosing a company that can actually repair appliances.