Mr. Appliance Avaliações 

They are very expensive, unqualified, and arrogant. They love to charge and fail to properly diagnose and fix a 1 year new Sctosman ice maker. After several spirited conversations, 'they' decided we were not a good fit to continue trying to resolve the repair. Versus say, "we really have no idea how to solve the problem and another company would be a good idea." They required payment for a part pre-ordering, who does stuff like that? When they have failed to even troubleshoot the problem? Avoid them! This is for the Edwards, Colorado area.

They are really professional at what the do.

When Mr. Appliance steals from customers and attempts to rewrite history...... Do not use them ever! I openly share my response to them.

Shannon, your response completely ignores the primary reason I called for service. The door flap was only one part of the problem. From the very beginning, I made it clear that the ice maker and water dispenser were not working. Your technician, Daniel, and your company both stated those issues would not function unless the door flap sealed properly. I relied on that guidance. Attempting to rewrite the narrative is unprofessional and dishonest.

I paid for the door flap repair without issue. It was replaced, and it does seal. However, the ice maker and water dispenser--the original issues I called about--remain completely unresolved. Do not tell me I did not ask for 4 issues to be resolved when I first contacted you.

After three service visits, your company has still failed to fix the problem. Instead, I've been left with a refrigerator full of visible tape, patchwork, and what can only be described as unprofessional "band-aid" fixes. This is not acceptable by any reasonable standard of appliance repair.

Even more concerning, I have written text messages from your own technician admitting they do not know how to fix the issue or even why it was continuing to happen. I was told to put it in the garage and buy a new one to avoid spending more money with your company! And yes, be assured I will be posting those messages on Yelp, Google, the BBB and all social media platforms. Yet I was still charged again on a follow-up visit for work that was never completed successfully in the first place. So again, do not rewrite history to avoid accountability for ineptness and a failure to understand how to properly fix appliance issues. If you don't have trained technicians or specialize in a brand, don't send them to customers homes. People want to trust in you and now see what they can't.

By the third visit, your team resorted to placing silver tape throughout the interior and filter area of my refrigerator. You have now caused more issues by doing this and I absolutely intend to hold your company accountable. That is not a repair--it's negligence.

At this point, this is no longer just about poor service. This reflects a pattern of incompetence, misrepresentation, and improper billing. You charged for a solution you did not deliver, failed repeatedly to diagnose the issue, and left my appliance in an unacceptable condition. And your technician agreed and specifically stated he did not know why it was happening, yet continued to come back with a second technician who also had no idea what to do so they slapped some tape all throughout the inside and called it a day. Are you serious? Shame on you.

You've had multiple opportunities to correct this and chose not to. I will continue to publicly document this experience, including technician statements and text and photos, so others are fully aware of how your company operates. Every review site, all of social media and the BBB. We treat people with trust and respect and what you have done to my family is disgusting.

You should seriously reconsider how you handle situations like this, because this level of service is indefensible. But you go ahead and keep the money "for now", since that is what matters most to you. Let's see if it is worth it when I am finished with making sure this experience with all of the photos and text messages from your of technicians back up exactly what I am saying.

Disgusting and shameful.

After 1 year and 4 months and numerous trips and being charged twice they were never able to repair my Viking Refrig from frosting up and not cooling properly. I finally called Viking approved tech. Lesson learned only use Viking factory approved techs.

Instead of Mister Appliance it should be named Mister Rip off Artist. They stole $320 from me. Never fixing my dryer. Their technician Jonathan put the wrong Thermal fuse and thermostat on my dryer. Upon his second visit he wanted an additional $200 and some dollars for my dryer belt saying it a separate issue. When I told him no thank you. He still wanted a $119 technician fee for coming out. He then became angry we had to call the police to get him leave. After I called a different repair service is when I discovered that he put the wrong parts on my dryer. Also this other technician inspected the broken belt, stating that other than a couple of superficial cracks there was nothing wrong it. He also futher stated that it was indicative of it being put on incorrectly so that it would snap as soon as I started the dryer. DO LET THESE PEOPLE IN YOUR HOUSE. In all honesty they should be ashamed of their selves for the alleged services they provide. BUYER BE AWARE BE VERY AWARE.

I called for repair of a $2500 Samsung refrigerator. On visit one the technicians told me a board had failed and would need to be changed to the tune of over $700. I weighed the options, agreed to proceed and prepaid for the part. Visit two the board was changed but apparently was not the correct board for my refrigerator. The board was removed and a new one ordered. On visit three, the correct board was installed but did not fix the problem. Yet another circuit board was suspect and had to be ordered. I’m now $890 into the repair. On visit four the second board was changed but the problem persists. I was told it was most likely a compressor and a new one was required. Now the potential of paying more for this repair than a new refrigerator would cost is a viable concern. I called a halt to the continuous stream of parts replacements. Bear in mind that the freshly installed parts have yet to produce a cubic inch of cooling. I requested that their parts be removed and the cost of them be refunded, I pay a fair trip and diagnostic fee to Mr. Appliance and we part company. They refused to refund anything at all! Bottom line, less than knowledgeable technicians, extremely poor customer relations and questionable if not completely criminal business practice.

I will firstly state, they did come to assess the issues with my stove the same day I called. I paid $517.00 which I thought was ridiculous to replace two heating elements. That included the $125 for the assessment, parts and repair. However, after I received a copy of the receipt via e-mail I saw that there was another $554 due. More than stove costs. I canceled the service call and was informed there is no refund for the amount paid. Nowhere stated on the paperwork I received does it state there is no refund. If I signed that when I paid, I was not informed. Beware of this company. And, I now learned stoves are a disposable item. Just go purchase a new one.

Terrible company location wilmington nc, don't hired them ,to fix your appliances,they are not qualified technicians, they charge me$ 500 the first day the first technician toll me he had to order the part and be back an1 week to fix my dishwasher, then my dishwasher still leaking, and after the first guy, the second technician came to my house and toll me is nothing wrong with my dishwasher, but a still leaking.then I call them ,they toll me they would not came back, i was under warranty..not money back,i was left in the cold.i lost $500 .

They sent someone to fix our KitchenAid refrigerator. He was not really sure what was wrong, but put a huge dent and scratch on the front door. He said “sorry” but refused to do anything about it. We called Mr Appliance, but they also refuse to do anything and they really did not care.

Charge a lot just to come out and tell me my diagnosis (burnt broiler element) was correct and then wanted to charge a whole lot more to get a part and put it in. Just the cost of the part was like 5 times what I see online. I think they're making their money just charging for the first visit. The whole "you might want to buy a new stove" thing came pretty quick. He even had a dealer he wanted point me at for a "deal."

On 2-19-26 the repairman (Trae) came to the house to repair a microwave, he looked over it and stated he was going out to the truck, when he returned he started speaking to my wife in the living room and the dog was barking, she immediately stated go see my husband in kitchen he is waiting for you and he began to raise his voice stating "I need you to something with him im not talking over a dog" several times, rudely, she stated go talk to my husband he is waiting for you. I heard the commotion and walked toward living and I observed him turn from her and roll his eyes at her. At this point he was advised to leave.

Called their office immediately and I felt as if they could care less.

Photo attached to this review of the tech, his name is Trae

First the diagnostic fees is too high $119. Second, after getting a quote to replace my ice maker I did some research. Mr A was going to charge $266 for $162 ice maker. Shipping fees closer to $189. That's a 40% markup on the ice maker. The killer is for a 15 min job to replace it they were going to charge $360!!!!! Total job of $560. For a job I did myself for $189. They should be embarrased and ashamed. That is downright taking advantage of people.

DO NOT USE MR. APPLIANCE in CHARLOTTE.

Do not use Mr Appliance. Had Mr Appliance out to check problems with my washer & dryer. Technician stated he could not find anything wrong with dryer. Paid $65 trip fee.
Technician stated washer needed new belt, gasket, & 4 shocks. We paid $415.00 which was 1/2 of total charges and the balance due when the job was completed. When he returned, he put the new gasket & 4 shocks in. The belt was too small. The technician said he would reorder the belt. He then told us that we would have to pay for the parts & labor of the work done today even though the job was not completed. His boss said we had to pay the balance. We said the technician had told us that the balance would be due when job completed . The boss told him to take out the new parts that the tech had just installed. We said no. Get the new belt & we will pay. Then the boss who was on the phone said he was calling the police. We could not believe the way this was handled. We have never had to pay a balance due before the job was completed.

I contacted Mr. Appliance of Greater Atlanta for a dishwasher repair and provided photos, a video, and the model and serial number in advance, clearly explaining that the latch/handle was broken. Despite this, they refused to provide a quote over the phone and required a service visit with a $153 diagnostic fee.

The technician arrived and, within about five minutes, confirmed that the latch was broken — exactly what had already been documented beforehand. I was then told the part would need to be ordered and that it would take another week, requiring a second visit. No meaningful diagnostic work was done, and for such a common issue, the technician did not arrive with the part.

I was quoted $500 for the repair, which I found unreasonable given the simplicity of the issue and the lack of value provided during the visit. I requested a refund of the diagnostic fee and was refused.

After I initially posted a review elsewhere, the company publicly stated they would offer a refund, then later changed that response and denied the refund. I retained a screenshot of the original response.

I’m sharing this factual experience so other consumers understand the fees and policies before scheduling service.

Paul was nothing but professional and fast at diognosing problems rapidly. I work at the natural gas company and he was extremely concience at do the the repair and making sure it was up to code. He was so good, I have requested that he does all of my repairs in the future. It's hard to find someone you can trust and Paul is one of them.

A total scam. $150 for the diagnostic call which which took 5 minutes.

Very unprofessional it took over 5 1/2 months to get my refrigerator working again after they made numerous visits to try and fix it. They have no respect for your property. They leave a mess when they leave and they tell you it is fixed you go buy groceries that cost over $200 And then two days later the fridge quit working and the guy told me what do you want me to do was not my fault just very unprofessional and very expensive

Mr appliance of owings mills was excellent. From my initial call to fixing my oven took less than 4 days. Darnell Whitt was professional, courteous and knowledgeable. I would highly recommend this company and the cost was very reasonable.

In August of 2025, I hired Mr. Appliance of Doylestown to install an icemaker in my basement. The technician came to my house three times to try install it. The first time he came later in the afternoon and said that he shouldn't have been schedule for this time because he had a personal appointment to go to; he left without installing it. He came back two weeks later and improperly installed the icemaker, which flooded my basement the next day. He came back a third time to tell me I had the wrong icemaker, I should order another one, and I should also hire a carpenter to create an access panel when the new icemaker gets delivered, it would be easier for him to install the icemaker, which should prevent the leaking that happened when he initially installed the other icemaker. I had a carpenter come by, and he said that any decent plumber could install this icemaker without an access panel, and that the Mr. Appliance technician is clearly incompetent. I then hired a plumber to install the icemaker properly for $250 in November, almost three months, after I hired Mr. Appliance of Doylestown and paid them over $400.00 to do nothing. I filed a complaint with the Better Business Bureau. The BBB has informed me that Mr. Appliance won't engage with them. Please be careful dealing with these people.

Satisfied customer in Minster, OH