Mr. Appliance Avaliações 

I have a range that had burner problems right after the warranty expired. I called Mr. Appliance of Durham NC to look at the range. The charge was $138 to sent a tech. Brandon, tech, was polite and knowledgeable. He figured out the problem, but needed parts for the repair. The parts were ordered, the repair was made. When I look at the one star ratings what I see are people who where upset with the service charge for coming to the house, even if a repair was not done. Well, someone cannot come out for free. If you go to a doctor and get a diagnosis but not a fix, you still pay. They credit the deposit toward your repair bill, so you are not being charged twice. The one stars should go to the customer, not Mr. Appliance.

I would give 0 stars if possible!! Came out here, shined their flashlight underneath my dishwasher, charged $127 for diagnostics while saying they didn't have the tools to fix! The diagnostic charge is waived if you let them fix the problem. These people dont want to fix the appliances! RIP OFFF...had to call someone else and it took them 2 minutes! They take your money for absolutely nothing!!

Avoid Mr Appliance of Greater Atlanta - they only seek the 129.00 trip charge…

Tech gave a diagnostic test
But didn't want to fix the problem.
Will not be using their service again
Update.
Ordered the parts myself and fixed it in a couple hours watching a how to video
On YouTube

am urging you to please take caution if choosing to use this company. We called because our dryer was not heating. They sent out a technician, and after a few hours that he was here our dryer was able to get hot again, however upon running the dryer, it made a horrible grinding noise. When you started the dryer, it sounded as if an engine was starting and then upon running it would continue to grind. We called back the following day and they scheduled to send out a different technician. When the technician arrived, he let us know that the original technician majorly messed up and completely damaged the internal workings of our dryer. He said he would need to come back with parts to fix the mess that was created. During appointment number three the technician did not have the proper hardware needed to put in the new motor that was needed for our dryer. He left for about an hour and a half returned and tried to reassemble the dryer however, it sounded worse than it did the first time around and he told us we couldn’t use it until they returned. After this six hour appointment, they needed to reschedule another appointment. This time (now appointment number 4 a different technician came back with the first technician who damaged our dryer. The technician proceeded to belittle the original repair man while pulling apart, my dryer telling him all the things that he did wrong. At the end of that appointment they let us know that they needed to take parts of our dryer to work on and needed to come back a fifth time. Somewhere in between appointment three and four we spoke with the owner, and the owner made it abundantly clear that he was very annoyed by our situation and this was a very big headache to him and already cost him more money than it was worth. He wasn’t willing to replace our dryer and said he would settle by refunding us our original service fee that we paid to get the heating element fixed, but this something he doesn’t ever do. And he assured us that upon this 5th appointment things would be fine. The technician came back was here for less than an hour, Put the dryer back together and had us test it and everything sounded fine. That evening I ran a load of wash, put the clothes in, and immediately the grinding noise was back. When we called to speak to the owner again, we were told he wasn’t in. The following day we were told by the receptionist “we issued a refund we will no longer be working with you. If you need to go buy a dryer that’s on you. “ Prior to calling out this company we did not need to buy a new dryer. However, upon fixing our original issue, they created over $1000 worth of damage and now we are forced to buy a new dryer. The fact that this company has left us high and dry and let us know if that they’re no longer willing to work with us is absolutely deplorable. We have been more than understanding have cleared out multiple days of our schedule and have been without a dryer for a month. The fact that the owner couldn’t even speak to us and made his scheduler talk to us also is no way to treat your employees. I suggest you go somewhere else with licensed technicians who know what they’re doing and avoid yourself the headache that we are currently in.

Service was fast and efficient. The repairman was friendly, efficient and professional

Hire at your own risk!! Our ice maker didn’t work. First guy replaced DLL the mechanicals and electronics to the freezer. $550. Didn’t fix it! Came back same drill. Nada! Finally after I got angry, new tech arrives, studies the issue, says it’s two broken wires.

Had a broiler issue two years ago. Tech says it takes one hour for a broiler to work. You can only imagine how this experience turned out.

You’ve been warned!

My ice maker broke and they replaced it. However, the new one didn't work for nearly a month. During that time, they made six visits (at no extra charge) trying to fix it. Finally, they suggested we unplug the refrigerator for 36 hours and happily that worked. I highly recommend this service because of their determination to make things right.

The technician came in and gave me a very high price to replace the igniter on my gas stove top. I questioned it but he told me it was very difficult to get to,,,requiring ' several hours of time'. So Mr Appliance ordered the part and the technician changed it out in under 20 minutes. When I questioned him, he gave me a song and dance. I would have NOT used this company if I knew the tactics they employ. I used them once in the past and they were straight forward and reasonable.

A big thank you to Logan !!
It's comforting to have a wonderful company like Mr Applince in our community!! We had Logan over to fix our leaky freezer !! He had it fixed up like it's bran new !!! Great work Logan 👏 👍

Within a few minutes of arriving and without taking anything apart to look at components the service tech said it's better to by a new dishwasher.

Additionally the tech has told the management that when people call about a dishwasher repair 9 out 10 times the repair is just as expensive to by a new dishwasher.

BOTTOM LINE: These people are a rip off. There's also A LOT of BBB complaints on the company.

Stay away from Mr. Appliance

Product was as described well priced and prompt delivery

The tech Mr Wade was polite, professional and efficient. He has my oven up and working beautifully! He immediately puts on shoe covers when entering my home and is friendly not only to myself but my fur babies as well. The company stands by their work! I will definitely call them again if I have any appliance work to be done. I will also highly recommend them to my freinds and family.

Middlesex NJ - Would give negative stars if I could. This company is a joke. Judging by the other reviews I’m not the only one who feels this way. If you need to have an appliance repaired my suggestion is to keep looking - this is not a reputable company and they will NOT provide adequate service. Considering what they charged me to do nothing, I am better off buying a new appliance and having it installed. They told me the fix would be one thing, and after $135 trip charge and $150 repair, still didn’t work. Then said we would need a different $750 part for our dishwasher. Uh, no sir, you have no idea what you’re doing. No refund for the original part or repair (the very common door closure problem - that guess what.. is a scam), oh, and he wanted to keep our part he “replaced”. At the same time had them look at my washing machine (you guessed it, another $130 fee even though he was already here). $2000k to fix the washer (he clearly had no interest in doing it). They are a complete sham - don’t bother calling - you’ll regret it. And if you try to get any resolution they won’t call you back at all.

Dear Mr. Appliance - sorry for not including Mike and Melanie in the previous five-star review -- in addition to Joaquin (and of course Katie!!!), Mr. Appliance is truly a five-star company --- give them a try! The Jensen's

Mr. Appliance of Macon is nothing but a fraudulent company out to rip people off. Neighborly company??!!
What a joke!
Actually I was one of the lucky ones they only got $200.00 out of me. And from the many reviews I have read others were ripped off for much more.
The repairman, and I use the term loosely, came to our home, did a quick check and told me I needed a new fan motor on my Samsung oven. He told me it would cost $461.89 and he would have to order it. He asked for $200.00 which I paid. My balance was $261.89.
The serviceman returned two days later. He worked for over and hour and then told me he tried to make the new motor fit but he couldn't. He said he had the wrong part and would have to order the right one. I already had the assumption that this guy was clueless.
Then he surprised me by telling me the new part was $20.00 cheaper. However, he then showed me a new bill for $725.00. He wanted me to sign it and I told him no way. Then he tried to shake my hand and I hustled him out of my house.
I later spoke with an appliance man from Byron and he told me that was a ridiculous price. He told me to chalk it up as a lesson learned and said to order the part from Samsung and watch how to do it on YouTube.
I ordered the part for $145.00. Received that part and saved myself a huge amount of money!!!!

PS Never heard from that "serviceman" again!!
Beware of the crooks that work at Mr. Appliance!

Well I just paid $275 for someone to put air in my flat tire.
Dryer is dead they came in pressed the reset button, now dryer is dead again, i pressed the reset button, nothing fixed and just a waist of my time i should have bought a new dryer a disaster to the appliance repair industry I will never do a repair again.

12 months and 18 days ago Mr. Appliance replaced a pump on our LG washer. I called today to learn that the warranty is expired and the branch that installed it no longer services our area. The original pump from LG lasted 10 years. They replaced with an Amazon 22.00 aftermarket part and charged us 373.00 dollars. Garbage. I now know why 78% of your "victims" gave you 1 star. If there were a 0, I would have given that. Thanks fellow American.

The technician came in and told me right away they probably could not get the parts required to repair my oven. I suggested we stop right there, but he insisted he should go ahead and take the oven apart. I suggested he check to see if he could get the parts. He did so. After several minutes of searching online, he concluded maybe could get parts, but wasn't sure. So i said we should stop here. He said it may just be a loose wire so let me take it apart and see. 20 minutes later he handed me an invoice for $135 to diagnose the problem and told me he could not get the parts required to fix it. Then he left.
Thanks!

Me. appliance Ramona was horrible. Technician were nice and polite but the first one took 6 trips to finally figure out the problem after pulling the freezer apart the first few times out. Took another tech to assist and diagnose. They broke a pet on the freezer basket and some random pet was left out. No calls back from owner or tech after the job was complete. Would never recommend