I recently subscribed to Mrs Quilty, the instructions are clear, the fabric is pretty and theres a selection of projects to choose from each month. I nearly cancelled because I thought id never get an... Ver mais
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Veja o que dizem as avaliações
Only had my first subscription box so far, but absolutely delighted. The free patterns look so lovely. Inside the box, the instruction book is comprehensive and the materials and free gifts are great.... Ver mais
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Really enjoy my monthly boxes. The fabrics are gorgeous and there are so many things to make including a quilted block. There are video tutorials to help when you get stuck and some extra freebies eac... Ver mais
I am renewing my prepaid subscription after a lapse of one year. I didn’t want any duplicate kits but I was reassured by the team that the renewal will pick up where the last one ended. Plus they ar... Ver mais
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Detalhes da empresa
- Loja de retalhos
- também em
- Loja de Hobbies
Escrito pela empresa
Mrs. Quilty's Dream Subscription Box ✨️ Every month to surprise quilting lovers of all levels 🧶
Informações de contato
4,8
Excelente
784 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
They were willing to find the item I…a very special kitty
They were willing to find the item I had seen on one or more emails. I was so pleased to get the pattern for a cat. I did not have a pattern number but they figured it out. There are not many cat patterns with cats with no front legs. Really anxious to start this project. Again thank you for finding this special kitty.
7 de agosto de 2026
Avaliação não solicitada
Resposta da Mrs. Quilty
You are so very welcome! We love a good pattern mystery, and our team was more than happy to track down that unique cat pattern for you. We hope you have a wonderful time working on the project and bringing your special kitty to life!
As a beginner quilter .
As a beginner quilter .. I have questions ! Every time I have sent a message, it’s answered, sometimes, within the hour. I can’t wait to start sewing, but my confidence level is up knowing I have back up with any questions I might have!
5 de agosto de 2026
Avaliação não solicitada
Resposta da Mrs. Quilty
Welcome to the quilting community! Asking questions is one of the best ways to learn, and we are so glad our team could give you that extra boost of confidence. Never hesitate to reach out whenever you need backup, we're always in your corner. Happy stitching!
Excellent customer service.
Excellent customer service.
I received a duplicate box by mistake, I emailed customer service to request a replacement. 2 hours later all sorted, replacement being sent and I get to keep the duplicate
6 de agosto de 2026
Avaliação não solicitada
Resposta da Mrs. Quilty
Thank you for the fantastic feedback! Mistakes happen, but we always want to make sure we fix them as quickly and seamlessly as possible for you. Enjoy the extra box of goodies, and thank you for being a part of our community!
Bought as a gift for my wife
Bought as a gift for my wife , on line help was excellent as had no idea what i was doing. So far seems easy to manage and good value looking at alternative options
6 de agosto de 2026
Avaliação não solicitada
Resposta da Mrs. Quilty
Thank you for sharing this! Stepping into the quilting world to buy a gift can definitely feel overwhelming, so we are thrilled our online team could help guide you in the right direction. It’s wonderful to hear that the subscription is easy to manage and delivering great value. We hope your wife absolutely loves her gift!
I tried one of their boxes and it was horrible!
I tried one of their boxes and it was crap! First you get a really cheap square ruler and some thread holders, all cheaply made. The fabric is like what you would get from Walmart, not high quality at all and ugly! But the worst thing is that the cutting directions are wrong. I spent ages cutting the pieces for a quilt block pattern in the box. I went to put it together and it's all wrong! I followed the directions and used the measurements provided so it wasn't me. This irritated me so much, all that work for nothing. And it made me not trust the other projects, I'm not going to waste all that time for nothing. I cancelled my subscription. For the same price I can get the Sew Sampler box from Fat Quarter Shop which is very high quality and much better. The Mrs. Quilty boxes are cheap and poorly made and managed. I do not recommend them at all!
3 de agosto de 2026
Avaliação não solicitada
Resposta da Mrs. Quilty
Thank you for bringing this to our attention. We are deeply sorry for the frustration and wasted time caused by your experience with your box, especially regarding the error in the cutting directions.
Accurate pattern instructions are fundamental to a good quilting experience, and we hold our products to a much higher standard.
We completely understand why you chose to cancel your subscription, but we would appreciate the opportunity to make things right for you.
Please reach out to our team directly at support@mrsquilty.com with your order details so we can review the situation with this box and ensure your feedback is shared directly with our quality control team.
Thank you again for your candid review.
I appreciate the quick response to my…
I appreciate the quick response to my problem, and it was handled so nicely! Wonderful customer service! Top notch!
Bre
2 de agosto de 2026
Avaliação não solicitada
Resposta da Mrs. Quilty
Thank you so much for the wonderful feedback! We are thrilled to hear that our customer service team was able to resolve your issue quickly and smoothly. Providing top-notch support is always our goal, and we appreciate you taking the time to share your experience. Happy quilting!
Sorted my query out straight away
Sorted my query out straight away
2 de agosto de 2026
Avaliação não solicitada
Resposta da Mrs. Quilty
We love hearing this! Thank you for being a part of the Mrs Quilty family!
I was so excited to see what each box…
I was so excited to see what each box had in it!! I love Mrs Quilty
1 de agosto de 2026
Avaliação não solicitada
Resposta da Mrs. Quilty
Unboxing that surprise each month is half the fun. Thank you for being a part of the Mrs Quilty family, we're so happy to have you with us!
As someone who is not a quilting…
As someone who is not a quilting enthusiast, I honestly can tell you that I truly am enjoying the Mrs Quilty program, the tutorials are very helpful, having the box full of coordinating fabric delivered to my home takes the frustration of shopping out of my hands . It’s brilliant.
Communication with the company has been very positive.
So glad my friend introduced me to the Mrs Quilty program
Susan S
1 de agosto de 2026
Avaliação não solicitada
Resposta da Mrs. Quilty
Hi Susan, thank you for such a thoughtful review! We absolutely love hearing that Mrs Quilty has made quilting accessible and enjoyable for you, even if you weren't an enthusiast before. Taking the stress out of fabric matching so you can jump straight into creating is exactly what we aim for, and we're so glad the tutorials are serving you well. Shoutout to your friend for introducing you, and welcome to the community!
Just a quick check In to see how I was…
Just a quick check In to see how I was doing. What great customer service. Thank you so much
30 de julho de 2026
Avaliação não solicitada
Resposta da Mrs. Quilty
Thank you so much for the kind words! We love checking in to make sure everything is running smoothly for you. We're always here whenever you need a hand!
My Problem was handled promptly and…
My Problem was handled promptly and professional.
30 de julho de 2026
Avaliação não solicitada
Resposta da Mrs. Quilty
Thank you for your review! We know your time is valuable, so we're thrilled to hear our team resolved your issue quickly and professionally. Please don't hesitate to reach out if you ever need anything else.
They responded to my questions quickly
They responded to my questions quickly. They were very helpful. Very kind I’m looking forward to doing business with them
20 de julho de 2026
Avaliação não solicitada
Resposta da Mrs. Quilty
Thank you so much for the kind words! We’re always here to help and answer any questions you have.
Great Mrs Quilty subscription
Very good quality fabrics and gifts.
Also excellent customer service when enquiries are made. They certainly answered my query quickly and with a personal reply.
Very, very happy with my subscription
26 de julho de 2026
Avaliação não solicitada
Resposta da Mrs. Quilty
Thank you so much for taking the time to leave such a lovely review! We’re thrilled to hear how much you're enjoying the quality of our fabrics, gifts, and subscription box. Quick, personal service is something we take great pride in, so it’s wonderful to know our team was able to help you out smoothly.
I reached out with an inquiry on an…
I reached out with an inquiry on an item and received a fast, friendly and personal response in under an hour. I was impressed. It’s nice to see a company who values their customers. Looking forward to a long relationship with Mrs. Quilty!
26 de julho de 2026
Avaliação não solicitada
Resposta da Mrs. Quilty
What a wonderful review to read! We know how important quick, friendly service is, so hearing that we could get back to you in under an hour truly makes our day.
We are so excited to have you with us and look forward to a long, happy quilting journey together!
I am absolutely blown away with the…
I am absolutely blown away with the customer service I have received from this company. I'd recommend them to all crafters. X
27 de julho de 2026
Avaliação não solicitada
Resposta da Mrs. Quilty
Thank you so much for the fantastic feedback and recommendation! Hearing that you were "blown away" by our customer service means the world to our team.
We’re so happy to support you on your crafting journey. Thanks for being such a wonderful part of our community! x
Very helpful when I got in touch with a…
Very helpful when I got in touch with a problem, got me to the right department , very friendly. Would definitely use again
27 de julho de 2026
Avaliação não solicitada
Resposta da Mrs. Quilty
Thank you for sharing your experience! We're so glad our team was able to guide you to the right place and solve your problem quickly and warmly.
We truly appreciate your support and look forward to helping you again whenever you need us!
Mrs Quilty’s Customers Sevice
I purchased the Mrs Quilty box as a Birthday gift for my wife.
Once she was received her gift I contacted customer services to change the details in to her name so she gets all the in formation direct from now on.
This was done over live chat and was done very easily and quickly.
26 de julho de 2026
Avaliação não solicitada
Resposta da Mrs. Quilty
What a thoughtful birthday gift! 🎁 We’re so glad we could help get all the account details switched over to your wife easily so she receives all her updates directly.
We hope she is absolutely loving her Mrs. Quilty subscription, and we wish her a wonderful birthday year ahead!
I had a great experience and good help…
I had a great experience and good help with getting a template I ordered that was broke when I received it. They were right on it. And I should be receiving a new one any day.
20 de julho de 2026
Avaliação não solicitada
Resposta da Mrs. Quilty
Thank you for sharing your experience with us! While we’re sorry to hear your original template arrived broken, we’re so glad our support team was able to sort out a replacement for you immediately.
not easy to cancel
You advertise that you can cancel any subscription easily. I have to say you made as difficult as possible. I was not able to call and talk to someone; I was not able to complete the task by using your Webb site. I finely tried your "chat with us" option and there with a lot of back and forth,
I was able to cancel my subscription. We do not need to be wasting our time with your marketing ploys.
25 de julho de 2026
Avaliação não solicitada
Resposta da Mrs. Quilty
Thank you for bringing this to our attention. We always aim to make managing subscriptions as simple and stress-free as possible, so we are genuinely sorry to hear that canceling took more effort than it should have.
While we’re glad our chat team was ultimately able to process your cancellation, we appreciate your candid feedback about the experience. We are actively reviewing our cancellation process to make sure it is clear as possible.
We appreciate the time you spent with us and wish you all the best.
At last finally got to explore my boxes!
I finally had a chance to pull the books our of my boxes and at least read through them, I am pleased with the 8 boxes I have received. There are some really cute projects in them that I am looking forward to making when I get a chance, it has been a crazy year with a new great grandson being born and his mommy and daddy buying a house. I am also in a group that makes charity quilts and that keeps me pretty busy, along with my own quilts that I am working on. I will be starting a few of the projects to give as Christmas gifts, and although I love the fabric and quality that comes in the boxes I may subsitute from my stash to match peoples home decor colors. I have had to contact customer service a couple of times for different reasons and each time I have gotten a timely answer to my questions and the matter of missing items was handled promptly, I couldn't be happier with Mrs. Quilty's customer service department. As I complete a project I will add details on how it went together and a picture of the completed item. Sew on everyone and enjoy!
23 de julho de 2026
Avaliação não solicitada
Resposta da Mrs. Quilty
Congratulations on great-grandson! It sounds like you have had a wonderfully busy year between family, charity quilting, and your own creative projects!
We love that you’re planning to use the box projects for Christmas gifts. We are also so pleased to hear that our customer service team took great care of you whenever you reached out.
We can’t wait to see pictures of your finished creations whenever you get the time! Happy quilting, and congratulations again to your family!
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