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My Canada Trips Avaliações 

228
O TrustScore é 5 de um total de 5

4,8

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Avaliado com 5 de um total de 5 estrelas

A fantastic holiday where everything worked perfectly. We travelled from Toronto to Jasper on the Via train. The food was excellent and the views were amazing. All the day trips from Jasper and Banff... Ver mais

Avaliado com 5 de um total de 5 estrelas

From initial contact in the chat option with Sean to the call to finalise the booking it was a very easy experience Listened to my requirements and my change requests.. I don’t usually book with an... Ver mais

Avaliado com 5 de um total de 5 estrelas

Jennifer had drafted an itinerary for us for 2025 but we couldn't book at the time. When we were ready we went back to her, and she was able to put together a bespoke itinerary for 2027, taking into a... Ver mais

Avaliado com 5 de um total de 5 estrelas

After trying other travel agency’s, where as soon as I mentioned my husband has mobility problems they point blank said unless he could do 10k steps a day they couldn’t help us, Cheryl was a breath of... Ver mais

A empresa respondeu

Detalhes da empresa

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At My Canada Trips, we don't just know Canada, we love it! Our team is not simply a faceless squad – we are real people with a real passion for Canada and a commitment to exceptional customer service. Let our Canada Holiday Experts find you the holiday of a lifetime. ABTA & ATOL protected.


Informações de contato

4,8

Excelente

O TrustScore é 5 de um total de 5

228 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Respondeu a 33% das avaliações negativas

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4,8

Todas as avaliações

(228)

113 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Holiday of dreams for our 25th wedding anniversary

Back in 2009 we decided that for our 25th wedding anniversary we wanted to go to Canada so over the years we saved to be able to make our wish came true.
2013 arrived and we thought we better look to see who we could book our holiday with and we came across My Canada Trips.
After making the initial enquiry we had a phone call from a member of team who asked what we wanted to do on our trip. After a discussion we were then told we would receive an email setting out the itinerary.
We reviewed it and was happy with everything. So impressed that what we would like to do was thought through so well.
Throughout the months wee were contacted to check everything ok and we We received a phone call a few weeks before we were due to travel asking if we were ready and if there was anything else we needed / help or advice with.
Then off we went (first time abroad since 2019!)....and wow what a holiday and what a way to celebrate our 25th wedding anniversary. Everything was planned so well. The location of the accommodation to the where the different excursions we were going on was done really well.
Our favourite places were Vancouver, Victoria / Vancouver Island (Black Rock Hotel we could of stayed at for longer it was beautiful), Whistler was crazy but amazing, and Banff was stunning. Jasper was the only place we felt we could of just done 1 day at as not much there for the time of year we went.
The Icefields Pathway was something never experienced before and cannot explain to anyone how amazing it was, photos do not do it justice.
The whale watching and bear watching was a dream come true.
All in all we just want to say a massive thank you to My Canada Trips for organising a fantastic trip for us especially for such a special reason. Pure beauty and us time. We will not forget it or our 25th wedding anniversary in a hurry, a dream came true for sure and did not want to come home.
We would recommend to anyone thinking of booking a trip to Canada to go with My Canada Trips and I am sure we will not hesitate to book another trip with you in the future. Thank you so much once again!

24 de maio de 2024
Avaliação não solicitada
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Resposta da My Canada Trips

Thank you Clarke for such a heartfelt review. We’re truly delighted that your 25th wedding anniversary trip to Canada was everything you dreamed of and more. It’s wonderful to hear how much you enjoyed the variety of destinations, from the beauty of Vancouver Island and Whistler to the breathtaking Icefields Parkway, whale watching, and bear watching.

We’re so pleased the planning and care from our team helped make this special celebration run smoothly, and it’s lovely to know the holiday created so many lasting memories for you both. Thank you again for choosing My Canada Trips.

All the best,
My Canada Trips Team

Avaliado com 5 de um total de 5 estrelas

It was a perfectly planned trip of a…

It was a perfectly planned trip of a lifetime to Canada and Alaska. Everything went like clockwork and the excursions included were phenomenal. I highly recommend My Canada Trips.

20 de junho de 2024
Avaliação não solicitada
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Resposta da My Canada Trips

Thank you for your wonderful feedback. We’re delighted to hear that everything ran so smoothly and that you enjoyed such memorable excursions on your Canada and Alaska adventure. It’s fantastic to know we could help create a trip of a lifetime for you.

All the best,
My Canada Trips Team

Avaliado com 5 de um total de 5 estrelas

Amazing holiday

We had an absolutely amazing holiday. Everything was according to our plan. Absolutely smooth transfers,great guides brilliant hotels. Cannot fault this experience.

6 de junho de 2024
Avaliação não solicitada
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Resposta da My Canada Trips

Thank you Jane for your lovely feedback. We’re so pleased to hear that everything went smoothly and that you enjoyed the guides, hotels, and transfers. It’s wonderful to know the holiday lived up to your plans, and we hope to help you create another amazing experience in the future.

All the best,
My Canada Trips Team

Avaliado com 3 de um total de 5 estrelas

Booking experience

We had a lovely holiday. The only down side was when we booked with My Canada Trips we were told the Gold Leaf on the Rocky Mountaineer was fully booked for 2024 & 2025 so we booked Silver Leaf. While on holiday we met other people who had booked 3-4 months after us for the same train and were able to book Gold Leaf. This was a holiday of a life time for us which we booked a year ahead and felt very disappointed in the information given by My Canada Trips.

23 de maio de 2024
Avaliação não solicitada
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Resposta da My Canada Trips

Thank you Prue for taking the time to share your feedback. We’re so pleased to hear that you enjoyed your holiday overall, but we’re very sorry to learn of your disappointment regarding the Rocky Mountaineer booking. We completely understand how frustrating it must have been to feel you missed out on GoldLeaf service, especially for such a special trip. Availability on the train can change quickly and unexpectedly, but we regret that the information provided at the time of booking left you feeling let down.

Your comments are very important to us, and we’ll be reviewing this internally to ensure we give our customers the clearest possible guidance in future. We’re glad the rest of your holiday was enjoyable, and we truly appreciate you bringing this to our attention.

All the best,
My Canada Trips Team

Avaliado com 5 de um total de 5 estrelas

Amazing Canada trip

We had an absolutely amazing trip! Vikki at MCT was great putting together an initial plan & then very patient as we tweaked & amended it to suit. It made a huge difference that she had first hand experience of the elements of the trip. I also spoke to other staff during the process & everyone was very helpful & knowledgeable. The confirmation & vouchers were all very clear & concise & the whole trip went exactly to plan! I can’t recommend this company & it’s staff highly enough & will most definitely use them again.

29 de maio de 2024
Avaliação não solicitada
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Resposta da My Canada Trips

Thank you Lynda so much for your kind words. We’re delighted to hear that Viki's first-hand knowledge and patience helped shape the perfect trip for you, and that the rest of the team were able to support along the way. It’s wonderful to know everything went smoothly and according to plan, and we truly appreciate your recommendation. We’ll be sure to share your feedback with Vikki and the team.

All the best,
My Canada Trips Team

Avaliado com 5 de um total de 5 estrelas

Extremely good experience.

Everything about this trip ran like clockwork. We were able to make upgrades without any problems when booking. We were kept informed of details and a personal call a week before travelling to check we were ready and to answer any questions was a nice touch too.
The tours were also great. Informative and fairly small groups.
Accommodation was excellent- especially in Vancouver.
Rocky Mountaineer was wonderful as was the Alaskan cruise.

19 de maio de 2024
Avaliação não solicitada
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Resposta da My Canada Trips

Thank you Di for your lovely review. We’re so pleased to hear that everything ran smoothly from the booking process through to your time in Canada and Alaska. It’s great to know the pre-travel call helped make things easier, and that you enjoyed the tours, accommodation, and of course the Rocky Mountaineer and Alaskan cruise.

We’re delighted we could help create such a memorable experience and hope to welcome you back for another adventure in the future.

All the best,
My Canada Trips Team

Avaliado com 5 de um total de 5 estrelas

Great trip to Canada and Alaska

We have just returned from a fantastic holiday to Canada and Alaska brilliantly organised by Vicky. From start to finish everything worked seamlessly, the hotel upgrade was exceptional, the trip on the Rocky Mountaineer and the cruse to Alaska were both unforgettable, and we can't thank Vicky enough for doing such a great job.
We will certainly be booking with My Canada Trips again.

3 de junho de 2024
Avaliação não solicitada
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Resposta da My Canada Trips

Thank you John for your wonderful feedback. We’re delighted to hear that Vicki helped make your Canada and Alaska holiday so seamless and memorable, and that the Rocky Mountaineer, cruise, and hotel upgrade all exceeded your expectations.

We’ll be sure to share your kind words with Vicki she’ll be thrilled to know how much you enjoyed the trip. We truly appreciate your loyalty and look forward to helping you plan your next adventure.

All the best,
My Canada Trips

Avaliado com 5 de um total de 5 estrelas

WOW Canada !

WOW Canada !!
Thank you for putting together this excellent package,
an unforgettable holiday exploring Canada.
Everything went like clockwork together with
Wonderful hotels in great locations.
Thank you.

2 de junho de 2024
Avaliação não solicitada
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Resposta da My Canada Trips

Thank you Alan so much for your kind words. We’re delighted to hear that everything went smoothly and that you enjoyed the hotels and locations during your Canadian adventure. It’s wonderful to know the trip was so memorable, and we hope to welcome you back again for another unforgettable holiday.

All the best,
My Canada Trips Team

Avaliado com 5 de um total de 5 estrelas

Amazing service and organisation

From the initial discussions with Cheryl right through to the finer details I cannot fault My Canada

21 de maio de 2024
Avaliação não solicitada
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Resposta da My Canada Trips

Thank you Michael for your lovely feedback. We’re so pleased to hear that Cheryl made the whole process seamless for you. It’s wonderful to know you were so happy with the service and organisation, and we look forward to helping you plan another adventure in the future.

All the best,
My Canada Trips Team

Avaliado com 5 de um total de 5 estrelas

What can I say top class

What can I say. An absolutely marvellous company from start to finish. I was slightly nervous with our trip to Canada and Alaska as we were doing so much and there were lots of different check ins and meeting points for various excursions but My Canada Trips documentation and instruction was first class so we knew exactly where to go, where to meet, where to check in on what days and what times. The instructions were precise, easy to follow and basically idiot proof which was a blessing for me! The itinerary was fabulous and from the day I booked the holiday to the day we landed My Canada Trips have been incredibly helpful and on the ball. It truly was a trip of a lifetime and would highly advise anyone looking for a top class holiday to use this wonderful company.

28 de maio de 2024
Avaliação não solicitada
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Resposta da My Canada Trips

Thank you Max for such a wonderful review. We’re delighted to hear that everything ran so smoothly and that the detailed documentation and itinerary helped make your Canada and Alaska adventure stress-free and easy to follow. It’s fantastic to know you felt fully supported from the moment you booked until the day you returned, and we’re thrilled the trip lived up to being a true holiday of a lifetime. We really appreciate your kind recommendation and would love to help plan your next adventure when the time comes.

All the best,
My Canada Trips Team

Avaliado com 5 de um total de 5 estrelas

Fly Drive - Vancouver to Calgary via Vancouver Island.

Thank you to My Canada for organising the fantastic holiday that we have just had, and also for the flexibility and arranging those extras experiences that we wanted so we could get the most out of the holiday. We will look forward to going back to Canada in the future and we will most certainly be arranging it through you.
Many thanks again.

11 de maio de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Amazing - MyCanada a must use

I was so lucky to come across the amazing team of MyCanada. Cheryl did the itinerary with more suggestions & tweaks to my initial ideas. Everything ran like clockwork. The local tour companies looked after us with such care & friendliness. I had a query with one of the stops, within 12hours I received a phone call sorting it out. I cannot find enough superlatives to say how much this trip was enjoyed….simpy the best!

2 de maio de 2024
Avaliação não solicitada
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Resposta da My Canada Trips

Thank you for your lovely feedback. We’re so pleased to hear you enjoyed your fly-drive adventure from Vancouver to Calgary and that the added experiences helped make the holiday even more special. It’s wonderful to know you’re already looking forward to returning to Canada – we’d be delighted to help plan your next trip when the time comes.

All the best,
My Canada Trips Team

Avaliado com 5 de um total de 5 estrelas

Excellent Customer Service

We recently paid for our upcoming trip and asked for the airline fee to be paid straight away to enable us to book our seats in advance and this was done incredibly quickly. Every contact I have had with customer service has been exceptional. I can't thank Laura (I'm sorry I think this was the name) enough for sorting out a problem we had paying for our seats. Brilliant and very responsive company to deal with.

13 de fevereiro de 2024
Avaliação não solicitada
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Resposta da My Canada Trips

Thank you Angela for your kind words. We’re delighted to hear that Laura and the team were able to assist you quickly and make the process smooth, especially with your seat bookings. Providing responsive and helpful service is very important to us, and it’s wonderful to know this has made such a positive difference to your experience.

All the best,
My Canada Trips Team

Avaliado com 5 de um total de 5 estrelas

Adventure of a lifetime

We had a fabulous holiday in Canada we were very pleased with all aspects of our trip from the initial phone call to the fabulous trip on the Rocky Mountaineer thank you Kelsey for getting us the Gold leaf service. As it was our 50th anniversary it was very special xx

26 de setembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Superb 19 day trip to Canada planned…

Superb 19 day trip to Canada planned and executed by My Canada. Fantastic Land excursions , Alaska Cruise and Rocky Mountaineer Train all planned and booked without any issues.
We Had no idea how vast and varied Canada is and how exciting and welcoming it is, but My Canada organised everything to perfection and it all ran seamlessly, from Air to Sea Land and cruise
Unbelievable experiences in every stop
Cannot fault anything

20 de setembro de 2023
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Great help planing the trip from…

Great help planing the trip from Cheryl. Worked out cheaper than building the same package ourselves. Will use MCT again for our next trip. Only gripes were the check in time for a few of our accommodations were incorrect - in one case two hours earlier than the hotel actually allowed check in which screwed our plans a little that day. Also WHY OH WHY DO THEY USE AVIS CAR HIRE as preferred provider at YYC? We waited two hours to collect our car on 2nd Sept after arriving from LHR, which put a sour taste on the journey and didn't really leave us in a frame of mind to enjoy our first night. Next time would rather collect car the next day from a downtown location.

2 de setembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Super Canada and Alaska tripe had a great holiday in Canada and…

We had a great holiday in Canada and Alaska to celebrate our 45th wedding anniversary. From the start Kelsey put together our trip to include everything we expressed we would like to see yet leaving us some time to explore on our own. Would highly recommend My Canada Trips to anyone wishing to visit this beautiful country.

8 de setembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Brilliant

We had a fabulous holiday.
Flew into Calgary, transferred to Banff, a few days here with two wonderful excursions. Rocky Mountaineer for two days with stop over at Kamloops and on to Vancouver for a few days.
Next onto a Celebrity cruise up to Alaska taking in Sitka, Juneau and Ketchikan.
For us this trip was a year in the planning and these guys supported me throughout. No matter what stupid or even obvious questions I had they were right there.
I like to be planned, ahead of the game with all t's crossed and it's dotted.
These guys delivered.
Everything was seamless, throughout and without exception.
Hotels provided were excellent and very central.
Excursions were simply superb.
All transfers there and on time.
I genuinely didnt experience a fault nor even find a 'nit picky' criticism of the service provided.
This was our present to ourselves for our 10th anniversary. Your organisation and attention to detail really helped to make it special.
Thankyou

By now I'm sure you'll understand how highly I reccomend
MY CANADA TRIPS

10 de setembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Absolutely wonderful!

My husband and I went on our first trip to Canada in September this year. It was absolutely brilliant. We did a multi centre trip and did not have any problems at all. We can not thank My Canada Trips enough! What a fantastic experience, so well organised, we will definitely be returning and would recommend this company without hesitation.

8 de setembro de 2023
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Very dissapointing

Right the way through from the original booking we have had to make multiple queries where the finer details had not been sorted correctly such as internal transfers where you recommend just to get the xpress train with all of our luggage from the airport to the hotel which would have been a disaster therefore we had to sort this ourselves
It has not left us with the confidence to rebook with yourselves or recommend you as a company
The change of hotel in Banff was extremelly disappointing and of alot poorer standard in short nothing more than a hostel for which we are still waiting for a promised small compensation
Again from Vancouver back to the airport we had to find our own transport. When we originally booked with yourselves we did so thinking we were going to have a stress free holiday all planned out for us which has definately not been the case

8 de setembro de 2023
Avaliação não solicitada
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Resposta da My Canada Trips

We are disappointed to hear you had a negative experience, I have passed your review onto our customer services team who will be in contact.

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