mydome Avaliações 205

Professional Service and Customer Care

Had to contact customer concerning an unforeseen and unexpected problem with a motion sensor. The unit had been working efficiently. Customer care were quick to respond and able to identify and rectify the issue. A replacement part under warranty at no expense. A very professional service. Thankyou.

Door bell was just what I was looking for, easy to fit and great value. Thank you for the great service.

I contacted mydome customer services for advice when my driveway alarm reciever developed a fault. As it was still within the warranty period a replacement was dispatched within days. Excellent communication, first class customer service from Nadeem Esa. Quality goods from a company that cares. Thankyou.

Had a problem with my receiver but contacted my dome without hesitation replaced my unit,5 star treatment, on my 2nd unit they found a fault with them all and gave me an option to have an alternative model or wait 3/4 months till they got the unit through, all this even though my unit was out of warranty absolutely fantastic customer service

These sensors are absolutely brilliant i have 5 of them can't fault them they really are the best and the customer service from mydome is fantastic

Driveway Alert, the receiver failed after six months, I have contacted the company by phone and by email, but they do not call back or reply to emails.
They have now contacted me after a week and I will add further comments when the issue is resolved.
One week on and Mydome have not made further contact with me to resolve the issue. Very disappointed.
The company have now replaced the faulty receiver. Thank you. So I am now a happy customer and I have changed the Star rating from 1 to 3 stars.

Had an issue with a driveway sensor, they gave great troubleshooting steps over the phone, however the unit was faulty. Great communication via email and replaced the unit no issues. Brilliant customer service and communication. Would highly recommend this company.

Excellent Customer Service my faulty item was replaced on return of the faulty item and dispatched very quickly.
Thank you very much

Have had Arctic II product for 6 months and it works brilliantly. I’ve also just contacted their customer service team to swap over my door bell cover and they were superb - quick, efficient and very helpful. Look no further if you need a wireless door bell kit!

Fantastic bit of kit warns you any on hanging around you property

A Christmas gift that has proved to be excellent value, as they say, it does what it says on the tin.
Had a minor problem, contacted the support team and received a positive response within days. I highly recommend Mydome.

I e mailed the support team at my dome regarding clarification on detection abilities of their different gas detectors.
I was very impressed with the very quick response time and honest feedback from Nadeem. Unfortunately they do not have a detector for R32refrigerant at this time, however I look forward to using their products in the future.
Mydome certainly seem to have a very efficient knowledgeable technical team to support what appears to be a good product.
Thank you.

Great product and i would highly recommend it. You don't have to be home as the switch comes on and off at your desired set time...Also very easy to install and great for security when you are not home or on holiday.

Chose this company. because it looked good value for the quality, Was not wrong. Had a small problem ,so I rang the number , So good to be answered by a human. No hassle .No problem ,instantly said they would send a replacement. Well done Oliver. service as it should be. Highly recommend "Mydome"

The team at Mydome go above and beyond to help. I misplaced the n-shaped inserts for the automatic light switche timers and they sent me some more. Excellent products and helpful team!

One of the units of my Wireless Doorbell Chime Kit malfunctioned and mydome were quick to respond with helpful advice that soon provided a solution. They do appear to take the term "Customer care" literally. Many thanks.

I ordered the wrong product and the company sorted it for me instantly.

Excellent product and brilliant after sales service - even 6 years after purchasing the product. 100% satisfied customer. I wish all companies were like this!

A fault developed on a driveway receiver after 6 months. MyDome promptly replaced it free together with a gift. Excellent service

Bought alarm off eBay but the receiver was faulty! Contacted mydrome and they replace receiver straight away no hassle fantastic service! Which is getting rare these days, thank you very much