mydome Avaliações 205

Had a problem with my receiver which Nadeem sorted out a replacement straightaway no quibbles and also sent out a doorbell as a goodwill gesture
I cannot recommend this company highly enough and won’t hesitate to tell friends and family to purchase from them too
Thank you again for all your help

Fantastic backup after my receiver stopped working excellent service replacement sent same day without any argument very polite and helpful.

Contacted mydome as my driveway alarm receiver was malfunctioning. Received a prompt reply saying that my model was out of stock for the near future but they could supply a different model complete with doorbell! Duly received the item which works perfectly with my driveway alarms. Couldn't ask for better customer service. Thank you.

UPDATE - MyDome replied asking me to email them details. 7 days later they have not even acknowledged my reply.
Purchased a smart MyDome drive sensor, which failed to work as described. We were told the software developers were at fault, and that they would try to get it changed. Nothing happened, so we returned the item. Not easy as MyDome staff work from home and the phone is not answered. Paid for "signed for" delivery, which is lucky as when I chased a week later they said they had not received it. On being given the tracking details they agreed a refund but refused to pay my postage costs. Avoid this company.

I did have some intermittent issues with a receiver and contacted Nadeem via the support Email link providing a log of those issues and a supporting video. The response from the Company was immediate and within 36-hours, I had installed the replacement receiver and 3-days later, the system is working perfectly. Sensor range and coverage excellent and distance between sensor and receiver not an issue whatsoever given that the sensor was 50+ metres down the driveway and the receiver behind a 2-foot thick solid stone wall.

All in all, an excellent product and competitively priced. Full marks also to the no-nonsense reaction from Nadeem.

Thank u for my driveway sensors.. they great and easy to fix up..😃

Responded very quickly and comprehensively to my question.

Just thought I'd tell you my experience with my dome,
My driveway alarm stopped working so I contacted mydome customer services.
Could not be happier with their response replaced the faulty base unit under warranty no question asked and gave me a door bell button free of charge for saying sorry for what happened.
Can't recommend mydome highly enough.

Just had a very helpful and pleasant person from mydome sort outmy pairing difficulties. Now all good. Highly recommend.

Great product (wireless doorbell) and excellent customer services.

Excellent Customer Service (Nadeem) who was very quick in resolving my issue and replaced a faulty Receiver upon proof of purchase.

We have had two light switch timers ever since MyDome ( and their previous company) introduced them. They are still working perfectly and are used every time we go away. Thoroughly recommended.

I bought a doorbell but unfortunately it didn't work. I contacted the support line and they gave me some ideas to try. None of these ideas worked so they asked me to return the doorbell. They sent me a replacement which works perfectly. Thank you for your excellent service and support

I would just like to start by saying how pleased I am with the support team, they have been very helpful. I have a number of the Mydome driveway sensor, which I have to say I am very pleased with. When one of my sensors developed a fault within the warranty period, I contacted the support team who have been excellent, and after some preliminary tests they replaced my sensor with the minimum inconvenience to me. A great company and a pleasure to deal with.

Having purchased from them on a couple of occasions the service has been excellent
Today I made a call to them my receiver had developed a fault not knowing if anything could be done as I was out of warranty to be told we will replace NOT A PROBLEM wow what a great result and experience 👏

Really great products and very helpful
When dealing with a return for one item

Very quickly dealt with an enquiry I made about a spare part. Said they would send me one free of charge ASAP!
5 star customer service.
Thank you!

I purchased the light switch timer to cotrol my outside lights - keeps my home looking welcoming and adds to the security. the unit developed an error and the respone from My dome was super efficient and got me back up and running. Highly recommend product and firm.

I've just purchased a mydome Driveway Alarm and it's a piece of equipment I would highly recommend. Well made and very sensitive (not unlike myself). Had a slight hick-up that the unit wouldn't pair and there wasn't a manual, but a rapid call to the company, spoke with Oliver who was extremely helpful, directed me to their website for instructions and all was resolved, What can I say but brilliant unit and excellent service. This would make a great gift if you know anyone that could make use of it. Just to put you straight I'm not on commission or work for the company, great product and fab service.
Thanks again Oliver

Stan

Mydome.co.uk

Having just purchased the Drive way double alarm kit plus an extra sensor I felt the need to praise this company.

Mydome has an excellent Customer Service team. Nadeem
and Oliver were knowledgeable, friendly and very helpful when I had an enquiry.

I would recommend Mydome to anyone.

I would also recommend that if you are buying their products buy direct from them.
Thanks