Terrible customer service! Toughest venison I've ever had and the pulled beef was slimey. So not worth the price. Cancelled our subscription after the first delivery but they keep trying to send me... Ver mais
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Veja o que dizem as avaliações
Great tobbe able to answer the question "what's for dinner?" Without thinking. A good variety of choices, especially as we order the gluten free box. The only downside side is the delivery is on a Sat... Ver mais
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I am the cook of the family, but have recently started a new job, leaving Mr Hubby and Master 13 in charge of dinner every evening. Whilst I'm eternally grateful for their efforts, their repertoire is... Ver mais
A empresa respondeu
Getting healthy, tasty dinners delivered each week that my family love eating makes dinner time an exciting event. It replaces the “not this again or I’m not hungry or I’m having cereal instead” after... Ver mais
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Detalhes da empresa
Escrito pela empresa
My Food Bag is New Zealand’s weekly meal kit service. Come home each night knowing you’ve got everything you need to enjoy simple, healthy and delicious recipes made with fresh, locally sourced NZ ingredients and inspired by Nadia Lim
Informações de contato
Nova Zelândia
- 0800 469 366
- hello@myfoodbag.co.nz
- myfoodbag.co.nz
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Respondeu a 96% das avaliações negativas
Normalmente responde dentro de 48 horas
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Cooking for one made super easy!
With hubby away for over a week, I ordered Ready Made Meals for one. The main reason was to have nutritious meals easy to heat and heat after a long day at work.
In the past, when I have been on my own, cheese & crackers or an egg on toast have sufficed! Cooking for one not my favourite activity 😊
The meals were fantastic - 3 weeks, 4 meals for the working nights. I reheated in the oven & in 20minutes had a tasty, healthy meal.
Will use again!

Resposta da My Food Bag
Loyal customer no more
Have been using My Food Bag on and off for years and overall have been happy and would consider myself a loyal customer. I have also recommended many people to My Food Bag. I was heading away so paused my delivery for a week, which was on a Saturday. On the Monday I had an email saying my order was out for delivery for the coming weekend! (In 6 days time). On the Monday morning I quickly contacted My Food Bag explaining I paused it on Saturday as I knew I would be away. They shut me down, saying there is no way they could change it as they had already started processing the order. They were not interested in the fact this could have been an online error or even interested in listening and accommodating me in any way. I contacted them many times saying I had paused that week and maybe it was an error on their end, also stating that I am a loyal customer who loves MFB! I asked them not to deliver as I was away and the food would go to waste. They delivered anyway and of course the food went to waste, sitting outside for days. I will not pay for this out of principal. This food could have gone to someone in need, if they had just listened to me!! They do not look after their customers and have since sent me to debt collection company for that one delivery. I feel very let down by this company, I will fight this out of principal.
They do not care for their loyal customers or listen to what they are saying. This is so wrong and highly disappointing. After recommending so many people to this kiwi company, I will now be telling people to stay away! Go elsewhere.

Resposta da My Food Bag
Yummy Deliciousness
We have had consistently utterly delicious, healthy meals, fresh and great quality ingredients, deliveries on time, communication excellent. Love, love, love My Food Bag… takes care of the dreaded “what shall we have for dinner tonight?” moments too.

Resposta da My Food Bag
Convenient and accessible
Love the automation, variety and quality of food!

Resposta da My Food Bag
If I could give it a zero I would
If I could give it a zero I would. They send you boxes when you don't expect them and they are not flexible and not understanding. I didn't receive an email to confirm a delivery so was sent it anyway. No chance to change or cancel there is no flexibility what so ever.

Resposta da My Food Bag
So happy!
We absolutely love My Food Bag. We have decided to give the Fresh Start option a go. The meals so far have been delicious, easy to make, lovely fresh ingredients. I love having the convenience of knowing what meals I will make during the week. Keep up the great work team ❤️❤️❤️

Resposta da My Food Bag
The single service ready made meals are a hit!
I love the readymade single serve meals! They suit my lifestyle perfectly - I order quite a few at once & pop them into the freezer on delivery, then I take one out each day. The variety of meals & the quality ingredients exceed my expectations every time. Thank you for providing a great service My Food Bag!

Resposta da My Food Bag
Excellent quality
I have been receiving deliveries for sometime and the quality of meat and vegetables is excellent. Delivery comes in the correct time slot and is well packaged. I continue to appreciate the service My Food Bag provides and the menu options offered. Thank you

Resposta da My Food Bag
Ready Made Meals - My Food Bsg
I have loved receiving my Ready Made meals weekly during recovery from surgery.
The My Food Bag App is user friendly and easy to set up.
There is a good variety of nutritious seasonal and tasty meals available each week. They are so easy to heat, or cook and eat. I am a great fan of the sustainable environmentally friendly packaging. Meals arrive without hassle at a predetermined time each week. You can stop your meals at any time, change the number you recieve on any given week and they even offer a shop now to bring additional products like cheese, bread milk.
I would thoroughly recommend to anyone.

Resposta da My Food Bag
I don't like orders being placed…
I don't like orders being placed without notice - that food tends to be wasted/thrown out and I'm almost at the point where I'd be better off cancelling.

Resposta da My Food Bag
Convenient and Tasty
I am disabled, and don't have the energy to cook all my meals. The ready made meals are so helpful for me. They are well balanced and taste amazing

Resposta da My Food Bag
The variety of choices and portion…
The variety of choices and portion sizes is great.

Resposta da My Food Bag
Excellent deliveries
We've had great experiences with getting bargain box delivered. Everything arrives well packaged and on time with everything accounted for. It gives us the opportunity as a family to try some meals we otherwise wouldn't, we enjoy our meal experiences very much!

Resposta da My Food Bag
Highly recommend avoiding this company
Highly recommend avoiding this company. After ordering with a coupon the coupon was found to be invalid (didn't realise it could only be used after 12 weeks) and the company retrospectively charged me full price without my authorisation and refused to cancel the order (despite me contacting them immediately). If the code is no longer valid then the option should be provided to cancel the order, not charge an unauthorised amount. It seems highly deceptive and immoral. Yes it is in their terms and conditions but that doesn't make it legal. I think this company needs to be taken to the Commerce Comission.

Resposta da My Food Bag

Resposta da My Food Bag
Came back to My Food Bag after a break…
Came back to My Food Bag after a break and there are a few things that concern me. Firstly, the online booking system isn't user friendly and isn't clear when you are placing the order. Next is the lack of a reminder when your next booking is due. I was getting fortnightly deliveries and had a reminder of what I was missing for the week in between deliveries but no reminder when the next booking was required. Hence you have to contend with a delivery that you haven't chosen and do not want. The other thing is that not all of the meals I have received have been very nice. I had a very dry chicken curry dish recently. Any communication with the Company is met with no consideration so consequently, I have
cancelled my subscription and won't be returning.

Resposta da My Food Bag
Would put minus 1 star if I could no…
Would put minus 1 star if I could no compassion or empathy and the customer service sucks
No I ain’t calling you lot are a scam and will be out of business soon. Iv talked to many people who have had the same issues you lot are a disgrace!! Can’t wait for the day you are no longer scamming people and in business until then I’ll be warning everyone NOT to use you guys and to look at all the reviews of the same bullying tactics you use!!!

Resposta da My Food Bag
Really a scam
Looks like a good deal but just a NZ scam, Just looked around the site that I havn't used since 2016 and now Ive got box arriving with food that I dont like the look of that I havn't paid for, and now you say I must pay for it otherwise debt collection will be involved. Dont tell me to call or email your "company"as I have done both and you just dont care! I suggested that you have a text alert the night before you "lock In" your orders to stop people being ripped off and also have the cancellation easier to find. You send no e-mails or contact to let people know that by them looking around your website they are now on a subscription with you. You say you're the Customer love team, but you really dont care and just want the money made by your shoddy website.

Resposta da My Food Bag
Fresh ingredients and large variety of choices
Always fresh ingredients and new menus, giving us a great variety of cuisines which we wouldn’t normally try. Delivery is fast and meals always delicious

Resposta da My Food Bag
We love having convenient and…
We love having convenient and nutritious meals available in the freezer for those nights when we arrive home tired and hungry. Winter wellness at its best.

Resposta da My Food Bag
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