My Food Bag Avaliações 

1.007
O TrustScore é 3.5 de um total de 5

3,3

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Terrible customer service! Toughest venison I've ever had and the pulled beef was slimey. So not worth the price. Cancelled our subscription after the first delivery but they keep trying to send me... Ver mais

Avaliado com 4 de um total de 5 estrelas

Great tobbe able to answer the question "what's for dinner?" Without thinking. A good variety of choices, especially as we order the gluten free box. The only downside side is the delivery is on a Sat... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I am the cook of the family, but have recently started a new job, leaving Mr Hubby and Master 13 in charge of dinner every evening. Whilst I'm eternally grateful for their efforts, their repertoire is... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Getting healthy, tasty dinners delivered each week that my family love eating makes dinner time an exciting event. It replaces the “not this again or I’m not hungry or I’m having cereal instead” after... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Serviço de encomenda de comida online
  2. Fornecedor de Produtos Alimentícios

Escrito pela empresa

My Food Bag is New Zealand’s weekly meal kit service. Come home each night knowing you’ve got everything you need to enjoy simple, healthy and delicious recipes made with fresh, locally sourced NZ ingredients and inspired by Nadia Lim


Informações de contato

3,3

Bom

O TrustScore é 3.5 de um total de 5

1 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 96% das avaliações negativas

Normalmente responde dentro de 48 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,3

Todas as avaliações

(1.007)

60 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Cooking for one made super easy!

With hubby away for over a week, I ordered Ready Made Meals for one. The main reason was to have nutritious meals easy to heat and heat after a long day at work.
In the past, when I have been on my own, cheese & crackers or an egg on toast have sufficed! Cooking for one not my favourite activity 😊
The meals were fantastic - 3 weeks, 4 meals for the working nights. I reheated in the oven & in 20minutes had a tasty, healthy meal.
Will use again!

28 de julho de 2025
Avaliação não solicitada
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Resposta da My Food Bag

Hi Sharon! Thank you for your lovely review! We're so pleased to hear that our Ready Made meals have helped you out when its just you. We look forward continue providing you delicious and fresh meals moving forward. - My Food Bag Foodies

Avaliado com 1 de um total de 5 estrelas

Loyal customer no more

Have been using My Food Bag on and off for years and overall have been happy and would consider myself a loyal customer. I have also recommended many people to My Food Bag. I was heading away so paused my delivery for a week, which was on a Saturday. On the Monday I had an email saying my order was out for delivery for the coming weekend! (In 6 days time). On the Monday morning I quickly contacted My Food Bag explaining I paused it on Saturday as I knew I would be away. They shut me down, saying there is no way they could change it as they had already started processing the order. They were not interested in the fact this could have been an online error or even interested in listening and accommodating me in any way. I contacted them many times saying I had paused that week and maybe it was an error on their end, also stating that I am a loyal customer who loves MFB! I asked them not to deliver as I was away and the food would go to waste. They delivered anyway and of course the food went to waste, sitting outside for days. I will not pay for this out of principal. This food could have gone to someone in need, if they had just listened to me!! They do not look after their customers and have since sent me to debt collection company for that one delivery. I feel very let down by this company, I will fight this out of principal.
They do not care for their loyal customers or listen to what they are saying. This is so wrong and highly disappointing. After recommending so many people to this kiwi company, I will now be telling people to stay away! Go elsewhere.

1 de junho de 2025
Avaliação não solicitada
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Resposta da My Food Bag

Hi Rebecca, we're sorry to hear that you have not had a good recent experience with us. We take feedback like this very seriously and regret that at the time we were unable to help assist you in your request. We’ll make sure your comments are passed on to the relevant teams. If there’s anything further you’d like to discuss, you’re still welcome to contact us on 0800 469 366 or at hello@myfoodbag.co.nz - My Food Bag Foodies

Avaliado com 5 de um total de 5 estrelas

Yummy Deliciousness

We have had consistently utterly delicious, healthy meals, fresh and great quality ingredients, deliveries on time, communication excellent. Love, love, love My Food Bag… takes care of the dreaded “what shall we have for dinner tonight?” moments too.

20 de março de 2025
Avaliação não solicitada
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Resposta da My Food Bag

Hi Bronwyn, thanks for your lovely review! We're so pleased to hear that My Food Bag has made dinner planning that much easier and more enjoyable for you and your family. We look forward to continue providing you fresh and healthy meals. - My Food Bag Foodies

Avaliado com 5 de um total de 5 estrelas

Convenient and accessible

Love the automation, variety and quality of food!

6 de agosto de 2025
Avaliação não solicitada
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Resposta da My Food Bag

Hi Laura! Thank you for your lovely review! We're so pleased to hear you're find the meals both delicious and convenient. We truly appreciate your support - My Food Bag Foodies

Avaliado com 1 de um total de 5 estrelas

If I could give it a zero I would

If I could give it a zero I would. They send you boxes when you don't expect them and they are not flexible and not understanding. I didn't receive an email to confirm a delivery so was sent it anyway. No chance to change or cancel there is no flexibility what so ever.

5 de agosto de 2025
Avaliação não solicitada
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Resposta da My Food Bag

Hi Jacqui. We're sorry to hear that you haven't had a good experience with us recently and we have let you down. We understand how frustrating this must be. If you would like to discuss this further with someone please give us a call on 0800 469 366 or email us on hello@myfoodbag.co.nz. - My Food Bag Foodies

Avaliado com 5 de um total de 5 estrelas

So happy!

We absolutely love My Food Bag. We have decided to give the Fresh Start option a go. The meals so far have been delicious, easy to make, lovely fresh ingredients. I love having the convenience of knowing what meals I will make during the week. Keep up the great work team ❤️❤️❤️

3 de agosto de 2025
Avaliação não solicitada
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Resposta da My Food Bag

Hi Laura! Thank you for your lovely review! We're so pleased to hear you're enjoying the Fresh Start meals and finding them both delicious and convenient. It’s great that the fresh ingredients and easy recipes are making a difference in your weekly routine. We truly appreciate your support - My Food Bag Foodies

Avaliado com 5 de um total de 5 estrelas

The single service ready made meals are a hit!

I love the readymade single serve meals! They suit my lifestyle perfectly - I order quite a few at once & pop them into the freezer on delivery, then I take one out each day. The variety of meals & the quality ingredients exceed my expectations every time. Thank you for providing a great service My Food Bag!

13 de julho de 2025
Avaliação não solicitada
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Resposta da My Food Bag

Hi Rachael! Thank you for your kind words! We're so happy to hear that our Ready Made meals are making life easier and fitting seamlessly into your routine. It’s fantastic to know the variety and quality are consistently hitting the mark. We truly appreciate your support and look forward to continuing to deliver meals you love! - My Food Bag Foodies

Avaliado com 5 de um total de 5 estrelas

Excellent quality

I have been receiving deliveries for sometime and the quality of meat and vegetables is excellent. Delivery comes in the correct time slot and is well packaged. I continue to appreciate the service My Food Bag provides and the menu options offered. Thank you

30 de julho de 2025
Avaliação não solicitada
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Resposta da My Food Bag

Hi Liliane!, Thank you for your kind words and ongoing support! We're so pleased to hear you're enjoying the quality of our ingredients and reliable delivery service. It's great to know the menu options continue to meet your expectations. Thank you again - My Food Bag Foodies

Avaliado com 5 de um total de 5 estrelas

Ready Made Meals - My Food Bsg

I have loved receiving my Ready Made meals weekly during recovery from surgery.
The My Food Bag App is user friendly and easy to set up.
There is a good variety of nutritious seasonal and tasty meals available each week. They are so easy to heat, or cook and eat. I am a great fan of the sustainable environmentally friendly packaging. Meals arrive without hassle at a predetermined time each week. You can stop your meals at any time, change the number you recieve on any given week and they even offer a shop now to bring additional products like cheese, bread milk.
I would thoroughly recommend to anyone.

30 de julho de 2025
Avaliação não solicitada
logotipo da My Food Bag

Resposta da My Food Bag

Thank you so much for your lovely review Tracey! We're thrilled to hear that our Ready Made meals have been helpful during your recovery and that you've found the app and service easy to use. It’s great to know you're enjoying the variety, taste, and convenience of the meals, along with the sustainable packaging. We really appreciate your recommendation and support! Wishing you a smooth and speedy recovery! - My Food Bag Foodies

Avaliado com 1 de um total de 5 estrelas

I don't like orders being placed…

I don't like orders being placed without notice - that food tends to be wasted/thrown out and I'm almost at the point where I'd be better off cancelling.

30 de julho de 2025
Avaliação não solicitada
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Resposta da My Food Bag

Hi there, apologies you are not happy with having an on-going subscription! If you do not wish to receive recurring deliveries, we would recommend cancelling your subscription. Please feel free to contact us on 0800 469 366 or hello@myfoodbag.co.nz if you need any assistance with this. - My Food Bag Foodie

Avaliado com 5 de um total de 5 estrelas

Convenient and Tasty

I am disabled, and don't have the energy to cook all my meals. The ready made meals are so helpful for me. They are well balanced and taste amazing

20 de julho de 2025
Avaliação não solicitada
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Resposta da My Food Bag

Hey Bennie, thanks for your kind review! We are so glad to hear our Ready Made meals are a convenient and tasty option for you! Thank you so much for your support! - My Food Bag Foodies

Avaliado com 4 de um total de 5 estrelas

The variety of choices and portion…

The variety of choices and portion sizes is great.

21 de julho de 2025
Avaliação não solicitada
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Resposta da My Food Bag

Hey Christel, thank you so much for the lovely review! We are so glad to hear you're happy with the variety and portion sizes offered. Thanks for your support - My Food Bag Foodies

Avaliado com 5 de um total de 5 estrelas

Excellent deliveries

We've had great experiences with getting bargain box delivered. Everything arrives well packaged and on time with everything accounted for. It gives us the opportunity as a family to try some meals we otherwise wouldn't, we enjoy our meal experiences very much!

12 de julho de 2025
Avaliação não solicitada
logotipo da My Food Bag

Resposta da My Food Bag

Hi Michelle, thanks for your review! We are so pleased to hear you are enjoying your Bargain Box experience. It is great to hear that your family are getting stuck into some new meals you otherwise wouldn't try. Thanks for all your support! - My Food Bag Foodies

Avaliado com 1 de um total de 5 estrelas

Highly recommend avoiding this company

Highly recommend avoiding this company. After ordering with a coupon the coupon was found to be invalid (didn't realise it could only be used after 12 weeks) and the company retrospectively charged me full price without my authorisation and refused to cancel the order (despite me contacting them immediately). If the code is no longer valid then the option should be provided to cancel the order, not charge an unauthorised amount. It seems highly deceptive and immoral. Yes it is in their terms and conditions but that doesn't make it legal. I think this company needs to be taken to the Commerce Comission.

16 de julho de 2025
Avaliação não solicitada
logotipo da My Food Bag

Resposta da My Food Bag

Hi Lisa, thank you for your review. We are sorry to hear that you did not have a good experience with us. If you would like to discuss this matter further, please contact us on 0800 469 366 or hello@myfoodbag.co.nz. - My Food Bag Foodies

Avaliado com 5 de um total de 5 estrelas

The recipes are delicious.

The recipes are delicious.

2 de julho de 2025
Avaliação não solicitada
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Resposta da My Food Bag

Hi Pri, we are so glad to hear you are enjoying our recipes! Thanks for your support! - My Food Bag Foodies

Avaliado com 2 de um total de 5 estrelas

Came back to My Food Bag after a break…

Came back to My Food Bag after a break and there are a few things that concern me. Firstly, the online booking system isn't user friendly and isn't clear when you are placing the order. Next is the lack of a reminder when your next booking is due. I was getting fortnightly deliveries and had a reminder of what I was missing for the week in between deliveries but no reminder when the next booking was required. Hence you have to contend with a delivery that you haven't chosen and do not want. The other thing is that not all of the meals I have received have been very nice. I had a very dry chicken curry dish recently. Any communication with the Company is met with no consideration so consequently, I have
cancelled my subscription and won't be returning.

17 de junho de 2025
Avaliação não solicitada
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Resposta da My Food Bag

We're really sorry to hear about your experience and that we didn't meet your expectations. Your feedback about the booking system, reminder notifications, and meal quality is valuable to us, and we take all of these points seriously. We understand how frustrating it must have been, especially with the delivery you didn't choose and the dry chicken curry. We appreciate you taking the time to share this feedback and improving moving forward. - My Food Bag Foodies

Avaliado com 1 de um total de 5 estrelas

Would put minus 1 star if I could no…

Would put minus 1 star if I could no compassion or empathy and the customer service sucks

No I ain’t calling you lot are a scam and will be out of business soon. Iv talked to many people who have had the same issues you lot are a disgrace!! Can’t wait for the day you are no longer scamming people and in business until then I’ll be warning everyone NOT to use you guys and to look at all the reviews of the same bullying tactics you use!!!

12 de junho de 2025
Avaliação não solicitada
logotipo da My Food Bag

Resposta da My Food Bag

Hi there, thank you for your review. We are sorry to hear that your experience with our service has not been a good one. If you would like to discuss this matter further with someone, please give us a call on 0800 469 366 or email us on hello@myfoodbag.co.nz. - My Food Bag Foodies

Avaliado com 1 de um total de 5 estrelas

Really a scam

Looks like a good deal but just a NZ scam, Just looked around the site that I havn't used since 2016 and now Ive got box arriving with food that I dont like the look of that I havn't paid for, and now you say I must pay for it otherwise debt collection will be involved. Dont tell me to call or email your "company"as I have done both and you just dont care! I suggested that you have a text alert the night before you "lock In" your orders to stop people being ripped off and also have the cancellation easier to find. You send no e-mails or contact to let people know that by them looking around your website they are now on a subscription with you. You say you're the Customer love team, but you really dont care and just want the money made by your shoddy website.

10 de junho de 2025
Avaliação não solicitada
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Resposta da My Food Bag

Hi Vanessa, we’re sorry to hear about your experience and appreciate the feedback. Our subscription model is meant to be flexible and very clear so apologies this was not your experience. We take your concerns seriously and are reviewing how we can improve going forward. If you're open to it and would like to discuss this further, please reach out to hello@myfoodbag.co.nz. - My Food Bag Foodies

Avaliado com 5 de um total de 5 estrelas

Fresh ingredients and large variety of choices

Always fresh ingredients and new menus, giving us a great variety of cuisines which we wouldn’t normally try. Delivery is fast and meals always delicious

31 de maio de 2025
Avaliação não solicitada
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Resposta da My Food Bag

Thanks so much for your lovely feedback Chloe! It’s great to hear our service is helping bring some variety and ease to your mealtimes. We’re always working to keep things fresh, interesting, and enjoyable, so it means a lot to know it’s making a difference. Thanks again for your support! - My Food Bag Foodies

Avaliado com 5 de um total de 5 estrelas

We love having convenient and…

We love having convenient and nutritious meals available in the freezer for those nights when we arrive home tired and hungry. Winter wellness at its best.

4 de junho de 2025
Avaliação não solicitada
logotipo da My Food Bag

Resposta da My Food Bag

Thank you so much for your kind words Kim! We’re glad to hear our meals are making those busy, tired evenings a little easier, especially during the colder months. Supporting winter wellness with convenience and nutrition is exactly what we’re here for! - My Food Bag Foodies

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